Comprehensive Report: Work and Employment Relations at Marks & Spencer

This report provides a comprehensive analysis of work and employment relations within the context of Marks & Spencer. It begins by defining employee relations and their significance in maintaining a healthy working environment and fostering team spirit. The report then delves into the roles and responsibilities of both employees and employers, outlining their respective rights, duties, and obligations. It further evaluates the impact of stakeholders, both internal (employees, managers) and external (suppliers, shareholders, customers, community), on enhancing the company's profitability and productivity. The report also examines the impact of positive and negative employee relations on various stakeholders and concludes with a summary of key findings and references.

Work and Employment
Relations

Table of Contents
INTRODUCTION...........................................................................................................................3
Explain employees relation in the context of organisation. .......................................................3
Comparison between rights, duties and obligations between employer and employees............5
Evaluation of stakeholders in order enhancing profitability and productivity of company. .....7
Impact of both positive and negative employee relations on different stakeholders..................9
CONCLUSION.............................................................................................................................10
REFERNCES................................................................................................................................11

INTRODUCTION
Employees relation play major role which maintain healthy working environment and
developing good relationship within organisation. It also considered as mutual relationship with
the employees which is necessary to each and every one worked together and developing team
spirit. In these report it has been chosen organisation Marks & Spencer where there is
understand employment relationship concept and management at micro & macro level. It is one
of the famous organisation in UK (Ackers, 2019). It mainly dealing in fashionable clothing
segment which provided various facility to customers. In addition to this, analysed different
roles and responsibility of employees and employers along with their rights, duties and
obligations. Employees relation is important for an organisation and also impact on relations
between the employer and employees which affect the goal and objective of company.
Explain employee’s relation in the context of organisation.
Employees is the valuable asset of company so they adding value in organisation with
daily activities. Managers developing healthy working environment and maintaining strong
relationship with their employees so they impact of the company profitability. In context of
Marks and Spencer, managers provide good working environment so it leads to improving
overall performance of employees and developing mutual understanding between employees and
employers. Employees relation is utmost important for an organisation so mentioned below.
Enhancing profitability and productivity-: Employers developing strong bonding with
their subordinates so create healthy environment due to employees work with full of dedication,
hard work as well as honest towards work. Marks and Spencer superiors motivated their team
members due to improve performance and productivity of company. It also helps to increasing
profitability of company (Aykac, 2016).
Employees engagement-: There are ample number of programmes run by HR manager
for employees such as employee’s engagement programmes is one of the programme which
helps to retain loyal employees and all the activities in order to conduct in organisation so
significant involvement of employees. Marks and Spencer manager provides comfortable zone
so can work in effective manner.

Reduce conflicts-: Healthy employee’s relation is important for an organisation in order
to developing peaceful workplace and reduce conflicts between the employees and employers. In
relevance of organisation, leaders listen their problems and helps to solve them and they
motivated and encourage for doing work in efficient manner.
Fundamental of employees laws:
There are ample number of rules, regulation and law formulated for the main motive to
deliver powers to employees and must be aware about the rights and obligations so such laws
which are governed by UK government (Budd, 2020).
The first law which name as “contract of employment” which kind of agreement
between employers and employees in order to mutual understanding between them due to it is
part of service and provide apprenticeship which is implied or expressed in both witting and oral
form.
Employment relations act 1999-: It is act which refers to those focused on maintain
good relationship with employees. In reference of organisation, proper way to established
relation with trade unions and implemented rights and obligation. It leads to maintain healthy
relation between employees and employers.
National minimum wages act 1998-: There so many organisations which wrongly
utilize employees and not to be paid minimum amounts to workers so it is illegal. Marks and
Spencer, properly paid wages to workers according to the rate as per hour contribution. As per
the law organisations adhere to paid employers minimum wages and followed these law properly
(Collins, 2017).
Maternity and paternal leaves regulation 1999-: This law said that employers bound
to given maternity leaves, paternal leaves to employees because under this act all the rights
favourable for employees. It is necessary to organisation must be followed all the rules and
regulation get mandatory to give essential leaves.
Agency worker regulation act 2010-: This act basically forces to avoid inequality
between agency workers and main aimed to stopping of discrimination against inequality. In
relevance of Marks and Spencer, it focused to provides correct pay according to its working hour
and all are workers treated equally cannot create differentiation between them.

