CHCDIV001 Work with Diverse People Assessment - Adelaide

This document presents the final assessment for the CHCDIV001 Work with Diverse People unit, designed for Total Training Solutions Adelaide. The assessment evaluates candidates' understanding of working respectfully with diverse social and cultural groups. The assessment comprises both theory and practical components, including questions and a case study. It covers key areas such as reflecting on personal perspectives, appreciating diversity and inclusiveness, effective communication, and promoting understanding across diverse groups. The assessment includes questions on strategies to eliminate social and cultural bias, social and economic issues impacting access to health services, ways to improve social awareness, behaviors that disrespect diversity, defining access and equity, adapting to diverse client needs, and modifying work practices to create a safe environment. The document also provides information on assessment procedures, required resources, and assessment conditions.

CHCDIV001
Work with diverse people
Release 1
Total Training Solutions Adelaide
Assessments
Aspire Version 1.1
CSDIV001R
Total Training Solutions Adelaide

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CHCDIV001 Work with diverse people, Release 1 – Assessments
© 2015 Aspire Training & Consulting
Level 8, 409 St Kilda Road
MELBOURNE VIC 3004 AUSTRALIA
Phone: [phone]
First published October 2015
ISBN 978 1 76031 540 5
Total Training Solutions Adelaide

CHCDIV001
Work with diverse people – Assessments
Final assessment
How to work through this final assessment
This final assessment is designed to assess your performance of competency for the unit
CHCDIV001 Work with diverse people, Release 1. Your assessor or workplace supervisor will
help you fully understand assessment requirements for this unit.
The features of this final assessment are detailed in the following table.
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CHCDIV001
Work with diverse people – Assessments
Assessment information and scope
Who is the final
assessment designed
for?
The final assessment is designed for candidates to demonstrate their
competency having completed formal learning experiences in this unit.
Assessment may occur in real and/or simulated work environments.
Candidates may be undertaking the unit in a range of learning situations,
including private study, via a traineeship arrangement or via other
workplace-supported means.
What are the aims of
the final assessment
tasks?
This unit describes the skills and knowledge required to work respectfully
with people from diverse social and cultural groups and situations, including
Aboriginal and/or Torres Strait Islander people.
This unit applies to all workers.
The key outcomes are:
• Reflect on own perspectives
• Appreciate diversity and inclusiveness, and their benefits
• Communicate with people from diverse backgrounds and situations
• Promote understanding across diverse groups
Prerequisites and
co-requisites
None
Legislative and
licensing requirements
The skills in this unit must be applied in accordance with Commonwealth
and State/Territory legislation, Australian/New Zealand standards and
industry codes of practice.
You must ensure that you are ready to begin the final assessment. Complete the
following self-assessment checklist to confirm that you hold the skills and knowledge
required and feel ready to undertake a successful final assessment.
Topic Key outcomes
I am able to perform
skills and demonstrate
knowledge satisfactorily
in the following tasks.
Topic 1 Reflect on own
perspectives
q 1A Identify and reflect on own
social and cultural perspectives
and biases
q 1B Recognise limitations in self
and social awareness
q 1C Reflect on ability to work
inclusively and with understanding
of others
q 1D Identify and act on ways to
improve self and social awareness
Topic 2 Appreciate diversity and
inclusiveness and their benefits
q 2A Value and respect diversity and
inclusiveness in the workplace
q 2B Contribute to workplace and
professional relationships
q 2C Keep the workplace safe
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CHCDIV001
Work with diverse people – Assessments
Topic 3 Communicate with
people from diverse
backgrounds and situations
q 3A Show respect for diversity in
communication
q 3B Use verbal and non-verbal
communication to establish
effective relationships
q 3C Use effective strategies to
communicate when a language
barrier exists
q 3D Seek assistance according to
communication needs
Topic 4 Promote understanding
across diverse groups
q 4A Identify issues that may cause
communication misunderstandings
q 4B Consider the impact of cultural
differences if difficulties or
misunderstandings occur
q 4C Resolve differences and take
account of diversity considerations
q 4D Address difficulties with
appropriate people and seek
assistance when required
If you have covered and feel confident in all of these areas, you are ready to proceed to the final
assessment.
