Wipro's Self-Service Strategy: Enterprise System Implementation Report

This report analyzes Wipro Technologies' adoption of a self-service enterprise system to improve HR services and reduce administrative costs. It examines the company's problem and opportunity analysis, highlighting the need to address low performance and high employee turnover. The report details the nature of the enterprise system, including the implementation of an ERP self-service design and the technical aspects of the solution. It also explores the difficulties faced during the adoption process, such as ERP integration, setting implementation goals, inadequate training, and flexibility challenges. The report concludes with an assessment of the system's impact and its role in achieving Wipro's organizational goals. Desklib provides access to this and other solved assignments for students.

Enterprise System

Running Head: Report
Contents
Introduction.................................................................................................................................................2
Description of the organization...................................................................................................................3
Problem and opportunity analysis................................................................................................................3
Nature of the enterprise systems..................................................................................................................5
Difficulties in the adoption of the system....................................................................................................8
Assessment................................................................................................................................................11
Conclusion.................................................................................................................................................12
References.................................................................................................................................................14
1

Running Head: Report
Introduction
This report is based on the analysis of the case study that highlights the opportunity for the
Wipro Company. In this report we are going to analyze the opportunity for the company and the
adoption of the new enterprise system in the organization for the betterment of the company.
This report also carried out the study on the difficulties that are faced while adopting the system
by the employees and also assessing how the successful is the adoption of the new system. The
main purpose of this report is to focus on the self service strategy adopted by the organization
and how it becomes successful for the organization in avoiding its risks and problems. The main
objectives identified by the Wipro or that this new enterprise design will reduce the
administrative cost of the company and eliminate all the process steps, approvals and forms by
enabling strategic HR in the organization. The most important objective is the reason behind to
implement this enterprise design is that it will help to improve the services to employees and
managers. The company has the opportunity to build the self service strategy and Implement the
ERP at the organization in order to solve the problems (Venkatraman & Fahd, 2016).
2

Running Head: Report
Description of the organization
Wipro technology is a very famous global information technology, consulting and outsourcing
company. The company delivers the solutions to their clients with regard to the new technologies
to enable the clients to make their business much better in the future. Wipro always have the
winning business outcomes as well as helping the clients to create the successful and adaptive
business by implementing the technologies. The main view of the company is “business through
technology”. The company is providing a portfolio of the services as well as the committed
towards the sustainability. Presently, company has the 160,000 employees and clients working
across 54 countries. The company is incorporate in the year 1945 entered in the market as third
party providing research and development and IT services. Wipro awarded as the most admired
knowledge enterprise (MAKE) and number 1 in Asia and India in the year 2017. Wipro
Technologies Company is offering variety of services in the field of Information technology
(Tsung, 2004).
Problem and opportunity analysis
From the case study it is analyzed that, Wipro technologies has the main aim in context to the
HR service is to improve the services of employees and managers by aligning the services or
activities with the business strategies and attracting and retaining the employees to support the
business. The company faced a problem of low performance and high employee turnover issues
in the organization because of which reason the company wants to handle these issues by
3

Running Head: Report
adopting some strategies. The company has the opportunity to build the self service strategy and
Implement the ERP at the organization in order to solve the problems.
Employee satisfaction is the most important part of the organization in order to increase the
productivity as well as to improve the performance of the organization. Wipro also analyzed that
it is very essential to understand the needs and the wants of the customers in order to achieve the
organizational goals. However, meeting the needs of the employees results into the employee
satisfaction. The company will face problems such as low performance, poor working
environment, social conflicts and high employee turnover rates, if the employees will not be
satisfied in the organization. The case study shows that the Wipro also analyzed the ways how to
handle these problems (Morales, 2016).
To obtain the strategy, the company used the avenue which was a strategy labeled channel (W).
Before using this channel, company has done the research to understand the employee’s needs
and demands. The research results into identification of two different patterns for the flow of the
information in the organization. These two different patterns established a bonding atmosphere
and help the organization in building the strong relationship with the company as well as
encourage building positive atmosphere for the employees.
Coming to the opportunities, then the company has the option to introduce the new enterprise
system in the organization in order to manage the performance of the employees and to retain the
employees for longer period of time. If the problems faced by the company are resolved on time,
then the company can achieve its organizational goals and objectives very easily and will have
4

Running Head: Report
the opportunity to expand the business in foreign countries. Employees are the most valuable
asset for every company that participates towards the achievement of the goals of the Wipro
technologies (Pollock, 2011).
Nature of the enterprise systems
Strategic planning is very much required to keep in mind all the external and internal factors.
The most powerful tool that can be used by employers is to keep the workers engaged and offer
rewards for the accuracy of the work. The performance of the line managers as well as the
employees should be analyzed and HR professionals should take steps according to the
performance not according to the position.
After analyzing the problem and opportunities for the company, Wipro obtained a solution with
the help of channel (W) that looks like a television desktop program for the employees in order
to find some personal and organizational programs on the intranet of the company. The solution
obtained through the channel (W) has the two main drivers which are employee office and the
bonding atmosphere. These strategies are important in order to free up time for the employees
and listen about their issues and desires carefully in order to understand their needs. Therefore, in
the present era, devoting some time to the employees is the most important part and valuable
resources for the business. To implement this solution in the organization, it is very important to
analyze the nature of the enterprise system and bring some changes as per the requirements.
Wipro needs an ERP service design in the organizations for the implementation of the drivers or
solutions (Goddard, 2015).
5

