HR Skills, Development, and Performance Management Report

This report provides a comprehensive analysis of the essential skills, knowledge, and behaviors required for HR professionals within the context of Whirlpool Corporation. It begins by identifying key competencies such as conflict management, communication, and time management, and then delves into the importance of continuous learning and professional development in driving sustainable business performance. The report also includes a personal skills audit and development plan, highlighting strengths and weaknesses, and explores different approaches to performance management, such as collaborative working, to support a high-performance culture and employee engagement. The report emphasizes the need for HR professionals to adapt to the evolving demands of the global economy, ensuring that companies like Whirlpool can maintain a competitive advantage by effectively managing their human capital.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals...............................................................................................................3
P2. Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role......................5
TASK 2............................................................................................................................................8
P3 Analyse the differences between organisational and individual learning, training and
development...........................................................................................................................8
P4 Analyse the need for continuous learning and professional development to drive
sustainable business performance...........................................................................................9
TASK 3..........................................................................................................................................10
P5. Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation........................................10
P6 Evaluate different approaches to performance management (e.g. collaborative working),
and demonstrate with specific examples how they can support high-performance culture and
commitment..........................................................................................................................12
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
To run business according to the global economy it is important that firm gives higher
productivity commodities which can enhance and give competitive advantage to companies. In
order to grow bigger in market area it is crucial that firm selects eligible candidates who can help
organisation in performing in an effective manner by considering all the aspects that are present
at market area. Whirlpool is the organisation which deals in electronic sector, and gives excellent
services and facilities to its clients. Report will cover certain aspect like analysing skills,
knowledge and behaviour which is required by HR professionals for operating business. Along
with this, factors are being considered while introducing and analysing inclusive learning and
development in order to drive sustainable business performance is included in this (Belbin,
2012). Lastly, evaluation of performance management, collaboration of working with effective
communication that can support high-performance culture and commitment is included in this
assignment.
TASK 1
P1. Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals
Whirlpool corporation is American MNC which provides home appliance products. It is
one among the largest manufacturer of home appliances in world. According to the given
scenario, employees of the NAR(North America Region) were the reason of company crisis.
Exceptional performance of employees can be raised by opting few skills such as: transparent
communication, Mutual respect, Extraordinary Goals and by sharing accountability towards
result (Blandford, 2012). As per the requirement of the situation, Human resources manager of
this company is required to have appropriate skills and behaviour.
Skills required by HR professionals
HR manager is the most essential part of the organisation. In the modern scenario
responsibility of the HR is not only limited to hiring. HR Manager of whirlpool is required to
have various skills like communication, multitasking, conflict resolver etc. to manage large no.
of employees . And these skills are discussed as below: Conflict Management: When a large number of employees are working in an
organisation, it is one of the major issue which have to be tackled by Human resource

manager of whirlpool cooperation. For resolving issues, he needs to have certain
following key skills like patience, negotiation which supports him dealing the condition
with maturity in respectful manner.
 Communication: HR professional of the Whirlpool requires strong oral as well as written
communication skill which is beneficial for conveying correct and clear information to
the employees (Frost and Durrant, 2013). Communication can be in the form of emails,
notice, an exit notice for employee. HR is always required to have comfortable & polite
speaking which supports employees in sharing their problem with him.
Knowledge possessed by HR professionals
HR professional of the Whirlpool needs to possess deep knowledge of theoretical as well
as practical of the human resource subject which helps him in his day to day activities like time
management, self-discipline, trustworthy, training & development. Some of them are discussed
below: Knowledge of Time management: As being the HR professional of the Whirlpool
corporation. It is required to have proper knowledge of time management. HR have to
lots of work in his regular working routine but there are various uncertain issues which
arises in organization that requires quick attention. Appropriate knowledge of time
management is necessary to deal with these situations.
 Knowledge of managing financial information: HR professional should know to operate
the numerous financial values like bonus, salaries which are required to manage in an
appropriate manner with confidentiality (Goodwin, and et. al., 2014).
Behaviour required by human resource professionals:
Human resource professional of whirlpool corporation's behaviour must be curious,
collaborative, high influencer, role model, decisive thinker types who encourages whole team &
employees to support organisation in their business development. Skilled influencer: HR professional must have the influential behaviour helps him in
managing employees in order to betterment of the organisation.
 Curious: HR professional of Whirlpool is required to be open minded, always ready to
learn new thing type behaviours for the contribution toward organisation.

