SIT30216 Certificate III in Travel: WHS Assessment 1 - Case Study

This assignment presents a case study on workplace health and safety (WHS) in a boutique hotel. The first part of the assignment involves a hazard identification walk, where the student identifies potential hazards in the reception area, including slippery floors, unbalanced chairs, and loose sockets. The student then completes a hazard identification template, assessing the potential harm, risk factors, and possible employer actions to prevent accidents. The second part of the assignment focuses on an incident where a staff member is robbed while transferring cash. The student answers questions related to the incident, including preventative measures, reporting procedures, and safe money-handling practices. The student also completes an incident/injury report form, detailing the incident, injuries, and actions taken. The assignment demonstrates the importance of WHS practices in preventing accidents and ensuring a safe work environment.

ASSESSMENT 1
Course Name
SIT30216
Certificate III in Travel
SIT50116 Diploma of Travel and
Tourism Management
SIT30616
Certificate III in Hospitality
SIT50416
Diploma of Hospitality Management
Subject/module WHS 1
Assessment
method
Case Study/Practical (Parts A and B)
Weighting 50%
Unit of Competency SITXWHS001
Participate in Safe Work Practices

Instructions
1. Assessments should be completed as per your trainer’s instructions.
2. Assessments must be submitted by the due date to avoid a
late submission penalty.
3. Plagiarism is copying someone else’s work and submitting it as your
own. You must write your answers in your own words and include a
reference list. A mark of zero will be given for any assessment or part
of an assessment that has been plagiarised.
4. You may discuss your assessments with other students, but
submitting identical answers to other students will result in a failing
grade. Your answers must be yours alone.
5. Assessments must be submitted through the submissions folder in
myAPC.hub in MS Word format where possible, or in PDF as per your
trainer’s instructions. Cover sheets are to be submitted as separate
files. (Note if you do not have Microsoft Word software on your
computer you can work in Google docs and download your completed
task in the MS Word format prior to submission upload).
6. You must attempt all questions.
7. You must pass all assessments in order to pass the subject.
8. All assessments are to be completed in accordance with WHS
regulatory requirements.

Assessment 1
Part A – Case Study/Practical
You have recently taken ownership of a small boutique hotel. You decide to do a
hazard identification walk. This is a report that you produce:
“Upon entering reception I noticed small pools of water left by guests shaking
their umbrellas and taking off their coats. There are a lot of brochure boxes left
behind the reception desk. Some are over 15 kilograms in weight. The
receptionist’s work stations look very aged, with cardboard being used
underneath one of the chairs so it remains balanced. The desks are small with
the computers taking up a majority of the space.
The computer’s glare is obvious from a distance. Behind the desks, cables to
the computers are laid out on the floor. The socket that is used for the
printer/fax machine and the EFTPOS machine appears to have become loose.
Cash is counted in front of customers and placed in a drawer which is obvious
to customers when the curtain to the back office is drawn.”
A hazard identification template has been provided below.
From the above report, complete the template.
Hazard Possible Harmful
Effects
Risk Factor
– High,
Medium,
Low
Possible
Employer Action
to Prevent
Accident
Slippery Floor People slipping over Medium Provide floor mats
Put up warning sign
Open cash Theft of cash High Must shift the cash counter
to some safe place.
Unbalanced chairs Injury to front office
operators.
Medium. Replace with new chairs.
Small computer desk. Computer may damage if
they drop.
High. Either shift the computers or
replace the old desk with
new.
Open cables. People may get injured by
caught in cable.
Medium Make arrangement of cable.

Loose sockets. Machine may damage or
electric shocks may appear.
High. Repair the sockets or replace
with new.
Low space in floor. Employees may get harm. Medium. Shift it to some other place.
Now answer the following question:
1. Do you feel there are inadequacies in hazard identification with the
above process? Explain your answer.
There is no inadequacy regarding finding of hazards with the above process
because the above process involves adequate steps regarding hazard
identification. Since, the hazard is being identified first followed by its effect
over people. Likewise, intensity is measured along with its reduction efforts.
Thus, the above process not only lead to identification but it will prevent the
occurrence of hazards too.

