This report, focused on Wheelie, explores the significance of business communication and the implementation of an IT policy. The report begins with a newsletter to staff members, outlining the purpose of communication and the appropriate mediums, including the communication process, barriers, and models such as Berlo's and Schramm's. It then delves into different forms of communication, such as oral, written, and face-to-face, discussing their benefits, limitations, and the importance of body language. The final section presents a formal IT policy, emphasizing the role of IT in policy formation, including components like email usage. The report aims to enhance Wheelie's internal communication and operational efficiency through strategic communication practices and IT integration.