LDRS 502 - Westin Hotel: Team Mission, Vision, Values & Resolution

This report analyzes team dynamics and conflict resolution strategies within Westin Hotel as it aims to become a five-star resort. It covers the hotel's team mission, vision, and values, emphasizing the importance of a collaborative work environment and effective leadership. The report details a conflict resolution management system with components like training, neutral third-party interventions, and supportive infrastructure. It also outlines the team charter, individual and team responsibilities, and a timeline for achieving the hotel's goals, focusing on enhancing guest experience and gaining a competitive advantage. The report highlights structural accountability, expected staff behaviors, and procedures for fostering innovation and knowledge sharing within the team.

Westin Hotel
The Upcoming 5 Star Resort

The path to success
• Westin hotel is working towards making their
hotel five star and add different other facilities
• Workplace conflicts are the major factors that
contributes to the success and productivity of
organization.
• Different kinds of components can be used by
the teams in managing the different conflicts
in workplace (Berry & Kato, 2018)

Conflict Resolution/Management
System
• Conflict in Team or Workplace
• Interrelated components
Training Intervention of
neutral third party
Supportive
Infrastructure

Component 1- Training
• Raise the awareness of the conflict
• Reduce the negative impact of the conflict on
workplace
• Reduce the entire frequency of the disruptive
kind of conflict (Butler, 2018)
• Provide self-awareness to deal with conflicts in
an effective manner
Training for
conflict
Negotiation Training
and Manager

Component Two: Neutral Third-Party
Interventions
• Provide professional resources early in the
cycle of conflict (Anitha, 2014)
• Assist in constructively resolving the dispute
before it helps in cycling out of the entire
control
• Helps in conflict resolution and effective
management of team members
Coaching
for Conflict
Sessions for
resolving
neutral conflict

Component Three: Supportive Infrastructure
• Development of internal processes and
procedures
• Constructive minimize and manage the
different kinds of harmful effects
• Articulation and model the different values
effectually (Kumar & Kumar, 2014)
• Analyze mistakes for continuous
improvements in an effective manner

Team Mission, Vision and Values
• To achieve the business goal to build an
effective team
• Establishment of an effective leadership
• Development of a collaborative work
environment
• Team development of Westin Hotel

Mission
• To inspire and enables the team members to
develop an engaging, positive and productive
working environment (Cao et al.,2012)

Vision
• To empower the individuals to establish a
productive and positive work culture in an
organization

Value
• Customer satisfaction and increase the
productivity
• Memorable and innovative training process
• Maximize the productivity
• High performance level
• To create and sustain a team

Team Project Involvement
• Implementation of a new change in an
organization
• To transform 4-star Westin hotel into a five-
star luxury resort
• To gain competitive advantages
• To enhance popularity of Hotel
• Help the team members to gain knowledge

Engagement of the team from a value
perspective
• Development of work environment
• Team involvement
• Team engagement provides strengths
• Integration and link between skills
• Generation of multiple strengths
• Help to mitigate barriers
• Effective communication and learning abilities