Evaluates the rights, duties and obligations between employer and employees.
Rights-: Employers has to possess some laws and obligations which is mandatory to
followed because legal compliances. In reference of organisation, it considered as hiring an
employee, providing training sessions and timely instructions. In context of Marks & Spencer
employers have such rights under employment contract so such legality that are identified which
are follows (Dundon, 2019). Contract between employees and employers in order to making
policies which is related to their working hours, medical benefits, paid leaves, performance
appraisal, compensation and many more. It considered as all policies is making for the beneficial
for employees and its describing roles, responsibility and job position in their organisation.
Employers must be providing good working environment with proper workplace, safe
and secured working culture. It involves managers cannot create inequality and discrimination
between employees. Leaders liable or authority provide safe and secured working culture so
team performs in effective manner. Some rules and regulations has formed which mandatory to
followed such rules and regulation. As per the laws provided fair pay according minimum wages
act and federal labour standard. In some cases, doing extra work so accordingly pay for that and
also established proper reward system in organisation (Greene, 2019).
Duties-: Employers has so many duties which performed in timely manner. The main
duties of employers guide the employees when they working in risky place or may be happening
to any kind of injury and health issues (Heyes, 2019). Employer responsibility conducting proper
training seminars for employees in order to create awareness of working culture along with
given proper time so adjust new atmosphere. In Marks & Spencer they are formulated various
rules and regulation regarding employees and those individuals dead honest towards the work
and they follow guidelines in proper manner as well as work accomplished within time frame. It
performs many activities in proper way so positive outcomes and not interrupted or stuck in any
kind of situation.
Obligations-: Organisation must fulfil all the condition so it is mandatory to providing
payslips to employees. Organisation deliver various kind of facility to employees like lunch
facility of 30 minutes and many organisation has 5 days working criteria. They can perform a
duty or working hours in office 8 hours as well as various leaves facility also provided. Proper
leaves structure which related to CL, PL and employers also provides insurance policy under

accidental claim for many other causes. In relevance of organisation., employees fulfil their
duties in order to accomplished work in proper manner so it beneficial for both employees as
well as organisation. They are not disturbing any kind dissonance on part of employers and fulfil
all the condition which possible (Howell, 2016).
Thus, includes all rights, duties and obligations which related to employers and employees
and fulfil all the requirements within time frame in order to Marks & Spencer perform activities
in proper manner.
Evaluation of stakeholders in order enhancing profitability and productivity of company.
Internal stakeholders
Internal stakeholders refer to those which is important for an organisation and they play
crucial role in company. They are including such as employees, chief executive officers,
mangers and board of director’s committee all are make putting so much efforts for enhancing
profitability and developing brand image at marketplace (Leisink, 2016). Marks and Spencer
board of directors and shareholder included in decision making process towards the policy of
company. It also affects all the function of businesses and influence decision regarding policy
and guidelines. Internal stakeholders which are discuss below.
Employees-: Employees play vital role in an organisation due to perform various activity
and focused to achieved the objective of organisation. Marks and Spencer employees work hard
towards improve performance and generating more revenue in specific time frame. HR manager
providing training session on particular time period in order enhancing their skills and
knowledge. Thus, leaders allotted specific task to team members so completed within time
frame. In context of company, managers encouraging and motivated towards the work so
perform well on that basis provide reward for employees and conducting ceremony.
Manger-: Manger is determined internal stakeholders in order to their main roles and
responsibility so it helps to monitor and control employee’s performance. Making appropriate
strategy which specific time frame because improve performance along with increasing profits
of company. In relevance organisation, managers play major role due to assign the works and
responsibility to employees in order to successful achieved organisation goal. They putting so
much efforts to perform activities in very well-mannered because growth and success both are
depends on these factors along with they are involved in decision making process on the basis of
different task and activity which performed by subordinate (Mumford, 2016).

