Woolworths: Solving Employee Turnover and Customer Complaint Issues

This report identifies and analyzes the problems of high employee turnover and customer complaints at Woolworths Supermarket, a leading retail industry in Australia. It outlines a plan to overcome these challenges using Lewin's change management model, focusing on unfreezing the current state, implementing changes, and refreezing the new state. The report references academic literature on employee turnover and organizational performance, along with information from Woolworths Group's official website. This analysis aims to provide insights into managing these issues effectively within the organization. The complete assignment is available on Desklib, where students can find similar solved assignments and past papers.

MANAGEMENT INFORMATION
SYSTEM
Name of the Student
Name of the University
Author Note

Brief Overview
• Woolworths Supermarket is one of the highly
ranked retail industries in Australia.
• High rates of employee turnover.
• Great loss of the contracts due to the high rate
of complaints of the customers.

Identified Problems
• High employee turnover
• High customer complaints

Plan to overcome identified problem
• Unfreezing
• Implementing change
• Refreezing

References
Hancock, J. I., Allen, D. G., Bosco, F. A., McDaniel, K. R., & Pierce, C. A. (2013). Meta-analytic review of employee turnover as a predictor of firm
performance. Journal of Management, 39(3), 573-603.
Hausknecht, J. P., & Holwerda, J. A. (2013). When does employee turnover matter? Dynamic member configurations, productive capacity, and
collective performance. Organization Science, 24(1), 210-225.
Herman, H. M., Huang, X., & Lam, W. (2013). Why does transformational leadership matter for employee turnover? A multi-foci social exchange
perspective. The Leadership Quarterly, 24(5), 763-776.
Shirey, M. R. (2013). Lewin’s theory of planned change as a strategic resource. Journal of Nursing Administration, 43(2), 69-72.
Stanley, L., Vandenberghe, C., Vandenberg, R., & Bentein, K. (2013). Commitment profiles and employee turnover. Journal of Vocational
Behavior, 82(3), 176-187.
Woolworthsgroup.com.au. (2018). Woolworths Group: Quality Brands and Trusted Retailing. Woolworthsgroup.com.au. Retrieved 2 April 2018, from
https://www.woolworthsgroup.com.au/
Woolworthslimited.com.au. (2018). Woolworths Group: Quality Brands and Trusted Retailing. Woolworthslimited.com.au. Retrieved 2 April 2018,
from http://www.woolworthslimited.com.au/icms_docs/182381_Annual_Report_2015.pdf
Woolworthslimited.com.au. (2018). Woolworths Supermarkets - Woolworths Group. Woolworthslimited.com.au. Retrieved 2 April 2018, from
http://www.woolworthslimited.com.au/page/Who_We_Are/Our_Brands/Supermarkets/Woolworths/