A Study on Work Engagement, Burnout, and Mental Health at Ritz Carlton

This report investigates the impact of work engagement and burnout on the mental health of employees, specifically focusing on Ritz Carlton staff who utilize the NHS. The research employs both primary and secondary data, adopting an interpretivist philosophy and qualitative methodology to explore complex phenomena. The study examines the relationship between workaholism, work engagement, and mental health, highlighting how excessive workloads and workaholic cultures can lead to stress, dissatisfaction, and mental illness. The report includes a literature review exploring the concepts of workaholism and work engagement, factors affecting mental health, and ways to mitigate burnout. The methodology section details the research philosophy, design, and data analysis techniques. Findings reveal the negative impacts of work-related stress on employees' mental well-being. The conclusion provides recommendations to improve work engagement and reduce burnout, ultimately promoting better mental health and organizational performance. The study offers insights into the importance of managing work-life balance and fostering a supportive work environment to enhance employee well-being.

Effects of work engagement, Burnout
on mental health and related positive
psychology or motivation: A study on
Ritz Carlton employees who visit
NHS
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ABSTRACT
Work engagement implies for the efforts which are made by the business organization to
enhance employee participation and performance. In addition to this, it can be stated that work
engagement is defined as a positive, fulfilling, work-related state of mind that is characterized by
vigor, dedication, and absorption. It has been noticed that mental belief of employees might be
affected due to work engagement. On the other side, workaholic culture consists of the situation
of high workload and excessive working hours. For this research both primary and secondary
data collection techniques have been used by the researcher. For present investigation the
researcher has focused on interpretivism philosophy which assists in meeting key goals and
objectives. Thus, Qualitative is being selected because it also aids in providing insights and
understanding of the problem setting. It is also unstructured and exploratory research method that
studies highly complex phenomenon which are even impossible to elucidate with the quantitative
research.
Employees who visit NHS overcome the issues of mental stress stated culture has great
impact on their health aspect. It has been concluded that personnel feel stress when they are
assigned with more work as compared to their abilities or capabilities. Moreover, usually it is not
possible for the personnel to manage wide range of activities within the specific timing hours.
Further, along with the professional life individual also has to manage personal life as well. In
this, due to the situation of excessive workload individual is not able to live social life in an
effectual way. This in turn develops dissatisfaction among the personnel and cause to mental
illness.
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TABLE OF CONTENTS
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................4
Overview......................................................................................................................................4
Research Problem........................................................................................................................4
Chapter Structure.........................................................................................................................5
Aim and Objectives.....................................................................................................................6
Focus and Purpose.......................................................................................................................6
Research Question.......................................................................................................................6
Potential Significance..................................................................................................................7
LITERATURE REVIEW................................................................................................................7
Introduction..................................................................................................................................7
Concept of workaholism and work engagement..........................................................................8
Factors that impact mental health of professional and organisation performance....................10
Relationship between workaholic culture and mental health of professional...........................11
Ways to improve control on workaholism, burnout and work engagement...........................12
Conclusion.................................................................................................................................13
Research Methodology..................................................................................................................14
Introduction................................................................................................................................14
Research philosophy..................................................................................................................15
Research design.........................................................................................................................16
Research approach.....................................................................................................................17
Data analysis..............................................................................................................................18
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Sampling....................................................................................................................................19
Validity and reliability...............................................................................................................20
Ethics.........................................................................................................................................20
Limitations.................................................................................................................................21
CHAPTER 4: DATA ANALYSIS AND FINDINGS...................................................................22
CHAPTER 5: CONCLUSION AND RECOMMENDATIONS...................................................36
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INTRODUCTION
Overview
Work engagement is considered as activity in which business firm focuses on
improvement in employee participation. In addition to this, it can be stated that work engagement
is defined as a positive, fulfilling, work-related state of mind that is characterized by vigor,
dedication, and absorption. It has been noticed that mental belief of employees might be affected
due to work engagement. Moreover, workaholic is a person who works compulsively. It is also
considered as a situation where team believes that person enjoys the work effectively and
committed to advance the efforts for accomplishment of objectives (Shimazu, Schaufeli and
Taris, 2010). In addition to this, it can be stated that workaholic person might face the stress of
work which creates a mental pressure. It has been noticed that there are number of businesses
that have lot of work. In such kind of businesses the stress is one of most critical issue for the
organizations because in order to accomplish the task mainly employees consider workaholic
culture. It impacts the overall outcome in diverse manner and create pressure on mental state.
