University Work Based Experience Report: Business Development, Novotel

This report details a student's work-based experience, focusing on the travel and tourism sector, specifically the hotel industry. The report begins with research and evaluation of suitable organizations, identifying the food and hotel industries as potential areas for work experience. The student then demonstrates their ability to negotiate a work experience placement at Novotel, outlining their role, responsibilities, and the benefits of the experience. The report further analyzes the business constraints associated with the work experience, such as seasonal demand and security concerns. The student prioritizes tasks and responsibilities, focusing on the role of a banquet manager, and develops a plan to meet their objectives. The report also includes a review of the initial plan, suggestions for improvement, and an evaluation of the student's performance, including reflections on the learning that took place. The report covers topics such as customer service, business development, and industry analysis.

University
WORK BASED EXPERIENCE
By
Date
Name
Lecturer’s Name

WORK BASED EXPERIENCE
Contents
Task 1..........................................................................................................................................................3
1.1 Research and evaluate suitable organizations that could provide experience in industry.............3
1.2 Produce evidence to show your ability to negotiate work experience with your work and
academic supervisors...............................................................................................................................5
1.3 Recognize the business constraints associated with the work experience negotiated...................6
Task 2..........................................................................................................................................................7
2.1 Agree and prioritize the tasks and responsibilities involved in your area of work.............................7
2.2 Produce a plan of how you will meet your objectives through the work experience..........................9
2.3 Analyze the benefits the proposed activities of the work will have on the business as well you the
learner....................................................................................................................................................10
Task 3........................................................................................................................................................12
3.1 Show how you fulfill the specified requirements of the placement and conforming to all the related
codes of practice....................................................................................................................................12
3.2 Produce systematic records of work performed by evidence of diaries, logbooks, portfolio,
spreadsheets or databases......................................................................................................................13
3.3 Show how you revise your initial plan produced in 2.2 to meet your objectives.............................14
3.4 Explain the suggestions you made for improvement and how you reviewed it your supervisor......15
Task 4........................................................................................................................................................16
4.1 Produce evidence of how you have monitored your progress on the job against your original
proposal.................................................................................................................................................16
4.2 Show how you have evaluated the quality of your performance on the job.....................................17
4.3 Reflect on your work experience and analyze the learning which has taken place..........................18
References.................................................................................................................................................20
Page 2 of 21

WORK BASED EXPERIENCE
Task 1
1.1 Research and evaluate suitable organizations that could provide experience in industry
In this part, evaluation and investigations are performed on the travel and tourism division and
indicate the sorts of companies that this range needs to give work positions. Two sectors are
selected which are described below:
Food Industry
The food business is also well industrialized in the destination of tourism as people from
distinctive food inclinations and diverse backgrounds visit a particular destination. Therefore,
fast food and restaurants options are well urbanized. Moreover, beverage and food organization
is the fundamental connection between beverage, the menu as well as distinctive services on
offer in an establishment, and the clienteles (Barnett, 2008). In the same way, it can be used as an
effective tool for satisfying the members and built support, as it connects with a sensory memory
of attendee in a particular event. The beverage and food function is depicted both by its varying
qualities and by its size of the event. For example business events, meetings, exhibition along
with the conference. The particular sector can give work-based inclusion to the profiles, for
instance, waiter, bar boy, handling customer advantage, serving the banquet, tour operators,
hosting, travel agencies, guides, other parts giving work-based experiences, cashier and dealing
with the records (Bowden, 2011).
Hotel Industry
In tourism biased area the hotel business is specially made to house the guests. By and large,
hospitality is contained two services: the course of action of an overnight hotel for people
journeying a long way from home, and choices for people eating outside their home. Being a bit
Page 3 of 21

WORK BASED EXPERIENCE
of the hospitality territory, the hotel business offers opportunities to a work-based experience if
one is possessed with enhancing the inclusion in the service industry (Hotel industry, 2010).
Besides that, the particular organization implies the hotel, beverage and food services regions
together as the hospitality industry. Also, the profiles existing in this division in which one can
get work-based experience are associates for business centers, operators for telephones,
receptionists, in-charge of the reservation, custodian office, chef and so on.
The above analysis exhibits that there are hosts of conflicting options to choose in this sector as
demonstrated by gained work-based experiences and individual preferences.
Page 4 of 21

