MBA401: Analysis of Westpac's People, Culture, and Leadership

This report provides an analysis of Westpac Banking Corp's leadership, culture, and contemporary leadership practices, focusing on its performance-related initiatives and employee engagement strategies. It examines how Westpac fosters an inspired and values-driven culture, including its approach to soliciting customer feedback and promoting culturally diverse leadership. The report delves into specific initiatives such as 'Get it right and put it right' policies, employee engagement programs, and strategies for clarifying goals and providing regular gratitude to employees. The analysis highlights Westpac's commitment to building a future-ready workforce through technological adaptation, workforce revolution strategies, and a focus on service culture. The report also references key academic sources to support its findings, offering a comprehensive overview of Westpac's approach to people, culture, and leadership within the banking industry.

PEOPLE CULTURE &
CONTEMPORARY LEADERSHIP
Running Head: PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 0

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 1
Executive summary
Westpac Banking Corp is a large multinational bank and includes scope to achieve the goals by
initiatives. It has a corporate structure to adjust the liabilities and arrangement of intragroup
funding by using many factors to enhance and support the performance. For handling the
creating situation banking organization has technologies and science to build relationships.
Banking organization supports workforce revolution strategy to support the right thing. For this
organization those people that are fit to its culture and provides solicit feedback to measure
solicit services of customers. Westpac Banking Corp has the best procedures of performance that
support leadership to gain profit. Westpac Banking Corp has got and put it right policies that
empower employees to support the potentials of customers. It relies on empowered a system to
work in a fully engaged environment. It has policies and concepts to support the organization.
This organization has built a way to appreciate employees.

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Table of Contents
Executive summary.........................................................................................................................1
Introduction......................................................................................................................................3
Performance-related initiatives........................................................................................................3
Building an inspired and values-driven culture...........................................................................3
Solicit feedback of customers......................................................................................................4
Culture-based initiatives..................................................................................................................4
Culturally diverse leadership.......................................................................................................4
Get it right and put it right...........................................................................................................4
Employee engagement.....................................................................................................................5
Clarify goals.................................................................................................................................5
Regular gratitude.........................................................................................................................6
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 3

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 4
Introduction
Westpac Banking Corp was incorporated as a bank of New South Wales. This organization has
changed to this name by following the merger with a commercial bank of Australia. This
organization has made many numbers of changes in addition to increase system of performance
management. Westpac Banking Corp has procedures of performance measurement and
remuneration processes to introduced values of teamwork for integrity and achievement. There is
an approach of performance objectives to incorporate with key areas to enhance awareness of
good performance. There is an agreement to more focus on the continuity of services by focusing
on the development aspirations and improved change environment of communication to match
and pay with performance (Langford, 2013). By supporting the culturally diverse leadership
organization has greater effective ways to complete the meaningful functions.
Performance-related initiatives
The industry of banking is going through a rapid change (Wu & Shen, 2013). This presents both
challenges and opportunities to manage the workforce. Westpac Banking Corp is trying to
improve the performance of an organization by technological disruption, including operating
model, changing in the labor supply to effectively operate the operations (Steve, 2018). Westpac
Banking Corp has emerged and involved empathy, creativity, and relationship building in more
critical situations in technology and science. A culture of building lifelong learning provides
opportunities to build skills for the future by supporting the wellbeing of its persons to build a
future-ready organization. By the support of workforce revolution strategy, the organization is
building a future-ready workforce with a focused culture on services and doing the right thing.
Building an inspired and values-driven culture
Westpac Banking Corp is Australia first organization and first bank. This organization is
supporting customers over 200 years. The organization has built a strong culture for services by
countless examples of our persons demonstrating their commitment to supporting customers
every day and each other (Jenkins, et al., 2018). In the service leadership and Governance,

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 5
conduct and trust Westpac Banking Corp covers initiative to insert standards of behavior and
culture of service. For this Westpac Banking Corp has ensured to hire people that are a good fit
to service of culture. This organization has enhanced the recruit tools for culture fit and
introduced a new procedure and policy to deliver a new procedure of onboarding to enhance the
experience of new starters.
Solicit feedback of customers
The satisfaction of clients is the ultimate mission of Westpac Banking Corp. This has been
analyzed by the service experience of the customer that is used by assessing the performance of
an employee. This organization directly asked customers about their satisfaction with service or
product. For this organization has developed a form or tool of feedback that is standardized and
weighted equally. The organization works regarding feedback internally by maintaining balance
with objective measures of customer services like resolution of problems, time on hold, and
callbacks (Balague & Valck, 2013).
Culture-based initiatives
Westpac Banking Corp employees are as diverse as serves almost 12 million customers and
operate countless communities. Employees of this organization speak 35 different languages and
identify cultural background to bring in a broad range of unique ideas, skills, and experience.
This mix of distinctive enables members of the organization to make extraordinary results for
customers.
Culturally diverse leadership
Westpac Banking Corp is a partner with Australian human right commission for the launch of
Cultural diversity blueprint. This blueprint is first and designed to help businesses of Australian
and presents a compelling case for a change of cultural diversity and includes leadership in
Australia. This organization has a greater diversity in leadership and workforce drives the better
process of decision making to support the performance of the business. This organization is
committed to develop and attract talent of culturally diverse leadership by supporting a culturally
diverse & inclusive workforce to promote awareness and understand cultural of diversity that
includes across corporate Australia.

