HR Skills Development Report: Whirlpool Case Study Analysis

This report provides a comprehensive analysis of the skills required by HR professionals, focusing on a case study of Whirlpool. It covers essential skills such as conflict management, communication, and decision-making. The report includes a personal skill audit, outlining areas for improvement in leadership, decision-making, presentation, team building, communication, reliability, ethical behavior, and conflict management. It details objectives and strategies for skill development, including workshops, case studies, and practical exercises. Furthermore, the report examines the differences between individual and organizational learning, training and development, and analyzes continuous learning's role in driving sustainable business performance. It also discusses the contribution of high-performance working to employee engagement and competitive advantage, and evaluates various approaches to performance management within the organization. The report concludes with a discussion of the importance of HR in fostering a successful work environment.

DEVELOPING
INDIVIDUAL, TEAMS
AND GROUPS

Table of Contents
INTRODUCTION...................................................................................................................................3
1.Appropriate knowledge, skills and behaviours that are required by HR Professionals. ..................3
2. Developing professional plan on the basis of personal skill audit...................................................4
3. Difference between organisational learning and individual learning, training and development.. .7
4. Analysis of the continuous learning and professional development to drive sustainable business
performance.........................................................................................................................................8
5. High performance working contributes in employee engagement and competitive advantage in
the company.........................................................................................................................................8
6. Evaluation of the various approaches of Performance management ..............................................9
Conclusion.............................................................................................................................................10
REFERENCES.......................................................................................................................................11

INTRODUCTION
In this world full of competition there are many businesses which are entering in to
the market. In order to attain success in the business it needs to train it employees and
enhance their skills so that they can work with higher efficiency. Human resource department
in the company perform different functions and make people grow more for the work they
need to perform in the company. In this present report, Whirlpool has been chosen for
assessment. It is a multinational leading company that deals in electronic items and provide
services for the same. This project will cover appropriate knowledge, skills and behaviours
that are required by HR Professionals. Along with this, this report will also determine
difference between training and development and individual and organisational learning.
Furthermore, approaches to performance management will be described in brief.
1.Appropriate knowledge, skills and behaviours that are required by HR Professionals.
In every organisation there are various functional units which have different works,
but all works to achieve the goals and objectives of the company. Human resource
department is one of the functional units which perform duties for managing the people. All
the employees of the company go to HR in order to solve their problem which arises while
working. All the conflicts are also solved and managed by HR of the organisation. From
recruiting people for vacant and desired position to give training to them for enhancing the
skills, everything is a work that is performed and managed by HR of the company.
Skills required being a HR:
Conflict Management skills: While working together for a company people share their
views, ideas and emotions with each other. Many a times, thoughts get contradict with each
other and ends up with conflicts. HR of the company has to take actions and manage such
conflict that arises between the employees of the organisation. In order to manage conflicts
HR to listen to both the parties very patiently and take decision after considering all the
aspects.
Effective communication skills: Fluent and effective communication skills are required by
every HR in order to perform their duties in well manner. To do everything perfectly an HR
needs to have good command on their speaking skills. This skill of a HR helps them to
perform duties in well manner. By good and effective communication HR can train
employees and conduct induction programme in well manner. HR of Whirlpool has good

command on speaking skills and that is one of the reasons of success of good working
environment in the company.
Decision making skills: HR department takes all the decisions regarding employees of the
company. They have to take major decisions while any conflicts get arises or it will be the
major concern of every HR to make proper decision in order to perform their duties in well
manner. So, this is a very important skill that every HR should possess while working for an
organisation.
Knowledge that HR should have:
Software: To work as a HR in the company a person should know the operations and
functions of software. As it is important to have knowledge of it because without software it
is not possible to make salary slips of employees. Along with that many other duties will also
not be able to perform while working as HR. It helps in working in more better and easy way.
English language: To work as a HR in the company English is really necessary to
know about the English language (Haber‐Curran and Shankman, 2018).This is the language
which prevails in the entire organisation so it is must to know about the language. This
knowledge is really important in order to work as a HR in the company.
Being an HR executive Manager, Internal analysis has been conducted by the way of
strengths and weaknesses analysis. It is been conducted so that it will help in knowing about
Strengths that the HR possess. Along with this it will help in knowing about the weaknesses
and will help in determining the same.
Strengths: While doing the entire internal analysis it has been concluded that HR executive
of whirlpool is highly equipped with communication skills. It helps in performing the duties
well on time and effective manner. It is really important skill to know whether duties can be
performed by the HR executive or not. They also have the skills of proper decision making
after listening to both the parties to conflicts or in any other case.
Weaknesses: HR of Whirlpool lacks in many skills and for that they should take initiatives to
improve the same. In order to improve the weaknesses and make them strengths it is really
important to attain and perform different activities. Major area of lacking is that HR can not
make quick judgements which is the most necessary part and action that HR needs to
perform. They are not even so up to the mark in making presentations and presenting the
same in any conferences or meetings. In addition to this, Formulation of teams for working
together is also made by HR. It is also a major weakness of HR of Whirlpool.

