Assessment of Wesley Private Hospital's Information System: HI5019

Desklib provides past papers and solved assignments for students. This report analyzes Wesley Private Hospital's information system.

HI5019 Strategic information system
1

Table of Contents
Introduction:....................................................................................................................................3
1. Identify the company’s critical success factors and primary objectives. What types of
information might be helpful in evaluating these objectives? Create a mission statement that
would be appropriate for your client business.................................................................................4
2. Develop a formal organizational chart based on the information given......................................6
3. Analyse the current system and identify specific control weakness that must be addressed by a
new, improved system. As part of your analysis, prepare a document flowchart and a data flow
diagram of the current system..........................................................................................................7
4. Describe the primary features of this new system and explain why this is the best solution for
your client to pursue. Discuss the relevance of such advanced technologies as MRP, MRPII, and
EDI as information system options................................................................................................11
5. The proposal should contain the following items:.....................................................................14
a. A description of the technology platform for the system......................................................14
b. A list of financial and nonfinancial data attributes for each entity in the ER diagram..........14
c. Four user views, which can be source documents or management reports. At least one view
should support the needs of a non-accounting user...................................................................15
d. Examine potential security risks, data breaches and provides a discussion of the appropriate
accounting controls for the new system.....................................................................................16
Conclusion:....................................................................................................................................17
References:....................................................................................................................................18
2

Introduction:
The report is all about the strategic information system which is the essential element in every
sector to improvise the quality of the work and effectively grow the business. The report
provides an introduction about the Wesely private hospital which implemented the strategic
information system to manage the performance of the individual and make the coordination in
between the reliability and accessibility. The report provides a study that the information system
gives support to create a powerful business to compete in the competitive market and maintain
goodwill in the global level. On the other hand, the report presents a study that the information
system gives aid to collect the data for the business and create an effective system to attain the
objectives of the organisation. The report presents the study that the information system gets
advanced by the effective changes which satisfy the need of the patients and enhance the
efficiency of the work. Apart from this, this gives the learning that the factors and objectives of
the Wesely hospital take the aid from the information system to attain it effectively. In the end,
this presents the learning that weakness and strengths of the advanced information system get
examined by the time so that there is no issue identified.
3

1. Identify the company’s critical success factors and primary objectives. What types of
information might be helpful in evaluating these objectives? Create a mission statement
that would be appropriate for your client business.
Wesely private hospitals the well-known large hospital of the Queensland which is global makes
their goodwill with the quality service. The hospital has the 2000 employees who provide the
efficient service to the patients satisfied with the effective manner. On the other hand, the
hospital situated in the Auchenflower, Brisbane and this is the essential part of the Uniting Care
Health (Kumar and Srivastava, 2016). The organisation creates an effective strategy and
planning to attain the objectives and aims appropriately. So, various elements identify the
success feature of the Wesely that is mention underneath:
 Focused on the vision of the organisation: The Wesely should need to implement the
appropriate vision which gives aid to set the attainable target in the organisation. The
organisation must create an effective plan to attain it appropriately and put the initiatives to
spread the business in the global market.
 New revenue cycle: Wesely hospital should enhance the quality of the service which
improvises the goodwill of the company in the competitive market. The organisation should
implement the new revenue plan which satisfies the need of the individual employees and
enhance the efficiency of the work. On the other hand, efficient service increases the profitability
of the Wesely which directly impact the financial condition of the company and successfully
attain the objectives of the company.
 Sales and marketing department: The marketing and sales department of the Wesely
hospital create the advertising strategy to promote the organisation in the global level which
attracts the more customers. The marketing team should put their efforts in the strategic planning
to increase the sales which enhance the profitability of the Wesely hospital. So, it is essential to
take aid from advanced technology to promote the organisation and increase sales.
 Effective and operational service delivery: Most of the international hospitals involve
the fundamental process to enhance the quality of the services which serve to out-door patients
(OPD) and in-door patient (IPD).The information system provides the facility to collect the
information of the OPD and IPD patients. Alternatively, the operational department of the
4

