Work Based Learning Report: Travel Agent Role and Skill Analysis

This report details a student's work-based learning experience, focusing on their journey towards becoming a travel agent. It begins with a skills audit using the SWOT model to identify strengths, weaknesses, opportunities, and threats. The student then outlines a personal development plan to address skill gaps, including organizational, leadership, and customer service skills. The report reflects on the planning and execution of the travel agent role, analyzing the demand and supply within the tourism market and setting objectives aligned with career aspirations. It covers the skills required for travel agents, such as customer service, organizational skills, communication, leadership, cultural awareness, and IT proficiency. The student evaluates their learning through reflective logs and journals, highlighting the impact on critical thinking and career path identification. Finally, the report outlines plans for future career development, emphasizing the importance of an updated resume, self-reflection, and tracking achievements.