BSBWOR501 (Australian Hardware): Managing Work Priorities Report

This report, addressing the BSBWOR501 unit, focuses on managing personal work priorities and professional development within the context of an Australian Hardware store manager role. The report includes a position description, two detailed work plans designed to improve staff efficiency and customer communication, and a journal reflecting on goal setting and risk management. Key Performance Indicators (KPIs) are established for each goal, and priorities are ranked based on their importance. The report also outlines a professional development plan, incorporating meeting notes and a self-assessment, highlighting areas for improvement such as communication and time management. The student discusses strategies for enhancing these skills through training and networking, emphasizing the importance of continuous learning to achieve business objectives and maintain a balanced work life. The document demonstrates a practical application of leadership and management principles in a simulated business environment.

Running Head: BSBWOR501
BSBWOR501
(Manage personal work priority and professional development)

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BSBWOR501
Table of Contents
Manage personal work priorities................................................................................................3
Position description................................................................................................................3
Two work plans......................................................................................................................3
Journal....................................................................................................................................5
Develop and maintain professional competence........................................................................9
Professional development plan...............................................................................................9
Meeting notes.......................................................................................................................11
Journal..................................................................................................................................11
Reference list........................................................................................................................14

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Manage personal work priorities
Position description
I work as a store manager and my primary objective is to manage the branch of Australian
hardware by aligning with policies and corporate standards. Among the main policies of this
firm, maintenance of diversity, sustainability, and acting in accordance with legislation are
essential. They have goals like maintaining superior product and service quality,
establishment of reputation of the company in the industry. For achieving the goals of this
company, different personal duties include training employees to maximize talents and hiring
quality employees are significant. Moreover, I, as a store manager, need to supervise store
teams and ensure good quality performance. In addition, another important responsibility of
store manager in this branch is to maintain good relationships with suppliers.
Two work plans
Work Plan for improving efficiency of staff by providing training
Work
activity
Description Goals KPIs Timeframe Responsible
person
Providing
job training
to existing
staff
Store
manager can
educate
existing
employees
by guiding
them at
To improve
efficiency of
existing
workforce
Increase the
revenue
generation by
20% in the
next 6
months
Within 6
months
Store
manager

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workplace
Providing off
the job
training to
newly hired
staff
New
employees
need to
attend
training
programs for
skill
development
before
joining
To develop
professional
and personal
skills in new
staff
Increase
competency
of new staff
by 5% in the
next 3
months
Within 3
months
Store
manager and
HR manager
Work Plan for improving communication with customers
Work
activity
Description Goals KPIs Timeframe Responsible
person
Using social
media
platforms to
communicate
with
customers
Social media
can be used
in minimum
cost and it is
an efficient
tool to be
connected
with
To
understand
the demands
of customers
and deliver
products
accordingly
Improving
customer
satisfaction
by 5% in the
next 2
months
Within 2
months
Store
manager and
General
product
manager

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customers
Collecting
feedback
from
customers
and work on
it
This activity
will help
Australian
Hardware to
offer
products to
customers
according to
their demand
To increase
the number
of loyal
customers
Increase
number of
loyal
customers by
5% in the
next 3
months
Within 3
months
Store
manager
Journal
Australian Hardware follows different policies like anti-discrimination, diversity and
sustainability. Moreover, they have a proper remuneration and performance appraisal policy
that is performed under relevant legislations. This firm has a plan to increase market share
and establish their reputation in the market.
Goal 1 Improving efficiency of staff by providing training
Goal 2 Improving relationship with suppliers
Goal 3 Improving communication with customers
Goal 4 Improving policy and procedure of organization

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These goals have been established for achieving business objectives. Store manager is
responsible to set both team and personal goals for contributing to the growth of Australian
Hardware. According to Martin & Elliot (2016), personal goal setting helps individual
employee of an organization to improve performance. On another hand, Arraya, Pellissier &
Preto (2015) have mentioned that team goal setting is valuable as it helps to provide
collaborative effort by employees to achieve common business objectives. Both of these goal
settings contribute to achieving business goals.
Goals KPI
Goal 1 Improving efficiency of staff by
providing training
Job role competency rate
Goal 2 Improving relationship with suppliers Identification of strategic suppliers
Goal 3 Improving communication with
customers
Tracking engagement
Goal 4 Improving policy and procedure of
organization
Revenue per customer
Report on job competency rate can be prepared for measuring efficiency rate of customers.
Proper communication with customers can help them to receive proper information. Hence,
engagement can increase, which can be measured through a tracking platform. KPI of
revenue per customer will be used by calculating profit collection annually from a customer.
Improved policy and procedure can attract customers and engage them with the business (Hill
& Alexander, 2017).

