Winchester Homes: Enhancing Staff Performance Through Management

This report examines the importance of effective people management in enhancing organizational performance and staff wellbeing at Winchester Homes. It evaluates factors affecting staff performance, such as inadequate training, poor communication, and lack of job satisfaction. The report identifies appropriate development methods, including induction training, paid training sessions, and bonus schemes, to improve staff skills and motivation. Specific actions are recommended to enhance staff morale, foster a learning environment, and improve communication between management and employees, ultimately aiming to improve the quality of care for residents and enhance the reputation of Winchester Homes. Desklib provides a platform for students to access similar solved assignments and past papers.

Winchester Homes
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Table of Contents
Introduction................................................................................................................................2
1. Introduce and discuss the importance of effective people management in improving
organisational performance and staff wellbeing at Winchester Homes.....................................3
2. Examine and evaluate the factors affecting staff performance and wellbeing at
Winchester Homes.....................................................................................................................5
3. Identify and explain the appropriate development methods and techniques that
Winchester Homes should be using to train and develop all its staff........................................6
4. Recommend specific actions to improve staff performance and wellbeing at Winchester
Homes........................................................................................................................................8
Conclusion................................................................................................................................10
Reference List..........................................................................................................................11
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Introduction
The idea of people management is being considered as a subset of the concept of Human
Resource Management. It mainly deals with the financial, strategic and policy issues but at
the same time is concerned with the management of the workforce as well. This particular
term is used in an extensive manner during the time of organisational change. It is considered
of primary importance to many organisations because the main intention to understand the
importance of the employees and retain their loyalty for the organisation so that they can gain
certain amount of benefits for the company. This report intends to cover the scenario of
Winchester Homes and understand the importance of wellbeing of the staff in enhancing the
performance of an organisation. The report would also evaluate and recommend appropriate
techniques for identifying the employees’ skill set and to enhance their potential as well. It is
also important to address the developmental methods used by the organisation for the
betterment of the staff.
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1. Introduce and discuss the importance of effective people management in
improving organisational performance and staff wellbeing at Winchester Homes
It has been cited by many that effective people management is highly essential and requires
substantial amount of knowledge and cohesiveness among people to understand its
implication on enhancing the performance of an organisation (Hoffmanand Tadelis, 2018).
From the case study provided, it was evident that Winchester Homes lacked a certain amount
of depth and consideration in their daily works. The management also fails to understand the
needs and requirements of their employees resulting in most of them leaving the job or
having to do extra hours at retail stores nearby their house. The idea of successful change
processes entirely depends on the proper management of the people around the senior
officials (Kuiperset al., 2014). It is also considered as one of the most important soft
leadership skills. It has a tendency to directly influence productivity and make sure that the
staffs are motivated throughout their tenure for the organisation (Feldman, 2018).
There are various discrepancies that exist in Winchester Homes. There is a lack of
communication among the officials working at the various hierarchal levels, the carers do not
have adequate amount of training to complete the job or are being provided with travel
allowances. From the case study it can be evidently stated even the senior managers are not
properly trained and that they do not even encourage the idea of training because of that.
Most of the training provided is unpaid, thus, prompting the carers to go for some extra hours
at retail store or any other convenient store. The new director appointed intends to improve
the functioning of their home so that proper care of the residents can be taken. The ex-
residents often complained about the discrepancies that the staff caused them and their ability
in ensuring that the manager does not addresses such ideas.
If the employees are being managed properly and are provided with the kind of facilities they
deserve, it is important that the people are treated properly from the management of the
organisation. There are multiple flaws in the operations of the company indicating that they
do not have the ability to take care of their employees or fulfil their basic needs. According to
Maslow’s Hierarchy of needs theory, every human being or employee has five basic needs
that is to be fulfilled by an organisation (Stoyanov, 2017). If Winchester Homes can fulfil the
following five aspects for these employees, then they would be able to generate the loyalty of
the customers for a longer duration.
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Figure 1: Maslow’s Hierarchy of Needs
(Source: Tanner, 2015)
Self-Fulfilment- It is important that Winchester Homes provide the employees with adequate
amount of training for their better performance and help realize their full potential.
Self-Esteem- The employees need to constantly motivated for the work they have been doing
by improving their appraisal system and providing them with bonuses during the holiday
season.