hospital provides information about the patients which make changes in the service according to
the requirements.
So, the essential aim of the information system is to provide the various sources to enhance the
quality of the service and make a satisfactory element in the environment of the hospital (Yang,
et. al., 2016). The system of the hospital is the main factor which secures the information of the
patients and collects the data in an effective manner which is possible for the help of the strategic
information system. Alternatively, this is also helpful to advertise the organisation in the global
level to compete with the other hospitality companies.
Primary objectives of the Wesely hospital:
 The organisation provides the services to the international patients through the official
site and application of the organisation.
 The Wesely provides the speciality service in the particular disease so that it becomes
unique from the other competitors.
 With the aid of the advanced technology, the hospital improvises the skills of the
employees to provide quality service (Soomro, et. al., 2016).
 The organisation updates the system with the technology firms which give more security
to secure the information of the patients.
 The organisation needs to encourage the employees with the aid of the operational
management, so that satisfy the need of the patients.
 The organisation hires employees who familiar with the information system so that it is
easy to operate the system of the Wesely hospital.
 The essential aim of the Wesely is to develop the efficiency of the work with the help of
an information system that creates goodwill in the market.

5

2. Develop a formal organizational chart based on the information given.
(Figure 1: Organisational structure of Wesley private Hospital)
(Source: By Author)
6

3. Analyse the current system and identify specific control weakness that must be
addressed by a new, improved system. As part of your analysis, prepare a document
flowchart and a data flow diagram of the current system.
The recent information system which used in the Wesely hospital provides the efficiency to
improvise the quality of the service to satisfy the need of the patients. The organisation takes the
aid from various software to enhance the effectiveness of the system to provide more security for
the data of the patients. On the other hand, the advanced technology gives aid to control and
manage the huge record of the patients, and it’s also beneficial to make handling the activities of
each department. So, it is essential to update the information system in the organisation to
manage the workflow which is mention underneath:
 The clinical information system provides aid to control and manage the data of the
critical patients in an effective manner.
 Tactical system or operational information system that provides the feature for
classifying each information of the patients with the aid of the operational department (Ahmadi,
et. al., 2015).
 The ERP information system has the ability to handling the billing and revenue
department of the Wesely hospital.
Limitation of the old information system:
 Most of the time, heavy rush in the billing department directly impacts the system which
generally stuck in the process of the billing and its hamper the time of the patient and
organisational work.
 The billing department faces the issue to put the information in the system because it
interchanges the data of the patients which affects the treatment process (Laudon and Laudon,
2015).
 Due to slow process of the system and constantly create the mistakes make the patient
irritated, and that is why most of the time they change the hospital which is the major drawback
in the financial situation of the organisation.
7

 It identifies in the research that financial team fails to calculate the bills of the long term
admitted a patient or disappoint the patients by their less efficient system.
 The old system affects the transferring the data in between the system of the Wesely
hospital because sometimes its failure to transfer the data with full of security.
Effectiveness of new financial information system as ERP:
 The upgraded new system provides the aid to manage the billing of the multiple patients
at a time so that it reduces the time and effectively manage the rush.
 This provides aid upgrade the system of the Wesely with the aid of the efficient software
and manages the workflow (Ahmadi, et. al., 2017).
 This is beneficial to identify the past data of the particular patient and compare the new
data with the old records so that it’s easy to give the treatment accordingly.
 This also provides the help to identify the issue which affects the system so that timely
resolve the issue and manage the workflow.
Data flow diagram of the ERP information system:
This diagram provides aid for identifying the process of the ERP system which is used in the
system of the Wesely hospital which is mention underneath:
 Handling the efficiency of the system effectively.
 Manage the detailed data of the particular patient with the security (Muda and Dharsuky,
2015).
 Identify the overall billing of the OPD and IPD patients at the end of the day.
 Easily calculate the huge amount of the billing.
8

(Figure 2: Data-Flow diagram of financial information System (ERP))
(Source: By Author)
Flow chart of the ERP information system:
(Figure 3: Flow chart of ERP information system)
(Source: Slideplayer.com, 2018)
9

