Work-Based Learning Project: Rosewood London Front Office

This report provides a comprehensive analysis of a work-based learning project undertaken at Rosewood London, focusing on the role of a front office manager in managing an event and celebrity guests. It details the planning and initiation of the project, including setting targets, aims, and objectives. The report further explores the project life cycle, encompassing initiation, planning, execution, monitoring and control, and closing phases. It emphasizes the importance of meeting project deadlines through task listing, setting reasonable deadlines, providing cushions for delays, and promoting accountability. The benefits of timely project completion, such as client satisfaction, enhanced employee morale, and increased productivity, are also discussed. Finally, the report includes an evaluation of the workplace experience through a SWOT analysis of Rosewood London, highlighting its strengths, weaknesses, opportunities, and threats.

Work Based Learning

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Planned and initiated the project. ................................................................................................1
Progress of project through project life cycle..............................................................................2
How to meet project deadline and achieve benefit .....................................................................3
Evaluation of experience and learning of workplace...................................................................5
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Work based learning refers to a strategy which enhance experience of student based on
work life where they can apply their academic and technical skills (Dalal and Kaja, 2019). It is a
part of course of education of students related to school and universities. It helps an individual to
be connect with real world and allow them to develop soft skills of a person. This project report
is based on project assigned to front office manager of Rosewood London. It is UK based Hotel
chain which is providing luxury services. It is providing their services in hotel industry, food and
beverages and report services. This project report includes planning and initiation of project with
monitoring and evaluation of progress of project. It also includes benefits, stage of aim and
objectives for completion of project.
MAIN BODY
Planned and initiated the project.
This project is based on situation in which top authority of Rosewood hotel has assigned
a project to Front office manager (Ebbeck and Waniganayake, 2017). This project includes
handling of team of celebrity which has come in hotel for purpose of event held in hotel. This
project include responsibility of managing event and team of guest in hotels. To complete the
project, manager need to setting targets for completion of project. Manager also set aim and
objective of project which helps them for successfully completion of project.
Setting targets for project: To complete the project of managing event and arrangement
of living of celebrities in hotel, it is important for project manager to set some targets (Darling-
Hammond and Oakes, 2021). Project target are the goals that explain ways of completion of
project. These targets should be carefully which is achievable by organisation. As to complete
the project by front office manager in Rosewood London, they need to define target for
completion of project. These target helps to provide guideline to whole team ad helps manager to
achieve the target. These targets should be achievable and should be set by keep in mind of
capability of team members. These target helps to ensure success of project and helps to identify
variance in prospective project which helps to improve future performance.
Aims of project: Aims include intention to complete a project and is based on final
accomplishment of project. Aim is based on future as it provides final result or intent of project.
It helps to guide employees as tit is important for team members to know about what they are
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achieving with their efforts. Rosewood London are going to organisation event as it will work as
marketing campaign for firm and also increase image of their organisation in market.
Objective of project: Objective are specific and measure outcome of project along with
necessary steps to be taken to complete project (Fung, Yoon and Beschastnikh, 2018). Objective
of project should be specific and precise which is easily understandable for employees. These
objectives should be measurable and achievable for team members assign to a project. These
objects should realistic as it is achievable for team employee, making more ambitious decrease
morale of employees as they find it impossible to complete. Manager need to decide time
constrained to complete the project as it is most important forts in defining objectives.
 Specific: Project objectives should be specific and clear as in include what a project team
is going on. These objectives should be short and should not directly connected to result
of project. Front office manager should be specific while setting objectives of projects.
 Measurable: These objects are measurable as after completion of project, manager need
to measure success of project. It is important for manager to measure project objectives.
It is important for front office manager to decide objectives which are clearly measurable.
 Achievable and realistic: Project manager need to set objectives which are achievable
and realistic as setting achievable objects motivate team as they get confidence on
themselves for complete project successfully (Guerrero-Roldán and Noguera, 2018).
Setting unrealistic object demotivate employees as they think of, they cannot complete
project and avoid working on project. This will increase chance of failure of project.
 Time bound: Project objectives should be set by taking into consideration of project
timeline. It helps manager to complete project on time within time limit of project.
