Reflection Report: Tourism and Travel Work Integrated Learning ANZ

This report presents a student's reflection on their Work Integrated Learning (WIL) experience at ANZ Bank, focusing on tourism and travel-related aspects. Initially seeking placement in various tourism-related organizations like Auckland Museum, Fullers Cruise, and SkyCity, the student ultimately secured a WIL opportunity at ANZ Bank, where they were already working as a service consultant. The project centered around promoting ANZ's Cash Passport service. The report follows the DIEP (Describe, Interpret, Evaluate, Plan) model to analyze the experience, highlighting the benefits of leveraging existing knowledge and skills within the bank. It includes SMART goals related to networking and professional development, with reflections on their attainment. The student describes their tasks, interprets the impact on their knowledge and skills, evaluates the overall experience, and plans for future career development based on the WIL experience. The reflection emphasizes the practical skills gained in banking operations, customer service, and marketing, contributing to both professional and personal growth.

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Tourism and travel
System04116
5/25/2019

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Contents
Introduction......................................................................................................................................2
Describe.......................................................................................................................................2
Interpret........................................................................................................................................4
Evaluate........................................................................................................................................5
Plan...............................................................................................................................................5
DIEP model chart............................................................................................................................7
SMART goals..................................................................................................................................7
SMART goal 1.............................................................................................................................7
INTERPRETATION....................................................................................................................8
SMART goal 2...........................................................................................................................10
INTERPRETATION..................................................................................................................11
SMART goal 3...........................................................................................................................12
INTERPRETATION..................................................................................................................13
SMART goal 4...........................................................................................................................14
INTERPRETATION..................................................................................................................15
Placement experience....................................................................................................................15
Conclusion.....................................................................................................................................17
References......................................................................................................................................18

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Introduction
Describe
In 2007, I came to New Zealand to study diploma in travel and tourism which is of my core
interest and dream to learn many things about travel and tourism. I survived three and half year
of university. After few years, I got back to study in New Zealand in 2016 which was quite
difficult for me in beginning as I had never studied in New Zealand but experience and learning
motives helps me to reach at that level where I really wanted to be and finally I am doing what I
wanted to do, I make it possible for me after 7 to 9 years of gap.
During my studies, I started working in ANZ bank in 2018 as a service consultant. ANZ bank is
the world’s leading banking group after the commonwealth bank and Westpac banking
corporation and it is the biggest banking in the New Zealand. ANZ bank is hugely intent on the
banking business and they provide essential banking services like foreign exchange, internet
banking, personal loans, home loans and credit cards.
During the month of January 2019, I begin to search for the placement for the work integrated
learning. I communicated some companies across Auckland through mails such as Auckland
museum, Fullers cruise, Art gallery, whoa place, House of travel, Flight Centre, Sky city, Cordis
hotel. I received a mail from all these companies that their coordinating department uttering they
would not be interested providing me a placement to take an experience. At that time I was not
feeling self-assured and somewhat not assured that I will get the placement further. Unluckily, I
did not get a response from the House of travel about the placement and at that point I had many
emotions came throughout my mind. Concerning Art gallery and Auckland museum, I did not
receive a reply that gave me supposition they were not concerned.
Than I had begun to focus on current position and working at ANZ bank instead of finding the
placement because I was doing minor in business management so I thought to take a chance.
And regarding this matter I spoke to Candice my line manager at ANZ bank to do my placement
for work integrated learning in their organization. She enquired many valuable information
related to my work integrated learning and she agreed to do my placement at ANZ bank. After