P2. Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role
According to the present market scenario, in order to become an effective manager in
department of HR of Whirlpool company, it is required that person knows different kinds of
functions and activities that are to be performed by them. Therefore, while hiring of candidates
managers must know skills and knowledge person must acquire as it will help him/her in
choosing eligible candidates. In addition to this, managers prime role is to manage whole
business operations by considering needs and wants of people so that its requirements can be
fulfilled by employees in return (Holden, and et. al., 2012). Hence, as I am the manager of
Whirlpool company some of the task that are to be performed by me are like to organise work
according to the departments who are eligible in doing particular work. This will help firm in
increasing their market shares and revenues to highest as compared to previous records. For this,
it is important that a healthy environment is provided to employees where people shares equal
perception and though while performing a task. As I am working on expanding business in
different area and this will be possible through adopting new and latest technologies therefore,
while incorporating them in company I am going through process and mechanism of a tool or
machine is. Further I am looking for technologies that can be easily handled and explained to
employees as a result it will increase profit and revenues.
There are some field in which I lack behind like face some kind of issues while resolving
problems (Huczynski, Buchanan and Huczynski, 2013). Handling different situations with
complexity creates some problems etc., thus, with the help of personal skills auditing it will
assist me in analysing my strengths and weaknesses and these are given below:
PERSONAL SKILLS AUDIT
Serial
no.
Learning
objective
Current
proficiency
Target
proficiency
Development opportunities Time scale
1 Problem solving
skills
4 5 In big organisation like
Whirlpool, there is a
possibility that many conflicts
can arise while performing
activity. Clashes in thoughts
40 to 45
days

and misconception can
originate which may
sometimes take a vigorous
side and for me it creates a lot
of problem in resolving it in
an effective way. Therefore,
in order to improve it I am
taking adequate and proper
training (McCormack,
Manley and Titchen, 2013).
2 Information
technology
4.5 5 Whirlpool company is
popularly known for
implementing and making
innovative products which
can make human life easier.
So, it is required that I have
ample amount of knowledge
regarding technologies so that
modifications can be done
according to the latest
scenario and market. As an
HR manager I want that I
have proper knowledge of IT
field and to accomplish this I
am taking classes related to
Information technology.
3 months
3 Communication
skills
4 5 Communication is considered
as a basic tool that are used
by an individual for
interacting with other person.
3 to 4
months

So, it is necessary that
individual uses effective
phrases and figure of speech
in order to convince people in
an effective manner. As I am
good in communication so it
is assisting me in explaining
entire task in a systematic
manner to my staff members.
As a result it is assisting
companies in accomplishing
set goals and target in
speculated time frame (Pakdil
and Leonard., 2014).
Improving it for better result I
am taking part in various
seminars and conferences and
expressing my views
regarding any article as a
result it is helping me in
communicating with various
famous personality. Along
wit this, I am taking regular
classes of personality
development and it is helping
me a lot.
Strengths: By working in big company like Whirlpool, it has given me an opportunity of
working with people who belongs to different cultures. As a result it has enhanced my skills of
understanding people and how they behave in different situation. Therefore, it has helped me out
in taking appropriate decision without hurting sentiments of others.