Progress of project through project life cycle
Project life cycle include refers to those process which a manager needs to follow for
completion of project (Hsieh, Chen and Nien, 2019). It includes stages like planning, initiating,
execution, monitoring and control which are necessary to complete the project. Front office
manager requires all these steps to complete their project of serving celebrity guest and event in
hotel. Project life cycle of event followed by front office manager in Rosewood London are as
follows:
Initiating: This step includes visualisation of steps which need to be taken for
completion of project. This process include approval from client and scope of project. For the
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completion of event, it is important for organisation to confirm approval from gust of their
arrival and event. It is also important for manager to get approval from their senior managers to
start project. This step is important as in this step as front office manager align project with
objective of business.
Planning: It is most important process of project life cycle as it provides guidance to
front office manager about steps taken in completion of project (Moust, Bouhuijs and Schmidt,
2019). It is planning phase where manager need to documented of project, project deliverable
and requirement are identified. In this phase manager decide project schedule to create different
plan which provide direction and guidance to their teams. These plans help manager in managing
team, cost, time, risk, change and other issues.
Execution: Execution phase is that phase in which manager implement their planning
and strategies (Prasad, Das and Bhowmick, 2018). This stage is action oriented as in this process
efforts are made to implement to get expected result of project. In this step, front office manager
put efforts to execute project as they need to manage team to effectively serve guest, make every
arrangement related to event.
Monitoring and control: This process include to ensure that project is completed with
budget and on time and with less risk. This stage involve comparison between expected and
actual performance. It helps manager to Rosewood London to ensure control over performance
of project by comparing actual result from expected. It also allows front office manager to take
necessary action if variation occur in project. As if guest feel inconvenient, front office manager
need to give solve problem of guest and provide extra service which convert dissatisfaction of
guest in satisfaction.
Closing: This is last phase for any project as in this stage, project is closed and produce
result of efforts are made in earlier phase. In this step, manager give final reports to senior
manager about success of project and ensure closure of project.
How to meet project deadline and achieve benefit
Meeting guideline is difficult process if manager does not manage project effectively
(Riemer, Liu and Tesauro, 2018). Deadlines are important for completion project effectively
with motivation. Without deadline, team members do not complete work with motivation and
direction. To meet deadline on completion of project, manager need to adopt following steps:
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Listing of task and deliverable of project: It is important for manager to list out of
each action steps as it provides motivation when team member started performing each step.
Length of task should be set out according to available time and helps to check progress of
project. Front office manager in Rosewood London should prepare list of task and deliverable of
project of even and serving guest which helps them to successfully complete work.
Reasonable deadline according to complexity of work: It is important task for manager
to set deadline of project (Sera and Wheeler, 2017). Manager should not set guideline which is
impossible to attain for team members. It should be set by keeping complexity of project in mind
and provide team members with adequate time to meet deadline of project. To estimate time,
managers can use structure of work break down.
Cushion to every deadline: Cushion refers to additional time required if delay occur in
completion of project. Delay occur if there are sudden problem in completion of project and
there should be small cushion senior managers need to provide to team which make their work
easier and help them to meet deadline of project. In Rosewood London, front office manager
should provide cushion if required to meet deadline of project.
Work with accountability of partner: To meet deadline of project, it is important for
manager to take lead and be accountable for work done by their team member and motivate them
to complete work on schedule time. Manager of rosewood London should guide their team
member of project and motivate them to meet deadline of project.
One task at one time: Multitasking is important but sometimes taking more work at
same time make a person disorganised and frustrated. To meet dead line and effectively
completion of project, it is important to make efforts ad attention to one task. Team members nee
to complete each task one by one and should tick task they have completed before moving to
next task. Front office manager of Rose Wood London should take focused on one task at one
time to complete project.
Reminder of every deadline: Reminder also helps team members to meet deadline of
project, manager can give reminder through email or calendar app which helps them to
effectively meet deadline. Senior manager ca give reminder to front office manager which helps
them to complete project on time. Front office manager of Rosewood London should also give
reminder to team member working in their guidance.
