CQU HRMT20024 - Week 5: Work Design Challenges in a Global Environment

This report, prepared for CQU's HRMT20024 course, addresses work design challenges in a global environment, focusing on the impact of empathy on job design for expatriates. It analyzes an article by Tsedal Neeley, examining the value of empathy in identifying workforce concerns and improving job design. The research methodology involves reviewing secondary data, including peer-reviewed journals and company websites, to explore the relationship between empathy and job design. The findings highlight empathy's crucial role in matching job design to employee capabilities, addressing challenges faced by expatriates, and improving overall organizational performance. The report connects these findings to the week's lecture on global job design, emphasizing the importance of empathy in overcoming challenges and enhancing organizational outcomes. The report also identifies the linkages between job analysis, competencies, position descriptions, and person specifications. It recognizes the changing nature of job descriptions and person specifications when using job design strategies. Finally, the report also provides a strategic model for job requirements.

HRMT20024 Assessment 1
Week
Week 5: Work design challenges in a global environment
Name:
Student number :
Campus:
Lecturer/tutor :

Article Title and full reference
The title
• Global Teams That Work by Tsedal Neeley
Reference
Neeley, T. (2015). Global Teams That Work. Retrieved 4 April 2020, from
https://hbr.org/2015/10/global-teams-that-work

Article - objective
Topic,
• The impact of empathy on the job design aspects for the expatriates in different global locations
Objective of the research,
• Aim
• The aim of undertaking the research will be to develop cognition on the impact of empathy on the job design for the expatriates in
different global locations
• Objectives
• To assess the value of empathy in identifying the concerns that is being faced by the workforce
• To examine the need of empathy in improving job design for the expatriates in different global locations
• To analyze the current issues in the job design for the expatriates in different global locations due to absence of empathy
• To suggest recommended activities with the purpose of improving the experience of the expatriates through empathy
• Questions
• What is the value of empathy in identifying the concerns that is being faced by the workforce?
• Why is empathy required for improving the job design for the expatriates in different global locations?
• What are the current issues in the job design for the expatriates in different global locations due to absence of empathy?
• What are the recommended activities with the purpose of improving the experience of the expatriates through empathy?

Article - method
• The research was conducted on the basis of assessing secondary data
through reviewing different available literatures and reports. Peer reviewed
journals, testimonials and company websites were reviewed before
developing an argumentation on the topic area. The literatures on concerns
that are being faced by the expatriates in the international contexts related to
job design and the influence of empathy were chosen were the primary
factors. In this connection, key words like global organizational design, job
design, expatriates and empathy was used with the purpose of sourcing
relevant articles on the topic area. The review of the different literatures and
consideration of the existing frameworks specifically contributed while closely
studying the different aspects of the topic area.

Article - findings
• The research assisted in identifying that empathy plays a major role in improving the design of
the jobs while allocating the same to the different human resources. It has been observed that the job
design is specifically characterized by the capabilities of the person who is provided with the
responsibility of fulfilling the activity. In this connection empathy supports an allocator or a manager in
recognizing the capabilities of the people and the value or gravity of the job while allocating. The
absence of empathy might affect the capability of the leaders in identifying the competency of the
expatriates while assigning the same with job roles in the global context. In most of the literatures it has
been found that the allocation of jobs that are incompatible with the skills or competencies of the
workforce, affected the performance of the businesses. Moreover, it has been observed that empathy
supports a manager in identifying the concerns that are being faced by the employees while operating
as per the job design, the assessment of the challenges enables a manager in introducing modifications
in the job design for better performance of the workforce. It has been observed that the effectiveness of
the job design is specifically based on understanding the capability and skills of the employees while
assigning them with the respective roles. Therefore, in this relation, empathy improves the capability of a
business leader in designing the jobs in accordance with the capabilities of the people.

Article - conclusion
• The overall research supported in identifying the role of empathy in the
context of global job design and their applicability to the skills of the people.
The research critically investigated the different aspects of change in the
organizational operations while operating as per the common goals of the
venture. Therefore, the research ,will specifically contribute to the existing
literatures through assessment of the value of empathy in job design while
extending the same in the international context.

Article – how does it contribute to this week’s topic
• The week’s lecture specifically developed a discussion on the different
aspects of job design in the global context. In this connection, the current
research would develop an argumentation on the need of empathy during job
designing in the international context. The research cited a scenario of the
expatriates who face significant challenges in coping with the shifts.
Therefore, the research demonstrated the manner in which the leaders might
employ empathy with the purpose of improving the job design while
empowering the performance of the organization. The research specifically
developed cognition on the challenges that are faced by the expatriates while
experiencing a change in the job design while operating in the global context.
Therefore, the need for empathy with the objective of improving precision in
job designing aspects is identified through the research.