Impact of Odd Hours on Work-Life Balance in Offshore Service Centers

This report examines the impact of odd working hours on the work-life balance of employees in offshore service centers. The introduction highlights the problems faced by employees working in non-standard hours, including decreased work-life balance, potential mental health issues, and increased employee turnover. The research aims to identify the factors affecting work-life balance and suggest ways for offshore service centers to motivate employees and improve their satisfaction. The literature review provides an overview of existing research on the topic, exploring the challenges of shift work and its effects on employees' well-being. The report outlines the research structure, including objectives, research questions, and rationale for the study. The research also includes a discussion on the research methodology used for conducting the research through which the information regarding research topic will identified through the different sources and will be analysed by using the techniques.

To assess the impact of working in odd
hours on the work life balance in offshore
service centre

Table of Contents
CHAPTER 1: INTRODUCTION....................................................................................................3
Introduction.................................................................................................................................3
Background ................................................................................................................................3
Research question........................................................................................................................5
Rationale ....................................................................................................................................5
Research Structure .....................................................................................................................6
Purpose of the research ..............................................................................................................7
CHAPTER 2: LITERATURE REVIEW ........................................................................................8
REFERENCES..............................................................................................................................13

CHAPTER 1: INTRODUCTION
Introduction
Offshore service centre are those which are situated outside the the country. The
employees who are working in odd hours in the offshore service centre have to face various
problems and they feel depressed. It also leads to increase in employee turnover for the company
due to working in the odd hours. In this research, it will provide understanding about the impact
of the working in odd hours on the work life balance for the employees working in the offshore
service centre. The research will include the literature review which will assist in identifying
the views of authors regarding this problem. It will include the research methods for conducting
this research in the effective and efficient manner. This research will include, the discussion on
topic in which it will take into considering views of different authors on the basis of which the
solution to the problems will be identified. The research methodology will be used for
conducting the research through which the information regarding research topic will identified
through the different sources and will be analysed by using the techniques.
Background
The work life balance is greatly affected due to working in odd hours in offshore service
centre. The employees who are working in these type of companies have to face various
problems which influence their life and also, they feel demotivated and thus lack interest in
working in that type of company. The offshore service centres are located outside the country
and thus people working in offshore service centres are not able to enjoy their personal life and
hamper the mental condition of the person and they are not able to reduce their fatigue level. To
assess the impact of working in odd hours on the work life balance in offshore service centre
topic is chosen for the research because it will help the company which are located in offshore to
identify the factors which affect their work life balance. This research will help in understanding
the problems which are associated with the companies which are situated at offshore due to
which the employees have to work in the odd hours which have great impact on the person and
work life. It will provide understanding of the impact of working in odd hours on the employees
working in offshore service centre which will assist in identifying the ways to improve their
satisfaction level and provide ways to motivate the employees to work in odd hours.

The offshore service centre is situated outside the country and due to this reason, there
are differences in the working hours. The topic is regarding the problems which are being faced
by the employees who are working in offshore service centre due to which their mental and
physical health is affected to the great extent. This topic is important because there have been
increase in the employee turnover for the firms which are working as offshore service centre and
in order to provide them with the solution regarding this problem this research will be conducted.
The topic is related to impact of working in odd hours on the employees which means the
employees who are working more than the specified hours which affect their work – life balance
as they are not able to perform their different activities due to working in the offshore service
centre. The research will help in understanding the factors which have their great impact on the
work – life balance of the employees working in odd hours. With the help of this research, the
offshore service centre will be able to identify the reason for the demotivation to the employees
and can adopt the various motivational strategies which will helps the firm in motivating the
employees to work in offshore service centre and provide them with the time to balance between
the work and life.
The Employees working in odd hours have to face various problems which have a great
impact on their mental health due to which they are not able to concentrate on their work. With
the help of identification of the factors which have a great influence on the employee satisfaction
level then the firms involved in offshore business will be able to understand their employees
concern on the basis of which they will take to motivate the employees. The employees work-
life balance is affected due to working in the odd hours and thus this topic is important for the
research studies which will help the firms and the researcher to identify the challenges and the
factors which are associated with the odd working hours and their impact on the employee’s
satisfaction level. The shift work increases the chances of having the mental problems to the
employees. The organisation with the help of identifying the impact of working in the odd hours
will be able to make modification in the time for working hours in order to motivate the
employees to perform their job activities and have a balance between their work and life. The
work life balance of the employees is affected by the odd working hours due to which the
employee turnover of firm will be reduced. It can be by taking steps in order to motivate the
employees to retain them in business for the longer period.