Assessment 1
Part B – Case Study/Practical
In Part A of this assessment, you were provided with a list of hazards in a
boutique hotel that you recently purchased. One risk you found difficult to
eradicate was staff counting money in front of customers. Consider the following
case study and answer the related questions:
Peter sits at reception of the hotel that fronts a busy high street. For the
last few days he has noticed a male observing the hotel from a bench
across the road. Today he notices the man take a note of the time that
Peter’s colleague, Anna Jones, takes the day’s takings to the bank.
Disturbingly, the man follows Anna from a distance. The next day as
Anna steps out the door, the man rushes her, knocking her to the
ground and steals the day’s takings. Peter is first to the scene. Anna is
in shock and has injured her right arm during the fall. A local doctor
attends the scene. The doctor bandages Anna’s sprained wrist and
recommends a week’s rest. Counselling is also offered. Anna is able to
return to work the following week.
The facts:
• Elegant Stays Hotel is located at 123 High Street
• Telephone number 9999 1234
• The doctor’s name is Dr Allan Stevens
• Anna’s date of birth is 25 September
• Anna’s address is 24 Beach Street
• A WorkCover medical is not required nor is workers compensation, as
Anna has not sustained long term injuries
• Principal Contractor (Manager) – your name
• Peter Anderson’s position is receptionist.
Now answer the following questions:
1. Do you feel that Peter could have done something to prevent this
robbery from happening?
No peter has not taken any step related with robbery in-spite of knowing the fact that someone is
noticing it from last many days.
2. After the robbery, what should have been the first thing Peter did?
Peter has to make report in the police station. Peter also need to shift the cash counter.

3. What details of the robbery should Peter report to the authorities?
Peter reported that from last few days a man always sets in front of the reception and counts every movement
of reception activities, Peter also report that on one day it notices the time of submission of cash and thus
robbery happen.
4. What would be a safe procedure for counting and transporting the money?
The safe process of counting the money is to shift the cash counter at such place which is not visible to the
visitors.
Likewise, the best process for transferring money is to allot security guard with the cashier.
5. Fill in the attached incident / injury report form. (See over)
Details of incident
(e.g. to a worker or
visitor) and treatment
Date of incident:
Time of incident: am pm
Nature of incident: Near miss / First aid / Medical treatment / Doctor
Name of injured person: Anna Jones
Address: 24 Beach Street
Occupation: Cashier
Date of birth: 25 September
Telephone: [phone]
Employer: Peter Anderson
Activity in which the
person was engaged in at
the time of injury:
Transferring the cash to the bank.
Exact site location where
injury occurred:
At the door of the hotel.
Nature of injury – e.g.
fracture, burn, sprain,
foreign body in eye:
Sprained wrist
Treatment given on site:
Bandages and councelling
Name of person giving treatment:
Dr Allan Stevens
Referral for further
treatment?
No
Name of doctor or hospital:
Dr Allan Stevens
WorkCover medical
certificate received?
No
Attach
copies

Injury management
required?
No
Notify return to work
coordinator:
After a rest of one
week
Name of
return to work
coordinator:
Witness to incident
(each witness may
need to provide an
account of what
happened)
Witness name: Peter Anderson Witness contact:
Witness name: Witness contact:

Details of incident (e.g. property, plant or environmental damage)
Date of incident: Time of incident: am pm
Location of incident: Front door of hotel
Details of damage to equipment or property:
Loss of cash
Name of person who Telephone
number: received the report:
Description of incident
Theft of Cash.
Immediate response actions (e.g. barricades, isolation of power) to stabilise the situation
Reporting to authorities, Calling the doctor for recovering physical damage .
Reported to
Reported to
principal contractor?
Yes No
Provide details (when, reported to and reported by):
Reported to
authorities
(WorkCover phone:
13 10 50)?
Yes
Provide details (when, reported to and reported by):
After the occurrence of theft. Reported by Peter Anderson.
Reported to
principal contractor?
Yes No
Provide details (when, reported to and reported by):
Reported to workers
compensation
insurer?
Yes No
Provide details (when, reported to and reported by):

Completed by:
Name: Position:
Signature: Date:
– END –