ISY2005 Enterprise System: Analysis of Wipro Technologies' Adoption

This report provides an in-depth analysis of Wipro Technologies' adoption of an enterprise system, specifically focusing on their implementation of the self-service system known as Channel [W]. The report begins with an introduction to the challenges Wipro faced, including issues with employee bonding, HR strategy alignment, and high administrative costs. It then describes the nature of the enterprise system, emphasizing its role in connecting HR strategies with organizational policies and enhancing employee collaboration. The selection and implementation process is examined, highlighting the research Wipro conducted to understand employee needs and the use of various technologies. The report also discusses the difficulties Wipro encountered, such as employee resistance to change, and the steps taken to facilitate implementation, including employee involvement and system customization. Finally, it assesses the success of the enterprise system, detailing the benefits Wipro achieved, such as improved efficiency, collaboration, and reduced overhead costs, ultimately leading to enhanced organizational performance and brand value. This report provides a comprehensive overview of Wipro's strategic approach to enterprise system implementation and its impact on the organization.

Wipro Technologies
Enterprise System

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Table of Contents
Introduction.............................................................................................................................................................................. 3
Problem and opportunity faced by Wipro.................................................................................................................... 3
Nature of enterprise system............................................................................................................................................... 4
Selection and implementation process...................................................................................................................... 5
Difficulties faced by the organization in terms of adaptation of system...........................................................6
Steps taken by organization to facilitate implementation of ERP...................................................................7
Success of ERP.......................................................................................................................................................................... 8
Conclusion............................................................................................................................................................................... 11
References............................................................................................................................................................................... 12

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Introduction
Enterprise Resource Planning system is an effective set of tools which are necessary for
organizations for enhancing performance. ERP software are effective in almost every field
and with regards to this, organizations could easily perform their operations in an effective
manner. This helps the organization to boost up their productivity along with gaining
competitive advantage. In this report, Wipro Technologies have decided to adopt the Self-
Service system with the objective of improving services for employee and managers in
order to expand the services along with aligning HR activities with the business strategies.
The rationale behind the adaptation of the self-service system is to retain key talent in the
organization for supporting business direction. In relation with this system, Wipro has
formed a strategy labelled as Channel [W]. This system has been adopted by the
organization after analysing the requirements, demands and wants of their employees. The
research conducted by the organization for analysing their employees’ requirements led
them towards two patternsi. One pattern is accompanied with pulled and sorted
information known as infotainment and the other one is for pushed and thrust the
information in relation with the employees by the organization and it is known as
intellectual. Motive of adopting the Channel [W] was to develop effective bond between the
employees through which they could be felt comfortable as well as encouraged to build
relationships with each other to encourage collaboration for enhancing organizational
productivityii.
Problem and opportunity faced by Wipro
Wipro Technologies was facing various issues in different departments through which
organizational performance was getting affected. Organization was lacking with the
bonding amongst their members due to which organization was not able to accomplish its
desired goals and objectives. Implementation of self-service system is directly influenced
with the HR objectives because it is necessary for the HR department to analyse their
employees’ requirements so that appropriate facilities could be provided to them. But HR
department of Wipro Technologies were not able to execute its functionalities through

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which they were unable to retain its talented employeesiii. Following issues and challenges
were faced by the organization through which they felt the requirement of ERP system:
 Providing appropriate training and development sessions to its employees for
matching the business requirements.
 Retention of key employees was another big challenge for the organization.
 Developing relationships with the HR's policies and the whole organizational
strategies.
 High Administrative costs.
 Lack of services for managers and employeesiv.
Opportunities for the organization in relation with adopting self-service system:
 Enhancing employees' capabilities for turning them into a valuable resource for the
organization.
 Enhancing information access.
 Enabling strategies of the organization with HR.
 Reducing administrative costs for maintaining the cost of production.
 Developing collaboration amongst the HR and IT.
 Adopting appropriate intranet for the organization to encourage communication
amongst the employees and management.
 Boosting organizational productivity along with the objective of enhancing its brand
valuev.
Wipro’s self-service system Channel [W] is a web-based platform which is also a part of
HTML, JavaScript, Oracle 8i, JSPs, etc. which are essential and effective for HR team of the
organization in terms of attracting new employees, encouraging inward and outward
branding along with enhancing the overall performance of the organization. Employees of
the organization were facing various issues and challenges due to which company’s
intranet could easily be affectedvi.

