Skill Audit and Personal Development Plan in Work Based Learning

This report provides a comprehensive skill audit and personal development plan within a work-based learning context. It includes a detailed analysis of skills, a personal development plan with objectives, resources, and challenges, and a reflection on the role of an executive housekeeper at Premier Inn. The report covers essential skills such as communication, problem-solving, leadership, and time management, and outlines strategies for improvement. It further discusses the importance of these skills in achieving career goals, particularly the aspiration to become an assistant manager, and emphasizes the need for continuous learning and development. This document is available on Desklib, where students can find a variety of solved assignments and study resources.

WORK BASE LEARNING
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Table of Contents
ASSESSMENT -1...........................................................................................................................3
INTRODUCTION...........................................................................................................................3
Question 1....................................................................................................................................3
Skill audit.....................................................................................................................................3
Personal development plan..........................................................................................................5
Question 2....................................................................................................................................8
Question 3....................................................................................................................................9
Question 4....................................................................................................................................9
Question 5..................................................................................................................................10
CONCLUSION..............................................................................................................................11
ASSESSMENT 2...........................................................................................................................12
INTRODUCTION.........................................................................................................................12
Aims, Objectives and targets.....................................................................................................12
Project Life Cycle......................................................................................................................13
Ways through which deadlines are met and aim & objectives are achieved at project
completion.................................................................................................................................15
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................23
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ASSESSMENT -1
INTRODUCTION
Personal development is defined as the skills, knowledge and capabilities of an individual
in order to facilitate employability. Every company undergoes various raining and development
programs which helps in increasing the knowledge and skills of the employee and also
contributed in the personal development of an individual which helps in building future and also
to achieve the goals in life(Pérez-Esteve,and et.al, 2018). The report covers the skill audit and
personal development plan , an overview of the Premier-inn hotel, skills and knowledge required
for the job role of executive housekeeping in hotel. The report also include the reflection on the
planning to achieve the career role in future.
Question 1
Skill audit
Green – high Yellow- Low Blue- Moderate
SKILLS HIGH LOW MODERATE
1.) Active listening
skills
Paying attention and
listen to
others(Alzeban, 2021)
analyse and ask
questions if necessary
Communication skills
 Written and
oral
 non-verbal
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communication
 clarity
 confidence
Problem solving skills
 identification
of the problem-
solving
 choose
evaluate
solution
 evaluate
solution
 implementation
Presentation skills
 clear objectives
 great body
language
Leadership skills
 Teamwork
 responsibility
 understandabili
ty
Management skills
 interpersonal
skills
 mentoring
 managing work
pressure
 maintaining
favourable
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organisation
culture.
Time management
skills
 setting clear
objectives
 proper
planning(Mann
ing, 2018)
 organising the
resources
 implementation
of plans.
Good accounting skills
Monitoring the
resources and
controlling skills.
Personal development plan
OBJECTIVES
AND GOALS
IMROTANCE/
BENEFITS
RESOURCES
REQUIRED
CHALLENGES ASSISTANCE
IN ORDER TO
ACHIEVE
THESE GOALS
Communication
skills
It will help in
mitigating the
conflicts and
disputes that arise
at the
Read books,
attend online
classes and
courses and also
Lack of
participations and
interaction with
the other
colleagues in the
Online classes,
teachers can
contribute in
improving theses
skills which will
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workplace(Moroz
ov, and
Morozova,
2020). It also
helps in
improving the
relation and
encourages team
work.
attend workshops company.
Lack of
motivation.
help in future also
.
Educate yourself
in managing the
stress at
workplace
It will help in
managing the
work and
increase
concentration for
the achievement
of the goals of the
company(Zhang,
and et.al, 2020).
Best way to
reduce stress is to
practice yoga and
exercise at home
and meditating.
Increase the
laziness at
workplace and
lack of
concentration
which affects the
work.
Attending online
yoga sessions or
spending time
mediating.
Active listening
skills
It will help in
listening and
understanding the
views and
opinions of other
employees which
will also help in
enhancing the
skill and
knowledge(Bratto
n, and Watson,
2018).
Attend online
classes and
sessions , attend
workshops which
will increase the
communication
skills also.
Conflict can arise
at workplace as
views can be
opposed by other
people, lack of
team work and
ambiguity in
performing the
task.