Social Needs- The employees must be provided with a sense of belonging at the workplace
and ensure that all of them have a certain amount of mutual respect among one another.
Security Needs- The organisation must be able to provide the employees with adequate
amount of employment security and provide them with travel allowances as well.
Basic/Physical Needs- Here the basic needs for an employee comprise of regular salaries and
increment facilities from time to time.
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2. Examine and evaluate the factors affecting staff performance and wellbeing at
Winchester Homes
From the case study provided, it has been estimated that there are various factors that impact
the performance and wellbeing of the employees working at that house. It is of primary
importance that the staff of a care house is being provided with substantial amount of
facilities to ensure that they can return the favour by working profoundly and by fulfilling the
needs of the residents (Fortenberry Jrand McGoldrick, 2016). The case study provides an
insight of the management problems that are prevailing in the organisation beginning with the
proper quality of knowledge and training from the side of the managers. In order to ensure
the effective management of a workplace it is necessary that the workers are being provided
with adequate amount of training and they are being guided properly by their managers
(Mirandaet al., 2015). From what has been witnessed it is evident that the senior managers
themselves do not possess adequate amount of training and are incapable of establishing a
proper communication structure with the existing employees and the residents.
The residents have a common complain of inefficient performance from the side of the
management and their lack of support for the employees as well. The organisation has been
failing in providing their staff with adequate amount of job satisfaction. Even the employees
are paid low against the hard work they put through for the work. The lack of proper training
continues to ground them for inefficiency and the increments provided do not live up to the
expectations of them. This result in de-motivating them and making sure that they have to
quit their job to earn more money. Meanwhile, the people working for the night shifts are not
even provided with enough night allowances. Their allowances are just limited to one free
meal. At the same time, the managers have not been successful in establishing a proper
communication structure with the officials so that they can forward the needs of the
employees and make sure they are being provided with flexible work hours, implying that
their functioning cannot be considered suitable for wellbeing of the employees.
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3. Identify and explain the appropriate development methods and techniques that
Winchester Homes should be using to train and develop all its staff
From the case study provided, it is evident that the organisation is acquainted with various
kinds of problems related to their employee development and for not providing them with
enough facilities that would enhance their proficiency for the job and retain their loyalty for
the organisation. Firstly, it is important that the organisation realises its needs and
expectations from the employees (Guest, 2017). Also, it is necessary that their employees are
in possession of the knowledge, skills and expertise required for providing their best for the
job. An organisation must be committed towards functioning of them as a learning
organisation and providing them with the opportunity of training and re-training to acquaint
themselves with the needs of the residents and function accordingly (Schaufeliand Taris,
2014). The organisation must be able to achieve compliance in terms of staff training and
development. It is also necessary that the guidance provided to the employees are sufficient
for meeting the requirements of the residents and for providing them with the services they
are paying for (Haslamet al., 2014).
The training will not just be associated with the care of the residents but would also account
for ensuring the health and safety of every individual residing. There are certain statutory
requirements that needs to be addressed by the organisation first, to ensure that they
understand the objective of their staff training and development (Dewar, 2007). They should
comprise of the following:
 Promoting and protecting safe working practices to ensure the health, safety and
welfare of the residents and themselves
 Provide substantial amount of knowledge regarding manual handling, first aid, food
hygiene and infection control
 Allow the staff to achieve qualification in health and social care
 Ensure that they have the ability to conduct proper risk assessment and formulate
proper risk management framework
Thus, it can be said that Winchester Homes should be taking the following measures for the
appropriate development of their employees and assuring of their wellbeing at the same time
as well:
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 Provide the staff with reliable amount of induction training and allow them to pursue
courses that are related to their work
 Provide them with paid training sessions and travel allowances to keep their interest
for the work
 Introduce bonus scheme and reward an employee every month for their performance
instead of once in a year
 The training sessions should not collide with their duty hours and the ones who have
their homes too far from the institution must be provided with transportation facilities
 Their training sessions must cover the aspects of health and safety, first aid, dementia,
manual handling, fire training and evacuation, food hygiene and many more
Meanwhile, an organisation can also ensure the application of motivation theories to
understand the needs of the staff and encourage them to be a part of the personal development
plan initiated by them (Pecoraet al., 2017).It will allow them to understand their proficiency
and enhance their skills throughout their tenure at Winchester Homes.