Hence, these is essential concept for each organisation due to these areas included all
stakeholders which performed functions in effective manner. The internal stakeholders are
valuable assets in order to achieved organisational objectives. It works in efficient way because
main aim to earning profit for future period of time.
External stakeholders
There are so many external stakeholders which performed functions in effective manner.
Marks and Spencer mangers and shareholders participated organisation activities in effective
manner so they include various external stakeholders which work for organisation.
Suppliers-: Suppliers under as external stakeholders, Marks & Spencer maintaining good
relationship and they provide various services to organisation in order to perform well or also
can be said as contractual relationships. In relevance of organisation, distribution network is
strong they easily available products and services at marketplace (Muntaner, 2018).
Shareholders-: They play major roles so putting so much efforts in organisation due to
earn profitability and investing money in enterprise due to expansion of business and developing
new products.
Customers-: customer is essential aspect without that company cannot run their
businesses so organisation easily fulfil all the requirements of goods and services. Marks &
Spencer, it includes various products and services offers to customers and achieving satisfaction
at all level.
Community-: In context of Marks & Spencer, it includes regulators, government, trade
bodies, media and society groups. Organisation conducting research and survey so accordingly
prepared reports which related as responding providing information on different areas.
Stakeholders plays important role so organisation must be maintaining good relationship
with an organisation so which are mentioned below.
In organisation both are included external and internal stakeholders in order to managed
works, influences their decisions in different activities due to perform accordingly to fulfil all the
needs and expectations. They work together and coordinated in that way so performed well and
developing team spirit and easily solve all concerns of organisation (Patmore, 2018). It also
practices to increasing stakeholder’s engagement and contributing in different kind of
programmes so maintaining positive as well as healthy relationship in an organisation. It also
plans strategies which is useful for company because consideration towards employee

expectations. Marks & Spencer manager work accordingly and putting all possible efforts in
order to fulfil requirements of employees which result cost effectiveness. In relevance of
organization, stakeholder properly examine all things due to fair practice as well as followed all
the legal obligations and providing a nondiscriminatory workplace environment for employees.
These aspects considered as developed positive relationship between employers and
employees which are developing positive impact for an organization.
Impact of both positive and negative employee relations on organization
Employees is a valuable assets of organization in order to putting so much efforts
achieving goal and objective of organization. In context of organization, subordinates performed
quality works so attain targets in daily routine. Success depends of the enterprises on the
performance of employees. Marks & Spencer have formulating different kind of strategies to
attract and retain loyal customers for future period of time so developing good relationship. It is
focused and making strong bonding with workers so get maximize their performances at
marketplace and accomplish anticipated success. There are various kind of affects and adverse
staff relation so intervention of stakeholders so mentions appropriate points (Patmore, 2018).
Pessimistic relationship effect on stakeholders
The pessimistic staff relation is referring to those which employers not maintain healthy
relationship with employees it includes so many causes such as staff not work in effective
manner so cannot fulfill requirements at work place and treated unfairly. It leads to arises
various kind of concerns such as jobs dissatisfaction within staff, conflicts and several issues
which arises into firm along with they affect the overall performance and productivity of
company which shows decreasing their market share at marketplace. In relevance of
organization, it faces so many issue such as unfair treatment employees which impact their work
performance (Pedulla, 2016). Moreover, those employees dissatisfied from job so they cannot
perform well and not focused towards work which overall affect the efficiency and effectiveness
of the organization at marketplace.
Optimistic staff relation effect on stakeholders
Mangers maintain healthy and positive relation with employees so it leads to Marks &
Spencer effectively achieved goal and also impact overall performance of staff which in turn
increases profits of firm. In addition to this, they also assisting various areas within organization
and presenting optimistic image in the market which reflects on increasing goodwill that support

by employees and stakeholder engaged in activity. For instance, Organization easily building
appropriate image and capture huge market share at marketplace. It is more focused towards the
customers and also providing all kind of facility to attract more customers so on that basis
investors invest more in the entity in order to success and growth of firm. On the other hand,
adverse relationship among employees so it leads to job dissatisfaction and demotivated towards
the work so cannot take so much interest in overall activity. However, worker’s turnover ratio
also affected it leads to impact on government relations as Marks & Spencer contributes in UK
GDP it affects employment, tax contribution and spending with British based business (Teipen,
2016).
In relevance of Marks & Spencer, have to focus to maintain healthy and positive relation
with its staff and employees due to their performance affect at the marketplace. It all the related
concern and issue get minimized. Further, it helps to development of organization and attaining
higher profitability and productivity of company.
Respective firm focused towards the relations with its employees so rendering proper
chance to perform well and providing equal opportunities as well as accordingly settle amount of
salary. It also impacts to reduces conflicts at workplace and developing healthy relationship so it
brings job satisfaction which leads towards performing activities together at workplace
(Wilkesmann, 2016).
CONCLUSION
After brief analysis of these report, it has been said that the employee’s relations are
essential to each organization and also influencing the behavior of stakeholders in an
organization. It considered various roles and responsibility of different stakeholders so it
includes employers, government and trade union which affecting the employment relationship in
the organization. There is necessary to understand positive and negative impact of relation which
affects performance of company. It also leads to affect profitability and productivity of
organization. There are included positive relation which brings enhancing job satisfaction level
among employees and negative impact shows adverse effect.

REFERNCES
Books and Journals
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