Whirlpool HR Skills, Development Plan, Training and Performance

This report delves into the critical aspects of human resource management, focusing on the development of individuals, teams, and organizations within Whirlpool. It begins by identifying essential skills and behaviors for HR professionals, followed by a personal skill audit and development plan. The report then differentiates between organizational and individual training and development, emphasizing the role of continuous learning and professional development in driving sustainable growth. It further explores the impact of High-Performance Work (HPW) systems on employee engagement and competitive advantage, and concludes with a discussion of various performance management approaches. The report provides a comprehensive overview of HR practices, offering valuable insights into enhancing employee performance and organizational effectiveness.

DEVELOPING
INDIVIDUALS, TEAMS AND
ORGANISATIONS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Skills and behaviour required by HR professional............................................................1
P2 Personal skill audit and development plan........................................................................3
TASK 2............................................................................................................................................5
P3 Difference between organisational and individual training and development..................5
P4 Role of continuous learning and professional development to drive sustainable
professional development.......................................................................................................6
TASK 3............................................................................................................................................8
P5 Role of HPW in increasing the employee engagement and providing firm with competitive
advantage................................................................................................................................8
TASK 4............................................................................................................................................9
P6 Different approaches of performance management..........................................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Organisation learning has become one of the important tool that help business entity in
maintaining their competency and efficiency in current time. It plays major role in improving the
performance of the business entity and retaining the good employees. In current report
Whirlpool has been taken into account, in particular it's about the North American regional staff.
In current time the firm is going through some major change and is restructuring their
organisation. In order to do so, it's focusing more the employees and their performance. It has
come up with five basic dimension on which it's judging the performance of the employee. The
current report will discuss various way though which performance can be maintained in the cited
firm. It will discuss the competency required by manger along with a proper development plan
that will help him in its achievement. Other than this a proper distinguished will be made
between professional learning and individual learning. Continuous learning along with HPW
system and various approached of performance management is also discussed.
TASK 1
P1 Skills and behaviour required by HR professional.
HR manger is one of the important parts of the firm. He is the one who is responsible for
the management of all the employees in the firm. Whirlpool in order to bring efficiency in their
working require good leader that has great skill and professional knowledge. As an HR manager
few skills that are required are mention below:
Skill of HR manger:
 As an HR manger, it’s necessary of them to have communication skill, without
this skill the manger will not be able to communicate effectively with their employees.
As a manger its required of him to have daily communication with employees and
management team on daily basis without this skill he will not be able to perform well
(Seuring, 2013).
 Negotiation skills is another skill that is requires by manger of Whirlpool he has to act as
bridge between employees and management. He is responsible to ensure that both
business and employee are mutually benefitted by the present situation.
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 Whirlpool is a big company and as an HR manager, the manger is required to deal with
various skills daily in such time it’s necessary to him to have to great multitasking skill
that can help him in managing its time efficiently and carrying out its work effectively.
Professional knowledge
 Recruitment laws and procedure - HR manger is responsible to recruits new
employees, he is required to have proper knowledge of recruitment and hiring, so that he
can implement proper process through which the best candidates can get selected that can
contribute in the success of the firm.
 Compensation and benefit are two important tools that are used by HR manger in order
to motivate employees (Moon, 2013). It’s necessary for him to have great knowledge
about the compensation and benefit so that he can offer the packages that can be
attractive to all workers and all the time.
 -ICT skills – the HR should have knowledge about information and communication
skills. He or she should know how technology can be used to communicate with
employees.
Behavior required by HR manager
 Behavioral integrity-As a HR manger it’s necessary of him to have core behavior that
helps him in his work. Adaptability, a leader should innovative and creative so that he
can implement and adapt the changes in the firm. For such implementation it’s necessary
of him to be courageous and resiliency, so that he can bring efficiency in the firm
(Monks and et. al., 2013).
 Accountability is one of the important parts in the behavior of manager. He should accept
responsibility for his own action and decision so that he can be completes his work in
ethical and efficient manner.