By having an improved focus on present study, the state of operative engagement in
current situation is being evaluated. It has also considered theoretical and physician literature as
critical aspect of the study. By consuming role theory, researcher has determined how the
existing work on assignation is limited. Along with this, it has also focused on how payments
and credit systems can be the hang jot among engagement and stable performance (Hu and et.al.,
2014). Motivations and credit send signs also need to consider effectively so that goals and
objectives can be accomplished. In addition to this, it can be referred that businesses are facing
issue of employee turnover because of workaholic situations. It causes mental situation of
employees and force him to quit the job so that level of stress can be reduced.
Research Problem
In addition to this, it can be stated that workaholic situation is impacting overall
development of individuals. It is one of key reason that impact of employee engagement and
stressed situation on mental health need to be referred effectively. By having an improved focus
on such situation the issue can be resolved effectively. It has also been noticed that very few
research investigations are being taken into account. It means descriptive information about the
subject is not available (Clark and et.al., 2016). That is why this is worth investigating, to get a
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more descriptive idea and solution about the psychological behaviour. Applied scientists might
study for answers to specific questions that may help humanity. It has been noticed that such
research takes a particular issue and tries to find a definitive and comprehensive solution. Key
motive behind the present study is to identify he changes in regard to diverse factors.
Classification of factors can be as exhaustion, cynicism, professional efficacy, energy, dedication,
absorption and workaholism in profiles. With an assistance of present study the ways can be
determined which assist in decreasing the workaholism.
Chapter Structure
Chapter 1: Introduction – It is a chapter which provides a clear cut framework about the
topic of the research. By having an improved focus on the introduction chapter the overview of
subject can be attained in appropriate manner. In this, discussion about workaholic aspects is
being taken into account. Along with this, there will be discussions on research tools, techniques
and potential significance of the topic of research (Christian and Ellis, 2011).
Chapter 2: Literature Review – This chapter will provide an outline of the significance of
research topic which impacts of workaholism, burnout and work engagement on mental health of
professional and organisation performance. Literature review section will provide an explanation
of key aspect which are discussed in previous studies. In-depth analysis about the theoretical
values is being taken into account so that objectives can be accomplished in desired manner.
Chapter 3: Research Methodology – In this chapter, there will be discussion on the
different methods that the researcher has used for taking the research forward. In addition to this,
it can be said that method that is being employed by him because it assists in meeting objectives.
It will also refer a understanding in regard to limitations and ethical considerations.
Chapter 4: Data Analysis and Findings – It is a section which allows to provide analysis
of gathered information. It has been noticed that collected information analysis must be authentic
so that appropriate outcome can be attained (Kortum, Leka and Cox, 2011). In addition to this, it
has been witnessed that results of report can be outlined in desired way.
Chapter 5: Conclusion and Recommendations – This chapter also plays a critical role in
the study because it assists in meeting key goals and objectives. It is a section which offer
information about conclusive points of study. With an assistance of this, results can be
understand in desired manner. Issues in the subject can also be evaluated effectively. Along with
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this, recommendation has also been discussed in regard to subject. It will assist in controlling
workaholism, burnout and work engagement so that mental stress can be reduced (Van Gordon
and et.al., 2014).
Aim and Objectives
Aim:
To analyse the impacts of workaholism, burnout and work engagement on mental health
of professional and organisation performance.
Objectives
 To understand the concept of workaholism and work engagement
 To analyse factors that impact mental health of professional and organisation
performance.
 To evaluate relationship between workaholic culture and mental health of professional
 To recommend ways that helps in controlling workaholism, burnout and work
engagement so that mental stress can be reduced
Focus and Purpose
Key purpose of the present study is to analyse the impact of workaholic nature on
organisational performance as well as individual mental state. Previous researchers which are
conducted on the subject does not offer appropriate learning (Chan and et.al., 2011). Along with
this, by having application of present study the gape presented in previous studies can be
overcome. In many organisations the employee turnover is increasing because of workaholic
culture. It means by conducting an investigation such kind of issue can be overcome. It will
assist in analysing the impact of existing work environment on the organisational performance
and mental state of professionals.
Research Question
 What do you understand by concept of workaholism and work engagement?
 Which factors impact mental health of professional and organisation performance?
 What is relationship between workaholic culture and mental health of professional?
 How organisation can control workaholism, burnout and work engagement for reducing
mental stress?
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Potential Significance
By having an improved focus on the present investigation, number of students can
improve learning in regard to controlling workaholism, burnout and work engagement. It will
assist in ensure that they are well acknowledged about the subject. Research will also allow
experts to have application of innovative tools and ideas so that better outcomes can be attained
(Taris, Schaufeli and Shimazu, 2010). Along with this, brief overview on subject like impacts of
workaholism, burnout and work engagement on mental health of professional and organisation
performance can be evaluated. With an assistance of this, ways to improve such conditions can
be determined effectively so that long term sustainability can be attained. Present study will also
provide an understanding regarding approaches and techniques which are beneficial for literature
evaluation.
