Work Based Learning: PDP, Skill Audit & Career Goals in Hospitality

This work-based learning report details a personal development plan (PDP) and skill audit conducted within a hospitality context, specifically focusing on a housekeeping job role at The Ritz London. The report includes an analysis of skills required for the role, such as time management, communication, and technical abilities, alongside a reflection on learning experiences and career goals. The PDP outlines strategies for improving weaknesses and achieving objectives, while the skill audit assesses current competencies. The reflection section discusses insights gained from the experience, including the importance of teamwork, customer service, and continuous improvement. The report concludes with defined career objectives and strategies for professional growth in the hospitality sector. This document is available on Desklib, a platform offering study tools and resources for students.

WORK BASE LEARNING

Table of Contents
Assessment 1....................................................................................................................................3
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
PDP .............................................................................................................................................3
Skill Audit........................................................................................................................................4
Presenting a short note on hospitality organization and work role..............................................8
Identifying skill............................................................................................................................9
Reflection...................................................................................................................................10
Career goal.................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES................................................................................................................................1
ASSESSMENT-2.............................................................................................................................3
INTRODUCTION ..........................................................................................................................3
Project life cycle .........................................................................................................................4
How at project completion you met the deadlines and achieved the benefits of, stage of aims
and objectives for project.............................................................................................................5
..........................................................................................................................................................6
Reflecting upon and evaluate your experience and learning at the workplace............................8
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

Assessment 1
INTRODUCTION
The present report will be discussing personal development plan and skill audit to analyse
goal and skill required for housekeeping job. The present report will also throw light on
reflection as well as short description on hospitality environment.
MAIN BODY
PDP
GOALS SIGNIFICANCE RESOURCE
S
REQUIRED
BARRIERS WHERE I
CAN GO
FOR
SUPPORT
Time management
skill
It will help in dividing
task as well as help in
achieving them
effectively.
Self initiative
support like
proper
planning,
setting
boundaries
and
delegating as
well as
outsourcing
task.
Lack of
priority.
Over loading
work.
Lack of
strategic
direction.
Senior
manager.
Interpersonal skills It will help in building
healthy relation with
the client and other
team members.
Active
listening.
Responsibility.
Teamwork.
Dependability
Lack of trust
among team
members.
Excessive
technical
jargon.
Lecture or
attending
online
workshop of
personality
development
Earn a professional
certificate
It will contribute in
enhancing and
Internship in
repudiated
Finance Teachers and
seniors

developing new skills. firm.
Learn how to manage
stress
It will help in
building concentration
while working. Along
with this, it will
benefit health.
A Podcast to
Practice
Mindfulness.
An At-Home
Cardio
Workout.
lack of
motivation and
not being
more
physically
active.
Online class
Gym
Read books that are
relevant to hospitality
sector.
It will help in
increasing knowledge
regarding work that
will help in solving
future issues .
Books,
journals
Finance Library
Learn new
technologies
It will contribute in
accomplishing
company objective
effectively as well as
boost productivity
Internet
computer
Finance and
lack of
knowledge
IT shop
Working on weakness It will help in reducing
weak area and
converting them into
strength
Practising self
awareness as
well as
keeping
journal for
recording.
Lack of
motivation
Teacher or
senior manger
as it will help
in guiding.
Public speaking and
presentations skill
It will help in
becoming good
speaker that results in
grabbing people
attention.
Books and
journals and
computer.
Finance and
time
Online
lecture or
through
attaining work
shop.