All these measures are been taken in consideration that will help in proper assessment of the
operations and actions plans that are been undertaken within the organisation that will help in
proper assessment of the operations which are ben carried out within an organisation that will
help in proper assessment of the development measures undertaken by a HR manager.
2. Developing professional plan on the basis of personal skill audit.
It has been determined that this internal analysis will help in improving the
weaknesses in to strengths. So, in order to bring same under progress the following chart will
be prepared.
Skill audit
Requirements Personal audit
(rating scale: 0-10)
Peronal audit GAP
Leadership skills 5 I need to develop
motivation skills.
More motivation
skills are required to
be developed to
become a better
leader
Decision making
skills
6 I need to make
suitable design
making skills.
Fast decision
making skill
Presentation skills 4 I need to improve
presentation skills
Better presentation
must be developed
by considering all
the factors pf
making a
presentation
Team building 6 Team building and
working can be
improved
Require to work
more on systematic
group working and
work allotment

Communication skills 6 Required to be a good
listener.
Patience of listening
for better
communication is
lacking
Reliability 5 Have to develop good
trust level.
Trust is required to
be developed more
to develop
reliability
Ethical behaviour 7 Needs to follow
certain ethics and
rules.
Working ethically
should be improved
Conflict management 8 Need to develop
suitable conflict
management skills
Conflict
management skills
are needed to be
improved.
OBJECTIVE
S:
What do I
want/need to
learn?
What will I do to achieve
this? Or
What resources or support will I
need?
(reading, shadowing, coaching,
project, formal training, other)
What would
be the hurdles
in achieving
my goals
What will my
success criteria
be? /
How the
progress will
be monitored?
(workshop
feedback, class
feedback, tutor
feedback, by
applying to
work etc)
Time
These skills can be enhanced by
attending different seminars and by
Lack of team
management
By attending
workshops and

Leadership
skills
performing team activities. HR of
Whirlpool should go through some
books and magazines of the leaders to
whom they follow. It will help in
knowing about the traits and skills
that leader possess. Leadership skills
can also improve by analysing the
current team leaders and their
qualities that how they perform their
duties.
skills attaining
Workshop
Feedbacks
from the
trainers
2 months
Decision
making
skills
This skill can be improved majorly
by attending and reading different
cases. These case studies will help in
knowing about the different situations
one can go through. It will help in
analysing a particular situation and
decision will be taken regarding the
same. In every organisation conflict
arises because everyone has their
own mind set and at that point of time
HR has to make decisions. It can be
improved by making more decisions
at the time of conflicts and when
people go in different directions.
Lack of
through
information
By awailing
feedbacks from
seniors
4 weeks
Presentation
skills
To improve this skills HR of the
company has to attend meetings
where different presentations are
being presented. In addition to this,
HR has to give presentation to others
which will help in improvement of
this skill. This will also help in
enhancing the skill more and more. It
is that way through which
Lack of
presentation
skills
Joining classes
for
improvement
in training and
fetching
feedbacks from
teachers.
5 weeks

presentation skills can be developed
by way of abilities and proficiency
level.
Team
Building
Being the HR manager of Whirlpool,
managing teams and their
development is the biggest task that is
required to be performed (Grandin,
2018). To develop this skill HR has
to go through different groups and
has to start managing them. Different
teams and their formulation can only
develop the skill of team building.
Thus, this can be developed by the
same. Thus, this will result in
organising the sessions more and
achieving the targets.
Lack of
communicatio
n skills
By doing team
building
excersice and
asking from
team members
to give
feedbacks
1 month
Communicati
on skills
In order to improve the
communication skills, one has to
develop it by going to different
seminars and conferences. It can also
be developed by reading different
author books as it will help in
building the confidence.
Hesitation in
getting
comfortable
with others
Asking for
feedbacks from
team members 5 weeks
Reliability This can be improved by working
more and taking different
responsibility
Lack of time
management
skills
Joining training
program for the
same and ask
for feedbacks
2 weeks
Ethical
Behaviour
Ethical behaviour can be improved
by attending different training
programmes.
Lack of
pritiozing
training time
and job
By making a
time table to
manage tings
and doning a
1 month

timming self evaluation
Conflict
management
skills
It can be improved by attending
workshops
Lack of time
to attend
workshops
Taking
feedbacks from
seniors
1 month
Requirements Personal audit
(rating scale: 0-
10)
Peronal audit GAP
Software knowledge 8 I need to learn more
about the software.
Need to learn all the
features of the
software
english langualge
knowledge
7 I need to improve my
fluency in english
Need to
communicate easily
with others
OBJECTIV
ES:
What do I
want/need to
learn?
What will I do to achieve
this? Or
What resources or support will I
need?
(reading, shadowing, coaching,
project, formal training, other)
What would
be the
hurdles in
achieving my
goals
What will my
success
criteria be? /
How the
progress will
be monitored?
(workshop
feedback, class
feedback,
tutor
feedback, by
applying to
work etc)
Time

