Work-Based Experience Report: Web Design Internship at Thomas Cook

Desklib provides past papers and solved assignments for students. This report details a student's web design internship.

WORK-BASED EXPERIENCE
1

Table of Contents
Introduction......................................................................................................................................4
LO1- Be able to negotiate industry experience...............................................................................4
P1.1- Research and Evaluate suitable organisations that could suitably provide industry
experience....................................................................................................................................4
P1.2 - Negotiate with work and academic supervisors a proposal for the work experience.......5
P1.3 – Recognize the business constraints on the work experience offered...............................7
LO2 – Understand the specific requirements of the placement.......................................................8
P2.1 – Agree and prioritise the tasks and responsibilities involved in the work experience.......8
P2.2 Produce a plan for the work experience............................................................................10
LO3 – Be able to undertake work experience as identified...........................................................14
P3.1 Fulfil the specified requirements of placement conforming to all related codes of practice
...................................................................................................................................................14
P3.2 – Produce systematic records of work undertaken............................................................15
P3.3 – Revise the initial part as required...................................................................................18
P3.4 – Make suggestions for improvement and review these with appropriate supervisor......19
LO4 – Be able to monitor and evaluate own performance and learning.......................................19
P4.1 – Monitor progress against original proposal....................................................................19
P4.2 Evaluate the quality of own performance..........................................................................23
P4.3 – Analyse the learning which has taken place during the work experience using suitable
reflections..................................................................................................................................25
P4.4 - Make recommendations on how the experience could have been enhanced..................25
Conclusion.....................................................................................................................................26
References......................................................................................................................................27
2

List of Tables
Table 1: Tourism organization evolution........................................................................................4
Table 2: Rating of organizations......................................................................................................5
Table 3: CV......................................................................................................................................6
Table 4: Business constraints...........................................................................................................7
Table 5: MoSCoW rule....................................................................................................................8
Table 6: Week 1.............................................................................................................................10
Table 7: Week 2.............................................................................................................................11
Table 8: Week 3.............................................................................................................................12
Table 9: Benefits to businesses and learners.................................................................................13
Table 10: Rules and regulations....................................................................................................14
Table 11: Week 1...........................................................................................................................15
Table 12: Week 2...........................................................................................................................16
Table 13: Week 3...........................................................................................................................17
Table 14: Revise plan....................................................................................................................18
Table 15: Suggestions for improvement........................................................................................19
Table 16: Week 1...........................................................................................................................20
Table 17: Week 2...........................................................................................................................21
Table 18: Week 3...........................................................................................................................22
Table 19: Manager Action and review table..................................................................................23
Table 20: Performance evaluation.................................................................................................23
Table 21: Action table...................................................................................................................24
Table 22: Analysis table................................................................................................................25
Table 23: Recommendation table..................................................................................................25
3

Introduction
Work based experience is a kind of experience which connects the classroom activities to the
outside practical experiences in the perspective of skills as well as knowledge. The unit 50 work
based experience depicts about several work based experiences related to the computing and
systems development. In Thomas Cook, UK based Tourism Company, researcher completed the
internship period for 2 months. The experiences what he got from there are concluded in this
research that can give a brief of the importance of work based experience in order to make a
career in tourism sectors. So, here are some briefs related to the experiences during internship
period.
LO1- Be able to negotiate industry experience
P1.1- Research and Evaluate suitable organisations that could suitably provide industry
experience
Table 1: Tourism organization evolution
Criteria Company 1 Company 2 Company 3 Company
4
Local
shop/bar/restaurant
Thomas
cook
TUI Alfa travels Travelodge Terrace restaurant
Salary 28000
euro/year
13000
euro/year
23000
euro/year
11000
euro/year
15000 euro/year
Flexible Day shift Night shift Day shift Day shift Night shift
Type of
job
Permanent Temporary Permanent Permanent Temporary
Technical
skills
expected
 Java
 CSS
 PHP
 HTML
 Word
press
 Application
developme
nt
 Good
knowled
ge about
JavaScri
pt
 Sales
force
 SEO
 HTML
 CSS
 Software
designing
Soft skills
expected
Positive
attitude and
good time
management
Problem-
solving skills
Team player Self
confidence
Strong work ethic
Benefits It gives 50%
of the salary
It provides
extra holidays
There are no
hidden
If an
employee
It had a relaxed
atmosphere, easily
4