WORK BASED EXPERIENCE
1.2 Produce evidence to show your ability to negotiate work experience with your work and
academic supervisors
Name:
Date:
College:
Name of the Organization: Novotel
Nature of Business: Hotel Business
Name of Supervisor:
The title of Position: Trainee intern for customer service.
Benefits from this work: It will be a decent beginning for my scholastic advance and help me
pick up experiences in the industry. It will also help me to understand the work with a hotel
business particularly on the territory of client administration which is my region of intrigue
(ASHWORTH, 2017). Moreover, it is a month and a half course which will improve my
vocation as well as make me more practical to adjust in the business in future. Besides that, this
work with an assortment of visit plans that the organization has will be exceptionally advancing
for me as it will empower me to comprehend what the elements that are in charge of visitor
fulfillment are and how consumer loyalty can be expanded. Additionally, by what means can the
organization fabricate steadfast clients and hold their clients. These major perspectives will profit
me in any occupation situation as clients are the core of all organizations.
My Role in Novotel: My role in Novotel will be dealing and checking with the queries of the
clients. Also, I will maintain the feedbacks of the customers (Pivar, 2001). Apart from these,
Page 5 of 21

WORK BASED EXPERIENCE
analysis of customer satisfaction index is important for the organization and it will be my
responsibility to perform the job. I will also assist the management to work on the improvement
of customer satisfaction as well as retention.
1.3 Recognize the business constraints associated with the work experience negotiated
Each and every business has their own particular requirements. The hotel business of Novotel is
similarly vulnerable to such imperatives. People from the corners of the world likes to tour to a
beautiful destination (Lück and Kirstges, 2003) . The hotels such as Novotel helps these people to
stay during tour time. Tourism is an occasional business that has a high deluge of client amid
occasion seasons. Therefore, in the offseasons the holidaymakers being less there will be low
communications so the learning results of the experience will equally be diminishing the other
partnered businesses. For example, the food and hotel sectors additionally get affected by this
regular nature. The business of the tourism industry is driven by request, the clients decide by
what method will be the way of business, and structure and style of the tourism industry are
(Abernathy, Beyer and Rapley, 2014). However, Novotel utilizes the internet to take client
criticisms and survey the request and the necessities and the needs of their clients, in numerous
nations the entrance of webs is still low representing a requirement for the business and my
gaining from the work positions. Another constraint of the business on my work position is in
this industry are the safety and security concerns which are high. The tourist does not wander
and visits a place where there are political turmoil and security hazards as the organization offers
international travel packages. It is a tourism service provided to each and every customers so that
the business do not hamper by negative feedback of the clients (Rocha-Pinto, 2008).
On the other hand, these hotels provide customers with loyalty programs. The loyalty programs
do not convey huge additions to a wide range of ventures, yet the neighborliness business
Page 6 of 21

WORK BASED EXPERIENCE
certainly profits by the strategy. As per a review was done by Cornell's School of Hotel
Administration, visitors who take part in loyalty programs at a specific property will expand the
quantity of room-evenings by fifty percent. However, this critical increment in customer
retention, as well as gain in revenue, demonstrates that loyalty programs truly do profit the
lodging. At the point when there is a motivating force to move in the direction of, visitors will
keep on visiting your lodging with a specific end goal to get the guaranteed advantage (Hartog
and Frame, 2004). It is normal to pick the way with the most advantages.
Task 2
2.1 Agree and prioritize the tasks and responsibilities involved in your area of work
The task and responsibilities involved in my area of work are based on beverage and food
customer service. My area of work is a trainee intern for customer service. I prioritize the service
of a banquet manager to the customers (Calori, Baden-Fuller and Hunt, 2000). The role of a
banquet manager is to supervise all phases of all types of functions occurring in the banquet and
coordinate activity on a regular basis. A banquet supervisor should also oversee the event of the
banquet as well as ensure that all departmental policies and service standards are followed by the
staffs present in that particular banquet, Moreover, the manager should act as a single point of
contact with the banquet host during the banquet function. More responsibilities and duties of a
banquet manager are described below:
Responsibilities and Duties of Banquet Manager:
 Banquet managers must meet and welcome clients.
 He or she is responsible for providing innovative and exceptional contemplations to
improve meetings and update social occasions.
Page 7 of 21

WORK BASED EXPERIENCE
 The manager has the responsibility to make the function space apparently captivating and
demonstrating the menu offering for the event (Angoujard, 2005).
 He/she must administer catered functions in off-site as well as in-house.
 He/she is responsible for the general cleanliness and sanitation of the storage areas,
banquet rooms, and work areas.
 The manager must be accountable for dependable executing the organization standards
and working approach in the supper and catering organization.
 A banquet manager is responsible for providing wonderful customer advantage and
certification customer needs are met (Banquet manager, 2003).
 He or she is responsible for the most ideal utilize and extraordinary working solicitation
of all equipment, furniture and establishments in the catering section and banquet in the
shift designated.
On the other hand, a banquet manager should amass all around Knowledge of beverage and food
presentation and status. Besides that, he or she should have to manage events and associates all
through the organization. Dealing with the workers of the banquet in setting up of tables, chairs
and other furniture items is another job of a banquet manager (Strianese and Strianese, 2008). I
prioritize my work position as a banquet manager because I become happy whenever I see that
people from all over the world come and dine at a banquet which is under my supervision.
Customer satisfaction leads to the growth of a company and I want that.
Page 8 of 21

