Organizational Behaviour Analysis: A Woolworths Case Study Report

This report delves into the organizational behaviour of Woolworths, an Australian supermarket chain, examining the challenges and issues stemming from its management practices and workplace environment. The study investigates problems such as managing workforce diversity, improving ethical behaviour, and resolving workplace conflicts, all of which impact the company's potential for growth. It highlights the significance of organizational behaviour in managing people and fostering positive human relations, emphasizing the need for effective communication and collaboration among employees. The report recommends that Woolworths engage in regular communication with employees, adopt a contingency approach to decision-making, and empower employees by providing them with opportunities to take responsibility and be authorized for their tasks. Ultimately, the report concludes that addressing these organizational behaviour challenges is crucial for improving employee productivity, fostering a positive work environment, and ensuring the company's overall success. Desklib provides access to this assignment and many other resources for students.

Organisation
behaviour

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TASK...............................................................................................................................................3
Background of the Scenario.........................................................................................................3
Purpose and background of study................................................................................................4
Investigated results......................................................................................................................4
Significance of the study.............................................................................................................5
The problems and issues of situation...........................................................................................5
Recommendation.........................................................................................................................6
CONCLUSION................................................................................................................................6
REFERNCES:..................................................................................................................................7
Books and Journals:.....................................................................................................................7

INTRODUCTION
The report aims to analyse the study of organisational behaviour in a company.
Organisational behaviour is all about how the people behave and act within a company while
working different task and activities. There are a lot of people involved at single workplace to
achieve mutual objectives. These people share their skills and talent with each other to achieve
these goals and objective. Therefore everyone has different behaviour and prospective towards
working which creates a whole workplace environment. It is a study of people interaction to
make the business effective (Nuckcheddy, 2018). This report is going to build a case study on
organisational behaviour of Woolworths Company. It is an Australian supermarket which is
established in 1924 in New Zealand. The company send all the consumer food items and earning
highest revenue. The report is going to discuss about the issue of the company in their
organisational practice. These issues will be come to a conclusion by exploring alternative
solutions and focus on taking better action for future development.
MAIN BODY
TASK
Background of the Scenario
Woolworths is a largest Supermarket of Australia which sells all kinds of consumer products
in order to satisfy customer needs. It is a retailer of variety of product which sells under one roof.
It has 800 stores at National level which has around 30000 employees. The company has
effective platform for employees working and managing their behaviour. In Woolworth,
organisations have a hierarchy system in order to keep control over how the employees perform
into the company. Due to having large operations the company needs to maintain a chain of
communication in which all the employees act as per set guidelines and rules. The scenario
showcase that it is not an easy task to manage each and every employee and meet with the
business productivity. There are many challenges and issues encounter while talk about company
employees behaviour which impact on the efficiency of organisation. The issues could be
empowering workforce for work hard managing workforce diversity improve ethical behaviour
and manage workplace conflicts. These are the common issues which decline the potential of
company to grow and expand into other market.

Purpose and background of study
The purpose of the studies to analyse the effectiveness and importance of organised behaviour in
Woolworth’s worth. It is always that the company follow a hierarchy system in which the head
of the branch is responsible for overall performance of the supermarket (Khaola, and Rambe,
2020). Below this stage, senior managers and day to day managers are performing their activity
and monitor all the stock and staff. All the employees are needed to report to their senior
managers in order to ask any doubts and take guidelines. Apart from this, the company fails to
manage their workforce for long term in the organisation. In this dynamic competitive world, it
is necessary to bring frequent changes as per customer demand which create pressure among
employees. This shows that the people could not deal with the pressure effectively and it results
in their De-motivation (Jacobs, and Manzi, 2020). The company maintain and informal
environment in which no authorities and responsibilities are divided among level and Middle
level employees. This impact on workplace activities which get delay and conflict arises. The
study will focus on addressing the issue of managing the change in behaviour within employees
due to having change in the business environment.
Investigated results
With the help of Investigation, it has identified that number of employees are getting pressurize
work situations in modern workplace. The companies are begin to being attentive about modern
requirements which requires digital, technological and innovative changes into product and
services. The employees are working in Woolworths reacting differently due to having different
culture attitude, perception and values while working. Our national behaviour is study about all
the changes take place in the values and performance of employees which give rise to new
challenges for the company. Maintaining relations and coordination is a key success factor of
organisation which could beer any change in the workplace environment. When efforts get
collaborative and supportive, no one can stop employees to work hard and being motivated. It
has presented in the investigation that people get motivated through many factors like rewards
recognition appraisal positive work place and many more (Hosain, 2019). When there will be
regular communication among all the employees they will get to know each other and do not
hesitate while asking any doubts. This is one of the main problems facing by Woolworths by
following a hierarchy system. In which the low level of employees could not report their
problems to the senior manager and their face office politics. This impact on their productivity