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that I spoke to Meghan my lecturer or coordinator for work placement paper. She asked me
about my previous working as a service consultant at ANZ bank and she understand my point
that I did not get any positive response from any company where I decided to apply for job
placement and continue with ANZ bank as it is helpful for me because I was doing minor in
business management. She allowed me to continue with an ANZ bank for my work integrated
learning.
At that time I was happy that I was continuing with that organization in which I already familiar
with the managers and the staffs who working there on different positions or in different
departments. I was extremely familiar with the departments and working at ANZ bank and know
every in advance about the ANZ bank which became easy for me to learn many things from my
known staff. As these staffs also help me out to get best work integrated learning. The manager
visited me around the bank corporate office, the work that were going on and communicated
about the day-to-day doings that take place in that bank.
My official role for 12 week at ANZ bank was the service consultant. My daily tasks were to
reach out effectively to the customers for cash passport in order to gain feedback and get them
involved in the organization. Cash passport is a modern way of handling our money while
travelling overseas. It is as safe like traveler cheques however more convenient we can firmly
and simply preload cash passport with our travel budget for utilize in ATM’s, shop and
restaurant globally. Doing that specified role, I felt I have took a bunch of experience which has
ended me feel better about me, self-assured and currently observed better-off. I was fortunate
sufficient to do my assessments and tasks at bank as I was already working at ANZ bank branch
as service consultant and also got placement regarding the work integrated learning.
myself did not faced any problem in using Microsoft office which I feel great of focused in
lesson for paper I did previous year enlightening in what way to use Microsoft office and its
tools. This took a minimum time and in the end I finished my study. I was glad and reassured I
finished the study and proud of me in what way to use Microsoft office and its tool that I had
supposed I would have to at this point of my academic degree. Throughout my bank mentor’s
official meetings, it was recommended to assimilate the elements of marketing that I agreed
upon. That portion of the task was stress-free for me to do with an assistance of a trainer and the
employees at ANZ bank. I mostly utilized components of marketing that relate to the cash

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passports and what these presently possess for strategies of marketing. I also believe that was
stress-free for me to do as I have done papers of marketing like Hospitality marketing, marketing
of Tourism and travel and had experienced at ANZ bank which helps me to successfully
complete my given tasks at time and with efficiency and effectiveness.
As prior specified, my bank mentor suggested if I can add components of marketing for the cash
passports. I developed components of marketing pertinent to the bank present structure of
marketing. I asked the staffs and other service consultant about their ideas and opinions about
cash passports of ANZ bank to utilize for my SWOT analysis. Then I did the competitive
analysis of environment, marketing strategies, and a segment on the cash passports benefits in
travel and tourism, New Zealand tourism industry, situational analysis, customer service,
community groups and social groups for the marketing future cash passports service. Founding
resources and reading was easy part for a process of task as it took minimum time period and
because I was working at ANZ bank and familiar with the way of its working and its
surroundings.
Interpret
From the experience above, continuing with the ANZ bank results in increased knowledge about
banking and the cash passports. If I did not continue with the bank, I will never come to know
about the banking operations and especially the cash passport which is important for travel and
tourism. This helped me to save my time on assessing my current job instead of searching for the
placement at that time. I was not happy at the initial stage when I did not get positive response
from any company and I need to continue with the organization where I already working but
after sometime I felt better and more experienced in the same field. My academic paper goes
good because I had knowledge of my work integrated learning at ANZ bank and this helped me
in performing well in the university work placement paper.
From the above event, I felt good on my decision to go with the ANZ bank and continue learning
various banking activities or concepts which are now helping me that I can easily do my tasks in
a minimum time period. I got used to with the bank culture and behave like professionally with
the tourists who came to me regarding the cash passport service. Now I am able to solve their
grievances or cash passport related issues in an effective and efficient manner.

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Evaluate
After experience this, I think that this teaches me a lot of things related to the professional life as
well as personal life. Through this experience, I realized my strength and weaknesses and aware
that theses weaknesses have to be overcome and strength need to retain for longer period of time
that will help me in achieving my SMART goals or objectives. The placement at ANZ bank
useful for my whole life as I gained experience in banking life and its service management which
will definitely help in my career for getting more chances at best level in this field. The work
integrated learning became more worthy as compared to the placement in other organization
where may be I had to start new things and consumed my 12 weeks in only understanding the
basics whereas continuing with ANZ bank gave me a chance to enhance my skills and
knowledge in the field where I was already working and will provide me a better career options
in the banking industry.
Plan
My new understanding of banking for efficient working in banks will be important for me in
banking sector in this course, the travel and tourism degree for my future primary banking career
and in my life generally. Understanding the functioning or operations of banking is an efficient
way to approach a new experience in this banking work integrated learning and for all the other
subjects in my degree as I am doing minor in business management. In my professional
development as a service consultant, I will need to keep up with theory and developments
throughout my career so I need to be observant when I approach new banking experience to
identify the useful studies. Finally applying those banking skills will enable me to make better
deals with tourists what I learned and practice and how to locate my main ideas related to this
learning and specific information in any area I need for effective participation in th banking
sector.
These learning experiences serve me in my career in this following way:
1. Where I am ?-
After getting placement in ANZ I have become analytical, enjoy working with numbers/money,
ambitious, inquisitive, perceptive, driven, creative, systematic, disciplined.
2. Education-