Aim: To assess the impact of working in odd hours on the work life balance in offshore service
centre.
Objectives:
 To outline the impact of working in odd hours on the employees working in offshore
service centre
 To identify the factors which affect the work life balance of the employees working in
offshore service centre
 To assess the challenges faced by employees working in odd hours
 To suggest the ways through which offshore service centre can motivate the employees to
work in odd hours
Research question
 What is the impact of working in odd hours on the employees working in offshore service
centre ?
 What are the factors which affect the work life balance of the employees working in
offshore service centre?
 What are the challenges faced by employees working in odd hours?
 What are the ways through which offshore service centre can motivate the employees to
work in odd hours?
Rationale
The main reason for choosing this topic is that it is important for the academic career.
Moreover, this research will help in understanding the factors which have a great impact on the
work- life balance of employees. The firm with the help of reasons for conducting this research
is that it will help companies which are located on the offshore and perform the different
activities of organisation. This research will assist in getting better understanding of the topic
relating to the odd working hours which have a great influence on the employees working in the
offshore service centre. The reason for conducting this research is that it will be useful for the
other researchers who are conducting the research on the same topic and will be useful for the

companies to take steps on the basis of research conducted on the topic. The Researcher with the
help of this research will be able to gain knowledge and understanding of the working in odd
hours at the offshore business. The main reason for conducting this research is that it will be
helpful for the companies involved in the business of offshore service centre.
Research Structure
Chapter 1: Introduction:
In this chapter it has provided information regarding the research Background which has
stated about the impact of working in odd hours on the work- life balance of the employees. It
has stated the aims and objectives regarding the topic on the basis of which the whole study will
be conducted. It has provided that the employees working in offshore companies have to face
various problems due to odd working hours they are unable to balance between their work and
life which affect the mental as well as the physical health of the employees. Moreover, it has
provided understanding about the research for conducting the research which is to prepare for the
academic papers and also to provide information to other researcher as well the companies to
provide knowledge about the problems which are being faced by the employees working in
offshore companies. With the help of This research the employees working in the offshore
companies will be able to get the knowledge of the factors through which they can balance
between the work and life which will assist in motivating them to perform their activities in the
effective and efficient manner to achieve the goals and objectives of the firm. The topic chosen
for the study is useful because it will help in understanding the factors which affect the employee
satisfaction level which are working in the offshore companies.
Chapter 2: Literature review:
In accordance with this chapter, which is comprised of all the information, arguments,
debates and critical ascertainment over the research issues. There will be influences of
viewpoints., opinion and behaviour of various authors regarding the research issues. Thus, it is
entitled with the secondary data base such as books, journals, articles and previous researches. It
helps in defining the current market scenario as well as current state of operations implicated by
any concern. The critical analysis on several facts and issues would have discussed which would

bring adequate ascertainment over the issues which are required to be considered to have validate
analysis over the facts.
Chapter 3: Research Methodology:
As per determining a structure which is required to be followed under the research such
as philosophies, approaches, design and types. Along with this, it also comprised of the
information based on the data collection techniques that has been implicated by firms. Similarly,
there has been analysis over a determined technique for sample which are to be tested and
examined to have effective outcomes.
Chapter 4: Data collection and analysis:
The precise number of members which would have been selected by scholars in relation
with analysing opinion, views, behaviours of individual which were beings examined. The
selected sample size would be examined in accordance with analysing the reviews that helps in
drafting a validate conclusion to the research issues. The graphical presentation would be
adequate in relation in analysing the majority of opinion as well as the major issues which are
required to be undertaken in the study.
Chapter 5: Recommendations and conclusion:
In this last chapter of the research which is based on the outcomes, observations and the
knowledge gained by the researcher in the entire project. However, it should bee effective in
summing up the literature reviews, outcomes through primary and secondary tools to conclude a
validate ascertainment over the outcomes.
Purpose of the research
The main purpose of the research is to help the offshore service centre to provide
motivation to the employees in order to assist them in improving their satisfaction level by
providing a balance between the work and life. It will assist in influencing the employees to
perform their job activities in a better way. The companies involve in offshore service centre will
be benefited by this research because it will provide them knowledge and understanding about
the factors which affect the employee satisfaction level. The firm by using this research, can