LITERATURE REVIEW
Introduction
After focusing on introduction chapter the researcher need to focus on literature review
section. By having an improved focus literature review section the significant aspects related to
the subject. It is referred as most essential part of research study because it helps in
understanding subject. In this section, information which the researcher has gathered from a
range of secondary sources is presented. It is considered as a part of research which is consisted
of statements provided by diverse authors and researchers. It means literature review allows to
explore the previous studies in appropriate manner so that better outcomes can be attained in
desired manner. Research studies which are developed previously on the same subject so that
objectives can be accomplished in desired manner. Along with this, by having an improved focus
on the section the gape presents within previous researches so that issues can be overcome in
desired manner.
It also provides a theoretical evidence in respect to the subject so that better support can
be offered to overall outcome of study. It means success and effectiveness of such values is
dependent over theoretical substances associated with the study. In addition to this, it can be said
that information is being collected from secondary sources which need to be consider effectively
from researchers. In this respect, as present is based on workaholism and mental stress so
researcher has also evaluated learning in significant manner. In this literature review section the
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factors that impact mental health of professional and organisation performance need to be
evaluated effectively. Along with this, it will also provide information in regard to relationship
between workaholic culture and mental health of professional. By having an effective focus on
highlights provided under study will offer better outcome.
Concept of workaholism and work engagement
As per the view of Decembrele and Lord (2008), it can be stated that workaholic situation
impacts the overall outcome in diverse manner. It has been noticed that if any business firm is
facing issue in regard to workaholic conditions then it impacts the business firm performance in
diverse manner. However, effective understanding about the subject is significant because it
helps in long term sustainability and meeting organisational success. In addition to this, it can be
said that there are very few theories have been proposed to explain impacts of today’s stressful
working lifestyle on mental health and therefore on the organisation. Jaremko and Meichenbaum,
(2013) has stated that workaholic culture might be influenced due to work engagement. It means
management need to consider such values effectively so that long term sustainability can be
advanced. It has been noticed that workaholism is considered as a force to work and manage the
stress. It was initially used by Oates in 1971 to understand the key values related to work
conditions. In addition to this, it can be said that workaholism involves two core elements
which return in most following definitions such as working extremely hard and the existence of a
strong and desirable inside ambition (Richardson and Rothstein, 2008).
Folkman(2013) has asserted that porter suggests that workaholism should be construed as
a habit. In addition to this, It is considered as unwarranted and tenacious performance with
destructive drawbacks. It is significant for businesses to focus on rejecting sights that reflect
workaholism and referred as constructive state. It has been noticed that individuals have
impressive level of efforts at the job if he or she is attracted towards workaholic aspects. Such
kind of people are focused towards hard work conditions so that long term sustainability can be
advanced effectively. Workaholic aspects helps in dealing with organisational issues and
promotes collective working. Boss, Bryant and Mancini (2013) has contended that it put much
more exertion into their jobs than is anticipated by the people with whom or for whom they
work. Such kind of people are focused towards engagement so that goals and objectives can be
accomplished. Stereotypically, they labour so stiff out of an internal obligation, necessity, or
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initiative, and not because of peripheral issues such as fiscal booties, vocation standpoints,
organizational philosophy, or deprived matrimonial. In addition to this, burnout is a comparison
that is generally used to define an overall of psychological tiredness. Although there is certain
argument near the environment of burnout. Chiesa and Serretti (2009) has stated that the most
roughly used conceptualization instigates from Massac. In addition to this, it has been
predictable that over 90 percent of the studies on burnout use the Maslach Burnout. Due to the
prevalent amount of divergence about what operative assignation is, a substitute direction is to
describe it by starting what it is not. This has stood done by lecturing appointment on the subject
of exhaustion. It has been witnessed that demonstrative exhaustion is the fundamental piece of
burnout. Moreover, Hostility is an instantaneous report to exhaustion and depersonalization and
has been found dependably in burnout enquiry, across an eclectic range of job-related situation
(Van Gordon and et.al., 2014). Burnout is a psychosomatic syndrome that involves an extended
comeback to lingering interpersonal stressors and tips to moods of pessimism and disinterest,
tiredness, an all-purpose sagacity of ineptitude, and can be seen as the attrition of commitment.
In addition to this, the fact that studies on burnout and workaholism are practically scarce is all
the more conspicuous because already 20 years ago it was suggested that workaholism might act
as a derivation grounds of fatigue as disproportionately and hysterically salaried staffs use up
their mental resources, leaving them depleted and “burned out” (Taris, Schaufeli and Shimazu,
2012).
