Woolworths: Change Management Plan for Health and Hygiene at Stores

This report details Woolworths' change management plan, focusing on enhancing health and hygiene standards across its stores. The introduction outlines Woolworths' background and its initiative to introduce health and hygiene equipment, driven by the COVID-19 pandemic. The main body covers the vision of a safe working environment, the scope including improved operations and goodwill, and the key drivers such as COVID-19, revenue enhancement, and employee/consumer interest. The report also defines board goals to build a healthy environment and increase sales, along with measuring tools like benchmarks and balance scorecards. A detailed timeline for project execution is provided, along with a stakeholder analysis identifying roles and management strategies. The report concludes by summarizing the key aspects of the change management plan and its potential impact on Woolworths' operations and customer satisfaction.

ASSESSMEN
T TASK-3
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Vision and purpose.................................................................................................................3
Scope......................................................................................................................................3
Key Driver..............................................................................................................................4
Board Goal..............................................................................................................................5
Measure..................................................................................................................................6
Time line.................................................................................................................................6
Stakeholder analysis...............................................................................................................9
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
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INTRODUCTION
Woolworths is an Australian chain of supermarkets and grocery stores owned by
Woolworths Group. Founded in 1924. Woolworth is the biggest supermarket in company of the
with the highest market area coverage. Woolworth used to provide the employment to more than
225000 employees in general in the organization. Woolworth is looking to introducing variety of
health and hygiene maintaining and managing equipment in the organization. There is good sort
of the demand of the same in the market as well as all the organization has seen a good sort of
the impact due to Covid 19 pandemic in the current scenario. To overcome the same issue
organization is looking to produce a change management plan. This report used to highlights
vision and purpose behind conducting these project. After that report explains the scope of these
change management plan and key driver which has forces the company to implement these sort
of project in the market. After that report explains the different board goal and measuring tool of
the progress. After that report explains the timeline of the project and shareholder analysis for
the project.
MAIN BODY
Vision and purpose
Visions of Woolworth is to build a healthy and safety working environment at the store in which
employee and customer can feel secure. Another vision of Woolworth is to provide more secure
and highly qualified product on the basis of Quality (Meredith, Shafer and Mantel, 2017).
Purpose behind introducing change in the organization that there is good sort of demand of
healthy and hygienic working environment in the post COVID 19 environment, hence it is the
responsibility of Woolworth to take care of different stakeholder in the store. Hence these
change was brought into the workplace.
Scope
There will be variety of scope which will be seen by Woolworth due to implication these
changes management plan in the organization. Some of the scope which will be seen by the
organization are as follows:
Operation of Company: Implementing these change management plan in the
organization will eventually help the company in improving the level of operation in the market.
As there is good demand of hygienic goods and store in the market, these will eventually open
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up the good sort of target customer base of the company in the market (Kerzner, 2019). These
will ultimately result in seeing the situation in the organization in which variety of different
operation of the business will be improved. As more number of the customer will be attracted
toward the store, these will eventually means that sales and revenue of the company may be
increased in the organization as well. So this course of change management plan at the
workplace will eventually help the company in seeing the better scope in regards of enhance
operational activity in the market.
Goodwill of company: Another scope which will be seen by the organization in the
market is in regards of goodwill of the company, as it has been analysed that implementing these
sort of change management plan in the market will eventually help in improving the goodwill of
the company in the market, these will eventually open up the goodwill of the company. As
company will able to present the good image of the company in the market. This will ultimately
open up the good space of improved Goodwill of the company in the market.
Key Driver
COVID 19: It is the first driver which has forced the organization to bring these sort of
the changes in the organization. As Covid 19 pandemic has created the situation in the market in
which all the consumer or the individual are looking to have more hygienic and they are more
concern about their health issue which is prevailing in the market. These has eventually driven
the organization to bring the variety of the changes in the organization and shift there focuses
toward the hygienic purpose in the organization, as it is very much required in the market as well
as different consumer generally expect the same as well. This has forced the company in driving
themselves to bringing these sort of change.
Enhance revenue and sales: It is another factor which may drive the company to
implement such sort of the changes in the organization. Due to implication of Covid 19 all the
company has seen the good sort of impact on to the revenue and sales of the company in the
market. Hence amount of the competition has been increased in the organization as well, these
has eventually created the variety of the different issue for the company to be competitive in the
market. These has eventually driven the company to bring on such type of the change
management plan in the organization to improve the level of revenue and sales of company
(Fleming and Koppelman, 2016).
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Consumer and Employee Interest: These are another two important sort of the factor
which has eventually driven the company to look at the new change management plan in the
organization. As it has been identified that all the employee and customer generally trust the
organization in the real who used to manage a good sort of hygienic condition in the
organization. This has eventually forced or drives the company to provide a good sort of
working environment to the customer and employee in the market so that they are able to earn a
good sort of trust of this stakeholder. As it is very much important for the business to manage
and retain the employee in the organization. Also, it is very much important for the business to
provide situation in the organization in which all the employee and customer feel free.