implement the way through which it will be able to motivate the employees in the offshore
service centre which will helps in retaining them in the business for a long run.
CHAPTER 2: LITERATURE REVIEW
THEME 1 : Impact of working in odd hours on the employees working in offshore service
centre
In the views of Naweed, Chapman, Allan and Trigg (2017), the employee's work- life
balance is highly affected due to working in the odd hours in the offshore service centre, Their
mental and physical health is affected to a great extent due to which they are unable to perform
their job-related activities in the effective and efficient manner. Moreover, working in the odd
hours, the female women are unable to balance between work and life and thus it increases their
stress level which have a great impact on the personal life of employees and also the work life is
affected to a great extent. There are various problems which are being faced by the employees
working in the shift or odd hours because they are unable to take proper sleep which increases
the fatigue level of the employees. The odd working hours or working in the shift may cause
shift work disorder. There are various health problems that can affect the employees which are
working in odd hours.. It includes the risk of cardiovascular disease and also increases the risk of
gastrointestinal diseases etc.
It is important that the organisation have proper management and scheduling for the
workers in order to reduce the various health problems and accidents which are very prominent
in the offshore service centre. The employees are highly affected by this kind of work
environment due to which they are unable to concentrate on their work and their health is
negatively affected. Working in odd hours in Offshore service centre have a negative impact on
the employees working in such operating centres which reduces the level of profitability and
performance to a great extent because the employees are highly affected due to fatigues because
of working in the odd hours. It is important that the employees should be provided with a
positive environment in order to reduce the problems which are affecting the work – life balance
of the employees.
With the help of identifying the factors that have great impact on the work- life balance
for employees the organisation is able to make modification in their structure in order to reduce

the negative impact on the employees. . On the critical note Naweed, Chapman, Allan and
Trigg, (2017) stated that, working in odd hours is beneficial for most of employees as it provides
the extra income for them which assist in providing better lifestyle to their families. Moreover, it
has a positive effect which consider identifying the opportunities and learning new things when
the offshore provide the time off to the employees which are working in the odd hours. Workers
by working in the odd hours are able to get the various allowances which are beneficial for them
which assist in making their life better and provide them with various perks which assist in
improving their living standard. The off-shore service centre by proving employees with better
work environment. Also, it assists in retaining the employees for the longer period in firm. The
employees feel motivated for working in the odd hours when the organisation provide them
allowances which have a positive effect on them and their performance gets improved to a great
extent. Organisation can provide the positive environment to the employees which assist in
improving the work – life balance. The firm through the use of odd hours are able to provide the
employees with extra allowances and perks which motivate them to perform the job-related
activities in the offshore service centre. The employees have a positive effect by working in the
odd hours due to the various compensation and facilities provided by the offshore companies
which motivate them to perform their duties in the odd hours. The firm through the use various
motivation technique can provide positive work environment to the workers which assist in
motivating them to work in the odd hours. The employees working in the offshore service centre
have to face various issues due to which their mental and physical health is affected to a great
extent. But in order to have a positive impact on the employees the organisation is required to
provide motivation which assist in encouraging them to work in the odd hours for the off shore
service centre and improve their performance and profitability level. It assist in providing a
positive impact on their mental health and assist in reducing the mental issues which are being
faced by the employees working in the shift work. It assist in identifying the ways through
which the organisation can provide motivation to the employees to improve their performance in
order to achieve the goals and objectives of the firm in the effective and efficient manner.
THEME 2: Factors which affect the work life balance of the employees working in offshore
service centre
In the views of Frey and Osborne (2017), there are various factors which have a great
influence on the work- life balance of the employees which leads to reduction in the employee’s