Software
knowledge
Formal training for the software will
be required
Lack of time
to attend
training
Feedback from
the trainer
1 months
english
langualge
knowledge
Coaching will be required Lack of time
to attend
coaching
Feedback from
colleagues
2 months
3. Difference between organisational learning and individual learning, training and
development.
Training: It is that part of a company’s procedure where representatives get prepared for the
work they have to perform in the organization. Preparing to the workers is a part of each and
every organization in which HR of the organization is responsible for upgrading the abilities
of representatives. Training process is likewise conveyed by organizations with the goal that
new joine can comprehend about the work they have to perform in the association (Aoki and
et.al., 2013).In Whirlpool preparing program is of a half year which is for advancement of
trainees. New joinee gets prepared by the HR of whirlpool with the end goal to make know
them about the work culture of the association.
Development: It is a consistent procedure that whose main aim is to development of a person
from inside, as per the given situation Whirlpool will enhance their employees. It is essential
for the representatives in the association to prepare and grow new aptitudes through viable
learning, Individual learning. This process of training and development refers to
accomplishment of self- growth by enhancing aptitudes and capacities. This will result in
self-growth and targets through the same. Then again on the other side organisational
learning refers to enhancement of information, aptitudes and capacities to accomplish
business goals. There are numerous contrasts among individual and hierarchical preparing,
learning and advancement. Organisational learning enables an association in expanding its
current execution and thus overall performance and growth can be enhanced by the same.
Different functional department can achieve their specific goals that they set in order to make
proper functioning of company.
Organisational learning concentrates around significant goal and focus on the business.
Every single large office gets associated with the organisational learning process. In this
system the preparation and improvement programs are created after concerning the

prerequisite and requirements of an organization. An association plan and manage trainings
for their workers to enhance their abilities to perform particular jobs for accomplishing
business objectives
Then again Individual getting the hang of, preparing and advancement are led for
development and enhancement of abilities for acquiring individual targets or destinations.
This kind of learning process enables an individual best to enhance his or her own abilities.
This expert ability develops and helps in achievement in close to home and in addition
proficient life. Through individual taking to a person I can grow new aptitudes, capacity,
learning, thought and ability and so on, which help to enhance their polished methodology
and identity. It tends to be condensed that individual learning is connected with self-
improvement and hierarchical discovering that meets the adjustments in the association (
Begeer and et.al., 2010).It tends to be said that authoritative learning is for a particular period
with the rising needs of the business and economic situations though singular learning
process is deep rooted through which a man accomplish their development and wanted
destinations. The organisational training and improvement is more valuable for business or
organizations in which workers inspires preparing to upgrade their execution and efficiency
through which a business can upgrade and get benefit from the same.
It is to be resulted that both the learning changes the person and organisation, but individual
learning helps in a person development, but organisational learning ends up with overall
development of company and its members. Organisational learning is a process which is just
for a limited and specific period of time whereas, individual learning is a process for a
lifetime where a person learns and develops their skills and personality to a great level. Along
with this, this will help in organisational enhancement and helps in overall productivity of the
all the departments of the company.
Results of learning for individuals and organisation
If individual will learn than it will help them to enhance their skills and grow more
towards success in the future. It is really important for organisation and individual to learn
from the past mistakes so that it cannot be repeated again, and better productivity can be
attained by the same. All such tings will help me in building more confidance in myself so
that i can easily communicate with others, i will be able to easily compete wityh others and
not only this i will also gain experience from such things.
Results of not learning for individual and organisation

It will make them feel demotivated in life and also failures will be faced by organisation.
Learning is really important for on to grow more but if they do not learn then it make difficult
to stand in this competitive world.
4. Analysis of the continuous learning and professional development to drive sustainable
business performance
Continuous learning programmes of every company helps in growth and overall
productivity of the organisation will be improved in a constant basis. Professional
development is something that helps in development of personal growth along with the entire
establishment. This will help in continuous growth because of learning programmes
developed by companies on a regular basis. Every department of the company needs a
development in order to attain professional gain and growth.
Whirlpool Company should practice such programmes which will help in overall
development of the organisation and its employees. A business performance requires to be
improved from time to time. And in order to do the same Whirlpool has come up with
different development programmes and learning sessions for workers and managers as well.
Employees will give quality work and their efficiency will also be improved by the same.
Activities of all the departments of the Whirlpool will be upgraded and helps in overall
improvement of the establishment.
Overall position and development can be attained in the market by the company by
continuous learning programmes.
5. High performance working contributes in employee engagement and competitive
advantage in the company
Employees are the most important part of every company who runs the organisation
and helps it in attaining higher growth and productivity. They perform different work and
every work man performs duties for the department they have been allocated to. Likewise,
Whirlpool has different functional units like marketing, finance etc. which works together to
run the organisation. High performance working is that process which can help in increasing
overall profitability of the company. Different rewards and incentives help workers in giving
more time and higher engagement towards the organisation. There are different challenges
that are faced by the company while executing the planning. It can be overcome and solved
only by high performance working by employees where work mans can give better ideas and