of employee
to the
employee if
they plan a
travel for
more than 20
couples in a
week.
to the
customers if
they plan travel
for more than 3
people from a
house at a
time.
surcharges
and most of
holiday’s
excursions.
of this
company
book any
travel from
here, then
there is
50% off for
them.
approachable staff,
cosy seating etc.
Table 2: Rating of organizations
Rating of the company Reasons Ranking
Thomas Cook Because it offer a huge amount of salary
of approx. 28000 euro/year for an
assistant manager post and also it
provides work from home to the
employees.
5 star
TUI It offers medical leave to the employees
who are working here as a tour
consultant also it provide a good salary
of approx. 23000 euro/year to the
consultants with the incentives.
2 star
Alfa travels It provide jobs for kitchen assistant and
offer a salary package of 15000
euro/year that is also a good amount for
a kitchen assistant.
4 star
Travelodge It provides extra holidays to the
customers depending on their tour plan
also it offer a salary package of 13000
euro/year to the employees that is also a
decent amount for a travel advisor.
1 star
Terrace restaurant It does not provide a good package but
still there are some national leaves for
the employees who are working here but
it offers post for the housekeeper.
3 star
P1.2 - Negotiate with work and academic supervisors a proposal for the work experience
Cover letter:
Name
Address
5

Contact no
Date
Subject
Dear sir/ma’am,
I have seen your advertisement in the newspaper and I went through your website and after
watching the job role of web designer I eagerly want to offer my services to the organization. I
have completed my master of technology in computer science department. I believe in working
on a particular project till it doesn’t get completed.
I would be very thankful if my CV gets selected for the vacant position and I want to assure you
a thing that I will give my best to your organization. My email id [e-mail], you can
contact me either on this or on my mobile number.
Yours faithfully
XYZ
Table 3: CV
Name XYZ
Job Title Web design
Duties Promoting and marketing the business, managing
budgets, selling holidays and insurance, planning
Soft skills Sales and customer service skills, commitment to
people management, good time management
Technical skills  Java
 CSS
 HTML
 PHP
Brief introduction to your self I, XYZ want to be a web designer in the tourism
based company as I am good at promoting the
business that is the most required thing in the
perspective of a tourism company, I have also an
ability to be a leader as I can motivate my team.
Reason for the work experience I have an experience of about 2 years in a tourism
company. I was a team leader there whose work is
to guide and assign the tasks to the newcomers or
the trainees and also to handle them with patience.
Future plan I want to be a developer in future that’s why I want
6

to work as a web designer so that I can learn about
the required capabilities that a developer has been
equipped of.
Supervisors: roles and responsibilities of
academic and industrial mentors
First I joined the past tourism company as a trainee
and after some time I was the team leader there,
though I want to be a developer that’s why I left the
job but my supervisors or the team leaders really
help me to learnt all the strategies of how to deal
with the websites.
P1.3 – Recognize the business constraints on the work experience offered
Table 4: Business constraints
Business constraints Explanations ( Citations and
reference required )
How I will manage?
Need to be fully trained To be a trained employee, full
training is required that how a
customer can be influenced by
your work (Riley, 2015).
You have to be calm and
patience full at the time of
training because it may be
possible that sometimes you
have been scolded by your
senior team member.
Adherence to quality systems Whatever the quality systems
made by the organization you
have to follow them all (Carroll,
2017)
This can be managed by follow
their orders calm fully if you
feel anything unfair then discuss
to your team leader or the senior
employee instead of
complaining.
Health and safety
considerations
You have to take care of the
safety of the customers who are
going to planning a holiday on
our behalf. Also, you have to
remove the risks and obstacles
(Basu, 2017)
You can be managing this by
maintaining a proper contact
with the customers.
Supervision time You are going to supervise them
by providing all the facilities
which are required.
This can be managing by a
proper coordination with the
facility providers because that is
all up to you.
Workload Whatever the situation will be,
you have to manage the
workload. Here workload refers
to the work which is asked by
the customers in the perspective
of facility.
This can only be managed by
you if you’ll be calm during the
whole trip.
Customer satisfaction Customer satisfaction is the most
important factor to fulfil as the
This can be managed if you will
take care of them in a proper
7

customers paying us for their
holidays so there satisfaction
will be required more.
manner.
Limited staffing Limited staff will be there to
serve because if there is a lot of
staff on one trip will be equipped
then it will not be beneficial for
the company.
You have to coordinate with the
staff members in every situation.
Cost of materials Cost of materials or facilities
which are providing to them will
be clearly mentioned and you
have to charge accordingly.
This can be managed by
knowing the cost of each
material.
LO2 – Understand the specific requirements of the placement
P2.1 – Agree and prioritise the tasks and responsibilities involved in the work experience
Duties of a web designer
1. Writing and editing content
2. Designing webpage layout
3. Determining technical requirements
4. Updating websites
5. Creating back up files
6. Solving code problems
7. Fundamentals of design imaging
8. Basic web design
9. Animation
10. Multimedia design
11. Content management
12. Editing for video and audio
By applying Moscow rule:
Table 5: MoSCoW rule
Tasks Must Should Could Would Reasons for
rationalisation
of the order of
tasks.
1. Writing and
editing content
1.Writing and
editing
content
First it is
required to
create web pages
not the contents.
2. Designing
webpage layout
2 Designing
webpage
layout
It is the
important part to
design a layout
8