Skill Audit

Skill High Moderate Low
Time management:
 Planning
 Goal setting.
 Auditing and
improving
workflows.
✓
Honesty.
 Integrity
 trustworthy,
loyal,
 fair
 sincere.
✓
Active Listening
 Be attentive.
 Ask probing
questions.
 Summarize.
✓
Reliability
Teamwork.
Leadership.
Responsible.
✓
Laundry
 Monitoring
Equipment
 Thinking
Critically
✓
Organizational skills
 Working under
✓

pressure.
 Self-
motivation.
 Analytical
thinking.
Communication
 Listening.
 Non-verbal
communication
 Written
communication
 Contextual
communication
✓
Self-discipline
 Resolving
Mutual
Problems.
 Taking the
Initiative in
Problem.
 Following
Instructions
✓
Interpersonal skill
 Self-
confidence.
 Positive
attitude
 Openness to
feedback
 decision-
✓

making
 Patience
Physical flexibility and
strength
 lifting weights.
 climbing stairs
 flexibility
 Coordination
 Agility
 Balance
 Accuracy
✓
Trash management
 Good
organisational
and
administrative
skills.
 Problem-
solving
✓
Equipment
 Analytical
skills.
 Attention to
detail
 Handle heavy
equipment.
✓
 Technical
 Programming
languages.
 Common
✓

operating
systems.
 Software
proficiency.
 Technical
writing.
 Project
management.
 Data analysis.
Presenting a short note on hospitality organization and work role
The Ritz London is five star hotels located in London, UK and provide luxury service to their
customer in order to sustain in competitive market. Along with this, it is known as one of the
most prominent hotel due to its old British structure that represent their culture. The hotel was
open by the Swiss hotelier in may 1906 and after the weak start company has start gaining
popularity in the end of the World War 1. The organization provide dinning as well as
accommodation facilities to their customer in order to earn revenue. It is the only hotel in the
UK that have a certified tea master that travels around the world to collect various tea
plantation to source favourable tea the customer (The Ritz hotel London., 2022). The
organization has elegant ambiance and in order to attract customer it conducts musical show
and event and it is not very costly. The company has open their various branch at prominent
location Piccadily and at vibrant city that contribute in attracting tourist as London is very
famous for travelling and learning about English culture.
Although it has been awarded with Michelin Star which is the greatest honour to get
and this has helped in building good brand image in the market. Along with this, company
always focus on appreciating their teams member for the hard work and success. Thus, the
working environment of this organization is also very healthy and it hires only talented
employee for working in the company (Prasetyo and et.al., 2021). In addition to this, I have
adopted for house keeping job role as it suits according to my education and skill. This job
role is basically maintaining management duties and chore running of house hold work like
cleaning, organizing, maintenance as well as laundry. Along with this all this task need to be

performed by house keeper. Along with this, in order to plan house keeper I have to
streamline the process that basically mean to align hotel housekeeping operations with tasks
of other department. Moreover, housekeeping sector is responsible for keeping with the room
and amenities in perfect manner as well as it include for maintain issues. Along with this, I
have to work on bringing timely changes in SOPS the reason is it will help in improving
house keeping operations. It will help in improving housekeeping operations as well as
increase productivity (Bintani, 2020). I have decided my goal of making the room ready in 20
minutes so that I can use in other activities. For making the bed I will be requiring 7 minutes,
5 minutes for bathroom cleaning, 3 minute for dusting and 5 for sweeping and mopping.
Although when working it is bitten different as each room have different size and the number of
staff involved. Along with this, I will be requiring some skills n like time management,
communication and interpersonal skills so that I can build healthy relation with other as well
as do my work more efficiently.
Identifying skill
Executive housekeeper is responsible for supervising the maintenance and also the housekeeping
staff. As an executive housekeeper I should have expert management skills in order to manage
the housekeeping staff so that no conflict arises between them. I should also motivate the staff
members and encourage team work among them. As an executive housekeeping I should have
deep knowledge about the accounts so that i could manage the budgets of the department. I
realised that it is very important for me have good communication skills which is required to
have in every job role (Ngowtanasuwan, 2022). By having proper communication skills helps me
in communicating not only with the staff of the department but also help me in dealing with the
guests and understand their preferences and render services accordingly. It is very important for
a person designated on any position to manage their work and accomplish the task in a specified
time period. So looking at this I should have effective time management skills that will help me
in achieving the task assigned to me in less time and can educate my subordinates the benefits of
having these skills. While attending a workshop, I realised that I am bed at influencing others
which clearly highlighted that I have to work on developing my leadership skills and I can
understand and interact with my subordinates which will benefit me in the future (Marneros, and
et.al, 2020). Sometimes there is a situation where it is important to take decisions quickly and it
is very important that I should be capable of taking decisions and solve the issues and problems

