Wizzair Airline: Roles of Managers and Leaders, Operations Management

This report provides a comprehensive analysis of leadership and management within Wizzair Airline, focusing on the roles of managers and leaders in the workplace. It delves into leadership and management theories, including trait and contingency theories, and explores the functions of management such as planning, organizing, directing, and controlling. The report highlights the differences between leadership and management, outlining the responsibilities of leaders and managers in strategic decision-making and conflict resolution. It examines how Wizzair Airline applies leadership styles, such as democratic leadership, and management functions to achieve its business objectives. The report further assesses the impact of fast-changing environments and conflict situations on the roles of leaders and managers. The report also discusses the application of scientific management principles in adapting to change. Overall, the report provides insights into the importance of effective leadership and management in achieving organizational success, particularly in the context of the airline industry.

Management and
Operation

Table of Contents
INTRODUCTION...........................................................................................................................3
P1 Roles of manager and leader within workplace................................................................3
P2 Role of leader and the function of a manager in different situational context..................7
P4 Explain the key approaches to operations management and the role that leaders and
managers play.......................................................................................................................10
P5 Explain the importance and value of operations management in achieving business
objectives..............................................................................................................................11
P6 Assess the factors within business environment that impact upon operational management
and decision making by leaders and managers.....................................................................13
CONCLUSION..............................................................................................................................14
REFERNCES.................................................................................................................................15

INTRODUCTION
Growing consciousness about quality among customers has driven the producers to adopt
effective quality control techniques and, thus management and operation plays a vital role in an
enhancement of an organisation. However, it is concerned with those process which combines
and transforms various resources used in the production subsystem of company into value added
product or services in an controlled manner as per objective of firm. Along with this, the goal of
customer satisfaction is an important part of effective management and operation. This report is
based on Wizzair Airline which is one of the branded low cost airline and it is established in the
year of 2003. In this study it covers different roles of manager and leader, application of
leadership and management theories and difference between management and leadership.
Wizzair Airways is an Airlines that is incorporated as Wizz Air Hungary Ltd. And it is
stylised as Wizz Air. The head office of this company are situated in Budapest. There are various
countries in which this company is serving which includes Europe, North Africa and the Middle
East. This is the largest fleet of any Hungarian airline. This airlines was established in the year
2003. The lead investor of this airlines is Indigo Partners which is an American private equity
firm.
P1 Roles of manager and leader within workplace.
Every organisation is established with certain goal or objective, for which they require an
impressive and productive leader or manager who provide proper guidance to manpower and
govern each and every business operation and function. By which, they are able to accomplish
their pre determined vision in an innovative manner within prescribed time period. Hence, it has
been proven that leadership and management has a crucial role within workplace as they work
towards to add value to employees and also to customer that enhance Wizzair Airline
profitability and brand image. Hence, each of them has unique responsibilities which makes
them different from each other.
Definition of Leadership and management
It is a process in which an individual contains the ability to inspire, influence or guide
followers to put their full effort for an accomplishment of business vision or objective in an
innovative and creative style. On the other hand, management is a multi-purpose element which

is concerned with managing, organising, control entire activities of business function and
motivate employees to gain competitive advantage in an better manner.
Leadership theories
Some of the models or approaches which Wizzair Airline applies into their company
function that is mentioned below:
Trait theory: It assumes that leader's personal traits are the key to leadership success as it
sought personality, social, physical or intellectual traits that differentiate leader from non leaders.
Contingency theory: It signifies that there are specific situational factors which effect
direct relationship between independent and dependent variables. There are several theories
classified as contingency like Fiedler's, Hershey- Blanchard situational leadership, path goal
theory which states that leader should be more trenchant in handling various business complex
situation.
Style: It does not focus on who leaders are, but rather on what they do as it centring over
there major characteristics of efficacious leaders i.e. task and relationship oriented behaviour,
participative leadership.
Management theory
Management by Objective: It is a comprehensive detailed guide for an administrators and
managers at any level within business premises and provide a sense of direction or advise to
personnel for an attainment of increased level of proficiency and productivity. However, Wizzair
Airline applies the same concept which helps them to improve their communication between
superior and subordinate which encourage both of them to put their full effort that allow them to
control over conflict of intrest and bring an productive outcome.
Functions of Management
There are various function which Wizzair Airline imply into company's operation are
given below:
Planning: It is the first and foremost element as it concern with the determination of
objectives and formulation of plans, strategies, programmes, policies and standards needed to
achieve desired Wizzair Airline goals.
Organising: Under this, human resources or input are allocated to various units and
relationship are established among sub units as it is the process of developing a structure among

