WHS Management System: Implementation, Outcomes and Risk Control

This report outlines the implementation of a Work Health and Safety (WHS) management system, focusing on engaging stakeholders, improving client satisfaction, increasing revenue, and reducing operational costs. It details communication plans involving stakeholder meetings, initiation plans, kick-off meetings, team updates, status reports, and sponsor meetings. The report emphasizes responsibilities under the WHS management system and legislation, including consulting with agents, conducting WHS committee meetings, assessing workplace hazards, and proactively reducing risks. Key outcomes of the change strategy include developing an ethics charter, revising policies, and providing training on WHS responsibilities. Risks associated with the project, such as failure to recruit qualified agents, non-compliance with anti-discrimination laws, and poor organizational culture, are identified along with corresponding control measures like updating office equipment, monitoring IT security, incentivizing performance management, and implementing WHS management systems and HR policies.

IMPLEMENTATION OF
WHS MANAGEMENT
SYSTEM

ACTION/
IMPLEMENTATION PLAN
 Engage with customers/build ethical profile:
 Raise organisational profile by 20%
 Improve client satisfaction performance by 25%.
 Increase revenues by 20% within the third quarter.
 Reduce direct and indirect costs of operations by 10%.
 Engage workers with strategic goals of business and support professional development
in line with strategic goals. (Targets to be set by individual managers.)
 Improve health of employees (range of specific areas).

COMMUNICATION PLAN
 Project stakeholder meeting: Collecting of information about the project work
 Project initiation plan: Distribution of information about project goals and objectives
 Project kick-off: Encourage of communication among the project stakeholders
 Team meetings: Update the project stakeholders related to project progress status
 Status reports: Review of detailed project plan
 Sponsor meetings: Taking approval to make changes into the project plan

RESPONSIBILITIES UNDER THE WHS
MANAGEMENT SYSTEM AND WHS
LEGISLATION
 Consult with agents on WHS issues to continually identify any potential
risks
 Regularly conduct WHS committee meetings to address risk across the
organization
 Regularly assess potential workplace hazards
 Act proactively to reduce risk
 Update the risk register

OUTCOMES OF CHANGE
STRATEGY
 Development of an ethics charter for the business based on WHS
responsibilities and Real Estate Institute of Victoria (REIV) Code of Conduct
 Revisions made to existing policies and procedures to incorporate use of
charter by agents
 Training for managers and agents on use of charter, WHS responsibilities
and legal/ethical responsibilities

RISKS IN THE WHS
INCIDENT PROJECT
 Failure to recruit qualified real estate agents due to increased competition.
 Non-compliance on anti-discrimination.
 Perception of discriminatory practice reducing client and tenant base.
 Poor organisational culture; low level of staff engagement and morale.
 Failure to meet occupational health and safety requirements.
 Loss of knowledge and capability through departing staff.

CONTROL MEASURES
 All office equipment reviewed and updated as required.
 Monitor of IT security and maintenance.
 Managers are encouraged and incentivised to follow of performance management policy.
 The employee performance plans align with the business plan and there is six monthly review
process into place.
 Project to raise awareness of anti-discrimination, WHS and other legislation/codes of conduct
among agents, clients, tenants
 WHS management system in place.
 Appropriate HR policies and procedures in place.

THANK YOU…