Running Head: Report
Company adopted the ERP self service design in order to implement the strategy. According to
this new enterprise design, employees will able to access the information more easily. The main
objectives identified by the Wipro or that this new enterprise design will reduce the
administrative cost of the company and eliminate all the process steps, approvals and forms by
enabling strategic HR in the organization. The most important objective is the reason behind to
implement this enterprise design is that it will help to improve the services to employees and
managers. Talking about the technical part of the solution, then Wipro Software Solution was
web based HTML, JSPs, Oracle 8i, JavaScript and Netscape enterprise server 4.0 (Seo, 2013).
Therefore, with the help of this enterprise system, the company will able to manage the
performance of all the employees and managers and reduce the administrative cost of the
company also. Service design strategy is the most valuable strategy used by organization as a
human source technology which enables the employees to perform all their responsibilities and
duties related to the job. The job related functions of human resource includes reimbursement
accessing the personal information of the employees, together the information letter to company
management and management of the performance of all the administrative staff. Employee self
service is available through the intranet platform of the Wipro company. This employee self
service strategy is the greater part of the ERP software that helps in managing the HR activities
of Wipro company. The process of implementation of enterprise is very simple and the need to
implement enterprise system arises because of the channel (W) solutions which are web based
(TEAM Software, Inc., 2012).
6

Running Head: Report
The process of implementing the self service design in ERP software involves some of the
mandatory settings. First of all, Wipro company assign the appropriate roles to the users such as
approver, employee and administrator for the self service procurement in SAP ERP. After that
company can connect both the external internet catalogues as well as the internal catalogues in
order to configure the approval process by defining the different values of the items. In the end
Wipro company set parameters in the user profile where the enter plan cost centre to control the
work as well as cost of the company (Olson, et al., 2005).
7

Running Head: Report
Difficulties in the adoption of the system
Moving further, there are many benefits as well as challenges faced by the employees in order to
implement the HR self service software in the organization. Some of the challenges faced by the
company are related to the inadequate training, time consuming data entry, lack of support etc.
Some of the common difficulties that faced by Wipro Technologies are going to be explained in
this part. From the analysis of case study, it is observed that company found some difficulty
during the ERP integrations, setting of ERP software implementation goals, customization and
flexibility challenges of ERP software. It is analyzed by Wipro Company that before
implementing the w channel strategy, a company needs ERP based enterprise system (Soliman &
Karia, 2016).
 ERP integration
First challenge with implementing the self service design strategy solution is that organization
need to understand the processes or system that should be integrated before implementing that
channel (W) solution. However, it is quite difficult to integrate systems in an organization
because it may result into the disturbance in the workflow of the organization. To implement this
solution in the organization, it is very important to analyze the nature of the enterprise system
and bring some changes as per the requirements. Wipro needs an ERP service design in the
organizations for the implementation of the drivers or solutions.
 Setting ERP software implementation goals
8

Running Head: Report
Another challenge or difficulties faced by the Wipro Technology is related to the setting up of
goals ERP implementation. ERP software implementation is useless without any goal or
objective and it can lead even more difficulties in the organization. So it is important that Wipro
company should set the goals before implementing the new enterprise system as well as before
setting up of a channel (W) solutions strategy. The employee centricity has although moved the
market in a positive direction, but it has increased the pressure on the IT company to provide the
service as per the rising customer expectations. The competition in the outsourcing and
information technology industry has risen to an extent that the industry has witnessed some
major sell out and bankruptcies (Mishra & Mishra, 2011).
 Inadequate training
It is also found that training is playing a very important role during the implementation of any
strategy. For the successful implementation of these self service design strategy to give a proper
training to the staff, Human Resource Department and the managers of the company. All the
employees should have a full knowledge about this new strategy in order to take the benefits
from this solution. Wipro Company may face difficulties after the implementation of solution if
they have not given a proper training to their employees (Wipro Ltd., 2016).
 Flexibility challenges
The flexibility in the ERP software is also a difficulty for Wipro Technology. ERP systems
which are not flexible in nature influence the organization to change the business processes in
9

Running Head: Report
order to fit into the ERP system order. They are struggling to keep up with the changing
technology trends and the technological landscape. The expectations of employees and the
constant changes in them are another cause of concern for the IT.
Some of the benefits implementing the self-service design software are given as below:
 Management of the performance of the employees as well as managers
 Ability to make changes in the plans of the company, for example, changing the
employee contribution, changes in the reward plans or changes in the payment
Investment plans
 Organization will have the ability to configure the payroll of the employees.
 With the help of these software’s Wipro organization can provide bonding atmosphere
where the people feel comfortable in the organization and satisfied and contributes
towards the high level of performance in order to achieve the organizational goals and
objectives (Premji, 2009).
10

Running Head: Report
Assessment
Implementation of the strategy is the generally considered as the most difficult process because it
requires a lot of attention of the people and knowledge. Implementing a self service based
strategy at Wipro has a great impact on the overall performance of organization because of the
change in the system of enterprise through the API implementation. Instead of this, every
implementation of ERP either in university in banks or any other sector, it's very difficult and
challenging. Successful implementation of the Strategies and ERP software in the organization is
become norm and it's not an exception (Morales, 2016).
The channel (W) self service design strategy is found to be successful because of the various
success factors. Some of the critical success factors that has been analyzed through the case
study includes collaboration among the HR and it departments and appropriate budgeting and
funding for the implementation of this self service design strategy. According to the Wipro
Technology Company, another success factor for the implementation of the strategy is the
strategic plan made by the high level executives who give priority to the different kind of
applications. Communication between the marketing people and the employees of the company
will generate better outcomes for the company. With the help of this strategy employees can
access the information anytime but any place which is the most critical success factor for the
company. Except all these factors, implementation of solution is successful because of the high
quality design of the process, consistent look and monitoring and interface across media
(Council, 2012).
11