Before you commence the assessment process, discuss with your assessor or workplace
supervisor any areas you do not feel confident in or have not covered.
Final assessment overview
To demonstrate your competency using this final assessment you must successfully complete
both theory and practical assessment tasks.
Complete the following
task using this learner
guide
• Part A – Questions
You will demonstrate a sound knowledge of the unit requirements in your
responses.
• Part B – Case study questions
You will demonstrate a sound knowledge of the unit requirements in your
responses.
Refer to the Aspire
Practical placement
logbook for this unit
• Practical placement
Your performance will be assessed in the workplace.
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CHCDIV001
Work with diverse people – Assessments
Assessment plan
Complete the following form with your assessor.
Training organisation
name Total Training Solutions Adelaide
Candidate name
Phone number
Email
Assessor name
Unit/s of competency CHCDIV001 Work with diverse people, Release 1
Assessment parts
selected
q Part A – Questions
q Part B – Case study questions
q Practical placement
Ready for assessment
declaration
I confirm that the purpose and procedures of this assessment have been
clearly explained to me. I have been consulted about any special needs I
might have in relation to the assessment process. The criteria to be used
for this assessment have been discussed with me, as have the
consequences and possible outcomes of the assessment.
I have accessed and understand general assessment information as
provided by my training organisation.
I have been given fair notice of the date, time, venue and other
arrangements for this assessment. I have completed a self-assessment of
my performance of the skills and knowledge for this unit and confirm that I
am ready for assessment.
My training organisation has provided information regarding time lines for
assessment while on practical placement.
Candidate signature
Date
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CHCDIV001
Work with diverse people – Assessments
Final assessment tasks
Part A – Questions
Purpose You will demonstrate a sound knowledge of the unit requirements in your
responses.
Instructions to the
candidate
All questions must be answered satisfactorily for Part A to be completed
satisfactorily.
There is no restriction on the length of the question responses, or time
restriction in completing the assessment.
You must complete all questions unassisted by the assessor or other
personnel, but may refer to reference material as needed.
Resources required The question responses section is the only resource required for this
questioning assessment to be completed.
Assessment conditions Skills must have been demonstrated in the workplace or in a simulated
environment that reflects workplace conditions. Where simulation is used, it
must reflect real working conditions by modelling industry operating
conditions and contingencies, as well as, using suitable facilities,
equipment and resources.
Assessors must satisfy the Standards for Registered Training
Organisations (RTOs) 2015/AQTF mandatory competency requirements for
assessors.
Reasonable adjustment If you do not wish to respond to the questions in written form, an interview
may be used as an alternative approach if negotiated with your assessor.
Candidate to complete
Candidate name
Date of assessment
Assessment
declaration
I declare that no part of this assessment has been copied from another
person’s work, except where clearly noted on documents or work
submitted.
I declare that no part of this assessment has been written for me by
another person. I understand that plagiarism is a serious offence that may
lead to disciplinary action by my training organisation.
Candidate signature
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CHCDIV001
Work with diverse people – Assessments
Question 1 What strategies and practices can your workplace have in place to eliminate social
and cultural bias?
Answer Cultural -Workplace can recognise and incorporate the diverse
cultures, languages, beliefs and values of families, the community
and children. Educators who are knowledgeable about the culture
and languages that children bring to school are then able to provide
resources, experiences and interactions that reflect children’s
everyday lives.
Social- It is important to teach children to respect diversity and
embed a range of cultures in early childhood education and care
programs.