Implementing these sort of plan will build good trust among employees and customer.
Board Goal
“To build healthy working environment for the employee and consumer in the market in
coming 1 month with the help of implication of different health and hygienic measuring tool”
Organization is looking to build the working environment in the organization in which
all the employee can operate freely and all the consumer generally trust the variety of the
different offering of the company in the market. These will be done in the organization with the
help of using variety of different tools which generally used to help in measuring and
maintaining the health and hyginitic condition of employee.
“To enhance the sales and revenue of company by 10 percent in coming 6 month by the way
of promoting good hygiene facility at the store”
By implimating the new change management plan at the workplace, organization is
looking to promote good health condition in the organization to attract the eye of the customer
toward different product of the company in the market which will help the company in
enhancing the sales and revenue of the company in the long run (Kerzner, 2017).
“To enhance the customer base of the company by providing good quality service to them in
coming 1 year”
Organization is looking to improve the customer base of the company by implementing
the change management plan in the organization. As organization is looking to improve the
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quality of services in regards of hygine, as there is good sort of demand of such type of the
facility in the market as well.
Measure
There are two different type of measuring tool which will be used in the organization to measure
the efficiency of activity which is being carried out to achieve the objective or goal of business.
Two measuring tool which will be used are as follows:
Benchmark: It is the first tool which will be adopted in the organization. It is the tool in
which organization will be fixing the different standard of quality which will be require at the
time of carrying out different activity. On the basis of the same in the organization actual
performance will be measure to the same these would definitely help the company in fixing up
variety of the variation which has been found out in the organization.
Balance scorecard: It is the another type of the measuring tool which will be used in the
organization, It is the measuring tool in the organization in which the manager in the
organization will be keeping the track upon the variety of different sort of the function which is
being carried out in the organization and on the basis of the same manager will be making the
report in the organization which will be noting down variety of different information related to
the same in the organization. These report will be evaluated on the weekly basis by the manager
and on the basis of the same will try to find out the variance in the performance and on the basis
of same will look to sum up the good outcome (Kerzner, 2018).
Time line
Task Mode Task Name Duration Start Finish Predecessors
Auto
Schedule
d
Project Initiation 12 days Tue 7/28/20 Wed 8/12/20
Auto
Scheduled
Identification of the key
purpose of carrying out
the project
3 days Tue 7/28/20 Thu 7/30/20
Auto
Scheduled
Examining the purpose,
aim and objectives of the
business
2 days Fri 7/31/20 Mon 8/3/20 2
Auto
Scheduled Development of team 2 days Tue 8/4/20 Wed 8/5/20 3
Auto Identifying key roles 3 days Thu 8/6/20 Mon 8/10/20 4
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Scheduled and responsibilities
Auto
Scheduled
Assigning key roles and
responsibilities 2 days Tue 8/11/20 Wed 8/12/20 5
Auto
Schedule
d
Project planning 18 days Thu 8/13/20 Mon 9/7/20
Auto
Scheduled
Evaluating project
requirements 3 days Thu 8/13/20 Mon 8/17/20 6
Auto
Scheduled Selection of the venue 2 days Tue 8/18/20 Wed 8/19/20 8
Auto
Scheduled
Examining target
audience 2 days Thu 8/20/20 Fri 8/21/20 9
Auto
Scheduled Stakeholder analysis 5 days Mon 8/24/20 Fri 8/28/20 10
Auto
Scheduled
charter project
preparation 3 days Mon 8/31/20 Wed 9/2/20 11
Auto
Scheduled
Examine the key
resources for project 3 days Thu 9/3/20 Mon 9/7/20 12
Auto
Schedule
d
Project Execution 9 days Tue 9/8/20 Fri 9/18/20
Auto
Scheduled
Giving training to the
employees 2 days Tue 9/8/20 Wed 9/9/20 13
Auto
Scheduled
Allotment of the key
resources 3 days Thu 9/10/20 Mon 9/14/20 15
Auto
Scheduled Preparation of a budget 2 days Tue 9/15/20 Wed 9/16/20 16
Auto
Scheduled
performance quality
management 2 days Thu 9/17/20 Fri 9/18/20 17
Auto
Schedule
d
Project monitoring 5 days Mon 9/21/20 Fri 9/25/20
Auto
Scheduled Managing of the risk 2 days Mon 9/21/20 Tue 9/22/20 18
Auto
Scheduled
selection of tool for
monitoring of the project 3 days Wed 9/23/20 Fri 9/25/20 20
Auto
Schedule
d
Project Closure 4 days Mon 9/28/20 Thu 10/1/20
Auto
Scheduled project review 2 days Mon 9/28/20 Tue 9/29/20 21
Auto
Scheduled
suggestion for
improvement 2 days Wed 9/30/20 Thu 10/1/20 23
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Stakeholder analysis
Name Level of
Interest
Level of
Influenc
e
Role in the project Way to manage
Stakeholder
Project
Manager
High High Project manager are the
one who will be carrying
out all the activity
related to the project in
the organization. They
will be making the
variety of different kind
of decision and
regulation in the project
and all the different
individual in the project
will be following the
same in the market so
that processing of the
business can be carried
out easily in the market
as well (Joslin, 2019).