WORK BASED EXPERIENCE
2.2 Produce a plan of how you will meet your objectives through the work experience
Before starting a work experience, an individual needs to make plans by which the person can
meet the objectives through work experience. First of all, the individual needs to set the
objectives. The objectives of the individual are collecting basic information about the
organization. Next, the individual needs to know how to get to the placement i.e. the position of
a banquet manager. He or she needs to understand the value of information to the company or the
job and be aware of the compassion of sharing information. The plans are based on these
objectives (Mumford, 2001).
 For the preparation of experiencing the job, the individual must think about the current
skills along with his or her weakness and strengths. The individual needs to find ways to
increase the existing skills and help himself/herself to develop a new one. During skill
assessment, the person must consider the transferable skills like presentation skill, the
skill of building a team, communication and leadership skill and so on. Moreover,
traveling is a significant issue to the individual (Kneale, 2007). He or she must think how
to travel to his or her work experience and how much it will cost. Time maintenance is
another crucial factor the person must keep in mind. Selecting and wearing a suitable
uniform for the internship is another factor he or she must remember.
 Networking is important for an individual to enlarge the professional world. Networking
isn't as alarming as it sounds; it's about meeting individuals, and you do that consistently.
A professional network is vital, it can bolster his or her future advancement. It might be
that one day the individual you met in the staff room turns into the individual enlisting for
your fantasy work. Before you start your work placement - be readied (Gillespie, 2002).
Beginning another work placement is an extraordinary approach to manufacture the
Page 9 of 21

WORK BASED EXPERIENCE
professional network. Intelligent networkers know their identity going to meet. Look at
the organization site, is there a 'meet the group' segment? Provided that this is true,
observe! These individuals will be your work partners. Web-based social networking is
an extraordinary networking device - set up a professional LinkedIn account and utilize
this to present yourself.
2.3 Analyze the benefits the proposed activities of the work will have on the business as well you
the learner
An internship program provides many benefits to the organization as well as the individual who
is participating in the internship program. Benefits of internship to the business and students are
described below:
Increase in productivity
Discussing the extra labor, setting up a internships position program permits an individual to take
benefits of short-term support. Besides, the additional arrangements of hands help the workers be
more gainful, keep them from getting to be overburdened by side activities. Additionally, it also
frees them up for accomplishing more innovative assignments or those where more elevated
amount, key intuition or ability is required (Internship program, 2017).
Enhance perspective
It is not quite recently the additional arrangements of hands that make interns invaluable.
Particularly in an association of just twelve to fifteen representatives, new individuals carry with
them novel viewpoints, crisp thoughts, and specific qualities and aptitude sets. As a result, these
enlarge the capacities of the expert workforce of the individual.
Supports students
Page 10 of 21

WORK BASED EXPERIENCE
Internships jobs give students various advantages. The students advance in experience, create
attitudes, reinforce their resumes, make associations, find out about a field, and evaluate their
advantage and capacities. Offering a paid internships job is especially useful, on the grounds that
it empowers financially burdened youth to take part (Internship program, 2002). Students who
need to help finance their own tutoring will require an occupation, in any case. The students are
provided with internship permits for employment to encourage a positive future.
Increase in rate of employee-retention
The verification for the test-driving hypothesis is in the positive representative maintenance
figures. According to NACE's 2009 Experiential Education Survey, very nearly forty percent of
businesses detailed a higher five-year degree of consistency among workers they'd procured by
means of their internships job programs.
Find future employees
An internships program is a year-round enlisting tool. Summer entry level positions, fall
internships jobs, semester internships positions, and quarterly internships jobs, actualizing an
internships program implies that an individual has a continuous pipeline of the future full-time
employee.
Page 11 of 21

WORK BASED EXPERIENCE
Task 3
3.1 Show how you fulfill the specified requirements of the placement and conforming to all the
related codes of practice
The placements of students are periods of unpaid work experiences in approved companies that
provide counseling services. In these services, each student have the opportunities to put theory
into practice. Moreover, student placement is also an exceptional opportunity for developing
networks as well as explore options for career and professional pathways. Before a placement
program, an individual needs to go through some basic skill course and training as well as course
placement test (Adagha, Carpendale and Levy, 2015). These requirements are mandatory for
each and every individual who are practicing internships. Each and every student must satisfy the
basic skill course requirement for subjects such as mathematics. Apart from mathematics, the
students' needs to give a test on writing and reading. Exclusion from the required placement
courses in mathematics and writing will be determined by the results of the test. Apart from these
test, the students' needs to go through steps such as client counseling round and supervision
round. In client counseling round, counseling is performed by the face-to-face system. Apart
from it, the students' needs to be from the background of hotel management.
Page 12 of 21