Above given are few of the skills, knowledge and behavior that can be adopted by the
manger of Whirlpool so that he can work efficiently and can contribute in bringing effectiveness
in the firm.
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P2 Personal skill audit and development plan
Continuous development is one of the way through which as a HR manger I can
maintain my competency in profession and work efficiently. By self evaluating I can know
about the areas where I lack and make efficient plan so that I can improve myself. SWOT
analysis has been adopted by me in order to conduct this evaluation.
Strength
I am easily able to monitor employee
behaviour as well as performance by
using HRM software.
I am easily able to manage and allot task
and other HR related work.
I am having a depth knowledge about
various HRM and other software.
Weaknesses
I am not able to motivate employee.
I am not able to communicate orally with
them to solve problems and issues.
Opportunities
I want to learn more about new techniques
and tools used in HR field.
I want to attend national level seminars and
workshops which will enhance my
experience in HR.
Threat
Demand of new trend in HR
Emerging use of new tools and
equipment’s in HR field.
With the help of SWOT analysis not only will I be able to know about my strength and
weaknesses but will also know about better opportunities and threat that can make my career.
With the help of proper development plan I can strengthen my strong point and can eliminate the
weaknesses that are hindrance my growth. With proper development plan and growth I can have
proper development that will help me in my profession. This will also benefit me in achieving
my long term objective of working globally. Working globally not only looks good on my
professional achievements but it will also provide me with great experience and learning.
Sr. No. Learning Target Current Success Time scale
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objectives proficiency
1 = Weak
5 = Strong
example criteria
1 Leadership
skills
4 I am easily
able to lead
a team.
I can
improve this
by attending
motivational
seminars.
1 week
2 Decision
making
skills
3 I am not
able to
make
decision if I
face any
problem.
This affects
my
performance
I can
improve this
by analysing
case studies.
3 week
3 communicat
ion skills
2 I am poor in
this skill as I
get nervous
while
communicat
ing with
others.
By
communicat
ion orally
with other
people,
friends, and
relatives.
7 week
As a manager I need to enhance my skill so that I can perform well and can maintain
competency in my working. This development plan not only helps me in enhancing my
performance but will also assist me in achieving my long term objective. I have decided the time
frame of three months in order to empower my strength and eliminate my weaknesses. I plan to
improve my, multitasking skill for this I decided to seek the help from webinar to increase my
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basic knowledge. I also plan to attend some workshop so that I can gain practical knowledge that
can help me in enhancing my skill. For organisation and leadership skill I decided to seek the
help from my seniors and peer so that they could guide me, I also plan to attend various training
that is organised by the firm so that I can improve myself. This development plan will help in
maintaining my competency that will provide me with competitive advantage.
TASK 2
P3 Difference between organisational and individual training and development
One of the major differences between the individual learning and organizational learning
is that the individual learning deals with the personal development whereas organizational
learning creates an opportunity for the overall development, so that changes can be made in
organization in order to gain competitive advantage in the market (Mone and London, 2014).
Organizational learning is a collective learning process where special training is given to the
individual or group so that proficiency can be brought in the firm. Organizational learning
creates appropriate structure and strategies so that they can enhance the skills and knowledge of
the employee. In addition to this many of the firm even employs a leering officer that directly
report to the head of the firm. On contrast to this all individual training does not follow any
organized structure or strategies for the development, what really make the individual
development different from organization is that it is done for self improvement (Megginson and
Whitaker,2017). The main aim of the individual is not to bring competency in the firm but in
himself.
Individual development can be related to any subject or skill that the person want to
enhanced but same can't be said for organizational learning. The training provided in organist
ion is solely based on the development of organization. The training is provided so that
efficiency can be bought in the business entity (Marsick and Watkins, 2015). With individual
learning a person can choose a career in any field, the training provided by the organization is
good for professional development and can help the individual finding success in business
world.
The another major difference between this two learning is environment, the
organizational learning make sure that the employees get proper environment so that they can
sustain the knowledge that they have gain, this is not possible in individual learning,
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organizational culture play really important role in learning. In organizational learning proper
culture is created so that proper learning can be provided to the employees (Woodcock, 2017).