Weaknesses: Lack of problem solving skills has created issues in making quick decision
for some circumstances. To improve this, I am taking appropriate classes for making it a positive
outcomes (Succar, Sher and Williams, 2013).
Hence, if an individual wants to gain a better position in a company than there are some
aspects that are to be considered so that a better results can be attained.
TASK 2
P3 Analyse the differences between organisational and individual learning, training and
development
Learning is the continuous process which is beneficial for the organisational as well as
individuals. Learning can be done with the regular day to day working activities in an
organisation. Many of the large organisation conducts various training & development programs
for its employees in order to develop their skills which will be beneficial for the organisation.
HR manager of Whirlpool conducts many Training & development sessions for the team as well
as individuals.
Individual Learning: Training & development session are conducted in the organisation
which are generally beneficial for the individual employee only as these sessions enhances
knowledge & skill which are going to be used in the organisational work. HR manager of the
Whirlpool corporation organises training session related to the development of technical skills,
personality development and several other training for the particular employee (Strode and et. al.,
2012). HR of this company believes that increase more and more knowledge of its employees to
realise them they are the asset of the company and they want them develop their skills.
Organisational Learning: Training & development sessions are conducted for the whole
team or complete organisation at organisational level. It is observed that organisations usually
learn through its employees only. It is the complex method of learning as compared to individual
learning. HR professional of the Whirlpool corporation conduct the training session for the
whole organisation to develop their skills together which very complicated process as it involves
motivation issues, problems in human learning, rewards & many more things which are required
to be covered.

Individual learning Organisational learning
 This training program is organise to
develop knowledge of individual
employee which improves his skills.
 In this, training is provided to
develop the particular skill or
weakness of the employee which is
mandatory for the organisation
(Ryan and O’Connor, 2013).
 Individual learning involves
transparent communication between
employee as well as employer.
 This is time saving method and
helps in achieving quick goal of the
organisation.
 Individual learning is more
expensive as compared to
organisational learning.
 This training & development program is
conducted for motive of enhancing
knowledge of whole organisation.
 Manager of the Whirlpool conducts this
training for the same category of
employees to give them equal
opportunities with the motive of avoiding
discrimination.
 Organisational learning provides training
together which enhances mutual respect &
solidarity among employees.
 This learning pattern also shares the
responsibility of result among all the
employees as they are receiving training
together.
 This is time consuming process as it
involves whole organisation but it is
beneficial for large organisation.
 Organisational learning is less expensive
as compare to the individual learning it
provides training in to whole team in bulk.
P4 Analyse the need for continuous learning and professional development to drive sustainable
business performance
Continuous learning: It is considered as a regular process that assist an individual in
learning new things which can be used in future proceedings. In improves the ability of an
individual while working in an organisation. Thus, skilled and knowledgeable person will
provide a better insight of performing the task effectively (Succar, Sher and Williams, 2013).

Professional development: With the help of continues learning an individual can develop
his/her professional development which in future assist them in accomplishing the task in a better
manner. In recent times companies are looking for individuals who have professional training as
they can help firm in performing business operations in a better manner.
Henceforth, companies for improving capabilities of individual they are required to give
proper training in terms of continues learning and professional development. It assist enterprise
in gaining sustainable position at market area and increase performance of firm as well.
According to the case scenario that is given Whirlpool, give both learning and professional
development training to its employees and for this, company conducts special training
programmes on a regular basis (Watson‐Manheim, Chudoba and Crowston, 2012). With the help
of this Whirlpool is analysing the performance of employees which is enabling them in knowing
actions of every individual in context with work and organisation. Effective communication tool
is also used by manager so that transparency is maintained and employees have any kind of issue
regarding work than they can ask to superiors for help. As a result it is helping company in
maintaining a mutual understanding at workplace and all goals and objectives are achieved in
time frame.
Advantages of learning process mentioned below:
Capabilities helps employee in becoming confident: If an individual have appropriate
knowledge than it keep morale and confidence of an individual boosted. This encourages
employees in working with full enthusiasm so that outcomes can be positive.
Improves companies growth and individual as well: If company provides with effective
training and learning programmes than its effect can be seen in company's performance (West
and Lyubovnikova, 2013). Managers of Whirlpool provides with opportunities to employees so
that they can grow with firm and assist enterprise in increasing productivity and profit.
TASK 3
P5. Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisational situation.
High performance working means new culture is created in the organisation which
follows transparent strategies, clear communication between employees & manager. This build
trust in the organisation that is essential for the business growth & helps in achieving the targeted