Interest level of the
project manager can be
managed in the
organization by
providing good sort of
clarity to them in terms
of what they have to
carry out in the project
these will eventually
help the company in
fixing up the project in
the better way in the
organization.
Project
Sponsor/Owne
r
High Moderate They are the one for
whom the project will be
carried out in the
organization. They are
the one who will be
providing the financial
Interest level of variety
of the sponsor and
owner in the project by
maintaining a good sort
of clarity in terms of
what is the position of
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assistant to the project
manager and project
team. Also these
stakeholder in the
project used to provide
the information about
the market condition
which are prevailing in
the market in condition
of decision can be taken
in the organization.
the project in the
business (Eskerod and
Larsen, 2018). Also, all
the sponsor should be
clear about the amount
of the resources require
at different stages of the
project
Consumer High Low They are another
important stakeholder
for the project, all the
different decision which
are being taken in the
organization are taken
by looking at the need
and the preference of
different consumer
which is prevailing in
the market. Also, these
stakeholder will decide
the success of the project
as all the activity which
will be performed will
be in regards of making
consumer satisfy
(Cuppen, 2016).
Interest level of different
consumer can be
maintain in the
organization by
diverting the different
purpose of the project in
the organization in a
way that it used to help
the different consumer
in satisfying the
different need and
preference which is
possess by different
consumer in the market.
Employee/
Project team
Moderat
e
Moderate These are type of the
stakeholder in the
To manage and maintain
the interest level of
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project which will be
carrying out the variety
of the different activity
in the organization to
contribute toward the
success of the project. In
the current project all the
project team member
and employee in the
organization will also be
interested in the outcome
of the project as some of
the activity in the project
will also be carried for
employee as well. They
generally has reputation
interest link with the
project.
employee and project
team member in the
project, project manager
in the project has to
make sure that they used
to motivate different
project team member
and the employee in the
project. These will
eventually help the
project team and
member in presenting
themselves in better
way.
Third party
Agency
Low Moderate They are the one in the
project whom will be
proving the different
health measuring tool in
the organization. They
are the one in the project
who will be having some
sort of interest link with
the same in the project.
To manage the interest
of third party agency in
the market, project
manager has to keep the
good amount of clarity
in the organization, this
will eventually help the
company in managing
the supplier base of the
company in the better
way (Krishna, 2020).
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CONCLUSION
After going through the above plan it has been clearly identify that organization is having a
clear vision and there are variety of different sort of the benefit which will be also seen by the
organization. After that report concludes the key driver of the project. After that report
concludes the shareholder analysis and time line to complete the project.
Also report concludes that there are variety of the benefit which also has to be seen by the
organization in the market such as organization will able to see better amount of the consumer in
the market. Also it will help the company in improving the level of trust among the employee
and consumer in the market in a long run as well.
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REFERENCES
Books and Journals
Meredith, J. R., Shafer, S. M. and Mantel Jr, S.J., 2017.Project Management: A Strategic
Managerial Approach. John Wiley & Sons.
Kerzner, H., 2019. Using the project management maturity model: strategic planning for project
management. John Wiley & Sons.
Fleming, Q. W. and Koppelman, J. M., 2016, December. Earned value project management.
Project Management Institute.
Kerzner, H., 2017. Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.
Kerzner, H., 2018. Project management best practices: Achieving global excellence. John Wiley
& Sons.
Joslin, R., 2019. Project management methodologies, project success, project governance,
contingency theory, agency theory, and stewardship theory. In Project management
methodologies, governance and success(pp. 17-30). Auerbach Publications.
Krishna, D. K., 2020. Status and Growth Prospects of Agritourism: Multi-stakeholder
Analysis. International Journal of Agriculture Sciences, ISSN, pp.0975-3710.
Eskerod, P. and Larsen, T., 2018. Advancing project stakeholder analysis by the concept
‘shadows of the context’. International Journal of Project Management .36. pp.161-
169.
Cuppen, E., 2016. 15 Stakeholder Analysis. Foresight in Organizations: Methods and Tools,
p.208.
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