Project Report: Analyzing Woolworths Supermarket Online Store Issues

This project analyzes the Woolworths Supermarket's online store, focusing on the challenges faced by customers and the underlying issues within the e-commerce platform. The analysis identifies problems such as payment issues, out-of-stock goods, and the need for improved customer relationship management. The project evaluates the website's components and the impact of these issues on the business's performance. The student's role involved identifying these problems and recommending solutions to improve the online store's efficiency. The project highlights the importance of real-time updating, effective customer service, and efficient supply chain management. The study recommends implementing better customer relationship management systems and efficient processes to ensure customer satisfaction and retain their trust. The project also proposes risk management strategies to mitigate potential issues in the future. The ultimate goal is to improve the online shopping experience for Woolworths customers, improve customer satisfaction, and enhance the overall business operations.

Running head: PROJECT MANAGEMENT
Applied Project
Name of the Student
Name of the University
Author Note

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Role
The objective of the project was to identify the performance of Woolworth supermarket.
My role in the project was to identify the issues that were faced by the online store of Woolworth
supermarket. In order to analyze and identify the issues, I have focused on evaluating the online
platform that is used by the organization. it is essential for every organization to focus on their
key activities so that they can provide proper facility towards the customers. Woolworth
supermarket online store offers wide range of features towards the customers. However it has
been observed that there are several issues that are hampering the business performance. My role
in the project was to identify the issue faced within the Woolworth supermarket and
recommending proper measures for overcoming the issues. While addressing the case, I have
observed that the main issues were with handling the customers. There is a need to have proper
customer relationship management within the online store so that it becomes easy to provide
services towards the customers. I have focused on evaluating the website components and the
issues that are associated with the Woolworth supermarket online store. After evaluating the
online store it can be stated that due to lack of scientific management and real time updating
feature the organization Woolworth supermarket failed to provide proper services towards the
customers. Hence there is a need to have proper knowledge so that they can manage their
services effectively.
In order to resolve the issue, I have suggested efficient recommendation so that it can
help in managing the performance of the store effectively. Along with this, risk management has
also been designed for the organization. I have focused on managing all the key issues and also
designed proper system for enhancing the Woolworth supermarket online store. Therefore I can

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state that, my role was to manage and suggest ways to improve the online website for Woolworth
supermarket.

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Bibliography
Heagney, J. (2016). Fundamentals of project management. Amacom.
Kerzner, H. (2017). Project management: a systems approach to planning, scheduling, and
controlling. John Wiley & Sons.