Work Based Experience Report: Security Analysis and Hilton Hotel Plan

This report provides an overview of a work-based experience at Hotel Hilton, focusing on the role of a Corporate Security Officer. The report details the process of selecting Hotel Hilton for the work experience, negotiating the work proposal with academic supervisors, and identifying business constraints within the hospitality sector. It emphasizes the importance of prioritizing tasks and responsibilities, creating a work experience plan, and analyzing the benefits of the activities for both the learner and the business. The report also covers fulfilling placement requirements, maintaining systematic work records, and revising the initial plan as needed. Furthermore, it includes an evaluation of the learning experience, monitoring progress against the original proposal, and making recommendations for potential enhancements, ultimately concluding with reflections on the overall experience and its contribution to developing real-life skills and employability factors.

Work Based Experience

TABLE OF CONTENTS
Introduction......................................................................................................................................1
LO1..................................................................................................................................................2
P 1.1 research and evaluate suitable organisations that could provide industry experience.......2
P 1.2 Negotiate with work and academic supervisors a proposal for the work experience........4
P 1.3 Recognise the business constraints on the work experience offered..................................6
LO2..................................................................................................................................................7
P 2.1 agree and prioritise the tasks and responsibilities involved in the work experience..........7
P 2.2 Produce a plan for the work experience.............................................................................9
P 2.3 analyse the benefits of the proposed activities to the business and the learner................12
LO3................................................................................................................................................13
P 3.1 fulfil specified requirements of placement conforming to all related codes of practice. .13
P 3.2 produce systematic records of work undertaken..............................................................14
P 3.3 revise the initial plan as required......................................................................................17
3.4 Make suggestions for improvement and review these with appropriate supervisor............19
LO4................................................................................................................................................20
P 4.1 monitor progress against original proposal......................................................................20
P 4.2 evaluate the quality of own performance.........................................................................21
P 4.3 analyse the learning which has taken place during the work experience using suitable
reflections..................................................................................................................................22
P4.4 Make recommendations on how the experience could have been enhanced....................23
Conclusion.....................................................................................................................................24
References......................................................................................................................................25

LIST OF FIGURES
Figure 1: Prioritising work...............................................................................................................8

LIST OF TABLES
Table 1: Priority functions...............................................................................................................7
Table 2: Work Experience Plan.......................................................................................................9
Table 3: Systematic Records of undertaken work.........................................................................13
Table 4: Revised Plan....................................................................................................................16
Table 5: Review of progress against original proposal.................................................................19
Table 6: Rating of senior managers...............................................................................................20

Introduction
Work based experience is the strategy that supports an individual to experience real life skills
and abilities as well as develop their employability factors. Entire report will be based on
learning experience that includes selection of suitable experience for gaining working
experience, proposal as well as identification of business constraints that are experienced at the
time of work experience. It will also support to understand the necessity of placement with an
emphasize on priorities of task, as well as benefits of work experience to both learners and the
organization. Systematic records, codes of practice will also be identified in the report so that
further improvements can be suggested. Last task of the report will focus on evaluation of own
learning experience while working in Hotel Hilton.
Hotel Hilton is multinational brand in hospitality sector. It owns 570 properties in 85 countries
which are managed by independent operators. It provides high level of quality services and
stands at top positions in the market as compared to its other competitors.
1

LO1
P 1.1 research and evaluate suitable organisations that could provide industry experience
To choose suitable organization for gaining work based experience, it is important to identify the
growing sector that could provide better industry experience in present and future. Reason for
choosing hospitality sector is that it is one of the fastest growing sectors and provides large
number of employment opportunities varied from lower level to top management (Jaworski and
Kohli, 2017). After conducting research I have chosen Hotel Hilton as well as Hotel Premiere
Inn for placement purpose.
Hotel Hilton
 Location: London
 Role: Corporate security officer
 Working hours: 9 hours
 Pay Scale: £ 3000 per month
Hotel Premiere Inn
 Location: London
 Role: Corporate security officer
 Working hours: 12 hours
 Pay Scale: £ 2500 per month
Both the organizations operate with wide range of operations and services and provide
professional development because of their international presence. Hospitality sector exist with
wide range of areas to gain the industry experience in an appropriate manner.
Room Management: It is the area which provides supportive information related to management
of room occupancy as well as capacity of revenue generation. This is one of the most challenging
tasks for managers and hotel executives to manage the room occupancy so that maximum of
revenue can be generated.
2

Security Management: Hospitality sector is customer oriented industry and therefore it is
important for management to ensure the security and safety of customers on priority (Peltier,
2016). Security management must focus on installation of alarms to check the availability of
unethical tools like guns, high security checking equipment, cameras, etc. to avoid any of the
attacks that possibly harm customers and puts negative image on brand in market.
Human Resource Management: Need of human resource management is essential as it has high
focus on maintaining the cultural environment of workplace to maintain the efficiency of
productivity. Both the hotels provide learning experience in context to office handling, concierge
services, reservation management, etc.
Marketing management: This area of hotel industry is responsible for conducting marketing
activities to make customers about their products and services to generate more revenue and
profitability. This provides experience of developing appropriate strategies for business
promotion.
From the above analysis, appropriate job for getting work based experience will be Corportae
security officer.
3

