Work-Based Experience Report: HRM, Evaluation, Planning, and Analysis

This report details a student's work-based experience, focusing on the application of Human Resource Management (HRM) principles within the travel and tourism industry, specifically considering roles at British Airways and the London Landmark Hotel. The report begins with an evaluation of suitable organizations, followed by the negotiation of a work experience proposal with academic and work supervisors. It then outlines business constraints, defines tasks and responsibilities, and develops a work experience plan, including time management strategies. The report further analyzes the benefits of proposed activities, explains placement requirements, and monitors progress against the original proposal. It evaluates the student's performance, analyzes learning outcomes, and offers recommendations for improving future experiences. This report is a comprehensive overview of the student's practical application of HRM concepts in a real-world business setting, including job analysis, recruitment, and employee relations.

WORK-BASED EXPERIENCE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Evaluation of suitable organisations for giving industry experience...................................1
1.2 Negotiate with work and academic supervisors a proposal for the work experience ..........2
1.3 Explaining business constraints on the work experience offered.........................................3
TASK 2 ...........................................................................................................................................4
2.1 Defining tasks and responsibilities involved in work experience.........................................4
2.2 Make Plan for work experience............................................................................................5
2.3 Analysing of the benefits of the proposed activities to me and The Landmark London .....7
TASK 3............................................................................................................................................8
3.1 Explaining specified requirements of the placement conforming to all related codes of
practices.......................................................................................................................................8
3.2 Systematic records of the work undertaken..........................................................................9
3.3 Revise initial plan..................................................................................................................9
3.4 Proving suggestions for improvement................................................................................11
TASK 4..........................................................................................................................................11
4.1 Monitoring progress against original proposal produced .................................................11
4.2 Evaluating of own performance quality..............................................................................12
4.3 Analysis of the learning which has taken place during the work experience.....................12
4.4 Recommendations for enhancing experience......................................................................13
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

Illustration Index
Illustration 1: Time management Grid.............................................................................................6
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INTRODUCTION
Work based experiences can be defined as the appropriate learning for the growth and
development of applicants. It is paid or unpaid opportunity to improve skills, abilities as well as
competencies of candidates which aids to achieve success in future. There are various types of
work-based experiences like part-time, service projects and internships in the organisations
(Billett, Sweet and Glover, 2013). As per case study travel and tourism corporation is taken
which provides better knowledge and information to individuals. The present report describes
about suitable organisations that can provide industry experience. It also introduce the business
constraints on the work experience offered. Furthermore, it prioritise tasks and responsibilities
which are involved in work experience. In addition to this, it represents the benefits of proposed
activities to the business and learner. It states the suggestions for more improvement in the
present process within organisation. Further, it monitors progress against original proposal
produced task. It evaluates the quality own performance and it explains about industry standards
to improve efficiency in a appropriate manner.
TASK 1
1.1 Evaluation of suitable organisations for giving industry experience
To improve skills and knowledge in specific area, candidates can explore the entire
sector. They interpret work environment as well as allocated roles and responsibility in various
division in the organization. For this, they take experience and analyze the work based learning
within travel and tourism industry. Generally, London Landmark as well as British Airways are
taken for this evaluation.
Various divisions
BRITISH AIRWAYS
(Division)
LONDON LANDMARK HOTEL
(Division)
Consumers and communication
Customers
Flight operations
communication
Reception
Front office work
Back office work
Management board
Finance
Operation departments
Restaurant manager
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Sales and marketing Finance
Human resource
Marketing
Communication
Working environment of British Airways:
British Airways is the biggest airline on based on its fleet size in the United Kingdom.
Organization is situated in waterside near its London Heathrow Airport. It is found that
corporation is offering the quality food, best air transportation services as well as luxuries
accommodation to their customers. British Airways is aware about its workplace environment
which is associated with beliefs, motivation, trust, loyalty, development along with team spirit
to customers. In addition to this,, they also take care about safety and health of employees and
staff members which helps in enhancing contribution towards their work (British Airways Plc
Company Information, 2015). Furthermore, British Airways is highly emphasize on customer
services in which they consider comments and ideas from their customers. So this strategy helps
the management of organization to improve present services as per need and requirement of
consumers.
Working environment in London landmarks hotel:
London Landmark is a premium class hotel which provide effective hospitality services
to its consumers. After research and evaluation, I analysed that the hotel give respect their
employee and it also takes proper suggestions and views from respective managers. In addition
to this, By doing market research, London Landmark adopts new trends and lifestyle like
internet facilities, art and culture exhibition, wheelchair accessibility to old people and spa and
beauty therapy (Landmark Hotel company profile, 2016). By seeing these changes, employees of
hotel is also attracted and they perform effective work within the luxurious environment.
1.2 Negotiate with work and academic supervisors a proposal for the work experience
In respect of British Airways and Landmark hotel, the research and evaluation is
conducted to negotiate with work and academic supervisors for proposal of work experience.
Generally, there are different kind of proposed approaches that can be utilized like telephone, e-
mails and letter (Doncaster and Lester, 2012). By considering all these approaches, I would like
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to select electronic mail to communicate with work and supervisions for better work experience
in mentioned companies.