manpower, function and physical facilities to execute plans and accomplish stated pre
determined vision.
Directing: In this, Wizzair Airline direct, stimulating and motivating its personnel to
undertake willingly the desired action as per planned goals.
Controlling: It is relate with governing and assuring whether defined objective are enable
to meet or not and based on that make corrective course of action to acquire increased level of
profit margin.
Difference between leadership and management
Although both of these elements are different from each other yet it is inseparable in
nature as they put their full contribution towards an attainment of common goal in an effectual
and prompt manner. Thus some of the difference between leadership and management are as
follows:
Particulars Leadership Management
Meaning It is a skill or ability of an
individual to encourage or
inspire followers to achieve
company's goal and objective.
It is a process of managing,
directing, governing,
controlling manpower and
motivate them to put their full
effort for an accomplishment
of business vision within
prescribed time frame.
Perspective They create new vision and
aims and seeks for
foresightedness.
Management implement
tactical actions and thus it has
short range of perspective.
Subordinates It has followers to follow. It involve employees who
precede their instructions and
contribute towards attainment
of high level of proficiency.
Role of leader and manager

Some of the responsibilities and roles of Wizzair Airline's leader and manager are as
follows:
Leader
Strategist: Under this, leader takes an initiative to identify or determine current and
emerging trend of marketplace and according to that they implement corrective course of action
and motivate them to acquire novel ideas fro the betterment of Wizzair Airline proficiency.
Decision maker: In this, leader analyse the situation and facilitate the provision to
personnel to share their opinion and based on that they make strategic decision which improve
overall performance of an organisation.
Manager
Monitor: This role is concerned with governing and supervising each and every function
of company which lead Wizzair Airline to bring flexibility and novel ideas into business
operation in order to gain competitive edge in a productive manner.
` Conflict resolution: In this, Wizzair Airline manager seeks to determine the accurate
scenario of dispute and according to that provide best solution in order to render high level of
satisfaction as well as boost employees morale that lead firm to enhance profit margin.
Leadership of Wizzair Airline
Effective leadership is one of the most essential part of overall method of an organisation to
sustain their business in the face of problems caused by rapid growth of economic
environment. Hence, leadership plays a vital role in an expansion of Wizzair Airline as it a
kind of power where an individual has the ability to influence or change values, beliefs,
behaviour and attitude of another person for an attainment of increased level of productivity.
Hence, Wizzair Airline follows democratic leadership style within its business function as it
invites its manpower to participate in company's activities and suggest innovative ideas fro
the betterment or advancement of firm (Fredendall, L. D. and Hill, E., 2016). Due to this,
they can maintain a better relationship with employees and can add value to them as well as
obtain best positioning in a competitive marketplace.
Management of Wizzair Airline
It is an art of getting things done with the help of skilled workforce in formally organised
group as well as they consist a potentiality to forecast, plan, organise command co-ordinate and
control. However, manager are important for Wizzair Airline success as they represent group

interest and efforts fro organisation and self development. there are certain function which
Wizzair Airline manager perform in their organisation function are as follows:
Do: Wizzair Airline manager encompasses various roles like planning, staffing,
allocating, governing, motivating manpower in order to enhance increased level of sales growth
and profit margin so that can survive in an marketplace for a longer period of time.
Organising: Under this, Wizzair Airline manager determine each individual potentiality
or interest and based on that they assign them their roles and responsibilities, that motivate them
to put their best contribution for an achievement of best establishment task with less conflict of
interest or ambiguity.
Planning: In this function, Wizzair Airline manager implement best strategies, tactics and
plan of action in order to bring high level of satisfaction to employees as well as customers.
Moreover, it assist them to acquire innovative technologies and ideas which leads them to attain
high level of proficiency and productivity.
P2 Role of leader and the function of a manager in different situational context
Different kind of employees come together and work for achieving a particular goal in a
company. While doing work together there are some chances when there is occurrence of
conflicts or fight among these people. The main role of managers and leaders is to avoid negative
environment at workplace and achieving the goals and objectives in less time. In context of
Weizzir Airlines, the managers and leaders take special care for managing the operations of
company in an appropriate manner. In some situations of conflict or fight it is the duty of a
manager to react in such a way so that these fights can be managed immediately. The different
kind of organisational situations that occur in the surrounding of Wizzaire Airlines are described
below-
Fast changing surroundings – As the technology has increased there is increase in
Competitive business environment and the needs and demands of customers are also changing
very rapidly. In case of Wizzaire Airlines, the managers and leaders are responsible for
managing the staff when there is any change in the organisation structure or process. The role of
leader and manager in this situation is given below-
Role of leaders – The major role of managers and leaders is to conduct meetings and
know problems of employees in performing several activities of business. On the other hand,