Online lectures
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Gain knowledge
in hospitality
sector
It will help in
increasing the
knowledge about
the hospitality
industry and
manage the work
assigned(Rasul,
and Hoque,
2020).
Read books,
articles.
Lack of proper
knowledge to
solve the
workplace
conflict.
Online reading of
books
Knowledge of
accounting
Help in managing
the accounts
section of the
respective
department
Attending online
lectures of
accountancy to
gain basic
knowledge about
the accounts
Lack of
knowledge abut
accounts and not
maintaining the
transactions
With the help of
taking tuitions
from accounting
teachers.
Have knowledge
about the updated
technologies
By gaining
knowledge it will
help in achieving
the objectives of
the company
through updated
technology which
will help in
enhancing the
productivity of
the
company(Choo,
and et.al, 2018).
internet Lack of proper
knowledge
internet
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Question 2
Premier- in is a British hotel chain and is one of the UK's largest brand name having
more than 72,000 and 800 hotels and has diversified its hotel chain in various other countries.
The company was incorporated in 1987 with the name Travel Inn but was renamed in 2004 as
Premier Inn. Business environment Is dynamic in nature and there are various changes which can
affect the operation of the company. It is observed that with the fast growing competition in the
hospitality industry and instability in the economy (Zhou, 2019). The internal environment of
the company is affected by the marketing strategies and its organisational structure. It is seen that
decline in the demand of the hotel creates problem for the company to operates its business for
example during the lockdown the hospitality industry suffered huge loss due to various
restriction imposed by the government. The professional designated as executive housekeeping
supervises the activities of the housekeeping staff and other cleaning workers of the hotel. The
responsibilities and duties depend upon the size of the company but main responsibilities are
taking care of the budgeting and balancing it, purchasing the materials for the suppliers and
inspection of the rooms(Doggrell, 2020) The role of the executive housekeeper involves the
preparations of the schedules of the staff working under the superior and make sure that the staff
is available when required. Apart from this, they are responsible for continuously monitoring the
performance of the housekeeping staff . The executive housekeeper is also responsible for
maintenance an repair of the rooms and ensure about the cleanliness of the room in order to
provide comfort to the guests arriving at the hotel. The person should have good decision making
skills and problem solving skills which help in resolving the issues and problems of the guests
arriving at Premier Inn.
The executive Housekeeper is the head of the housekeeping department of the hotel and
manages all the housekeeping operations and ensures that the preferences of the guests are
accomplished keeping in mind the objectives and goals of the company. the head of the
housekeeping department creates the standard operating procedures for operations by
considering the standard hotel services. They also ensure to solve the problems of the guests and
also maintain the standards of the hotel. It supervises the subordinate staff to maintain hygiene
and safety measures keeping I mind the needs and preferences of the guests arriving at the hotel .
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Question 3
Executive housekeeper or the director of the housekeeper is the head of the department
and manages all the operations of the housekeeping department. Thy are responsible for
providing high level of conform to the guests which help in achieving highest guest satisfaction
and also boost the productivity of the company. They are also responsible of creating operational
procedures for the operation department keeping in mind the standards of the services provided
by the hotel . They are responsible for supervising the maintenance and also the housekeeping
staff. An executive housekeeper should have expert management skills in order to manage the
housekeeping staff so that no conflict arises between them. They should also effective leadership
skills motivate the staff members and encourage team work among them. As an executive
housekeeping I they should have deep knowledge about the accounts in order to manage the
budgets of the department. It is important for have good communication skills and active
listening skills which is required to have in every job role . By having proper communication
skills helps in communicating not only with the staff of the department but also help in dealing
with the guests and understand their preferences and render services accordingly. It is very
important for a person designated on any position to manage their work and accomplish the task
in a specified time period. So looking at this they should have effective time management skills
that will helps in achieving the task assigned in less time and can educate my subordinates the
benefits of having these skills. The director of the housekeeping department should have
effective decision making skills as sometimes there is a situation where it is important to take
decisions quickly and it is very important that they should be capable of taking decisions and
solve the issues and problems of the guests and subordinates which can benefit them and also
helps in increasing my ability to take important decisions in the future.
It is very important to have these skills in order to maximise guests satisfaction and to
boost the productivity of the company. The executive should focus on improving these skills
which help in achieving higher position in the company and also gain more enhanced knowledge
that will help in future.
