Business Continuity Management Framework Case Study - Woolworths

This case study analyzes Woolworths' business communication strategy and its integration with business continuity management. Task 1 involves a detailed review of the organization's communication strategy, outlining internal and external dependencies and interdependencies, and assessing the business continuity management framework's activities, processes, plans, and resources. The analysis includes the implementation and conduct of business continuity management program audits. Task 2 focuses on incorporating the organization's communication strategy, updating the business continuity management framework activities, and implementing changes. The report covers communication objectives, audience definition, intended and unintended impacts of the strategy, resources, plan monitoring, and the importance of internal auditing within the system. The study emphasizes the use of various communication tools, risk mitigation plans, and contingency planning for business recovery, incorporating a step-by-step implementation process.

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Table of Contents
Task 1..........................................................................................................................................................2
Analysis...................................................................................................................................................2
Point 1.................................................................................................................................................2
Point 2.................................................................................................................................................2
Internal and external dependencies and interdependencies......................................................................2
Intended...............................................................................................................................................2
Unintended..........................................................................................................................................3
Activities, processes, plans, and resources...............................................................................................3
Audits......................................................................................................................................................3
Task 2..........................................................................................................................................................4
Incorporation of the business communication strategy............................................................................4
Update.....................................................................................................................................................5
Implementation........................................................................................................................................5
Bibliography................................................................................................................................................7

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Task 1
Analysis
Implementation of communication strategy ensures that all required information needed to be
communicated for the organization continuity management framework success (Arvidsson,
Holmström, and Lyytinen, 2014). This will remain the effective to develop the communication
plan in conjunction with the Woolworth policies and procedures. Following are communication
strategy and implementation of the changes.
Point 1
It is important to establish the communication objectives that should include the matter of
communication and things which are necessary to avoid. For example is can include:
 Clear and efficient communication tailored to different parties.
 Avoid miscommunication
 Regular communication
 Avoid forgotten communication
 Communication which engages and encourages
Point 2
This will be effective to define and list all audiences. It will be good to communication with the
different people and communications have different objectives. There should be list of the
different audiences and objectives should be described.
Internal and external dependencies and interdependencies
This is important to take the proper steps to identify what are the impacts of the diversity policy
within the Woolworth. There are two types of impacts within the organization that are as
followed.
Intended
These are impacts which were expected and intended. The intended impacts can include the
decrease within the risk exposure, increase within the compliance and efficiency.

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Unintended
These are known as other impacts which may inadvertently cause through the business
continuity management strategy implementation. These can include the circumstances and
interruptions which will damage the continuation of the functions of business. The unintended
impacts can include the issues within the process, communication breakdown, and increased
exposure of risk. This will be important to ensure that factors are capable to identify so steps can
be taken to reduce the negative impacts (Kotzanikolaou, Theoharidou, and Gritzalis, 2013).
Activities, processes, plans, and resources
This is important to ensure that range of results are collected within the resources such as
emergency services, finances, facilities, accommodation, crucial written/electronic records,
insurance, outsource services, management of the applications, and training personnel
(Sahebjamnia, Torabi, and Mansouri, 2015).
Business continuity management framework of Woolworth should be effectively designed to
ensure that organization is protected from broader range of risks which can be exposed as the
result to conduct the business activities and business should be seeing to increase within
efficiency, management of risk, productivity, compliance, returns, retention of staff, decision
making, and respond to external environment.
Plan of the organization should include the monitoring of the techniques like analysis of trend,
reports, and performance. The plan should ensure that all actions should be implemented within
the organization and needed to be improved as per the requirements (Svata, 2013).
The review of the process should be conducted to cyclical review process. This is an effective
tool to inform stakeholder regarding the success and challenges which organization is facing as
the result to implement business continuity management framework.
Audits
Internal auditing is known as the internal consulting and testing practices which Woolworths use
to improve and control the operations. This establishes the systematic and disciplined approach
which improves the internal control and governance (Sheikhpour, and Modiri, 2012). Value
added audits and risk assessment has the objective to perform the objective of analysis of

