Monitor Work Operations Worksheets: Optimizing Business Processes

This assignment provides a detailed analysis of monitoring work operations using worksheets. It covers various aspects such as monitoring workplace business, evaluating performance, quality assurance, and customer service characteristics. The assignment outlines steps in the monitoring process, ways to involve staff in continuous improvement, and strategies for innovation in customer service. It identifies industry trends and techniques for financial sustainability, along with the importance of social and business operational sustainability. Furthermore, the assignment discusses time management strategies, workload assessment, modern awards, delegation skills, and feedback mechanisms. It also emphasizes the importance of clear instructions, workflow monitoring, and staffing needs. Finally, it explores providing feedback, corrective action, and support to employees through coaching, training, and effective communication skills, highlighting the significance of maintaining workplace records for performance tracking and equal opportunity.

Monitor Work Operations Worksheets
1

Contents
Section-1..........................................................................................................................................3
Section-2..........................................................................................................................................6
Section-3..........................................................................................................................................9
Section-4........................................................................................................................................12
2

Section-1
Q. 1
within ongoing basis, it is very important to monitor workplace business because it help to
identify the current performance of operational tasks. As business scale up in size or sales.
Monitoring operations are helping to measure oversight, employee feedback as well as customer
reviews.
Q.2
on the basis of evaluation, monitoring performance can be involved into two different ways:-
 Comparing the overall performance of different operational planning strategic approach
 Identifying and measuring the actual differences when it is applied the strategies to
monitor or track activities.
Q.3
Quality assurance is based on technique which may support for preventing the actual
development of good as well as service. Sometimes, it also verifying the current delivery
services and control each point of product development. Quality assurance is main part of
product validation and assurance guarantee customer regarding good and services. Quality
assurance is always support to maintain high standards.
Q.4
here are considered five different characteristics in context of customer services.
 Quality Culture- it is all about the way in which represent a positive aspect of client when
they can interact with staff members and then perform tasks effectively or efficiently.
 Quality system and processes- It is enabling the consistency and reliability in context of
quality of services (De Tender, Rendon and Erskine, 2019). this is not only controlling
system but it also handled the process.
 Quality product- this is systematic way to build or create quality of product. On regular
basis, it is important to monitor the performance of all items.
3

 Quality monitoring- it is always supports to measure performance, innovation, quality of
different items. this is possible due to monitoring process
 Value for money- it is important characteristics which provide the extra efforts but
sometimes, it beyond the customer expectation level. it is largely represent a matter of
experience or perceptions.
Q.5
there are different steps in the monitoring process.
Step-1 establish what essential needed for monitoring- It review the overall service cycles and
follow a work procedures for specific points at the time of process.
Step-2 using a particular monitoring technique or method- identifying the key performance so
that it has become easier to track or monitor performance (Duarte, 2020).
Step-3 compare the current happening and minimize variations- this is the best way to improve
actual procedure and keep maintain record of work flow. Monitoring the performance of trained
staff members.
Step-4 Follow a continuous improvement plan- this is the important aspect to use plan and keep
doing some changes. Sometimes, it also using an investment in equipment and increase the
business operational activities by using modern technology.
Q.6
Here are identified three ways that help to involve staff in the continuous improvement process.
 Communicate Expectations- managers and team members are established a strong
collaboration through communication on regular basis. It helps to build a connection with
lines that help to open respond of different parties and identify the clarification as per
needed.
 Manage Small Improvements- every team member must work together to monitor, track
and promote small improvement within business processes, programs and activities. It
will be changing everything at once when it causes a confusion.
4

 Promote a creative work environment- this allows the team member where they can feel
so much fun in the workplace. In some situation, work environment is helping in the
continuous improvement.
Q.7
there are three ways to be innovative and improve customer.
 Empathy, patience & consistency- Some potential client will be irate and others are
asking a lot of questions.
 Adaptability- Every client showing a different behavior and some may even seem to
change week by week. It is also able to handle and control surprises, sense the customer’s
mood or adapt situation accordingly.
 Knowledge- the enough knowledge will give the best customer services and handle any
kind of complex situation or condition.
Q.8
Social media networking and industry news are considered two important sources, where it can
easily gather or collect information. it keep up with trends to maintain and control the overall
demand of organisation.
Q.9
identify two industry trends-
Digital Transformation trends in Manufacturing
 Improved Speed and Efficiency
 Data and Data Analytics
Q.10
On the basis of analysis, it has been considered the different techniques or processes that help to
use in area of responsibility and support in the financial sustainability of enterprise.
 Access to Capital- it is an important aspect to focus on the money to make money.
Typically, it will start initial start-up capital and getting more staffing firm (Føre and
5

et.al., 2018). Afterwards, it will be supported ongoing working capital to maintain day to
day operational task.
 Reporting- this technique will support to create suitable plan and review the finances on
regular basis. it allows to adjust in time and reverse as negative trends, capture unique
positive opportunity.
Q.11
For Example-
 Social sustainability will support to create flexible environment for staff members where
they can participate different business operational tasks.
 Social sustainability provides the equal opportunity for employees and resolving issue of
discrimination, racism in workplace.
 Business operational sustainability is that when evaluating whether enterprise maintain
practices without risk or threat.
6