for a website
first so that the
contents can be
placed.
11. Content
management
11.Content
management
Content can be
managed after
they put on the
website.
5. Creating back up
files
5.Creating
back up
files
Back up files can
only be creating
after the web
page has been
properly
designed.
9. Animation 9. Animation Animation is
required to apply
on the web
layout to
increase its
productivity.
6. Solving code
problems
6. Solving
code
problems
Whatever the
problems in the
code are
resolved in this
phase.
10. Multimedia
design
10.
Multimedia
design
Designing of
multimedia
functions should
be done in
website.
3. Determining
technical
requirements
3.
Determining
Technical
requirement
s
The technical
requirements
must be
determined
before the
designing of web
site.
4. Updating
websites
4. Updating
websites
Websites can
only be updating
after the
designing.
7. Fundamentals of
Design imaging
7.
Fundamentals
of Design
imaging
This should be
done in website
for a better look.
12.Editing of video
and audio
12.Editing of
video and
audio
It could be
possible to edit
the video and
audio in a
9

website.
8. Basic Web
design
8. Basic
Web design
Basic web page
is required to
design for a
layout.
I have agreed the listed duties to undertake as a part of my work experience for fulfil the
requirement of the Work Base Experience module.
Sign by the student Sign by the manager sign by the academic supervisor
P2.2 Produce a plan for the work experience
Week 1:
Table 6: Week 1
Day Time Activities End of
week self-
evaluation
Managers
review
date
Action plan
and expected
date of
completion
Supervisor
review
date
Action
and
review
dates
Monday 11-1 To learn about
the basics of
HTML, CSS
and PHP
Overall, to
gain
knowledge
about the
languages
which are
to be
implement
28/01/201
9
29/01/2019 29/01/2019 30/01/201
9
Lunc
h
2-5 To learn how
they can be
use
Tuesday 11-1 Use of HTML
and CSS to
create a web
page
Issues can
be come
while
applying
these
languages
and they
have to be
overcome
30/01/201
9
31/01/2019 31/01/2019 01/01/201
9
Lunc
h
2-5 Finding issue
while
applying
Wednesd
ay
11-1 Resolving
those issues
Start to
design web
01/01/201
9
02/01/2019 02/02/2019 03/02/201
9
10

page again
after
resolving
the issues
Lunc
h
2-5 Starting to
create a web
page using
HTML and
CSS again
Thursda
y
11-1 Successfully
web page
created
Content
must be
written
after the
developme
nt of all the
web pages
03/01/201
9
04/02/2019 04/02/2019 05/02/201
9
Lunc
h
2-5 Required
content
written
Friday 11-1 Linking of
web pages
For the
completion
of website,
all the web
pages must
be linked
with the
use of CSS
05/02/201
9
06/02/2019 06/02/2019 07/02/201
9
Lunc
h
2-5 Successfully
web site
created
Week 2:
Table 7: Week 2
Day Time Activities End of
week self-
evaluation
Managers
review
date
Action plan
and expected
date of
completion
Supervisor
review
date
Action
and
review
dates
Monday 11-1 Changes in
designing part
Customer
is not
satisfied
with the
designing
part that’s
why it is
required to
be updated.
08/02/201
9
09/02/2019 09/02/2019 10/02/201
9
Lunc
h
2-5 Changes done
Tuesday 11-1 Changes in
content
Client
wants to
change the
content
10/02/201
9
11/02/2019 11/02/2019 12/02/201
9
Lunc
h
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that’s why
it is
changed.
2-5 Changes done
Wednesd
ay
11-1 Information
feed for
backup
Backup is
required for
every
website so
backup
files
information
feed.
12/02/201
9
13/02/2019 13/02/2019 14/02/201
9
Lunc
h
2-5 Backup files
updated
Thursda
y
11-1 Multimedia
designing
Multimedia
designing
is
important
14/01/201
9
15/02/2019 15/02/2019 16/02/201
9
Lunc
h
2-5 Completed
Friday 11-1 Updating the
website
Website is
updated
after all the
changes
and went
live
16/02/201
9
17/02/2019 17/02/2019 18/03/201
9
Lunc
h
2-5 Website
successfully
updated and
ready to live
Week 3:
Table 8: Week 3
Day Time Activities End of
week self-
evaluation
Managers
review
date
Action plan
and expected
date of
completion
Supervisor
review
date
Action
and
review
dates
Monday 11-1 Website live
successfully
Client
again not
satisfies
with
content so
it is being
updated.
19/02/201
9
20/02/2019 20/02/2019 21/02/201
9
Lunc
h
2-5 Updating the
content work
Tuesday 11-1 Content part
updated again
Again the
designing
is being
updated
according
to the
requiremen
21/02/201
9
22/02/2019 22/02/2019 23/02/201
9
Lunc
h
2-5 Designing to
be update
according to
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