West Ham United: A Case Study in Quality Management in Sports (2017)

Desklib provides past papers and solved assignments. This report analyzes West Ham United's 2017 season, focusing on quality management.

MANAGING QUALITY IN
HOSPITALITY,TOURISM AND
EVENTS

Table of Contents
• Introduction
• Reasons of poor quality
• Reviews of fans
• Conclusion
• References

Introduction
• West Ham United is a football club
founded in the year 1895.
• West Ham has faced several challenges
and moved to London Olympic Stadium in
2016.
• The assignment will include reasons of
poor quality which have an impact in the
performance of the West Ham in2017.

Reasons of poor quality
There are several reasons for poor
quality which affects the performance
of West Ham United in the year 2017.
These reasons are:
1) Moving to London Stadium.
2) Continuous defeat by Manchester City.
3) Recruiting new players with a slogan
“quality over quantity”.

Reviews of fans

Conclusion
• It has been concluded that West Ham has
faced troubles which have affected their
performances.
• They have lost several games and lost the
trust of their fans.
• They have taken several steps to improve
their performances.

References
• West Ham United, 2017. 2017: A Year In Review.
[Online]. West Ham United. Available at:
https://www.whufc.com/news/articles/2017/dece
mber/31-december/2017-year-review
.
• HITC, 2017. West Ham fans react to Pablo
Zabaleta's performance against Brighton.
[Online]. HITC. Available at:
https://www.hitc.com/en-gb/2017/10/20/west-ha
m-fans-react-to-pablo-zabaletas-performance-aga
inst-brigh/