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Nature of enterprise system
Enterprise System adopted by Wipro Technologies is directly linked with their HR
strategies and the primary purpose of adopting this system is to enable the link between
HR strategies and organizational policies. HR department of the organization required an
effective strategy through which the company's intranet could be strengthened. The two
main drivers of this system are bonding and employees focus. With regards to these two
objectives, the organization has decided to adopt a self-service system in order to
encourage the collaboration at workplace along with setting up an effective communication
network amongst the employees through which desired goals such as sustainable growth
and overall development could be adoptedvii.
Wipro’s Self-Service system i.e. Channel [W] is effective because organization executed
research in order to determine their objectives of fulfilment of employees’ demands and
wants. Along with this, this system is also being adopted on the basis of service factors such
as adequate budgeting and funding, collaboration amongst HR and IT, high-level executive
commitment, the strategic plan which prioritises applications, business case, corporate
standards for technology solutions, reengineering, consistent interface media, etc. With the
help of these factors, efficiency and success of the adopted system could be analysed. Along
with this, the organization is seeking for expanding their services along with aligning HR
activities with the organizational strategies. Thus, it could be said that the nature of self-
service system adopted by Wipro positive as it is helpful in developing alignment between
the organizational policies and HR policies for enhancing the effectiveness of employees as
well as for the whole organizationviii.
Selection and implementation process
With the regards to the ERP software, Wipro is one of the behemoth players of the
Information Technology industry. Its headquarters is situated in Bengaluru, India and
founded in 1945. Since then, the organization has expanded its operations in various other
parts of the globe and in relation to the expansion of business; the organization has also
demerged with several non-IT businesses with separate companies. The major objective of
the organization for enhancing their performance was to build or adopt an effective

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platform where employees could feel motivated as well as satisfied through which the
organizational performance could be enhanced. In relation with this, the organization
adopted Channel [W] in consideration to the development of alignment between HR
policies and organizational strategies and to attain key objectives set up by the Human
Resource Management. In order to implement this system in an effective manner, the
organization also executed research on the basis of identifying the needs and requirements
of their employees and that research led the organization towards patterns accompanied
with different types of informationix. For the objective of successful implementation of the
self-service system, the organization used their internal systems for evaluating the demand
of their employees through which relevant strategies could be implemented. Apart from
this, the organization also used Web-based platforms, JavaScript, Netscape Servers 4.0 and
4.1 for implementing their Channel [W] system.
With the help of Channel [W], the organization has been able to accomplish its desired
goals and objectives along with uplifting organizational efficiency along with promoting the
culture of collaboration at workplacex. Apart from this, enterprise resource planning
software has also helped the organization to minimise their unnecessary overheads,
retention of key employees, providing the appropriate training and development sessions
which has ultimately resulted in boosting organizational performance. Primary benefits
attained by Wipro with regards to the implementation of the self-service system are:
 Enhancing efficiency
 Collaboration
 Reduced overhead costs
 Determining forecasts
 Enhances the security for the data and information stored in the organizational
system
 It helps in complying with the regulationsxi.

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Difficulties faced by the organization in terms of adaptation of the system
In terms of adaptation of the ERP system, a number of obstacles and challenges needs to be
confronted from different aspects for the objective of enhancing organizational
performance. Wipro Technologies facing certain challenges in terms of managing their
human resources and retaining key talent with the organization. Employees and managers
were not getting any appropriate services due to which labour turnover of the organization
was increasing rapidly. This made the organization realise the requirement of ERP system
through which they could be able to fulfil their desired goals and objectives along with the
objective of attaining competitive advantagexii.
Following challenges and issues were faced by Wipro while adopting Channel [W]:
 Analysing employees' requirements because the major concern for adopting self-
service system was to enable to the HR strategies with the organizational strategies.
Apart from this, the organization was lacking with the appropriate strategy for
retaining its key employees due to which organizational performance was getting
affected.
 The organization also faced resistance from employees with regards to the
adaptation of ERP system because they were not aware of the new technology.
 Lack of bonding became the major issue for the organization due to which
organization was not able to perform their tasks in the desired manner and this
made the organization to adopt a self-service system in order to enhance
organizational performancexiii.
Steps were taken by the organization to facilitate implementation of ERP
In order to facilitate the implementation of the system adopted by an organization to fulfil
the objectives set up by the HR managers, they engaged the employees in the decision-
making process. Apart from this, organizational objectives in relation to the new system are
improving services for the employees and managers. The organization also executed
research for analysing their employees' requirements, demands and wants so that relevant
model could be adopted as well as implemented for gaining positive outcomes. The
research conducted helped the organization to determine two patterns which are essential

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in terms of the internal flow of information for the organization. One pattern was pulled
and sorted information which is also known as infotainment and the other pattern is
pushed and the thrust the information on the employees by the organization itself and it is
known as intellectualxiv.
The primary objective behind adaptation and implementation of a self-service system for
the organization are developing bonding between the employees so that the tasks could be
accomplished in a more effective manner. This is also helpful in terms of building brand
image along with generating more opportunities for the purpose of enhancing the
organization. Following steps were taken by Wipro for successful implementation of ERP
system:
 Identify issues: Wipro analysed the issues through which organizational
performance was getting affected. In relevance with the functionalities of Wipro,
the major issues faced by the organization are the alignment of HR strategies with
the organizational overall strategies. Apart from this, retention of the employees
was another big concern for the organization.
 Scope: After implementation of ERP system, organization forecasted the results in
order to adopt an appropriate system. This helps the organization to adopt
Channel [W] along with the self-service system to provide relevant services to
their employees and managers.
 Customisation: Organization has also adopted customised ERP for the objective of
successful implementation of the system along with resolving all the challenges
and issues faced by the organizationxv.
 Change management: Before implementation of the ERP system, it is required for
the organization to obtain consent from the employees so that resistance towards
adaptation of new system could be avoidedxvi.
With the help of implementation of ERP system, the organization becomes able to eliminate
steps, approvals, forms and other relevant issues for the objective of enhancing employees'
efficiency and to develop bond amongst them. This is essential for every organization
because the implementation of ERP helps the organizations to move towards automation