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Minor in business management
3. Employment
ANZ bank as a service consultant -
4. Individual preferences
Be involved in the competitive situation with performance opportunities.
5. Values-
Maximize the efficiency, return on time, contribute to organizational goals and purposes, and
achieve as an individual.
6. Limitation-
 A Worldwide experience
 Overseas languages.
My goals:
7. Short term:
 Work – secure a position with opportunity for progression on demonstration of ability.
8. Mid-term:
 Develop into the senior service consultant role.
9. Long term:
 Head of the ANZ bank branch or business unit.
Develop requirements and skills essential for the recent placement and for future placement:
 Knowing the techniques of dealing with customers whether in marketing or in finance
sector.
 Gain experience to company strategy to enhance to my day to day management of
performance.
 Contributes in opportunities to create and grow new units of business or enter into the
new baking unit (Krishnaiyer, Et al, 2012).

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DIEP model chart
SMART goals
SMART goal 1
Goal title: Networking and building contacts (both internally & externally)
Goal type: Professional
Specific My goal is to use my 3 months at ANZ Bank
to increase my networking skills and profiles
within the bank and stakeholders. The tool to
be use is CASH PASSPORT with ANZ
Bank.
Measurable This goal will be accomplished when I will
meet and involve with several people and
Describe
What did i do?: i did my university from New Zealand which is quite new for me but i managed everything and done with my 2 semesters and in 3 rd semester
we had work integrated lerning for which we need to get placed at an organization so i tried many organization for placement but i did not get positive
response so i continue with my current organization ANZ bank where i am already doing work as a service consultant. i did my work integrated learning for 3
months at ANZ bank. i contacted my lecturer and my line mamager at bank for jb placement at current organization. they got agree and provide official
permission to continue with that organization.
what i experienced ?: i got experience of cash passprt product of ANZ bank. i learned how to manage the tourists or travellers reagrding the service of cash
passport and got experience in other departments of bank with my work as service consultant.
Interpre
t
what does experience mean for me?: it was part of my work integrted learning which is of higher grades and as per the university norms we all have to conduct
the work integrted learning for 12 weeks so it fulfill my academic criterias in an effective manner.
why does experience mean for me?: it means for me because i am doing my minor in business management and i always wanted to work where i get some
skillful work where i can utilize my core competencies and peform well in professional sector as well as in my academics.
Evaluate
how valuable was the learning experience for me?: it was very valuable for me to work at ANZ bank and get experince in banking operations. it helps in
identfying my strengths and weaknesses and allow me to learn about how to attain my SMART goals in an effcetive and efficient manner. it develops
professionalism within me and helps to understand my abilities and work according to those skills and knowledge.
plan
how will i apply in my learning?: these learning experinece at ANZ bank will help in my career in banking sector as i have learned many tools and tactics to work
in an organization in an effective and efficient manner. these developed many skills and personal attributes which will definitely valuable for me in future for
attaining my goals of life as well as organization's goals.

