Work-Based Learning Report: Bkleen Detailing Professional Development

This report focuses on work-based learning at Bkleen Detailing, a car service provider in the UK. It begins by outlining the author's career goals as a maintenance engineer and the necessary personal and professional training. The report then identifies personal and professional development techniques, analyzing issues such as employee underperformance and poor communication. A professional development plan (PDP) is presented, detailing strategies to enhance employee motivation through positive work environments, improved communication, and teamwork. Finally, the report recommends solutions to the identified problems, emphasizing the importance of training, clear communication channels, and employee engagement to improve overall business operations and customer satisfaction.

Work-Based Learning

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Desired future career role and personal as well as professional training required.....................3
TASK 2............................................................................................................................................4
Identification of personal and professional learning, development techniques..........................4
Task 3...............................................................................................................................................5
Professional Development Plan for Work – Based Project .......................................................5
Task 4.............................................................................................................................................11
Recommended appropriate solutions to the identified problems and challenges.....................11
Task 5.............................................................................................................................................12
Monitoring and evaluation of the project..................................................................................12
TASK 6..........................................................................................................................................13
Reflective Report......................................................................................................................13
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
Work based learning is the strategy that provide knowledge through real-life work
experiences, which can be helpful in technical and academic skills that help in developing the
employment skills for the specific job role. This is the series of the educational courses which
include the school and universities in the workplace to create better learning in the workplace.
This strategies will help in meeting the learner's need and the meet the requirement of the
industry with skilled and the talented employees in the organisation(Kokotsaki, Menzies and
Wiggins, 2016). Bkleen Detailing is the chosen organisation for this report, It is the car services
provider company in United Kingdom. It also provide various car related service like
maintenance, washing and servicing etc. This is the reflective report which explain the personnel
and professional development of the individual. It will also analyse the future career goal of the
individual that includes the staff manual, interviewing senior staff and conducting surveys of the
customer. Further more, It will analyse the proposed business plan that how motivation of the
employee can be done to enhance the overall efficiency of the business.
TASK 1
Desired future career role and personal as well as professional training required.
For any individual, It is necessary to have the personal and professional development for
securing the desired job role. The individual should have good understanding about the skills and
knowledge of the individual so that they can give their best to achieve the business goal. My goal
is to be a maintenance engineer at Bkleen Detailing, It is the fine car service provider and
provide all type car services and also concern with the maintenance of the cars across the United
Kingdom. This job will help me in increasing and enhancing the skills that will leads to make me
a good engineer and also enhance my knowledge with the guidance of the seniors and also help
me in personal development through various training and seminars. The company have the
skilled and intelligent employees who will help in my personal and professional development
(Kim, 2016).
I can take various training session for the development of my skills and leads to enhance
my knowledge. I can ask to my mentor to take my mock test for analysing the progress of myself
and measure that how much I have improved and progressed in my field. The most important

skill is to work in pressure. This skill can be improved by working in peak loads that guide me
how to manage the work load. I can develop my skills by studying the staff manual of the
organisation. This will help in developing my skills and potential to get the desired job role. I
will take the responsibility of myself to leans the various skills in the workplace. It can be done
by studying the staff manual and follow the same.
The staff manual will help to understand the various aspect of the business and also help
in the preparation of the interview(Karpicke, 2017). I have taken the feedback from my seniors
to analyse the strength and weaknesses of mine regarding this job opportunities. This will help
me to correct my self where I m going wrong and not able to deal with the situation. I have done
the various surveys to analyse the customer needs and experience them and learn the way of
dealing with the different types of customers in the market. These all aspect help me in
improving myself and enhancing my various areas of development.
I can explore the website of the company that will help in getting the related information
of the company and their operational areas. It also help me in knowing the various ways of
enhancing my skills and increasing the knowledge through information provided on website. It
will give the actual data of the company and also guide me to understand the type and various
operations in the company. By reading the magazines of popular author will help in enhancing
my knowledge and clear my theoretical concept that give me clear vision in my practical
learning for the specific job role.
TASK 2
Identification of personal and professional learning, development techniques.
I have secured the position in the Bkleen Detailing as the maintenance engineer, this
company is a car service provider and provide all car related services and give the best services
to satisfy the customer(Jun and Ju, 2017). I have learned the various strategies to learn the
different technique of the business that help me in various business operations. It is analysed that
there is a underperformance of the employees in the workplace and also not having good
communication in their operational areas. These situation will leads to create the shifting of the
employee from their job and company will decrease their business operation as it is not growing
nor increasing their sales volume. If the company is not able to identify such problems, It will