satisfaction level. By analysing the factors which have a great impact on the personal as well as
the professional life of the employees, the organisation will be able to identify the ways through
which they are able to improve the working environment which will assist in providing better
workplace to the employees which assist in motivating them to achieve their goals and objectives
in the effective and efficient manner. The factor which affect the work-life balance of the
employees in offshore service centre include overtime, low level of income, lack of satisfaction
and motivation, lack of management practices etc. All these factors have a great influence on
work-life balance of the employees who are working in the offshore service centre because they
are unable to provide time to their families due to which there is an increase in the conflict in
families which result into increase in stress and depression for an employee’s due to which the
person is unable to concentrate on the work and on their personal life due to which the
organisation is unable to get the effective result. Working in the odd hours in the offshore
service centre also have a great influence on the work life balance of the employees. The factors
of the offshore service centre lead to distraction of the mind of the employees due to which they
are unable to perform their work in an effective and efficient manner. The organisation through
the use of identifying the factors which affect the performance of the employees are able to
manage those factors and can identify solution to reduce the impact of those factors on the work
– life balance of the employees. It is important to determine the factors which have their impact
on employee performance and the factors which are affecting their work as well as their personal
life on the basis of which the firm is able to make the modification in the organisational structure
in order to reduce the negative impact of those factors. The factors have a negative impact on the
work- life balance of the employees working in the offshore service centre because they are not
allowed to make the call in their working time due leads to conflict in the family and thus
increase the level of stress for the employees . It means that organisation is required to identify
the factor which affect the employees physical and mental condition due to working inn odd
hours on the basis of which the firm can take formulate strategies in order to reduce the impact
on employees work life balance to retain them in business for a longer period. The factors consist
of long working hours. lack of safety provided to the employees etc.
On the contrary, Moen and et.al. (2016) stated that, if the firm wants to have the positive
impact on the employees, is required to provide them incentives, flexible working hours, extra
wages etc. which will have a positive impact on the employees and their will be a balance

between the work and life of the employees. It can also provide the employees with the days off
for a week in which they can provide the time to their families which will help the employees in
having a balance between their work and life. It is important to provide motivation to the
employees because it will assist in encouraging the employees to improve their performance and
will assist in having the high standard of living. It assist in improving the work-life balance of
the employees. The firm by providing employees with a positive environment and various
benefits for working in the odd hours than it will provide the positive impact of factors on the
work – life balance and they will feel satisfaction in their job role. The factors like incentive,
remuneration, flexible working hours etc. will have a positive impact on the work-life balance of
the employees. It is important for the firm to motivate their employees in order to retain them in
business for the long run. By identifying the factors which affect the work-life balance of the
employees, the firm will be able to provide the employees with better work environment by
taking positive action in order to provide the positive impact on the employee performance. On
the basis of identification of the factor which have a great influence on the work- life balance of
the employees which consist of low income, lack of safety, long hours of working, etc. the
offshore service centre is able to provide the employees with better work environment.
THEME 3 : The challenges faced by employees working in odd hours
As per the views of DeCenzo, Robbins and Verhulst (2016), Employees working in odd
hours have to face the problems which affect their health and also leads to lack of interest in their
work which affect the profitability of the offshore service centre. As it is known that the
offshore service centre is located outside the country due to which the employees are not able to
make enough time with their family members and thus their work and life both are affected to a
great extent due to work pressure in the odd working hours. The offshore service centre provides
the employees to work in the shift which affect the health because they are unable to take proper
rest and thus their health is affected to great extent. Another challenge faced by employees
working in odd hours is risk of accidents because people working in the night shift have to face
the risk which may imbalance their mental state. The challenges which are being faced by the
employees working in odd hours is lack of sleep due to which they are unable to perform their
work in effective and efficient manner. The employees feel frustrated and have to face the issue
of headache because of the lack of proper sleep. The challenges which are being faced by the

employees in odd working hour is lack of support from the management, lack of guidance, lack
of motivation in the workplace, ineffective schedule of time for work due to which the
employees have to work overtime.
On the contrary Arlinghaus and et..al., (2019), the challenges which are faced by the
workforce can be resolved if the organisation provide them with proper facilities and the things
which are required by employees working in the odd hours which will assist in motivating the
workers and provide them with the better work environment. It is important that the organisation
provide the professionals with proper facilities and the time to rest during the odd hours which
will encourage the employees and provide them motivation to improve their work performance.
If the firm does not provide the workforce with the facilities and things required by the
employees than they will be discouraged and they will not be able to concentrate on their work
which will affect the performance level. The offshore service centre providing the employees
with proper facilities and the safe environment than there are chances of reduction in the accident
which have a negative impact on the health of employees. The challenges which are faced by the
employees include the lack of motivation due to which the employees feel discourage and lose
interest in their work. It affects the employees performance to the great extent. If the firm
provide the employees with extra remuneration and incentives for working in the odd hours and
facilities like cab etc to the employees it will encourage them and the employees will be able to
concentrate on the work and also the profitability of the offshore service centre will be increased.
It is important that the organisation provide the employees with the positive work environment in
the offshore service centre in order to increase their performance level and provide them with the
balance between the work and life. It is important that the firm identify the challenges which are
being faced by the employees working in the offshore service centre. It assist in encouraging the
employees and retaining them for the long run in the business.