Shimazu, Schaufeli and Taris (2010) has contended that the previously stated qualitative
revision on work engagement recommended that betrothed staffs not disregard their social life
outside work; rather, they devote time on entertaining, interests, and work as helpers. With an
assistance of this, issue can be resolved effectively. Work engagement is positively related to
sleep quality and job performances whereas workaholism affects negatively to sleep quality. The
unspoiled that was verified effectively in both lessons expected that exhaustion was harmful
related to health, while engagement was distinct to well-being problems. In addition to this,
Kortum Leka and Cox (2011) has said that psychological meaningfulness refers to the value of a
work goal about the ideas of an individual. Psychological meaningfulness is a strong predictor of
employee engagement. Psychological safety entails being able to show and employ one’s self
without fear of adverse consequences to self-image, status or career.
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Factors that impact mental health of professional and organisation performance.
As per the view of Hu and et.al., (2014), it can be stated that there are number of factors
which need to be referred effectively by the organisations. It is because such kind of aspects
might affect the mental health of professionals. Classification of factors can be as long hours, job
security, relation with employer, terms of employment, resources and communication. If any
kind of such factor is having changes then it will impact the overall outcome in diverse manner.
It has been noticed that in many organisations the work hours are very high which impacts
negatively on professional morale. If individual is having working for many hours as compared
to his capabilities then it will influence the overall outcome.
Clark and et.al., (2016) has asserted that many of individuals faces issue in regard to
work stress due to job security. If job security aspects are not appropriate then it will create an
unsuitability for individual. It means such kind of issue is most common among temporary based
work style. Job security is not a critical issue for permanent professionals which reduces the
stress level. It has been noticed that if such kind of aspects are not properly maintained then it
will advance the stress among individuals. It will impact the overall morale which influences
work productivity as well. It means the overall performance of organisation will also be impacted
in negative manner. Christian and Ellis (2013) has also contended that work relationship also
creates an issue of stress management. If such kind of aspects are not properly maintained then it
will create negative impact on the organisational performance. In some of the cases, it has been
noticed that if employer and employees do not have better relations than employee does not feel
comfortable while working within organisation. Such kind of values also create stress situations
and impact overall outcome in diverse manner. In addition to this, it can be said that by having an
improvement in work relations the level of stress can be reduced in appropriate manner.
Along with this, terms of employment can also create stress level among professionals
which might affect the overall performance. It has been noticed that if employment terms are not
satisfactory for employees need then it will promote stress within organisation. Chan and et.al.,
(2011) has stated that in some of the situations the HR policies are very strict. For example,
holidays are not being approved as per employee needs which impacts the morale and create
stress among individual. If employee is having working with stress then work effectiveness will
also be affected in negative manner. However, such kind of aspects also influences the stress
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level in negative manner which impacts directly on mental state of individual. For continuous
improvement, it is significant to overcome such kind of issues so that goals and objectives can be
accomplished effectively. Christian and Ellis (2013) has argued that factors like resource
allocation and communication also creates stress for individuals. If such kind of aspects are not
considered effectively then overall outcome might get affected. For example, company is not
offering appropriate tools to perform work activities. Such kind of situations create stress among
employees and influences their motivation level. By having an improved focus on such aspect
the issue can be resolved effectively. If employee satisfaction is not appropriate then it will also
influence the outcome of company. In addition to this, it can be stated that stress can be reduced
by analysing situations. Communication with management also need to be referred effectively so
that stress level can be reduced.
Relationship between workaholic culture and mental health of professional
Clark and et.al., (2016) has stated that workaholic culture and mental health of
professional has great relationship with each other. In addition to this, it can be said that in recent
years the ratio of psychiatric disorders has advanced in recent years. By having an improved
focus on work culture analysis. It has been noticed that due of high ratio of stress and psychiatric
disorders the professionals are not much able to remember things and important activities. It
reflects that workaholic culture impacts the mental health of professional. Hu and et.al., (2014),
has also asserted that level of stress has also changed the behavioural values among
professionals. It is one of key reason that professionals are becoming more aggressive towards
work so that they can manage work properly. If stress increases in such situations then it also
influences the level of anger. It reflects that workaholic conditions impact the overall outcome in
diverse manner. By analysing key aspects the issues can be overcome effectively so that long
term sustainability can be advanced.
Kortum Leka and Cox (2011) has contended that workaholics scored higher on all the
psychiatric symptoms than non-workaholics. It has been identified in the report of experts that
due to high level of stress and focus on workaholic values creates the issue of deeper
psychological and emotional. It means if stress is advancing among professionals then it must be
creating an issue of emotional state. By having an application of diverse methods such kind of
issue can be advanced. In addition to this, it can be state that overlapping genetic vulnerabilities
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