lead to bad consequences on the running of the business. I have learn the new skills that will help
me in minimising these issue within the organisation.
The reason behind the poor performance of the employees will be identified and the issue
which the company is facing regarding poor performance of the employee and poor
communication of the staff in the work place that will leads to create the bad impression in front
of the customer and leads to shift of the customer to the other brand (Jackson and Wilton, 2016) .
In my job role I have to report to my team leader for the assistance with regards to all business
activities. In order to solve the problems, various meeting is held and I suggest the ideas to
overcome such issue and improve the communication channel and the performance of the
employees in the organisation. I have suggested the leadership and problem solving skills to
enhance the overall operations in the business and earn maximum in the large market segment.
To resolve the problem of poor communication in the work place, they are implementing
the new communication channel so that a clear message can be sent to the receiver and easily
understand it. The clear communication will help in good coordination in the organisation and
leads to achieve the business goal. Another problem is poor performance of the employees so
management identifies the reasons behind the poor performance and provide them the required
training and adequate skills that are essential for the specific job role and the theoretical
knowledge for the effective learning for their job.
Task 3
Professional Development Plan for Work – Based Project
PDP refer as a list of some steps helpful of every individual to accomplish each and
every career related goals and targets. With the help of this plan,individual can easily create and
enhance all the skills and knowledge which are required in career development. Every company
want high potential and skilled employees so its necessary for each and every person to enhance
their skills and learn new and advanced skills which will provide better contribution in individual
growth parameter (Irwansyah, et. al., 2018). Every company want a motivated and enthusiastic
employees because happy employees consider as a key of successful organisation. The
description of Professional Development Plan to evaluate how an individual motivation can be
enhanced are discussed below-
PDP Plan for Enhancement of Employee Motivation Level

S.
No.
Learning
Target
Present
Proficiency
Target
Proficiency
Development of
Opportunities
Criteria for
Judging
Attainment
Time
Duration
1. Positive
Environment
at Workplace
Present
Proficiency on
the basis of
generating a
positive
environment at
workplace is 8.
Target
Proficiency
consider as
10.
Generating a
positive
environment at
workplace
consider as a
most influential
way to motivate
employees of the
organisation. Its
necessary to
recognize the
efforts of
employees in
process of to
keep motivated
themselves and
use many way to
complete their
task in a effective
manner.
Different
opportunities
helpful in evolve
the better
relationship
between
employees and
employer of the
With the help
of managers
and other
team leader
judgement
employees
can judge
their learning
and also give
more efforts
to obtain all
the learning
targets in an
effective way.
The time
period is
need to
obtain is
50 days.

company and
these
opportunities
also useful to
resolve various
conflicts and
disputes among
employees and
employers of the
organisation.
Organisation
need to provide
the opportunity
to every
employees to
take their
suggestion and
opinion from
their employees
and also consider
their advise so
that I will
improve the
motivation level
of the employees.
2. Powerful
Communicati
on
Present
proficiency of
powerful
communicatio
n is 7 out of
Target
Proficiency
of mine in
context of
powerful
communicat
With the help of
effective and
powerful
communication
skills employees
can easily
Management
department of
the
organisation
will
responsible
The total
time
duration
to
achieve
this

10. ion is 9 out
of 10.
enhance their
motivation level.
Effective and
powerful
communication
is not only
evolve the
motivational
level of
employees but
give more
advancement to
the company so
that company
easily take
competitive
advantages. All
the employees
need to be
appreciate by the
managers and
other team
leaders and
organisation also
consider the idea
and suggestions
of the employees
in every context.
Bkleen Detailing
need to consier
open door
for the all the
reviews and
judgements
about the
target
proficiency
achieved or
not.
particular
target is
30 days.