Section-2
Q.1
 Create a time audit- it is one of the best time management strategy that help to find actual
time and believe to manage day to day operational activities.
 Set a time limit- this is another strategy to use on daily basis and complete their tasks
within specific deadline.
 Learn to delegate or outsource- this is kind of tricky strategy which is not only helping
people to manage time but it also supported to complete certain operational tasks.
Q.2
The responsibility of a manger is helping staff member to manage their own time. This is
because of reduce the stressed level. It is always supported at the time of heavy workload.
Q.3
It can be used three steps to assess workloads and set a proper targets-
1) Evaluating the hourly work rates and always trying to maintain production efficiency and
performance.
2) It would be calculating the return on investment which may support to estimate the
accurate demand of goods & services.
3) Checking the team members and adjust workload as needed to handle by each one.
Therefore, it can utilise heavy workload and maintain a strong coordination between team
members.
Q.4
 Figure out the team’s workload and capacity- it is important to the organisation where
they can use effective plan and tools, in order to handle or manage the difficult problem
in proper manner.
 Identify the scope and timing of work- Complex problem with considered the multiple
deliverables and enhance the efficiency or performance. In order to maintain a workload
of enterprise.
7

 Prioritize that work load balance- team members are needed to tackle problem but it
would be scheduled a proper time and working on each project in proper manner.
Q.5
Modern awards are basically covered the specific demand of industry, occupation as maintain
safety aspect with minimum pay rates or employment condition. in this way, it would follow a
proper guideline to manage staff members performance on the basis of enterprise agreement.
Q.6
The delegation is consider as an important skills for manager because it help to divide work and
allocate it to the subordinates. It is also helping to minimise workload in area of planning,
business analysis.
Q.7
Benefit-
 To provide the valuable time and ability to focus on the high level of tasks management
 Develop the strong collaboration between employees through communication
 It help to improve efficiency, productivity as well as time management.
Q.8
Identified the Barriers to Delegation-
 Lack of confidence
 Retention of power
 Fear of making mistakes
 Lack of incentives
8

Q.9
 Specific- Feedback should be clearly representing the business focus, especially when it
tiles into large entire goal instead of being represented as generic manner.
 Timely- Feedback should be offered as close as possible to action in particular questions.
Sometimes, it makes no sense (Gregori, Papetti and Germani, 2018).
 Constructive- this is the supportive feedback which has given to the other people and help
determine suitable solutions in areas of weakness.
Q.10
Giving a proper understandable instruction, it is one of the important things that can help to
perform different actions, especially in the office environment and within an enterprise. By using
different steps to check the instructions and clearly represent the assumption, beliefs.
 Do not assume they know what are needed
 Be clearly specific
 Give time-frames
 Setup a proper boundaries
 Get clarification
Q.11
Once workflow have been established, it should identify whether the workflow which have been
implemented in proper manner.
 Monitoring the process- in this method, it helps to monitor or track the overall entire
workflow process.
 Ask for feedback- Sometimes, it also asking feedback questions to different consumers
and employees.
 Evaluating result or outcome- After gathering all reviews, it would be generating a proper
result or outcome.
9

Q.12
Here are determined the sort of information which might have needed to provide management
related staffing needs:-
 Consider a number, different type of staff members needed to the run the enterprise
effectively and efficiently.
 Allocated the existing staffing resources
 Handling gaps in the workforce
10

Section-3
Q.1
Here are few steps to provide feedback, corrective action & support to employees at the time of
Coaching.
 It make sure that clear on why they are delivering the feedback to the potential staff
members (Kettunen, 2021). When a feedback comes from judgement and want to pass it
off as feedback. This is the important aspect to represent thinking of individual people
and deliver suitable suggestion.
 Make it a two-way conversation- it take some time to engage with staff members and also
checking for purpose of understanding.
Q.2
An effective training begins well before as trainer and deliver the best session, continues after
that trainee gain knowledge. There are different steps involved in demonstrating a task to the
trainee.
 Assessment
 Motivation and inspiration
 Design pattern
 Evaluation
Q.3
 Active listening- it is an important aspect to understand staff members, Managers have
participated into active listener. While it seems simple, skill that help to develop and
improve their ability, gain more knowledge or experience.
 Giving and receiving a feedback- through this skill, it help to establish a strong
communication which is able to accept critical feedback and provide constructive input to
others (Gregori, Papetti and Germani, 2018). Manager will give a feedback to every team
members regarding business objectives.
11

 Adapting the communication style with audience- team member uses a strong
communication to establish or build a strong collaboration with colleagues during
discussion meetings.
Q.4
 Empower Employees to make an important decision- it provides the opportunity for
employees where they can be involved into decision-making process. Sometimes, it
attempt a new way of doing things and help in contributions.
 Workout inexpensive pilots- generally, it has followed the different areas where it is
needed to be understand small scale and putting them (Olsen and Tomlin, 2020). On the
basis of evidence, it gained more ideas and justify the involvement within new lesson
from different phases.
Q.5
It is important to keep maintain workplace records because it help to monitor or track the
performance, productivity levels. If a lack of important information or data can hinder in both
business growth as well as development of employees. For providing the equal opportunity of
everyone, it is important to keep maintain record by frontline workers.
Q.6
In the workplace, there are different kind of data or information record maintained in proper
manner.
 Accounting record- Accounting based records are considered the source of information.
on the basis of evidence, it can be prepared, verify and audit the specific financial
statements (Olsen and Tomlin, 2020). This kind of record include a proper documentation
and prove assets an ownership for creating a liabilities and also maintain proof of
monetary. it hold the transaction details of enterprise
 Legal documents- it is based on the document where it including two or more parties
enter within particular agreement. This is also confirmed by a proper signatures at the
12