of the guests and subordinates which can benefit them and also help me in increasing my ability
to take important decisions in the future.
Reflection
Reflective journals and learning logs are mainly used by students in order to analyse their
learning experience as well as to identify their strength and weakness. Along with this, in
this a student record the learning on journals that will include what have been learned during
the course, assignment, exam and owns ideas (Habib and et.al., 2018). Although writing in
journal can be informal as it helps student learn more about particular subject or content. There
are various type of reflection such as observation, questions, self awareness as well as
integration of theories and ideas. Through the session I have analysed that Ritz hotel is very
famous and it mainly provides their customer with good quality of services. So I need to be
very precise while working so that consumer needs are satisfied. Along with this, after
completion of the work I have to report to senior manager so that it can keep record of vacant
room and extra services that needed by visitor.
Furthermore, during the beginning of the job I was bitten nervous and due to that I
was not able to focus on my work. Although I have learned that I need to maintain the trash
management properly as well as I need to keep the record of each room after and before
cleaning so that I have idea about the changes and mistake I have made. Although the report
need to be accurate as I have to inform higher authority (Yusri, Mantasiah and Jufri, 2018).
Moreover, I have gain insight of how hotel work and what are the roles and responsibility of
housekeeper. In addition to this, this job has helped in developing self awareness such as I
have developed skills like strengthening and flexibility as it is need in this job for lifting
materials. Also, I have improved my planning skill so that I can distribute my task into
smaller unit as it will help in achieving goals effectively. Furthermore, I have summarized
that housekeeping job is not very easy and it required proper knowledge and skill in order to
perform duty. This is one of the most important part of hospitality sector as it keep the track of
customer accommodation as well as provide them with quality service. I have also depicted
that in five star hotel proper dressing need to be maintained as employee represent the
organization. Also, housekeeper duty is not only to maintain room but also to maintain
healthy relation with other employees as well as customer ( Tripathi, Liu and Bambi, 2020). I
have also analysed that proper knowledge of tools is necessary to work smartly and effectively.

Furthermore, to deal with my weakness I have to develop an action plan such as in order to
improve my communication skill I will be attending to online lecture as well as workshop.
Along with this, for improving my technical skill I will be attending lecture as well as training
session so that I can work with them. In addition to this, in order to meet my future goals I
need to focus on planning so that I have idea about the task I have to work on.
Career goal
Objectives
 Graduate with 4 year experience in housekeeping.
 Good understanding of the safety and security tips to be followed while using the
cleaning appliances.
 Efficient time-management skills, without any compromise in the quality of service
delivered.
 Flexible to the working environment with a positive approach to the task assigned.
 Ability to plan the work schedule to accommodate all the task assigned.
 Capable of withstanding the dusty, dirty areas and also the damp atmosphere while
cleaning.
 Punctual and dedicated. An efficient worker.
Assessment
Strength : I have a quick learning skill that helps me in understanding complex situation as
well as my problem solving skill has contributed in analysing situation as well a finding
appropriate solution for issues. Moreover, my good social skill helps me in building healthy
relation with them and create positive environment.
Weakness: Some of my weak areas are my poor technical skill due to that I am not able to
make use of gadget that will contribute in making work easy (Crane and et.al., 2019). Along
with this in this job role time-management is very necessary and I need to work on it so that I can
complete the sign task easily and effectively.
Although in order to achieve my set objective I will be requiring proper knowledge so for
fulfilling them I will be attending training and development programme related to house keeping
and gain both theoretical and practical knowledge (Stambulova, Ryba and Henriksen,2021). So
that I can work effectively and efficiently and deliver my duty.