other problems like change in business environment or problem from business surrounding all
are taken cared by leaders and managers of Wizzaire Airlines. In such situations the managers
and leaders of Wizzaire Airlines motivates employees of their company and making them
competitive in market.
Function of managers – In these cases the managers of Wizzaire Airlines have to analyse
the business situation and analyse the changing demands and needs of customers. The managers
formulate strategies and plans for avoiding such situation in the organisation and guiding
employees for adopting the change in an effective manner.
When the situation of fast changing arises in an organisation, then managers and leaders
of Wizzaire Airlines adopts the scientific management in controlling and managing this situation.
This helps in adopting the change that occurs in a company and function accordingly.
Conflict situation – When different people come together and work towards achieving a
specific goal or objective, there are chances that there is a conflict or fight among them. There
are different roles of managers and leaders in the company so they have to handle situations of
conflict in an appropriate manner. In context of Wizzaire Airlines, there are several cases when
conflicts occur between employees. It is advisable that managers and leaders have to handle such
conditions in an effective manner and resolve all fights that occur between employees. The
managers and leaders of Wizzaire Airlines perform their roles in handling conflicts and fights.
These are described below -
Role of leaders – The leaders of Wizzaire Airlines have to manage the different situations
of conflicts and manage and resolve this condition for further improvement in surrounding of the
workplace. The leaders talk to employees regarding different conditions of occurrence of
conflicts and fights and this helps in avoiding conflicts and making them understand the need of
every employee in the company.
Function of managers – The manager of Wizzaire Airlines can resolve issues within the
organisation by developing or designing strategies. The managers implement some rules and
regulations which have to be followed by the company for avoiding these issues and working
effectively in achieving goals and objectives of the company.

For overcoming the situation of conflict and fights the leaders and manager of Wizzaire
Airlines can adopt Theory X and Theory Y. This theory helps in managing different employees
of the company according to their requirements. The managers frames the policies and strategies
by analysing the demands and behaviour of the employee and implementing changes in
behaviour of employees.
P3 Apply different theories and models of approach
For conducting business operations effectively, managers of the company adopts various
theories and models in their organization. It is very essential for the managers to perform
effectively within the company for accomplishing their goals and objectives within the given
time period. In addition to this, these theories aid the management team of the company in
resolving conflicts and issues affect the working. There are some theories implemented by the
managers of Wizzair Airline are explain in detail:
Situational leadership – It is the theory of leadership where leaders act according to the
situation, as there are different events and conditions occur in the company from time to
time. Therefore, in order to become a successful leader, they adopt situational leadership
style to perform effectively in adverse situation. One of the biggest advantage of adopting
this style is that it is flexible in nature and can easily be modified by them on the basis of
situation, working condition and requirements of organization. In the present context of,
Wizzair Airline leaders of the company adopts situational leadership style as it can easily be
modified by them according to the changing environment as well as requirement of
customers and organisation. Reason behind this is that business environment is dynamic and
leaders do not have any specific skills and capabilities to overcome some situation.
Therefore, it is essential for leaders to change their leadership style according to the
situations.
Systems leadership – On the other hand, it is the type of leadership style which is related with
the strategy where managers need to maintain proper and effective working environment.
Reason is that with the help of effective working environment leaders can motivate their
employees to enhance their performance effectively. In reference to Wizzair Airline, leaders
of the chosen organizations should adopt systematic leadership approach so that they can
motivate their staff members for working effectively in adverse situation (Ma, G. and Sun,