Benefits of project completion on time:
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Meeting deadline refers to completion of project or work on time and helps an
organisation to build strong relation with their client or customer (Wang, 2018). It also enhances
skills of employees and motivate them for future projects of company. Benefits of project
completion of event management and serving guest for Rosewood London are as follows:
Keep clients happy: Completion of project with efficiency to meet deadline helps an
organisation to make their client happy. It also helps them to increase reputation of organisation
in market. As event in Rosewood London is related to market campaign of organisation,
completion of event with efficiency and at deadline helps them to increase reputation of
company in minds of guest as well as audience who are going to attend event.
Enhancing employee Morale: Meeting deadlines helps employees to increase their
morale if deadlines are real and consistent. It helps to build team spirit in employees as to
complete project, whole team put their efforts. Front office manager in Rosewood London
should provide achievable deadline to employees as it helps them to increase their deadline and
also motivate employee to work more effectively for future project.
Productivity and business plan: Completion of project on deadline helps organisation
to increase productivity of organisation and also helps them to keep productivity of company on
track. Internal deadlines help business to attain business pan of organisation and endure growth
in business. Front office manager in Rosewood London has putting efforts to attain deadline
which helps them to increase productivity and image of organisation.
Evaluation of experience and learning of workplace
SWOT analysis:
Strength Weakness
Strength of Rosewood hotel is one of luxury
hotel which provide prime services to their
customer. The company has best restaurant
which attract customer towards them.
The company has low awareness for their
brand as hotel are not focusing on advertising
strategy for their brand.
Opportunities Threats
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The company has positive feedback from their
customers and has potential to improve
themselves.
There are too many competitors in hospitality
and Rosewood London is type of traditional
which fails to attract attention of customer.
PESTEL Analysis:
Political factor: Rosewood London hotel is a part of multinational having, so they need
to suffer from government rules and regulation. To organise public event, hotels need to take
permission of government, so this factor can affect working of organisation (Zhang and Zhang,
2017).
Economical Factor: Price fluctuation in global market and local market can impact on
profitability of Rosewood London. Financial market structure also affect company as they ned to
maintain liquidity for their operation.
Social Factor: Social factors include value, belief and cultural aspect of organisation.
Level of social awareness in society related to diseases can affect operation of organisation.
Technological Factor: Branding of Rosewood London hotel increase profitability of
their organisation. Factors related to technology that affect hotel are transfer of technology and
issues related to licensing.
Environmental factor: Understanding environment concern can helps Rosewood
London to increase their brand image in organisation. The hotel needs to follow regulation and
environment standard to increase their brand image.
Legal factors: The company need to follow intellectual property right and consumer
protection law to serve in a country, otherwise it can impact operation of organisation.
Reflection: Leaning include acquiring knowledge and skills which an individual develops
throughout a project or work. As a front office manager in Rosewood London, I understand how
to handle the project. The project given to me include responsibility related to serving guest and
organise event for guest. It is a big responsibility for me as I have learned many things from this
project. It understands how to manage team, division of task in team and ensure effective
communication between team. I get some trouble in managing task but somehow I manage to
meet deadline of project. This will help organisation as managing event effectively increase
image of organisation and allow guest to revisit in hotel. Meeting deadline of project make me
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and my team happy as this will provide us feelings of success. Me and all members of project are
motivated with success of project as we are ready to take next challenge in organisation.
CONCLUSION
From above mentioned project report, it can be concluded that work-based learning refers
to a strategy related to education which enhance experience of learning of student and
employees. To initiate a project, project manager needs to setting object, aim of project and
ensure effective planning which provide direction and guidance to team members to complete
project. Object and aim should be set in a way which helps team members to achieve target and
are motivating. For progress of project, it is important to manage process effectively. Project
manager need to monitor and control the progress of project which helps to attain expected result
of project. All efforts of employees are made to meet deadline of project. Deadline is time limit
of project set by client or senior manager which helps team members to complete project on
time. Completion of project on deadline helps employees to increase their morale and also
increase image of company in market. Completion of project increase learning of team members
of project and increase their experience of completion of project.
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REFERENCES
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