Marking q Satisfactory q Unsatisfactory
Question 2 Identify one social and economic issues which may impact client’s ability to access
health services
Answer Social issues could be in the form of cultural bias and diversity and in the
communication
Economic issues could be related to money and financial issues.
Marking q Satisfactory q Unsatisfactory
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Work with diverse people – Assessments
Question 3 List 2 ways you can improve social awareness in the workplace:
Answer treat people equally and to never mention their culture or refer to any
personal characteristics when trying to deal with the issue
Marking q Satisfactory q Unsatisfactory
Question 4 List 4 behaviours that do not display respect for diversity
Answer Issues of respecting and valuing diversity and culture are embedded
in the Being, Belonging, Becoming themes of the Early Years
Learning Framework.
Marking q Satisfactory q Unsatisfactory
Question 5 Define access and equity :
Answer Access-Services should be available to everyone who is entitled to
them and should be free of any form of discrimination irrespective of
a person’s country of birth, language, culture, race or religion.
Equity-Services should be developed and delivered on the basis of
fair treatment of clients who are eligible to receive them
Marking q Satisfactory q Unsatisfactory
Question 6 How can a support worker adapt to meet the diverse needs of your clients?
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CHCDIV001
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Answer The social worker should know how to mutually respect in a
multicultural surrounding, he or she should have explicit
understanding about expectations and critical self-reduction.
Marking q Satisfactory q Unsatisfactory
Question 7 List some ways in which work practices can be modified to
accommodate diversity to create safe environment for workers and
clients.
Answer Following are the ways in which we can create safe environment-
 removing barriers to ensure all employees enjoy full participation
 recognising the value of individual differences and managing them in the
workplace.
 creating an environment of trust, mutual respect and appreciation which
allows all employees to collaborate effectively in the ongoing development
Marking q Satisfactory q Unsatisfactory
Question 8 List 4 strategies for improving communication?
Answer Always listen carefully to the other person.
Speak clearly
Use non verbal communication like maps and drawings
Focus on their message and not on their pronunciation.
Marking q Satisfactory q Unsatisfactory
Question 9 Explain what language barrier is and list 3 strategies you could use to overcome
these barriers:
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CHCDIV001
Work with diverse people – Assessments
Answer Sometimes we are misunderstood or don’t receive the message in a
way that someone else intended us to receive it. This is sometimes
called as language barrier.Language barriers can make it difficult to
give direction or explain your expectations.
Strategies-
 Translate all relevant documents into primary language or
employee.
 Simple training methods – demonstrating as well as
explaining training methods.
 Visual methods of communication – explain with pictures.
Using signs, cue cards or visual methods are often an
effective way to train people.
Marking q Satisfactory q Unsatisfactory
Question 10 Describe 4 non-verbal communication styles.
Answer  Facial Expression – facial expression for happiness,
sadness, anger, surprise, fear and disgust are the same
across all cultures.
 Touch – this type of non-verbal communication can be
expressed through a weak handshake, a slap on the back, a
bear hug, a patronising pat on the head or a controlling grip
on your arm.
 Body movements and posture – your perceptions of people
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CHCDIV001
Work with diverse people – Assessments
are often affected by the way they sit, walk, stand up or hold
their head.
 Eye contact – the way you look at someone can
communicate many things. Eye contact is an important part
of non-verbal communication as it can display your interest in
what someone is saying also affection, hostility and
understanding.
Marking q Satisfactory q Unsatisfactory
Question 11 When will you need interpreter? And what communication aid you
can use if no interpreter available
Answer Interpreter is used to bridge the cultural and language gap.
Use an Interpreter whenever you give instructions or provide feedback to
employees.
The client prefers to speak in his/her own language other than English
If the client speaks English as a second language, and is in a stressful situation or
in an unfamiliar environment.
Non-verbal communication should be used in the absence of an interpreter.
Marking q Satisfactory q Unsatisfactory
Question 12 Give a reason why the ethnicity of an interpreter for a person is
important
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