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operations, assist the organization to achieve the objectives and goals of audit, assess within the
systematic and disciplined manner.
Value chain risk assessment audit challenges include the efficient management of audit to ensure
high-quality and consistent practices. Auditors should carefully analyzed quality and risk
indicators by selecting the effective evidence to ensure that processes are effectively assessed.
The high level of audit and skill competence within the auditor ensures the understanding of the
system and processes which are undertaken within the organization. It will remain the effective
to perform the internal audits within the system in relation to business continuity management
including reporting, impacts, communication, recording, compliance, and governance, structures
of the management, productivity, and impacts. This is very important to ensure that processes
and policies are audited regularly by ensuring to meet the intended functions.
Task 2
Incorporation of the business communication strategy
Management and team leaders within the Woolworths communicate the tasks within the concise
manner by the use of appropriate tool which fit to purpose and contribute to the success.
Businesses use the internet, applications, emails, and video calls to communicate with the
employees in all departments and locations.
 Internet/social internet
Internet is known as the private hub which can be accessed through the any authorized user in
organization (Macnamara, and Zerfass, 2012). This can be used for internal collaboration and
communication. This will be effective in case of too much of paperwork; employees find the
difficulties to stay update regarding news, announcements, breakdown between the employees
and departments.
 Podcasts
This is an audio file which is available to download. It has become more popular on the mobile
phones. This has become more effective for the businesses to grasp the idea of podcast regarding
the external marketing and organization can use the podcasting to reach the internal employees.

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Update
 Risk mitigation plan
Development, implementation, and testing of the risk mitigation strategies will provide the
Woolworths high level of resiliency and operational insurance that positions the business to
regularly perform and get the success again the unexpected threats.
 Contingency plan
Contingency planning will remain the effective for advance planning of strategies and handle the
unexpected issues, emergencies, and catastrophic events (Sahebjamnia, Torabi, and Mansouri,
2015). This will remain the effective component which will ensure the continuity of business.
 Business recovery
Business recovery form will remain the effective aspect to restore the crucial business functions
and data in acceptable time frame. Business recovery can include the temporary manual
processing, operation, and recovery on the alternate system.
 Audits
Reviewing documented plan regarding adequacy and completeness will help to regularly
examine the regular update and relevance of the continuity plans by identifying the actions for
enhancement of business by proper analysis of risk.
Implementation
 Step by step process
This is important to provide the simple and easy to implement approach. It is overshadowed
through the complicated methodologies which need the team of specialists to implement. Owners
take the assumptions that organization can survive financially and consumer will accept the lack
of services within the period of disruption.
 Easy process

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The development of the business continuity plan is valuable. The advocacy with the effective
presentation will remain the appropriate with the simple structure and plans remain the relevant
to business continuity management program.
 Time and manpower resource affordability
The appropriate and constant assumption will remain the effective to afford the cost and time of
management to implement the business continuity management program. The effective
prioritization will help to gain the understanding (Randeree, Mahal, and Narwani, 2012).

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Bibliography
Arvidsson, V., Holmström, J. and Lyytinen, K., 2014. Information systems use as strategy
practice: A multi-dimensional view of strategic information system implementation and use. The
Journal of Strategic Information Systems, 23(1), pp.45-61.
Kotzanikolaou, P., Theoharidou, M. and Gritzalis, D., 2013. Assessing order dependencies
between critical infrastructures. International Journal of Critical Infrastructures 6, 9(1-2), pp.93-
110.
Macnamara, J. and Zerfass, A., 2012. Social media communication in organizations: The
challenges of balancing openness, strategy, and management. International journal of strategic
communication, 6(4), pp.287-308.
Sahebjamnia, N., Torabi, S.A. and Mansouri, S.A., 2015. Integrated business continuity and
disaster recovery planning: Towards organizational resilience. European Journal of Operational
Research, 242(1), pp.261-273.
Sheikhpour, R. and Modiri, N., 2012. An approach to map COBIT processes to ISO/IEC 27001
information security management controls. International Journal of Security and Its
Applications, 6(2), pp.13-28.
Svata, V., 2013. System view of business continuity management. Journal of Systems
Integration, 4(2), pp.19-35.
Randeree, K., Mahal, A. and Narwani, A., 2012. A business continuity management maturity
model for the UAE banking sector. Business Process Management Journa, 47(06), 89-96.