P 1.2 Negotiate with work and academic supervisors a proposal for the work experience
To negotiate with academic supervisors, it is essential to make proposal plan to reflect abilities,
ways of working as well as capability of how to respond under various circumstances. I came to
know about the vacancy of Corporate Security Officer through advertisements in newspaper and
website of Hotel Hilton (Suutari et.al.2016). After the detailed analysis I mailed my resume
through email. Below is the detailed proposal that will illustrate the major elements of my career.
Date:
College: xxxx institute of technology
Interested Job
Interested Industry: Hospitality industry
Organization: Hotel Hilton
Job Specification: Corporate Security Officer
Applied Position
I would like to pursue my career in the area of Corporate Security. My interest is to maintain the
security of the customers as well as to ensure the proper working of all the security equipment’s
in an efficient manner. Before choosing the industry for gaining work based experience, I have
identified that hospitality sector is one of emerging sectors in current economy. This will support
me to gain knowledge on how to manage security of organizations with customers arriving at
large scale in an efficient manner.
Job responsibilities
 To keep a keen eye unusual or illegal activities in premises
 Escort employees as well as guests as per the circumstances
 Management of security team that includes security guards and IT security employees
 Releasing orders for maintenance of security equipment
4

Past Experience
I have previously worked in travel and tourism organization known as TUI travels which is
highly associated with customer service. While working as security manager there I gained the
knowledge of dealing with customers with effective communication skills as well as technical
skills related to security. I assure to work as per the need as both the sectors are highly related
with each other (Mom et.al.2015).
Detailed proposal helped to me get selected for the current post as I agreed with the offered
salary.
5

P 1.3 Recognise the business constraints on the work experience offered
Business Constraints are considered as limitations that influence organization and restrict it to
achieve organizational goals and objectives. Some of the constraints experienced by Hotel Hilton
that affects the business activities in hospitality sector are as follows:
Customer Satisfaction: Hospitality industry is customer centric and therefore it is essential for
management of the organization to identify the needs of customers so that performance of
employees can improvise. This could be one of the major learning experiences on how to handle
customers which will support attaining goals and objectives.
Identification of competition: Strong competitors are the major business constraint and therefore
employees must learn to identify the strategies adopted by competitors so that better strategies
can be developed by the organization to gain better position in the market (Fida et.al.2015).
Employees must focus on conducting research for identifying competitors. Therefore it is
important to implement modern security equipment to ensure the higher security of customers.
Limited Staffing: This is also one of the issues that is experienced by hotel industry. Business in
hospitality sector depends on seasonal changes. At the time of peak season, the organization
faced issues in dealing with customers because of limited number of employees. Hiring of
employees related to security is also the barrier because of budget constraint.
Work Load: Culture of hotel industry is generally pressurised and stressful. Hotel Hilton is one
of the leading hotel organizations that provide accommodation services at large scale. This will
lead to increase the work pressure that is experienced by employees of the organization. Limited
number of security staff lead to increase the work pressure.
All the above business constraints can be overcome with the support of learning experience
which will further help to gain better opportunities in future.
6

LO2
P 2.1 agree and prioritise the tasks and responsibilities involved in the work experience
Work Experience in the organization is highly effective in gaining future prospect. To gain the
better learning experience, it is important to prioritise work in the most appropriate manner.
Being at the position of Corporate Security Officer, the major responsibility is to manage
security of employees as well as guests must be prioritised by following procedures:
1. List of Tasks: At the initial stage of the month or a week, it is important to make a list of
assigned tasks as per the priority so as to complete it in desired time frame.
Table 1: Priority functions
Task of Corporate Security Officer Priority
To observe unusual and illegal activities in
the hotel premises (Maier et.al.2014) High
Escort employees and guests as per the
situations Low
Management of team and training so that
all are aware of security measures to be
taken
Moderate
Maintenance of security equipment Moderate
2. Reviewing of work Load: Corporate Security Officer has the power to delegate the
responsibility of task accomplishment to responsible person in set time period. For an
instance installation of security equipment.
3. Deadlines for the task: Deadlines for each task and activity as per the priority will
support employees to accomplish the task on time.
7

4. Distribution of Workload: It is important to distribute the workload in such a manner that
one task is accomplished at a time to increase the efficiency. High and low priorities must
be set for the overall work.
Figure 1: Prioritising work
(Source: Author)
The above explained steps will support an individual to prioritize work as per the scheduled
time period. This will further help an individual to gain experience so that organizational goals
can be achieved.
8
To do List Reviwing
Work Load
Deadlines
Distribution
of Work
load