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4. Recommend specific actions to improve staff performance and wellbeing at
Winchester Homes
In the past few decades, it has been identified that the performance of the care homes has
taken a drastic turn. The management of majority of the care homes are mostly inclined
towards generating the idea of safety and security and to enhance the performance of their
employees (Squireset al., 2015). It has also become essential that the people are provided
with substantial amount of training and development to discover their skills that would be
fruitful for the residents and for the reputation of the organisation (Mosset al., 2016). The
training and other interventions provided by Winchester Homes must cover the essence of
being patient with different kinds of residents. Here, both the staff and the manager has to
play a significant role for better people management.
The foremost aspect that is necessary here is increasing the staff morale and boosting their
motivation to ensure that they are able to perform effectively (Stoddartand Evans, 2017). The
following suggestions can be initiated to improve their performance:
 Encourage the idea of a learning environment for both the staff and the residents
 Encourage the level of communication between the senior management and the
manager of the organisation to forward the needs of the employees
 Provide realistic rewards and set an example for reflecting on the performance of the
employees to understand the importance of a carer’s role
 Initiate education sessions and collaborative learning groups to address any
inconvenience or unfortunate events and future possibilities of not letting them
happen
To ensure that the employees are able to perform according to the needs and requirements of
the organisation, it is essential that the managers show subsequent amount of interest on the
happenings around the lives of employees and address their expectations from the
organisation (van den Heuvel, Demerouti and Peeters, 2015). The following measures can be
taken to improve their wellbeing at Winchester Homes:
 Provide the employees with flexible working arrangements and if possible provide the
employees with the option of working from home
 Provide them access to healthy food and the meals should not be limited for the
individuals working for night shifts but for the day shift workers as well
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 Provide them with incentive based trips for their own relaxation and make them feel
like their work is being appreciated by the officials

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Conclusion
The report provided above discussed the certain aspects associated with people management
and the framework that can be used for wellbeing. The discussion also presented with the
idea of generating substantial amount of knowledge and training for the effective functioning
of the staff that would be considered useful for generating their loyalty. The discussion was a
case study based report focusing on the management issues incurred at Winchester Homes
and also relying on certain aspects of training and development programs that are essential
for the management to understand. The discussion generated the application of a motivation
theory that allow in the understanding of the various needs and requirements of the
employees and suggested some viable ideas that could be used to ensure their wellbeing and
advanced performance.
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Reference List
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quality of life in care homes, a review of the literature, pp.148-156.
Feldman, M.C., 2018. Practical Leadership Skills for Safety Professionals and Project
Engineers. Quality Progress, 51(6), pp.61-61.
Fortenberry Jr, J.L. and McGoldrick, P.J., 2016. Internal marketing: A pathway for
healthcare facilities to improve the patient experience. International Journal of Healthcare
Management, 9(1), pp.28-33.
Guest, D.E., 2017. Human resource management and employee well‐being: Towards a new
analytic framework. Human Resource Management Journal, 27(1), pp.22-38.
Haslam, C., Alexander Haslam, S., Knight, C., Gleibs, I., Ysseldyk, R. and McCloskey, L.G.,
2014. We can work it out: Group decision‐making builds social identity and enhances the
cognitive performance of care residents. British Journal of Psychology, 105(1), pp.17-34.
Hoffman, M. and Tadelis, S., 2018. People Management Skills, Employee Attrition, and
Manager Rewards: An Empirical Analysis (No. w24360). National Bureau of Economic
Research.
Kuipers, B.S., Higgs, M., Kickert, W., Tummers, L., Grandia, J. and Van der Voet, J., 2014.
The management of change in public organizations: A literature review. Public
administration, 92(1), pp.1-20.
Miranda, H., Gore, R.J., Boyer, J., Nobrega, S. and Punnett, L., 2015. Health behaviors and
overweight in nursing home employees: contribution of workplace stressors and implications
for worksite health promotion. The Scientific World Journal, 2015.
Moss, M., Good, V.S., Gozal, D., Kleinpell, R. and Sessler, C.N., 2016. An official critical
care societies collaborative statement: burnout syndrome in critical care health care
professionals: a call for action. American Journal of Critical Care, 25(4), pp.368-376.
Pecora, P., Whittaker, J., Barth, R., Maluccio, A.N., DePanfilis, D. and Plotnick, R.D., 2017.
The child welfare challenge: Policy, practice, and research. Routledge.
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