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system from the traditional systems which are ultimately helpful for attaining sustainable
growth and development. The business environment is considered as dynamic in nature
and with regards to the fulfilment of organizational desired goals and objectives. With
regards to the implementation of ERP self-service system, the organization has set several
objectives such as decreasing process steps, approvals, and forms, increasing information
access, enabling strategic HR policies with the organizational strategies, eliminating
administrative costs along with improving services for managers and employees. Thus,
Wipro’s Channel [W] and self-service system has been considered as successful due to
factors such as building collaboration between HR and IT team, support from top-level
management, building bonding amongst the employees as well as amongst the employers
so that flow of communication amongst them could be enhanced so that organizational
performance could be enhancedxvii.
Success of ERP
ERP system is beneficial for every type and scale of the organization as it helps the
organization to move towards automation. Majorly, it has been used by the large-scale
companies because of the use of hardware at different workstations. Due to complexity in
maintaining hardware system, organizations are required to upgrade their system on a
regular basis which ultimately enhances maintenance costs and it directly affects the
production cost. With regards to the bring improvement in organizational functionalities
along with the objective of enhancing organizational performance, appropriate and
relevant strategies are being adopted through which desired goals and objectives could be
attainedxviii.
It is required for every organization to upgrade their system in order to match up with
requirements of the dynamic business conditions as well as to cope up with the
expectations of their target and potential customers. Regular updating system is also
beneficial in terms of developing as well as retaining its effective position in the
competitive business environment. Wipro Limited is engaged in the Information
Technology industry where regular improvements and upgrading their systems are their
basic and primary tasks through which they could attain their desired goals and objectives.

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Apart from this, Wipro was facing certain issues in relation with retaining their key
employees and managing bond amongst them due to which, the organization was not able
to perform as per their expectations.
With the help self-service system aligning with the technical Channel [W], Wipro has been
able to overcome from all the challenges faced by them in the HR department. The
organization has been able to expand their services which have made their HR policies
aligned with the overall policies and strategies of the organization. Apart from this, the
organization has also attained success in retaining its key and talented employees by
fulfilling their demands and wants along with providing them the safe workplace. Before
implementation of Channel [W] system along with the self-service solution within
workplace, organization executed research for the objective of analysing their employees’
demands and wants from the organization. This helped the Wipro to adopt and add
appropriate systems in their new ERP system through which the organization has been
able to attain their desired goals and objectivesxix.
Apart from fulfilling employees' needs, the organization was struggling with the bond
between the employees. The organization was lacking with the collaboration amongst the
teams and the employees which is one of the biggest factors for organizational success and
growth. With regards to this, the organization moulded its strategies on the basis of the
weaknesses in the strategies along with analysing employees' requirements for the
attainment of desired goals and objectives. With regards to these issues and challenges, the
organization formed their strategies for making an effective system for promoting bonding
atmosphere amongst the employees along with providing them comfortable work
environment to strengthen their relationships with the management as well as amongst
each other. In relation to the implementation of inputs, Wipro has devised a solution with
Channel [W] which is a television-like desktop program for encouraging employee self-
service, collaboration, and community framework. The self-service solution of the
organization includes six aspects i.e. magnet, neural networks, inward-outward branding,
outward-inward branding, Channel W and Camp W. With regards to these strategies of the
organizational unique self-service system, employees have been served with various

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personal and organizational programs which are the essential part of the organizational
intranet. This helped the organization to focus towards two solutions i.e. developing
bonding amongst the employees and focusing on employees’ performance in order to grab
the opportunity to become the leader of the global Information Technology industryxx.

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Conclusion
From the aforesaid information, it can be concluded that every organization is required to
adopt ERP software in order to enhance their performance in terms of productivity as well
as in terms of managing different tasks in an appropriate manner. Along with this, there are
numerous benefits linked with the adaptation of the ERP system which is essential for
organizational sustainable growth and overall development. With regards to the
implementation of ERP system, this report has covered the scenario of adaptation of ERP
system by Wipro in relevance with resolving the issues and challenges faced by them along
with the objective of uplifting their position in the list of top companies in the global
Information Technology industry. Major issues faced by the organization which makes
them realise the adaptation of the ERP system was bonding and collaboration amongst the
employees and with the top level management. This enhanced the labour turnover for the
organization because they were unable to retain their key and talented employees within
the organization. With regards to these issues, the organization adopted a set of strategies
in self-service solution along with Channel [W] for resolving these issues along with
attaining their desired goals and objectives.

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