BSBMGT605: WHS at Max Lionel Realty - Incident Report and Analysis

This report presents a comprehensive analysis of a workplace health and safety (WHS) incident at Max Lionel Realty. The report begins with a review of the company's simulated business documentation, highlighting its transition from a sole proprietorship to a limited company and its adherence to relevant legislation, including the Corporations Act 2001 and the Occupational Health and Safety Act 2004. The core of the report focuses on an incident report detailing an accident involving a client who was injured due to blocked emergency exits and unprofessional conduct by an agent. The report outlines the incident's details, witnesses, and proposed corrective actions, such as clearing emergency exits, improving incident reporting, maintaining WHS records, and conducting regular meetings. The report also includes a risk register identifying potential hazards and their impact, along with recommended preventative and contingency actions. Finally, the report incorporates a presentation and references to relevant sources.

Running head: WHS AT MAX LIONEL REALTY
WHS at Max Lionel Realty
Name of the Student:
Name of the University:
Author Note:

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WHS AT MAX LIONEL REALTY
Assessment Task 1:
1: Review of simulated business:
The business documentation of Max Lionel shows that the company was founded as a
sole proprietorship business. The present organizational chart mentions presence of directors,
chief executive officer and chief financial officer. This clearly shows that the company is now a
limited company while its documents include memorandum of association and articles of
associations as per the provisions of legislations like the Corporations Act 2001 under the
Australian Securities and Investment Commission1. The business operations of the company
involve managing properties of both residential and commercial type. The company was also
engaged in development of real estate projects and was a member of Real Estate Institute of
Victoria. It followed REIV codes of conduct while dealing with partners, tenants and customers
or clients2. Max Lionel complies with laws like Equal Opportunity Act 2010 and the
Occupational Health and Safety Act 20043 (Appendix 1). The company shows similar
documentation approach in its risk assessment which injury reports for employees and in the risk
assessment form (Appendix 2).
1 "Constitution and replaceable rules | ASIC - Australian Securities and Investments Commission". in , , 2018,
<http://asic.gov.au/for-business/registering-a-company/steps-to-register-a-company/constitution-and-replaceable-
rules/> [accessed 26 February 2018].
2 "About Us". in , , 2018, <https://reiv.com.au/?__cf_waf_tk__=006396002AbGChiiNoHfXzEOSTfJjDiQfeMQ>
[accessed 26 February 2018].
3 "Occupational Health and Safety Act 2004". in , , 2018,
<http://www.legislation.vic.gov.au/domino/web_notes/ldms/pubstatbook.nsf/
f932b66241ecf1b7ca256e92000e23be/750e0d9e0b2b387fca256f71001fa7be/%24file/04-107a.pdf> [accessed 26
February 2018].

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WHS AT MAX LIONEL REALTY
2: Incident report
1. DETAILS OF PERSON MAKING REPORT
Name: Kim Sweeney
Position: Manager Job Title: Operations general manager
2. DETAILS OF INCIDENT
Date: To be mentioned Time: To be mentioned
Location: Commercial Office, Max Lionel Realty
Describe what happened and how:
A client wanted to leave through the emergency exit and fell down fracturing her
wrists. Stacked paper blocked the exit way which prevented easy escape and her
from access to medical aid. An agent helped her but ended up insulting her for her
fashion sense. The customer was taken to hospital but is threatening to sue the
company holding it responsible for her injury and humiliation. An agent smelt a
strange smell but made a verbal reporting of the matter instead making a written
complaint. The HR manager had come to know about the incident and has been
communicated by the lawyer of the customer and the Human Rights Ombudsman
Office, Australia, all of which made the matter very grave. The manager did not
fulfil his responsibilities like maintaining work, health and safety (WHS) records

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and holding meetings with agents and WHS Committee.
SUGGEST CORRECTIVE ACTIONS
1. Clearing of emergency exits.
2. Written complaint registering facilities from agents and clients.
3. Proper maintaining of WHS records.
4. Holding meetings with agents and WHS committee on regular basis.
3. DETAILS OF WITNESSES
Name: To be filled up Job title: To be filled up
Name: To be filled up Job title: To be filled up
Name: To be filled up Job title: To be filled up
Sign: __________________________________ Date: _________________________
Risk Register:

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Details
Name: To be filled
Position: To be filled
Risk details
Risk ID: To be filled
Raised by: To be filled
Date raised: To be filled
Description of risk:
Briefly describe the identified risk and its possible impact.

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Likelihood of risk:
Describe and rank the likelihood of the
risk occurring (i.e. low, medium or
high).
1. Falling of the client: Physical risk
(Medium)
Impact of risk:
Describe and rank the impact if the risk
occurs (i.e. low, medium or high).
1. Max Lionel would lose clients:
Financial risks (High)
Risk mitigation
Preventative actions recommended:
Briefly describe any action that should be taken to prevent the risk from occurring.
1. Lighting of stairways and office floor.
2. Keeping stairways free of paper or any such article.
Contingency actions recommended:
Briefly describe any action that should be taken, should the risk occur, to minimise
its impact.
Keep first aid facilities and calling for help system throughout the office premises.
Approval details

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Supporting documentation:
Details of any supporting documentation used to substantiate this risk.
WHS Risk registers.
Complaint registers.
Signature: ________________________________________
Date: _____/_____/______
Organization risks register:
Risk
Likelihood
(H/M/L)
Impact
(H/M/L)
Risk response
(contingency
strategies)
Responsible
Physical risks:
Falling, injuring
etc.
M H
Illuminating
of flights of
stairs.
Commercial
manager
Financial risks H H
Adoption of
Total quality
management,
WHS etc
CFO, HR
manager and
apex
management

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3: Presentation:
PPT slides attached.

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"All Acts and Regulations". in , , 2018, <https://www.worksafe.vic.gov.au/laws/all-acts-and-
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"Constitution and replaceable rules | ASIC - Australian Securities and Investments Commission".
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"Consumer protection agencies". in , , 2018, <https://www.accc.gov.au/contact-us/other-helpful-
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"Home - Australian Securities Exchange - ASX". in , , 2018,
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"Occupational Health and Safety Act 2004". in , , 2018,
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f932b66241ecf1b7ca256e92000e23be/750e0d9e0b2b387fca256f71001fa7be/%24file/04-
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