BSBWHS605 - Pitstop: Developing and Implementing WHS Policies Report

This report addresses the development and implementation of a WHS management system for Pitstop Pty Ltd, a company operating service stations. The report begins by analyzing the current workplace scenario, identifying hazards such as fuel spills, fire risks, and employee health concerns. It then outlines organizational requirements for WHS management, emphasizing the need for safety tools, employee training, and addressing work-life balance issues. Responsibilities and accountabilities are assigned, with store managers taking the lead in maintaining WHS policies. The report details WHS risk management procedures, including compliance with Australian safety regulations and proper storage of petroleum. It also addresses documentation and recordkeeping, employee training, and the importance of consultation meetings with stakeholders. The report includes a written outline for a WHS management plan, detailing training, adherence to the Queensland WHS Act, and emergency management. Finally, the report provides an executive summary, introduces the topic, discusses the minimization of illness and injuries, risk assessment, leadership, and a culture of safety, followed by conclusions and recommendations to enhance workplace safety and improve the overall WHS management system.

Running head: WHS POLICIES
WHS POLICIES
Name of the student
Name of the university
Author note

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Table of Contents
Task 1:........................................................................................................................................2
Simulated workplace information:.........................................................................................2
Organisational requirements for WHS management:............................................................3
Responsibilities and accountabilities for WHS......................................................................3
WHS risk management and procedures.................................................................................3
Documentation and recordkeeping requirements for monitoring..........................................4
Employee capability and need for training............................................................................4
Summaries of the consultation meeting:....................................................................................4
Research on design of WHS management plan:........................................................................4
Written outline:..........................................................................................................................5
Role-play:...................................................................................................................................5
Task 2:........................................................................................................................................6
Role play meeting:.................................................................................................................6
Outline of the plan:.................................................................................................................6
Risk assessment and control procedure:................................................................................7
Action plan:............................................................................................................................8
Task 3:........................................................................................................................................9
Executive summary:...............................................................................................................9
Introduction:...........................................................................................................................9
Minimization of illness and injuries:......................................................................................9
Risk assessment:.....................................................................................................................9
Leadership in WHS management:.......................................................................................10
Culture of safety:..................................................................................................................10
Conclusions:.........................................................................................................................10
Recommendations:...............................................................................................................11

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References:...............................................................................................................................12
Task 1:
Simulated workplace information:
The business process of Pitstop is based on solving the issues of vehicles for the customers.
The activities of the company include providing the fuels to the customers along with selling
snacks at the service stations. The activities involve storage of the fuels in the tanks,
delivering LPG as well petrol to the client. Due to the storage of petrol and fuel, there are
risks for the workers. The risks can evolve due to explosion of the petrol tank, fire and other
health hazards due to exposure with the chemicals. The store managers have the
responsibility to supervise the activities of the staffs. Although, this company give
importance on the health and safety of the staffs as well as of the customers, however; the
recent data show many incidents that have induced the safety risks for the staffs. The major
incidents that occurred at the stores of the company include fuel spills and burns. Other
incidents such as breathing difficulties of the staffs due to fumes that are exposed from the
oven cleaner and fire in the rubbish bins have also helped in addressing the safety concerns
for the customers and the staffs of the company.
After conducting visits to the store regarding audit on the health and safety it has been found
that unwanted chemicals have been exposing from the stores and the staffs have been not
trained for preventing themselves from any risks or accidents at the spots (Cruz et al 2017).
Although, there have been presence of first aid kits at the stores; however; these have been
only stored as the stocks and only the store managers have the right to stock those. In the
stores, sufficient numbers of safety audits have not been conducted which increases the risks
regarding safety of the staffs and the customers. Further, after conducting the review, it has
been also identified that the store keepers failed to keep any records of the incidents which
could have been useful for conducting safety reviews. All these loopholes can lead to huge
risks for the staffs and the customers in the future, if proper WHS management is not
implemented (Monney et al 2015). Further, the health problems of the staffs are prevalent in