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create professional relationship. I will also
use LinkedIn Network to its full ability.
Attainable (Achievable) To achieve this goal ANZ Bank has offered
me the opportunity to act together with
tourist and customers during their business
hours of the bank branch.
Relevant (Realistic) This goal will let me to create a profile of
connections within the banking industry to be
successful. I will pursue a full time
employment after the end of my degree for
the goal to be realistic.
Time based I will be needed to do 300 hours within 3
months using the tool of On The Job
Learning (Work Integrated Learning). I will
create a network of contacts with
stakeholders within the bank during my 12
weeks of placement at ANZ Bank.
Strategy for achievement My strategy to achieve this goal will be my
self-assurance, my friendly nature. To be
professionally dressed and flawless with my
communication. I will talk and determine
about my character and abilities and what I
do as Service Consultant in the bank.
INTERPRETATION
My first SMART objectives were to utilize my 3 months to draw in with individuals and
manufacture connections inside and remotely inside the association. This objective was feasible
in light of furnishing a chance to interface with traveler and customers amid their business hours
of the branch. At the season of connection there were individuals from ANZ bank, ANZ Local
Board and ANZ Business Association. I got the opportunity to meet a few people from the Local

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Board and ANZ Business Association. They were very intrigued about Work Integrated
realizing, what degree I am doing and how could I think about ANZ bank.
This objective was reachable due to my methodology. This was to be sure, consider the true
objective which is to graduate and dress expertly. For time based, I had put down to accomplish
this objective inside a quarter of a year. Toward the finish of my arrangement, I got a sum of
fifteen contacts for money visa which I feel better and pleased with.
This objective is reasonable particularly now my degree is arriving at end. I expected to network
to get me into the work business one year from now or after graduation and is one reason why
Work Integrated Learning paper exists. In the meantime as going for this objective to be
accomplished in the 12 weeks, I have created self-assurance, how to dress properly and expertly
in the work business particularly in associations that don't require a uniform. This can be
connected to my future profession and the pertinence it can have throughout the years.

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SMART goal 2
Goal title: Work performance and multitasking
Goal type: Professional
Specific My goal is to use my 3 months placement at
ANZ Bank to increase my performance of
work in terms of multitasking while working
as Service consultant.
Measurable The measures I will assume to recognize this
goal will be the optimistic feedback from my
mentor of work placement. I will done and
sketch a plan of my reflective writing about
my 3 months experience at On The Job
Learning (Spiro, 2018).
Attainable (Achievable) To reach this goal I will have to design,
arrange and prioritise my eventful schedules,
work placement, assessments, workshops and
academic director meetings to join all within
aperies of 3 months. I will have to use
everyday wall planner and look for help if
necessary (Staton, 2016).
Relevant (Realistic) This goal will let me to learn from my errors,
recognize my strengths and weakness for
future growth, as I will in a diverse work
situation for 3 months for the goal to be
realistic. It will assist me to check and
improve my performance of work when I get
into the banking industry (Warne, 2017).
Time based I am working at ANZ Bank Monday,
Tuesday, Thursday and Saturday spending a
normal 5 hours a day excluding Thursday

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6.5hours. I am generally on front counter
dealings with clients and computer work
along with traveller or tourists who comes to
bank. So, it permits me to be real and open to
inquiries to them and if faults are made I am
able to acquire from it before receiving full
time work with ANZ Bank (Wroblewski,
2019).
Strategy for achievement My strategy to attain this goal is to plan my
responsibilities week before and emphasis to
attain goal.
INTERPRETATION
The second SMART objective was to concentrate on my work execution and improve my
performing multiple tasks aptitudes. This objective was achievable as I needed to perform multi
work errands, scholastic gatherings, bank gatherings and individual responsibilities which should
have been done and met. Notwithstanding, it was not done the manner in which I had right off
the bat arranged it out toward the beginning of the semester. On the other hand, I noted
everything down in my telephone which actually felt amateurish and day by day access was an
issue. This objective was pertinent and still is on the grounds that it will set me up when I enter
the working field as performing various tasks will be required from any business and will be a
regular routine assignment as I have seen and accomplished for as long as a quarter of a year.
The time sensitive component was fruitful to finish this objective due to my job as the
administration advisor. This job had an assortment of errands related with it in the meantime
helping the bank director and the training organizer (Athanasou, 2017).
My system for accomplishing this objective worked amid specific occasions. My system was to
order my assignments from essential to least significant the prior night or promptly toward the
beginning of the prior day I got down to business. I asked for help when I was battling with