and performance get disturbed. The Woolworths finding a problem in keeping collaboration due
to having distinct positions and power into organisation. This shows that the employees could
not ask freely about any help and resolving issues which get manipulated in the middle level of
Hierarchy. The situations bring changes in employees behaviour and make them force to think
about negative aspects and ignore the positive ones.
Significance of the study
The study of organisational behaviour is significant for the growth and prosperity of
organisation. A company is a combination of group of people who act positively to gain the same
results by working on achieving mutual objectives. The shows that, or national behaviour is
important to manage people at workplace and give difference to human relations. It can be learn
through the study that the wolves work company facing issues due to infective management of
people and their perception. It has analysed that working in discipline is necessary into a
company but excessive discipline could make it difficult for people to work comfortably. It binds
all the effectiveness of company which include job satisfaction or National culture, leadership
and developing a good team Verma,and Mohapatra, 2020). So organisational behaviour includes
the concept of finding individual differences motivational concept human dignity quality of
interest and human participate in workplace contribution.
The problems and issues of situation
The case study has involved a lot of problems and situations arrive when group of people
walk together for a single motive. The employees of Woolworth are facing the problem of
change in management practices which leads to make it difficult to work in covid-19
circumstances. Due to having a huge changed in workplace activities like virtual training,
working from homes and adapting digital technology it become difficult for many people to
involve in this change and perform affectively. Here the issue arise here is all about giving good
guidance and leadership . the managers could not provide effective guidelines and training in
order to work with new task and adapt Technology. It shows that, the company is in serious need
of Effective People behaviour through applying its approaches. It can be learning that the whole
performance and productivity of company is depending on how people work and put their best
efforts. This situation reflects that having right behaviour into the organisation it's a kind of
motivation for all (Punnett, and Senaji, 2022). When power authority, responsibilities are divided
as per everyone's capability it will not create any biases and conflict. The main challenge found

here is to involve right skills of humans and improve quality and productivity. Also the
organisational behaviour impact on workforce diversity in which people could not manage to
corporate with different backgrounds people and create a comparison between their values
religious and believes (Larijani, and Saravi-Moghadam 2018). This does not showcase and
ethical approach of working which can create negative impact over company’s reputation.
Recommendation
 The best recommended solution for was worth it to engage in regular communication with
employees. This will impact on their work working and keep the motivated as they are being
valued and listen. It really works at practical level when people get listen to their problems
and provide a better solution. Therefore the company good make change in attitude and
behaviour of employees by giving them opportunity to be responsible and authorised for
their task.
 The company could use contingency approach in order to take best decision as per the
situation. The managers need to be flexible in using right problem solving technique at right
way which would not affect a cordial relationship among employees.
CONCLUSION
The Report has concluded that our national behaviour is an important concept to bind and
collaborate all the employees together . the objectives could not be achieve by together efforts
and behaving in a right manner. Everyone is working to get salary and career development so
that each employees has rights to take decisions and work in a positive environment. Therefore
the report has concluded that organisational behaviour may bring challenges of employees
productivity response and diversity. this could be minimise through being involved in regular
communication which will cover half of the problems of workplace.

REFERNCES:
Books and Journals:
Nuckcheddy, A., 2018. The effect of personality on motivation and organisational
behaviour. Psychology and Behavioral Science International Journal, 9(2), pp.1-5.
Jacobs, K. and Manzi, T., 2020. Conceptualising ‘financialisation’: governance, organisational
behaviour and social interaction in UK housing. International Journal of Housing
Policy, 20(2), pp.184-202.
Hosain, M.S., 2019. Unethical pro-organisational behaviour: Concepts, motives and unintended
consequences. Asia-Pacific Journal of Management Research and Innovation, 15(4),
pp.133-137.
Verma, P. and Mohapatra, S., 2020. Strong Identification, Weak Ideology, Organisational
Culture or All: Unethical Pro-organisational Behaviour in India. In War, Peace and
Organizational Ethics. Emerald Publishing Limited.
Punnett, B.J. and Senaji, T.A., 2022. Essentials of Organisational Behaviour in Africa.
Routledge.
Larijani, F. and Saravi-Moghadam, N., 2018. The effects of positive organisational behaviour on
entrepreneurial personality and innovation. International Journal of Productivity and
Quality Management, 23(2), pp.247-272.
Khaola, P. and Rambe, P., 2020. The effects of transformational leadership on organisational
citizenship behaviour: The role of organisational justice and affective
commitment. Management Research Review.