L., 2012). One of the biggest advantage of this leadership style is that staff members are
motivated and perform in an effective manner which will aid them in achieving their targets
within the given time period. But on the other hand, there are some drawbacks which
negatively affect the performance of company. Disadvantage of this leadership style is that it
does not have any differentiation with different situations.
Contingency leadership – According to this style of leadership it has been said that how
effectively any leadership style will similarlise the situation. Therefore, it is necessary for
the leaders to examine the situation before implementing such theory within the
organization. With the help of this style leaders of the company will be able to attain their
objectives effectively as well as within specific time period. In context of Wizzair Airline,
conflicts and disputes are the two factors faced by leaders of the company on a regular basis.
These situations can affect the working environment in a negative manner. Therefore,
leaders should adopt contingency leadership theory in order to eliminate conflicts and
dispute situation in an effective manner. Also, business environment is dynamic, complex
as well as flexible in nature, as a result various adverse situation arise in the company which
affects the overall performance.
P4 Explain the key approaches to operations management and the role that leaders and managers
play
The different kind of key approaches are followed in different organisations. The key
approaches followed in Wizzaire Airlines is described below -
Six Sigma - This is a statistical and technique that focuses on elimination of defects and
helps in reducing variability of processes. This is defined as the procedure that consists of
improving, measuring and validating several tasks and activities. This tool has been evolving in
general philosophy of business management, improving customers retention, meeting customers
requirement, improving sustainability of products offering by company and so on. (Wang, Jie
and Abareshi, 2015). Six sigma is applicable for each and every type of company including
Wizzaire Airlines. This company conducts different stages of six levels for removing the defects
and problems in the products. These stages are define, measure, analyse, improve and control.

The manager and leader of Wizzaire Airlines has to conduct analysis during this process for
identifying issues and impact on business of Wizzaire Airlines because of defects.
Lean principles – It is also an effective process used by business organization with the
aim of analysing customers needs and wants towards the company products and services. By
this, company can easily develop appropriate strategies and plans in order to improve their
overall performance. In context of Wizzaire Airlines , this type of approach support in reducing
the wastage within the production activities of the company. For attaining success, there are five
stage of lean principle like specifying values, male the value stream flow establishment,
implement as well as perfection of the work that help Wizzaire Airlines in analysing as well as
evaluating customers needs and wants. With the assistance of all these stages manager and leader
of the company easily provide quality services to its target customers as per their needs and
wants. After this activities, manager is responsible for developing plans and procedures to satisfy
the customers requirement (Williams, 2015). This will directly contribute in making brand image
of company more competitive and successful as well.
Total quality management – This approach is helpful in improving the quality of product
and satisfying the needs and demands of customers. This is defined as a process that is used by
business organization for enhancing the quality of products. This helps in attracting attention of
more number of customers. In context of Wizzaire Airlines , total quality management approach
play a vital role in maintaining product quality to invite number of customers towards its
offerings. The managers and leaders carry out different strategies and activities for evaluating
the actual demands and needs of the consumers towards services and products offered by the
company. A training is provided to workers for improving the services offered by Wizzaire
Airlines. The workers of Wizzaire Airlines are also asked for filling feedback and any kind of
suggestion from the target customers with the aim of improving their services. This helps in
contribute in satisfying customers requirement and improve performance level of company.
P5 Explain the importance and value of operations management in achieving business objectives
Operation management refers to a process which is adopted by a firm in order to conduct
work or activities in effective manner so that company attain their goal as well as objective
effectively. There are various approaches which can be adopted by Wizzair Airline in order to

conduct their work properly and effectively. Some major of management as well as leadership
approaches which are adopted by respective company are given below:-
 Behavioural approach – This approach is related to an individual behaviour as well as
ability to conduct a particular work in effective manner that leads to attainment of goal
as well as objective. In respect of Wizzair Airline they conduct proper analysis so that
they develop strategies which are helpful for every employee. Along with this they also
develop training and develop programs according to candidates so that they conduct their
work in effective manner. By this leader and manger also able to develop strategies
according to employees which help them in conducting work in effective manner that
leads to achievement of goal successfully.
 Situational approach: This refers to approach in which leader as well as manager
develops their strategies and plans according to situation which is currently faced by a
firm. For this manger and leader must conduct analysis on regular basis so that they can
develop plans accordingly. In respect of Wizzair Airline their leader and manager
conduct market as well as workplace analysis on continuous basis by which they able to
know about current situation. That will help in decision making procedure so that
company attain their target in effective manner. Along with this by adopting this strategy
company also able to satisfy their service users properly.
Importance and value of Operation Management:
In an organization operation management is necessary because through it leader and
manger able to develop strategies properly which will help them in attaining target properly.
Through this employees also able to conduct their activities in effective manner according to
guidelines provided to them by their senior employers. This will also reduce wastage from
production process. Some of the major importances of operational management which are face
by Wizzair Airline are given below:-
 Through this Wizzair Airline able to enhance their effectiveness of production process as
well as they also able to reduce wastage and uncertainty in production process. Through
this profitability ratio and market shares of respective company also get increased.
 Through this Wizzair Airline leader and manger able to develop decision according to
situation that will help them in overcoming each and every situation in effective manner.
This will also enhance effectiveness of employees and their work.