Above mention flow chart and data flow diagram, this provides the study that the financial
department gets the relief to implement the Enterprise resource planning information system
because it's handling the billing and financial records in an effective manner (Peña-Miguel, et.
al., 2017). This gives aid to reduce the issues and improvise the efficiency of the system to
manage the records of the patient data. After the implementation of the ERP information system,
the patients get satisfied with the service and organisation increase the profitability.
10

4. Describe the primary features of this new system and explain why this is the best solution
for your client to pursue. Discuss the relevance of such advanced technologies as MRP,
MRPII, and EDI as information system options.
There are various technical elements which give aid to successfully invent the information
system effects such as digital operators, databases, computer systems, and internet connection.
On the other hand, this information system not only applicable in the hospital sector but also in
the educational, banking, manufacturing and other sectors. This provides aid to manage the
workflow in the organisation and enhance the efficiency of the service (Pollin, et. al., 2017).
There are various data which gathered in the system, but most of the data is useless which
unnecessary acquire the place so that this information system provides aids to remove it and
select only relevant data. According to the above mention flow chart, various feature and
elements make the system more efficient and reduce the risk of the mistakes to attain the
objectives effectively. The alternative, the proper, accurate information system needs the
effective implement with the help of hardware and software system that handle by the concerned
person. So, there is the various feature which gives aid to improvise the work of the information
which mentions underneath:
 Telecommunication: This feature provides the aid to secure the data and reduce the risk
factor of stealing the information and harm the security of the system. This provides aid to
handle the system by the concerned person who privately sends the data to the perspective
person through the telecommunication system. This is the way to transfer the confidential
information effectively to attain the objectives of the Wesely hospital.
 Software: Software is the kind of technology which gives aid to transfer the information,
gathering the data and effectively manage the efficiency. This is not tangible by a human being
and it is running in the hardware system to appropriately transferring the data (Heuchert, et. al.,
2018). So, it is essential for the Wesely hospital to upgrade their software to transfer the data
with the security and reduce the threat.
 Hardware: Hardware is the kind of system which gives aid to transfer the important
information through the server which only operates by the command of the human or
technology. This is a touchable system which is operated and gives aid to run the software which
11

installs in the system. This should be updated by time to time so that small and huge information
transport into one to another computer system.
 Data of information: There is huge data which available on the internet which is only
resolved and selected by the information system. Most of the time, the technology fail to identify
the accurate data, in that situation the concerned person gave aid to select only relevant data and
ditched the useless information (Pollin, et. al., 2017). But the information system can gather only
accurate data from the sources and provides to the organisation.
 Concern person: The person or human being who handle each work in the organisation
to manage the workflow and effectively attain the objectives. So, if the human efforts are not
available in the working system, then systems face the issues, and it directly impacts on the
efficiency of the work (Soomro, et. al., 2017). Digital technology and software systems are
invented by the human, and if it stuck in the duration of the process, then it becomes the major
loss for the Wesely Company.
MRP, MRPII, and EDI as information system options:
There is various software makes the revolution in the field of technology and provides innovative
changes to the system to handle the work effectively. This enhances the efficiency of the work
and attains the objectives of the organisation which maintains goodwill in the competitive
market. So, there are three information systems which implemented by the Wesely hospital that
mention underneath:
MRP: The full form of the MRP is Material requirement planning which gives aid to enhance
the productivity of the organisation so that patients get the service of the Wesely in their homes
such as online medicine delivery and other medical facilities (Saeed, et. al., 2018). On the other
hand, this gives aid to improvise the forecast of the sales and make the products more efficient
which increase the goodwill of the organisation. Sales and marketing department take the aid
from the MRP system so that successfully invent the strategy to promote the organisation.
MRPII: The form of MRPII is Manufacturing resource planning which gives aid to
successfully manufacturing the medicine and medical equipment so that there is the no issue
identified in the process. This provides accurate information so that control the expenses cost
which happen in the process of the manufacturing. This provides the financial aid to fulfil the
12