Proposal for British Airways and Landmark London
To: [e-mail]
To: [e-mail]
Subject: Internship in human resources division
Dear Sir,
I am management trainee from the Institute of Management Services, United Kingdom. I
am currently pursuing my last semester of HRM course. I am needed to carry out my work area
experience in the company. Further, I am also searching well reputed organisation for placement.
I hope that you can offer me a position which increases my work knowledge and information in
travel and tourism sector.
Due to these reasons I would like to take work based experience from your organisation.
From research and evaluation, I analysed that information regarding consumer experiences are
highly appreciable . In addition to this, I would also like to work under professionals and experts
who would support and guide me to enhance my skills, knowledge and professional capabilities
in a appropriate manner.
I am very dedicated and enthusiastic person who can work in adverse conditions and
take initiatives at the workplace. So I am waiting for your positive response.
Thanks and regards,
Tony.
1.3 Explaining business constraints on the work experience offered
Generally, management of corporation have to offer products and services with high
quality. Due to this reason, there are many constraints which I analyse regarding my placement
offer in the organization. Associated constraints like trainings, development program and
orientation are given by the firm. With the contribution of this approach, I can interpret the work
environment and culture which are followed by enterprise in a appropriate manner.
Through induction, I will know about present managers and employers who will enhance
increase my devotion at my own work. With the contribution of these experts, I can measure my
knowledge and skills level which can aid to increase my motivation as well as confidence level
in the organization. By training sessions, I can make myself more innovative and productive for
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the corporation. Fuhrer, This will support me to understand about policies ,procedures and rules
and regulation which are followed by enterprise. In addition to this, I can also try to make a
better relations with consumers by listening queries and complaints for hospitality services. With
the aid of this, I can enhance my confidence and efficiency level which is effective for
organisation. Furthermore, I can follow all safety and security rules and regulations which are
already considered at the workplace. I will do work on all the assigned jobs with full dedication
and responsibility which can help to increase my growth very fast in a appropriate manner.
On the other side, time of my superior and managers is also limitation because they do
not have more time for training and development due to higher work pressure. Further, this can
affect the knowledge and information which can create complexities to achieve my goals and
objectives. Non availability resources like technical, financial and human resource can produce
limitation for me which can produce issues to learn new things and concepts.
TASK 2
2.1 Defining tasks and responsibilities involved in work experience
For the job of Human Resource Manager in Landmark London Hotel, I have to prioritize
tasks and responsibilities for handling my time and work in a systematic manner. For this, I take
suggestion of my supervisor so that I can prioritize my job according to their importance.
Further, tasks and responsibilities with the priorities in hotel are stated below in the points.
Staffing
It is important task for the management of hotel to recruit and select talented,
knowledgeable as well as skilled applicants who can aid in the success and success of London
Landmark Hotel (Shaffer and et.al., 2012). My responsibility is to evaluate the vacant positions,
making appreciate job description and person specification, advertising the jobs as well as
conducting interview of the eligible applicants with the panel and selecting the most suitable
person for the post. In addition to this, it is important for Landmark hotel because this process
contribute effectively to manage hospitality operation at the workplace which support in
increasing growth in the travel and tourism sector.
Employee Relations:
Then after, other work is to maintain appropriate relationships among the employees. My
responsibility is to give organisational and effective working environment to the staff members
so that they can realise comfortable in the Hotel. In addition to this, my duty is to manage and
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decrease the cases in respect of conflicts or grievances with the aid of appropriate approaches. It
is necessary for organisation to maintain ethical environment at the workplace (Virtanen,
Tynjälä and Eteläpelto, 2014). Furthermore, I make better policies and procedures for the staff
member without doing any kind of discrimination. The main cause behind prioritising this task at
second place is to achieve the objectives and goals of The London Landmark. For this,
cooperation and coordination of the staff members is necessary to attain them in a appropriate
manner.
Training:
My final task is to provide training and development to staff members of the hotel for
their better growth. Generally, My role and responsibility is to analyse requirements of staff
members and managing training activities accordingly. In addition to this, training also support
the workers in improving their working style as per organisational need (Dane, 2013) After
these programmes, I have to find out the performance as well as outcomes of trainees by
comparing their previous and current efficiency.
Time management Grid
Illustration 1: Time management Grid
(Source:Dragoni, Oh and Hazucha, 2014)
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2.2 Make Plan for work experience
For achieving work experience, my plan is describe below in the table.
Schedule Of Task Date For Review Input From The Supervisors
Job Analysis
 Analyse the vacant posts or
identification of the position
which requires to add new
post in different divisions
(Gilber and Terrell, 2013).
 Evaluating them in a
systematic manner.
 Designing roles and
responsibilities for them
 Making of person
specification and job
description.
To manage whole process,
I will need 12 weeks
months. In this time, I will
analyse each post
effectively.
Supervisor will want to do
systematic and in-depth analysis
for the vacant posts. He/she will
want me to design better skills
which are necessary for doing
this job analysis systematically.