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the company due to low work life balance and the amount of stress that they need to deal
with.
Therefore; after reviewing the information of the workplace, the planning should be made on
enhancing the WHS policies so that the safety of the staffs can be increased.
Organisational requirements for WHS management:
For implementing a proper WHS management is Pitstop, the first requirement will be to
assess the health and safety issues that the staffs are facing. The recent incidents at the stores
show the lack of proper safety measures for the staffs. Therefore; the main requirement will
be to implement the safety tools and techniques at the stores. Secondly, it will be essential to
train the store managers and the staffs about the methods they should apply for ensuring their
safety as well as for the customers. The stresses and the health issues due to extra working
hours for the staffs are required to be assessed and form an important requirement to develop
the WHS management.
Responsibilities and accountabilities for WHS
The main responsibility of maintaining the WHS policies should be taken by the store
managers and this is because; they are the ones who supervise and monitor the activities of
the staffs (Rasoul et al 2017). They are also accountable for processing the reports on WHS
management and the incidents to the management of the company so that those can be used
for the purpose of risk audits and for identifying the loopholes in the health and safety
management.
WHS risk management and procedures
The risk management policies of WHS would be made by understanding the gaps in the risks
control of the company (Hu et al 2017). As assessed from the number of incidents and the
possible risks, the first step will be to identify the safety regulations of Australia. The risk
measurement would be conducted by comparing with the standards of workplace safety. For
the service stations, it would be important to assess the storage capacity to store the petrol.
This would ensure that the petrol does not overflow at any condition. Another example of risk
management in this case is about the proper containment of the petroleum oil which can help

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in enhancing the safety in the service stations. These risks can be only managed with the help
of proper risk audits and by training the store managers and the staffs who are working there.
Documentation and recordkeeping requirements for monitoring
The process of documentation and recordkeeping in the stores has been inefficient and this is
due to the fact that store managers have not taken any responsibility to do so. This is also
causing a barrier on conducting proper risk assessment.
Employee capability and need for training
As analyzed from the business scenario of the company, proper records are not kept on
incidents and therefore; with this risk management, the focus will be on train the managers
about the recording and documentation of the incidents. This will be followed by training of
the employees to increase their capabilities on the process of safety in the workplace.
Summaries of the consultation meeting:
After conducting the consultation meetings with the manager of the flagship store and the
worker representative of the ISS stores, it can be assessed that the current strategy of the
company of WHS is inadequate and not according to the standards. Both the stakeholders
with whom the meetings have been conducted are concerned about the growing safety issues
and they have also expressed the concern about lack of proper policies and documented plan
which can help the staffs to be aware about the safety measures (Kumie et al 2016).
Therefore; the main security concern is about the lack of policy and training for the
employees. These are the gaps which are required to be closed if the company wants to raise
the standards of safety for the staffs. The concern is also about the increase of absentees in
the company due to frequent injuries and burns. This is also harming the growth of the
business. These concerns are being addressed and will be eliminated with the help of proper
WHS management plan.
Research on design of WHS management plan:
For designing the WHS management plan, the Queensland WHS Act will be followed based
on the safety in the service stations. The training for the managers and the staffs forms the
key safety design of this act (WorkSafe Queensland, 2019). Proper consultation will be made
with the staffs regarding the risks and hazards controls and emergency management. This

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process will help in being aware about the standards that the staffs follow and then proper
stapes can be used to reduce the issues. Proper supervision on the working of the staffs will
be also made with the help of the new plan (Monney et al 2015).
Written outline:
In order to meet with the steps to solve the health and safety issues as addressed by Amanda,
the key will to develop the policy for the stakeholders of the company. The policy and its
guidelines are as following:
 The managers and the workers of all the stores will be trained regarding the effective
methods to increase the safety in these work places.
 The new policy will follow the Queensland WHS Act and therefore; the standards
will be developed as per the Act.
 Proper reporting of the safety risks will be required to be made by all the store
managers and the first aid tools should be available for all the workers.
 The knowledge about the emergency management is required to be shared by all the
internal stakeholders of the company.
For implementing this policy, the Board of Directors of the company has been communicated
and they have been provided with all the requirements of implementing the policy and
regulations. They have agreed to provide all the necessary resources that will be required and
have approved the policy.
As the requirements assessed from Pat Lee, the problems of the workers regarding safety
have been assessed and therefore; those problems have been reported to the Board of
Directors as well. After the meetings conducted with the Board of Directors, it can be assured
that the staffs will be given proper training and also they will be provided with the documents
which will clearly mention all the safety regulations. These workers will be also provided
with the necessary safety tools and emergency management plan so that they can protect
themselves effectively.
Role-play:
In the process of role play for the WHS management plan, the first role will be played by the
store manager in which he will be monitoring the activities of the staffs so that they follow