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 6
Get it right and put it right
By the support of cultural diversity, policy organization is in the continued flow to strength
internal policies under product lifecycle reviews and other processes. Westpac Banking Corp
commits to make a meaning difference in the lives of customers and in the local communities in
which an organization operates its business. Each employee in the organization has an
opportunity to refresh knowledge of compass a framework that organization in one place guide
employees on cultural and behavioral expectations. For this organization empower employees to
make decisions and supports a wide range of documentary guidance, training, and training
awareness programs. For this organization established a redesigned mandatory training to
support all employees for more clear understanding to put the right thing. For this organization
has established a retail banking remuneration review system. This is also known as a Sedgwick
review. This report is commissioned by the Australian bank association on behalf of addressing
the customers. This also includes potentials for conflicts that arise from the design of incentive
structure. These initiatives have built many numbers of initiatives to enhance standards in
financial advice business by establishing and including BT adviser view to support customers by
openly review feedback.
Employee engagement
Employee engagement is one of the major goals of Westpac Banking Corp. This is based on
characteristics that are elusive and vital. For this organization has the nature of employee
engagement that has something to do with fellow employees. The organization relies on energy,
commitment, and engagement of their employees to continue to dominate the battlefield. For this
organization has developed a system of empowered teams to work in a fully engaged and
decentralized command environment.
Clarify goals
For employee engagement, Westpac Banking Corp has a set of responsibilities and goals that
focus on work. At many times employees get mixed up or confused about their roles within the
organization. To solve this issue organization has clarified goals and responsibilities to enhance
employee engagement. Many time employees of the organization feel exhausted to achieve the
goal that was assigned to. This can be happened due to lack of leadership support as employees
feel they are not good enough and confident to complete the work. Leaders in the Westpac

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 7
Banking Corp supports employees to set the goals and assists them when the problem arises.
This also presents the concept of an organization to support employees. For this organization has
plenty of efforts to advance the career of his employees by education, workshops, and other
enrichment courses. The organization encourages employees to attend conferences and invites
guest speakers that are related to the industry to enhance the level of productivity between
employees by boosting the morale of the team.
Regular gratitude
This organization increases the success of employee engagement by saying thank you to
employees. Westpac Banking Corp measures success by appreciating efforts and hard work of
teamwork that put an organization in a profitable situation. This organization takes time to
present gratitude for their employees by making them happier and boost the productivity of an
organization. This brings happiness for employees by appreciating a long way in motivating
employees towards hard work and more productive.
Conclusion
This paper outlines the initiatives of Westpac Banking Corp that positively support the
organization. These initiative supports the organization and enhances the level of production. For
this organization has established a performance-related initiative to promote values by soliciting
feedback of customers. For the support of the working environment, Westpac Banking Corp has
a system of feedback from customers to enhance the level of service that directly increases the
satisfaction of customers. The secret of employee engagement is the workplace is to improve the
changes that are necessary to make work more fruitful and productive. This organization has
methods to tailor that needs motivations of each employee. For this organization has clarified all
goals to employees by the support of regular gratitude to increase the profit of customers.

PEOPLE, CULTURE, & CONTEMPORARY LEADERSHIP 8
References
Balague, C. & Valck, K. D., 2013. Solicit feedback of customers. Journal of Interactive
Marketing, 27(01), pp. 62-73.
Jenkins, H., Ford, S. & Green, J., 2018. Creating Value and Meaning in a Network Culture. II
ed. New York: NYU Press.
Langford, R. T., 2013. Directors of organization. The Journal of Banking Corporations, 09(01),
pp. 58-96.
Steve, P., 2018. Westpac Group. [Online]
Available at: https://www.2018annualreport.westpacgroup.com.au/downloads/2018-
Sustainability-Performance-Report.pdf
[Accessed 10 08 2019].
Wu, M.-W. & Shen, C.-H., 2013. Banking Industry. Journal of Banking & Finance, 37(09), pp.
3529-3547.