Recruitment and Selection of the
applicants
 Identify the proper interview
type.
 Determining venue for the
interview (Grossman and
Chester, 2013).
 Hiring of suitable an d
appropriate member for the
panel.
 Advertisement of the
vacancies.
 Arrangements of interviews
for the vacant posts
For this activity, I will
need 2 months. During this
time, I will manage every
this process in a systematic
manner at the workplace.
My senior staff members will
expect me to understand and
learn each and every process
properly which is essential to
initiate hiring and selection
procedure. In addition to this,
They want me to hire skilled
person for the job.
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(Lopatto, Hauser and
Bedard, 2014).
 Selection of the skilled and
talented applicants.
 Proper documentation for
the recruitment and selection
process.
Induction Program
 To achieve all the
information and knowledge
about the hotel.
 To make presentation with
important information.
 To intimate new staff
members about the
achievements of the
corporation and their work
(Meeke and Jenkins, 2013).
 To inspire them during the
program in respect of their
jobs.
For this, I will require 2
months for designing
presentation and
communication abilities
for managing this program
in a appropriate manner.
Supervisors will expect from me
to handle proper research
during gathering information
about Landmark London.
He/she will require me to
improve body language as well
as personality for better
presentation front of workers.
2.3 Analysing of the benefits of the proposed activities to me and The Landmark London
As per Above table, proposed activities will give me better benefits and the hotel which
are explained as below:
Advantages for the Landmark London Hotel
 Organisation will get talented and skilled candidates for the vacant posts.
 These operations will aid in designing better cooperative environment by arranging
different activities (Natale, Arcidiacono and Di Martino, 2013).
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 It will help the organisation to increase job satisfaction level of the staff members due to
conduction of regular training programmes.
 Proper job analysis will aid hotel in analysing if there is requirement of internal
recruitment and selection instead of external.
 In addition to this, induction programmes will support to increase the motivation level of
new employees and they will provide better opportunities to give better growth in Hotel.
 Effective evaluation job and recruitment procedure will aid to eliminate the loopholes and
improve them with the contribution of effective approaches. New talented staff members will increase quality of services and satisfaction level of the
service users in the Landmark Hotel (Schmitz, Klemke and Specht, 2014).
Benefits for me:
 These operations will improve my research, technical as well as analytical capabilities.
 All procedures will increase my knowledge according to current need of the market and
Landmark hotel.
 Induction activities will enhance my presentation along with communication abilities.
 Job evaluation will aware me about different posts in the departments of the hotel which
will raise my information regarding this thing.
 All activities will increase my confidence, motivation level as well as self-esteem
which aids to improve my work performance and efficiency at the workplace.
TASK 3
3.1 Explaining specified requirements of the placement conforming to all related codes of
practices.
In the work, it is necessary to consider all legislations, rules, regulations and code of
practices at the workplace. This process aids in managing all operations in a proper manner.
Generally, Government of United Kingdom develop various laws and regulations for protection
and welfare of the staff members. It is valuable for Landmark London to them in a appropriate
manner. Different rules and regulations are stated as follows.
Sex Discrimination act 1975: This act create proper awareness employees from differentiation
on the basis of gender and marital status (Stephenson and Yorke, 2013). So I have to consider
this rule during recruitment and selection activities for candidates. In addition to this, I have to
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select and recruit applicants on the base of their knowledge and skills. This process will help me
to get right person for job.
Disability Discrimination act 1995: This rule will help me to right opportunities to take
candidates without differentiating on the basis of their physical disability. I will consider this act
during selection procedure. In addition to this, I will select them on the base of their work
efficiency and knowledge level. This will aid me to manage corporate operations with the help of
suitable candidates in the Landmark hotel.
Data Protection Act 1998: This regulation aids in keeping private and personal information of
the staff members safe and secure (Wang, Beck and Kessler, 2014). In addition to this, I will use
this rule at the documentation of the new candidates and staff members. This will aid to enhance
trust as well as loyalty of the new employees towards Landmark hotel. In addition to this, I will
keep this information secure at Landmark London so that any unauthentic user cannot access it.
3.2 Systematic records of the work undertaken
There are many methods which can help the management of Landmark Hotel to record
information regarding task and responsibilities. These strategies will aid the organisation to store
information for long time. In addition to this, they will also help me to make further changes at
the workplace. Some of them are described below in the points.
Log Book: This approach is utilized by me for maintaining documents regarding to the
staff members. This is one of important activity for storing corporate and private information in a
appropriate manner (Jackson and Rasheed, 2016). For example, I can store the information like
employee details, their position, contact number, address, roles and responsibilities and other
data.
Work Schedule: This method one important technique for collecting all the information
regarding the processes, work on daily basis as well as projects. For example, I use this method
for scheduling my tasks and operations on the basis of their priorities. This process aids me to
manage my work in a systematic manner.
Spreadsheets: This approach play important role for management of Landmark hotel to
store analytical information which is helpful to manage various kind of projects and other
activities (Billett, Sweet and Glover, 2013). For example, I can use for calculation and achieving
proper outcomes of statistics which can aid me to take appropriate decision in the Hotel.
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