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the regulations as provided in the policy. The changes will be made with the help of changing
the procedures by which the staffs handle the delivery of the petrol along with the processes
by which the petrol is stored. For the guidelines, Queensland WHS Act will be followed as
this can enhance the safety standards significantly (Regen and Fettell 2017). The managers of
the store will provide both oral and written documents to the staffs and for this, first of all the
managers will be trained about the requirements. The feedbacks from the staffs will be stored
by the managers and will be stored for providing the information to the auditors.
Task 2:
Role play meeting:
 In case of the WHS planning, the Queensland WHS Act will be followed as this will
bring in the standard safety practices (Talbot 2016).
 In the process of management of risk, first of all the risk audit will be conducted
(Jespersen and Hasley 2017). This will be followed by the meetings with the workers
and the store managers about the issues in safety. Then the standard of safety will be
implemented to mitigate the risks.
 In case of performance management of the safety measurement, it will be compared
with the safety standards that are present in other countries such as US and UK and
then the gaps in the performances can be found.
Outline of the plan:
This plan has been developed by consulting with the two stakeholders of the company. After
consulting with these stakeholders, the concern regarding the improper policies and problems
of the workers regarding frequent injuries and health issues have been assessed. Therefore;
the guidelines that have been prepared for the CEO and managers of the company are as
following:
 The stores are required to be checked on schedules basis. The checking will include
assessing about the process by which petrol is stored inside the tanks and the
processes by which the petrol and fuels are provided to the customers.
 This will be the part of the audits that are required to be made on scheduled basis and
the store managers should keep the data of those audits for further assessment

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 The Board of Directors should always take the report from each of the store managers
regarding the incidents and the faults in the safety measurement. This will help in
maintaining proper communication with success.
 Scheduled meetings should be help between the Board of Directors and the store
managers regarding the WHS of the workers. They should also communicate with the
representatives of the workers to assess the problems of the workers.
 They should be ensured that the workers are maintaining the standards and for this,
some of the members of the Board should visit the stores for supervision (Zaira and
Hadikusomo 2017).
 Updates should be made in terms of improving the safety of the storage tanks and the
equipments that are used for servicing the customers
 Safety tools should be kept in the stores for emergency management and some of
these tools include fire extinguishers, enough water supply and others (Loeppke et al
2015). The tools should be of high standard and should be maintained for ensuring the
proper usage.
The policies for the workers are:
 They should follow the safety guidelines that will be provided to them.
 They should immediately report any safety concerns to the store managers
 They should be involved in the training process to learn about the methods by which
the precautions can be taken
 They should not indulge themselves in smoking in the working areas as this can lead
to severe accidents.
These policies should be followed throughout and the changes in the existing policies will be
made on an immediate basis to prevent further accidents.
Risk assessment and control procedure:
The processes of risk assessment and control procedure that will be used are:
 The present safety standards will be compared with that of the standards of the
policies according to the Queensland WHS Act
 The trends of the recent incidents will be assessed which help in identifying the
reasons for such incidents

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 Feedbacks will be taken from the workers which will include the information about
the processes that they use for conducting their activities (Funk et al 2016). This will
help in identifying if those activities are apt with the standards of practice that should
be followed in the service stations.
The processes of control that will be implemented are:
 CCTV camera will be used in the stored to monitor the activities of the workers
 This will help in monitoring if the activities of the workers are in accordance to the
ethics of the WHS or not
 The emergency management plan will be changed on scheduled basis by assessing the
type of risks that can impact the staffs and the management
 Customers who would come for the services will not be allowed to smoke or use their
phones for calling
 They will be also made aware about the precautions that they should take and these
will be documented as the warning signs
 The representative of the staffs and the store managers should regularly document the
performances of each of the staffs and this will indirectly help in assessing if those
staffs are following the proper guidelines of the business or not.
Action plan:
The launch of the WHS management plan will be made after assessing that all the policies
have been developed which would meet with the safety standards. Further, the store
managers will be made aware about the date from which the plan will be implemented and
required to be followed by all. The process of recordkeeping will be controlled by using the
database in which the store managers will be recording all the data.
The training will be conducted with the help of a professional who will be assessing the
current knowledge of the managers and the staffs and then he will provide the required
sessions which will be based on the knowledge about the process of precautions that they
should implement. The safety audits will be conducted after each two months.
Timeline:
Activities Time
Risk assessment 15.06.2019-25.06.2019