policies for the
employees where
all the employees
feel comfortable
and also share
their review and
feedback without
any hesitation.
Lastly,
organisation
should need to be
loyal with their
employees and
also trust them so
that all the
employees will
feel more
motivated and
valuable.
3. Inspire
Teamwork
My current
proficiency to
inspire
teamwork is 9
out of 10.
Target
proficiency
is consider
as 10
because I
want to
consider it
as a strength
.
Those employees
whose
motivation level
already high are
consider as a
leader who will
encourage and
inspire teamwork
so that they will
properly do face
to face
interaction and
Mainly all the
team leaders,
team
members and
managers are
responsible to
provide
judgement to
achieve the
proficiency
level of 10.
Time
duration
is
required
of this at
least 15
days and
it will
ensure
that with
in 15
days this

easily understand
and observe
those employees
whose
motivation level
will become low.
Other employees
of the team can
provide their
support to
enhancement of
confidence and
motivational
level of weak
employees.
Organisation
need to arrange
all the employees
in to different
groups and
encourage them
time to time to
work together.
target
will
accompli
shed.
Moreover, Professional Development Plan will aid the respective organisation in
increasing the motivational level of all the employees. This will lead to accomplish a competitive
advantage against the rivals and it help to enhance the over all performance and productivity of
employees and organisation too (Hall and Miro, 2016). This PDP plan will analysing the impact
and also opportunities which basically provided by the organisation to boost the motivational
level of employees. Furthermore, any requirement of particular opportunities also consider and

tracked with the help of this plan. This PDP plan will be helpful to increase the confidence and
motivational level of employees so that they can perform in a better way.
Task 4
Recommended appropriate solutions to the identified problems and challenges
From the task it can be observed that major problem which has been existing within
Bkleen Detailing are low performance of employees and lack of communication (Ghufron and
Ermawati, 2018). This happened due to decrease in motivation and not having engagement with
commitments towards job. Also poor communication has made delay in transferring of
information related to the project which has made result to differ over task to be performed
within project. I have observed that various challenges is been affecting functioning with
performance of Bkleen Detailing . It my make drastic impact upon position of organization by
making competitors stay ahead of the organization. Lack of motivation among the staff
members was also a serious problem that the company was facing.
Since I have been working within Bkleen Detailing from some time and I have
recommended manager that employees were not performing with effectiveness which has been
analysed with the help of feedbacks related to performance in frequent manner. This made
changes possible within the task in appropriate manner. The feedbacks has been given on weekly
basis. I had recommended my manager that employees were not performing in frequent manner
which make adjusted over changes to be possible in carrying out tasks.
In order to improvise poor communication within Bkleen Detailing is been made as
recommendation over different effective manner which makes communication to be enhanced
with its implementation(Deardorff, 2020). Also different methods of communication is been
used and implied. Thus gave lot of opportunities to be provided by employees and makes
encouragement over innovative ideas and suggestion possible. Then weekly team meetings is to
be done within which managers is there to share goals and develops understanding towards team
members working within team (10 Straightforward Ways to Improve Communication at Work,
2020). The tasks can be allocated as well as expectations can be explained by communicating
effectively with the team members. The communication within the organization should be kept

consistent so that all important messages keep getting communicated and are not missed out by
any employee.
Last problem that has accrued is lack of motivation within employees for eliminating the
problem that has helped in identifying due to less motivation within employees and makes
elimination of all problems which makes recognition of efforts over employees possible. Also
various rewards is been offered with benefits. Then they should be made part of decision making
process which makes trust to be attained within employees. Further weekly goals is to be set by
the employees that has clarify upon doing and makes motivation to be developed in the team by
increasing there productivity(Choy and Chua, 2019) (Dagiene and Stupuriene, 2016) .It is better
to make whole team develop motivation individually. This is helpful in building of moral values
with overall confidence. Also guest speaker is to be initiated with motivation that enhances
performances. Thus, the company should implement these recommendations so that it can
overcome these challenges.
Task 5
Monitoring and evaluation of the project
Monitoring and evaluation is one of the most effective competent that is to be used by an
organization in order to make progress of the project to be identified. Also the process of
evaluation helps in making project for making description over tools like surveys, questionnaires
etc. For this purpose questionnaire is been distributed by employees of an organization which
makes recommendation while enhancing success to be attained with growth by an organization.
This has helped in making employees capture there response upon results to be presented. This
will help the company in understanding which approach was successful and which ones should
be revised. Graphs are other effective tools that can be used by the company for the same.
This has made observation about the motivation upon employees which went up from
55% to 90% that made involvement of employees in decision making which encourages ideas
and thoughts to be expressed. This can be explained with the help of a bar-chart.
Bar graph is helpful for managers in order to make monitoring and evaluating possible
through effectiveness done with the helps of different approaches which is applied. As it makes
facilitation to be done with better understanding within numbers(Carenys and Moya, 2016) .
Manager of blackllin detaling is able to make improvement within the attitude and confidence