Organizational learning not only provides well structured training and development program to
staff but also provided them with professional so that proper guidance can be provided to them.
In addition to this they also provide them better environment which is not possible in individual
learning. Other than this a proper evaluation method are also used so that improvement in
individual can be measured and maintained. This is not possible in the individual training; there
is no guidance or proper evaluation method that can help a person.
Organization training has emerged from the individual learning are interrelated to each
other. Organization training occurs when individual find gaps between expectation and
outcomes. In order to bring full efficiency in the firm. It’s necessary for the employee of the firm
to take initiatives. The staff member can take initiative so that they them self can improve their
skill behalf of the organization, it shows that individual need to learn about their mistake and
shortage before the entity so that they can bring efficiency in their working (Waters, Baughman
and Dorsey, 2016). Other than this organization can provide professional to the staff so that they
can improve that skill that need proper guidance. With better working environment the firm will
able to bring efficiency and effectiveness in their working.
P4 Role of continuous learning and professional development to drive sustainable professional
development
Learning Professional development
It is a process in which skills and abilities are
improved related to specific job role.
Here, knowledge and skills are gained which is
related to overall development.
In this learning is basically provided in
particular field.
Here, learning is provided which is not related
to any specific field.
It is provided through training programs It is provided through seminars, workshops,
etc.
Continuous learning can be described as various way through which individual can
continuously enhance their skill so that they can meet the changing need and demand of the
environment and can maintain their competency in this ever-changing environment (Wikman
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and et.al., 2017). Continues learning play major role in professional development, with the help
of continuous learning an individual can have proper professional development that helps in the
career of individual.
Continuous learning in the organization can be obtained through shaping the team so that
they can adapt to the various changes in the department. It’s necessary of the team and individual
to have better adaptability so that they can remain up to date with the knowledge and remain
flexible so that they can adapt to change that is required. Promoting continuous learning and
investing in people has become more beneficial for the firm than hiring new employees, that is
much more costly (Van Dooren, Bouckaert and Halligan, 2015). By promoting the continuous
learning in the firm, the entity can create better development opportunity for their staff that play
important role in retaining valuable employee. By keeping the employee well trend and up to
date hip them in responding positively to various changes in the firm. It also plays major role in
earning the trust and keeping the interest of the employee. It also helps employer in showing
how worthy their staff is to firm by investing in them.
Providing employees with a chance of development and learning not only help
employees in enhancing their skill and bringing efficiency in their work but it also play major
role in retaining the staff and earning their loyalty ultimately boosting the productivity of the
firm. Company focus more on induction training and forget about continuous training that
become reason of their failure and leading to high turnover (Schippers, West and Dawson,
2015). In current time it has been recorded that employee evaluate job opportunities on the basis
of the growth opportunity that is providedby the firm. Therefore instead of focusing more on
induction training firms should start paying attention to the need of employee and create better
learning opportunity for the employees, so that they can grow personally and professionally.
In United State it has been recorded that the company with better learning program are
highly efficient and have the best performance. Through a research it has come forward that in
order to make employee more productive so that they can achieve their goals, organization need
to provide them with better opportunity and continuous learning (Dyer and Dyer, 2013). This
help employee in their continuous development and they become more adaptable and flexible
regarding the change in the workplace, with continuous learning employee feel valued leading to
high employee engagement.
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Whirlpool in order to bring efficiency in their team working and increasing the staff
involvement require them to provide their employee with better opportunity. This will not only
aid employee in increasing their skills but will also play major role in increasing the efficiency,
productivity and effectiveness of the firm.
TASK 3
P5 Role of HPW in increasing the employee engagement and providing firm with competitive
advantage.
HPW is a learning process that enabled employees to learn and develop skills and
abilities to improve their performance. This helps in attaining more challenging goals and
objectives . High performance system is type of HR System. In world of globalization and rapid
changes it plays major role in building a proper policy in organization that can help in crating
high skill strategy that provide firm with competitive advantage (Demerouti, Bakker and Leiter,
2014). It examines the relation between the different management practice and performance
outcome. The main aim of this system is to increase the involvement of the employees at the
front line or production.