Question 4
Reflection
Being a housekeeper of Premier Inn organization is not an easy task for me because I have
face various challenges at the start when I have joined this organization. It means, my supervisor
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always expects from me that I perform my duties on time or in effective manner. At the starting
stage, because of the lack of understanding and organization skills, I am unable to clean guest
areas and back of house on time. But due to my highly responsible and reliable nature, I am
somehow able to manage the work Not only that, I also able to work cohesively as a part of my
team because of my strongest team-working and collaboration skills. Further, I have also
analysed that with the day to day learning and practice, now after some time I am able to perform
my cleaning duties with following all safety and sanitation policies (Abraham, 2022). Further, I
am also able to perform some additional duties as well because I can manage my work on time.
Beside managing my whole work on time, I also face difficulty in preparing reports which I
need to show to my supervisor or higher authority (Kaufmann and et.al., 2021). I always get late
in reporting my work report to my supervisor the impact of which they always scold me in front
of every one. This is basically happening because of the lack of knowledge of how to prepare in
report in correct format. So, I have contacted one of my colleague which has helped in preparing
my report in short time and also present in best way to supervisor.
Question 5
Every person wants to achieve higher position in the company which is important for
attaining future related goals and for personal development. In future I aspire to become assistant
manager of the hotel and supervise all the subordinate and small departments of the hotel. In
order to achieve this position I should focus on achieving the required qualification for being an
assistant manger . It is very necessary for me to enhance my knowledge and skill and should be
good in written and and oral communication skills which will help me in interacting with the my
subordinates and solve the problems of the guests. I should focus on gaining knowledge which
will help me in building leadership skill in me and provide effective services to the guests. I
should focus on managing the work pressure and stress by understanding the task and focus on
completing it minimum time period. It is very important for me to manage and coordinate with
the team members and report to the manager which will help in delivering good image . I should
focus on achieving the organizational skills so that I can create a favourable working
environment which help in creating good environment in the company. It is very important for
me to manage the time for achieving the task assigned to me so that I can manage m other task
which will enhance my time management skills and can perform multi task skills.
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CONCLUSION
From the above report It can be concluded that in order to achieve the goals and
objectives it is very important to have skills and knowledge about the goals to achieve . In order
to reach to that position an individual should have effective communication skills, leadership
skills which help the person to interact with their subordinated and understanding their decisions
and resolving in the ,minimum time period. The report summarize skill audit and personal
development plan in order to identify the skills and find ways in order to achieve the
objectives .the responsibilities of the Executive housekeeper at the Premier Inn which is also the
manger of the housekeeping department which has the responsibility to mange the operation of
the company and manage the budget of the staff of the department. The report also discusses the
various skill and knowledge required for the role of executive housekeeping position.
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ASSESSMENT 2
INTRODUCTION
Project Management is basically a process of delivering something value to the people with
the use of specific skills, knowledge, tool and techniques. The assessment two of the report will
cover the planning and management of Guest Security System within the Premier Inn
Organization of UK. Premier Inn organization wants to implement Guest Security system such as
CCTV, Fire alarm, Vehicle security etc. within their hotels for the safety and security of Guest
and customers (Ahmed, 2019). This assessment will also discuss the project life cycle and its
five stages or phases. Lastly, the assessment will cover the Gantt Chart and reflection using
SWOT theory.
Aims, Objectives and targets
Aim:
 The aim of the project is to implement Guest Security System within the Premier Inn
Hotel in order to provide safety to Guest and improve their guest experience.
Objectives:
 To improve guest experience and customer retention rate by 15% within the next one
year.
 To increase profit margin of Premier Inn hotel by 10% within the next one year.
 To complete all the activities of guest security system project in the pre-determined cost
of £150000 and within the time frame of 6 months.
Targets:
The target of the present project of installing guest security system such as CCTV, fire
alarm, vehicle security, advance surveillance technology etc. within Premier Inn hotel is to
enhance the experience of the guest. To make them feel safe and secure during the whole time
when guests stay within their hotel. With the help of this system, the hotels also want to increase
their customer retention rate and profit margin. Safety and security is basically one of the most
important measures with the help of which the organization can able to retain its loyal customers
with themselves and attract new customers. Basically, the target of increased profit margin by
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