goal. In context to Whirlpool corporation, manager is looking to conduct one day training session
to develop skills of the employees (High Performance Working, 2016). This process states that
manager is required collaborate group task of workers, motivate them regularly and also
communicate to the employees regarding the vision of the company. High performance working
is beneficial for the organisation as it develops team spirit among the employees and build their
mutual relationship. With high commitment & improved productivity and proper work
performance of the employees Whirlpool gives high competition to its competitors.
High performance working includes several procedures to develop employees engagement such
as :
Share duties: This shares duties & responsibility of the employees as they works in the
team. Its develops their relationship with the colleagues, provides them new experience by
sharing & gaining knowledge with one another (Ryan and O’Connor, 2013). Sharing
responsibilities reduces working stress & helps the team in completing whole task in less time.
Transparency: It is one the best factor which contributes towards employee engagement
as Whirlpool provides them complete transparency to its employees & gives them liberty to
discuss their mutual issues with each other in order to avoid conflicts.
Communication: Here communication refers to the discussion & meetings. It is the
responsibility of the manager of Whirlpool to organise regular meeting in the organisation. In
this meeting manager & employees can discuss their upcoming project, suggestions, advises etc.
Career Development Opportunities: This factors states that organisation should also
contributes toward the employees by the providing them training. Manager of Whirlpool
cooperation organises career development programs for the employees. This not only develops
their skills but also provides them the equal opportunities to use their skills in the latest projects
for practice.
Cultural Diversity: Here cultural diversity refers by hiring of employees from different-
different background according to their qualification and knowledge (Strode and et. al., 2012).
HR manager of Whirlpool are more interested hiring pool of candidates which results in
beneficial for the organisation as well as for already existing employees too.
Inspiration: Managers of Whirlpool are expertise in motivating their employees on
continuous basis. Motivation inspires the employees in doing work with efficient & effective
way to achieve their personal as well as organisational goals.

P6 Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high-performance culture and
commitment
Performance management is a process that are used for developing skills and knowledge
of workers so that they can give their efforts in increasing market value and share of company.
Here HR manager play a crucial role and implement different kinds of activities and training
programmes in order to enhance knowledge (West and Lyubovnikova, 2013). Along with this,
manager of Human resource department make a record of performance of individual on regular
basis so that they can analyse whether these training programmes are providing better results or
not. Performance management system includes certain aspects that are below:
 Helps in making appropriate recruitment plan in order to form a clear job description.
 To hire skilled and eligible candidates for improving performance of company.
 Give proper guidelines of what to do and what not to do as it will help company in
achieving goals and objectives in speculated time period.
 Keep an eye on the performance of workers on a regular basis is required for having a
better analysis.
 Implementation of proper training programmes and activities for improving skills and
knowledge of workers.
Some approaches that are related to performance management are given below:- Comparative approach: In this approach, managers and leaders give ranks according to
the performance level of an individual from high to low. In context with Whirlpool, they
are giving rewards to the person who are doing great in their job. Attribute approach: Under this, managers give numbers on the basis of parameters that
are being set and allocated by superiors. This includes attributes that are acquired by a
person (West and et. al., 2014).
 Behavioural approach: It is considered as an oldest approach which is analyse with the
help of BARS technique and rating are given according to the scale of 1 to 10.
CONCLUSION
In this report it is concluded that development of individual, team and organisation are
equally important and interlinked with each other in terms of developing. Manager of the
Whirlpool conducts several training & development program for its employees, this training