HPW provide employees a chance of development so that they can perform better and
can contribute in the success of the firm. This activity will assist firm in acquiring the
commitment and loyalty of the employees. This will help them to easily adapt the changes that
firm are going through in current time. High performance working lead to high performance
organization that is made of the people that are highly capable and are the one who are driving
the performance of the firm and enabling various strategies that can bring success to the entity
(De Waal, 2013). There are various area in which HPW work and bring efficiency some of
which are mentioned below
 Leadership: With the help of HPW system the leader can be get proper training and
development that will help him in maintaining its competency and developing required
skill that can meet the future need of the firm. Design: HPW system play major role in the organisational structure, it helps entity so
that it can execute it various activity effectively and can gain desired goals. It promotes
individual and team development, by coordinating the structure and individual capability
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of firm with it strategy it also plays major role in bringing competitive advantage
(Carmeli, Gelbard and Reiter‐Palmon, 2013). Change management: In this ever-changing world its necessary of the firm to adapt
changes in their working so that they can meet the need and demand of environment.
HPW system provides the staff with better development opportunity that helps them in
adapting various changes in the firm. This not only help in bringing efficiency in the firm
but also help in gaining competitive advantage and retaining employees to work.
 Culture management: Culture can be described as shared belief or vision on which firm
works. Culture of the firm keeps changing so that it can meet the demand of time. In this
change it’s necessary of the firm to have loyal employees who are ready to go few extra
miles so that profit and development can be brought in the firm. HPW system work to
create such a loyal and committed employees in the firm by providing them with job
satisfaction and better opportunities.
There are many benefits of the HPW. It will help whirlpool in their plan of restructuring.
BY providing them with opportunity they can adapt to the various organizational and strategic
changes that firm is going in current time. It will also help them in sharing their vision and
attaining the commitment of the employees so that they can help and contribute in achieving
extra ordinary goals of the firm. It will also help in better team working, increasing overall
productivity and efficiency in the firm.
If employee performance will enhance it will lead to effective production. With this the
overall organizational efficiency will increase. Apart from this, it will provide a better
environment and culture to work. It will also help employee in several ways:-
Employee creativity- with this employee creativity is enhanced. They are able to work in
creative ways. With this goals and objectives are achieved in less time with proper utilization of
resources.
Employee behavior- When employees are involved in problem solving it will impact their
behavior. With this it will create a positive environment at workplace. This leads to growth of
organization.
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It will help Whirlpool in improving their productivity that will lead to increase in sales.
In this way business will work with more efficiency and earning large amount of profits.
Through high performance working, quality of products as well as service will be improved in
whirlpool. They will be able to provide them to customer. Also, goals and objectives will be
achieved in given time. This will lead to innovation and design of new products. The satisfaction
of customers will increase. Thus, through better and positive organisational culture, Whirlpool
will be able attract employees to work in their firm. in this way, company will gain competitive
advantage in the industry and market as well.
HPW enhances employee ability to work in team. they remain focused on working
effectively and in creative way. sometimes, they can also lead a team. this helps in attaining
goals in time. Moreover, they help others by communicating with them as well. Hence, it enables
in sharing common vision towards team goals.
TASK 4
P6 Different approaches of performance management.
Performance management is continuous learning process where the employee and
management come together so that they can promote and improve the employee efficiency. In
these managers and employee come together to plan, monitor and evaluate employee work goals
and objective and his contribution in the success of the firm (Budworth, Latham and Manroop,
2015). An effective performance system makes sure that its job specific and covers all range of
job in the organization. Other than this it should also align with the organizational strategies and
culture, so that it can promote employee in working better. It's a collaborative process where
both employees and management are required to work together so that better efficiency can be
brought. In order to be effective it’s necessary of them to ensure that employee development
plan support the strategic plan of establishment. Other than this in order to implement better
performance management the firm should create better development opportunity so that they
could enhance their skill and perform better.
In order of performance management to be effective, it’s required to analyze the gap between the
performances of the employee so that proper development can be implemented in the firm. They
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