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Training of store manager and staffs 27.06.2019-12.07.2019
Feedbacks on the current system 14.07.20109-20.07.2019
Launch of the plan 25.07.2019
Task 3:
Executive summary:
In this report, assessment will be made about the current scenario of the safety policies that
have implemented for the company. The problems that the internal stakeholders are facing
regarding health and safety and their respective solutions will be provided.
Introduction:
After assessing the current scenario of the WHS in the company, it has been identified that
the momentum of the implementation is not as per the standards. The number of accidents
has not reduced significantly in the last 6 months. It has been also assessed that the number of
absentees has also not reduced significantly. Therefore; the focus will be now on ensuring
that the consistency in the implementation is followed. For this, the first step will be to
conduct meeting with the store managers and the staffs about the problems they are facing
while following the policies. Their problems will be recorded for further assessment. The
faults in the currents will be identified and for this, another safety audit will be conducted
(Sheehan et al 2016). This will help in identifying the gaps in the current strategy and further,
better policies will be implemented by consulting with the standards.
Minimization of illness and injuries:
For minimizing the illness and injuries of the staffs, the first step will be to take feedbacks
from them (Cancelliere et al 2016). This will include assessment about the reasons for which
such incidents are still prevalent in the stores. Assessment will be made on identifying if
these staffs are following the policies properly or not. The reports of the incidents will be
assessed to understand the recent trends of incidents.
Risk assessment:
For the purpose of risk assessment, importance will be given on conducting the audit into the
core of the problems. That is all the activities of the staffs will be assessed and each of the

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tools that are used for the activities will be examined as well. The footages from the CCTV
cameras will be checked to identify if the staffs or the managers have indulged themselves on
unethical activities or not.
Leadership in WHS management:
For solving the current problems in the WHS management, it will be important to hire
supervisors for each of the stores who will be assessing and examining the activities of the
staffs and will be also following if the safety standards are maintained or not. The supervisors
will be able to provide daily reports to the Board of Directors regarding the risks and the
incidents that are being occurring due to those risks. This will help significantly to control
those risks. The supervisors will be acting as the leaders who will be guiding the store
managers and the staffs about the processes that they should follow to maintain the safety
standards (Cao et al 2016). They will be also assessing the issues that the staffs are facing on
following the guidelines properly. This will help significantly in supporting the safety audits
in the future.
Culture of safety:
Safety culture in the organization will be extremely necessary as this will help in maintaining
a balance which can be helpful in terms of managing the health safety. The safety culture will
involve the continuous learning methods that will be induced among the staffs and the store
managers. That is they will be giving priority to their health safety. This will help in
processing proper information on safety and preventive outcomes for the workers. Staffs will
be engaged to share their ideas on the improvement of safety and this will further help in
understanding their concerns. They will also make the customers aware about the safety
measures or the precautions that they should take in terms of maintaining the safety in the
stores.
Conclusions:
This report will be helpful to the Board of Directors as through this, they will be able to
understand the next plan on improving the safety standards of the workplace. Each of the
factors that would be induced has been explained briefly for better understanding.

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Recommendations:
In terms of improvement of the plan on health and safety of the workers in the company, the
first task of the store managers should be to record all the incidents. Secondly, with the help
of the records, safety audits should be conducted. The next process should be meetings with
the store managers, volunteer of the workers and the staffs. These meetings will help in
analyzing the issues and the progress of the implementation of the plan can be assessed.
Lastly, it will be important to implement the standard of safety which will be required to bee
followed effectively.

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