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Under varying conditions, performance can be maintained by encouraging employees
regarding the change. They can be provided with future goals and motivated to achieve those
goals. Personal strengths like communication and problem solving can be used in the work
plan by engaging employees and organizing different activities.
Prioritization of goals
Rank Goal Reason
1 Goal 1 This will help to improve overall performance of employees and
organization
2 Goal 3 Achievement of this goal can help to maintain customer satisfaction
3 Goal 4 Improvement of procedure and policy will help to improve
organizational culture
4 Goal 2 Good quality raw materials can be obtained at affordable cost
Importance of achieving above mentioned goals have been evaluated and based on that
evaluation prioritization have been done. In the business plan of Australian Hardware,
potential risks of this company have been found. Achievement of these goals can help this
organization to mitigate identified risks. As customer demand is changing over time, training
must be provided to both new and existing employees for managing customer demand
(Benešová & Tupa, 2017). I have planned to use social media channels to communicate with
customers and suppliers. Policy and procedure of Australian Hardware have been modified
by considering legal system of this country.
Before developing the plan for managing work priorities, all aspects of chosen priorities have
been identified. Gaps in business operation have been recognized. According to Albiol

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Monterde (2016), these aspects help to develop efficient plan for managing work priorities. I
have included time efficient activities in the plans to meet goals. For example, providing on
the job training to employees has helped to improve performance of form within minimum
time period. On the other hand, use of social media and gathering feedback from customers
are time efficient activities of planning.
A positive role model can be ensured through using different skills and abilities during work
planning and organization process. A proper action plan can be framed upon which focus can
be given. This can help to avoid delay in the work planning process. Forming an effective
action plan can help in proper time management (Hargie, 2018). Priorities have been set,
which can facilitate organizational goals. The work plan has also shown a direction to all
team members, which can be followed as an example. The work plan is properly balanced
that can help in avoiding stress.
Flexible working hours and sufficient wage for employees must be ensured by this hardware
company to help employees to maintain balance between personal and professional life.
Permitting workers to take rest breaks can help them to get rid of workplace stress. I think,
maintaining tolerable work pressure may help to reduce stress in employees. Basic hygiene
must be maintained in the workplace and first aid must be there for small injuries during
working hours. These approaches can help Australian Hardware to maintain health within
organization.

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Develop and maintain professional competence
Professional development plan
Name
Date of development Date to be reviewed
Discuss with mentor/colleague⬜ Discussed with manager⬜
Name ___________________________ Name ___________________________
Personal development training/opportunities
Timeframe Description of opportunity or training Skills to develop
Within 3
months
Training for improving communication
skills to provide better service to
customers
Communication skill
development through
training programs can help to
communicate with customers
in the best way.
Within 2
months
Training for developing good listening
skills for listening to the grievances of
customers carefully.
Development of listening
skills will include increasing
level of patience and
understanding.
Within 2
months
Training regarding time management to
complete projects of Australian Hardware
within predetermined time period
Development of time
management skills can help
in increasing professional

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efficiency
Networking activities
Timeframe Description of opportunity or training Skills to develop
Within 4
months
Learning about respecting other cultures
may help to provide value to stakeholders
from other cultural backgrounds
Learning about respecting
different cultural background
of other stakeholders can
help to develop a good
relationship with customers
and other employees
Within 2
months
Learning the process to coordinate with
coworkers to work collaboratively
Coordinating with coworkers
must be learned to work in a
team within the organization
Within 3
months
Learning about paying attention to detail
to understand different perspectives of
others
Learning about focusing on
details can help to
understand different
viewpoints and it helps in
making appropriate decision
Within 2
months
Learning about using social media
channels for networking
Ability to use social media
can help to be connected
with people from all over the
world and good networking
is possible by using social

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media
Meeting notes
Performance of employees can be assessed with the help of feedback from peers and co-
workers (Buruck et al. 2016). I have met with COO of Australian hardware and one other
store manager (SM) of our company for gathering their feedback on my performance in this
organization. I have got following feedback from them,
● The COO has mentioned that my communication skills are not up to the mark as I am
unable to speak fluent English.
● SM has agreed with this feedback and has added that this gap in my skill is preventing
me to solve queries of customers.
● SM has said that my listening skill is poor and this aspect is preventing me from
understanding grievances of customers.
● The COO has mentioned that I need to improve my time management skills to
complete tasks within time.
● Both of them have mentioned that I have limited knowledge about different cultures
and sometimes, I do not coordinate with my colleagues.
● The COO has mentioned that I am not social media savvy and this aspect has limited
my ability to be connected with other stakeholders.
Journal
Assessment of my professional skills and competency is essential, which can help me to build
a good image among the team members and customers of this firm. As opined by Davis et al.
(2016), assessment of personal skills and helps in identifying weakness and efforts can be

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given to improve them. Self-assessment and collecting feedback from team have been
performed by me to measure professional competency. Self-assessment questionnaire has
been filled to measure different abilities and skills. Effective communication has also been
done to collect feedback from other team members regarding my skills and weakness.
The meeting between chief operating officer, another store manager and I, has taken place to
identify key skills that have improved my performance in the workplace. Moreover, different
gaps in my work performance have also been analyzed by them. Questions were done by
them to identify my key skills and gaps. Gap in communication skill was identified by them
that I must develop to improve work performance. I have demonstrated my concern regarding
the feedback, which is a part of active listening techniques. This technique can help me to
demonstrate my gaps in skills and gain trust of listeners. Open-ended questioning technique
was used by me to elicit the feedback. As mentioned by Popping (2015), open-ended
questions help in elaborated and wider discussion about a topic, which helps in proper
collection of knowledge.
Professional development plan has helped in eliminating the gap that is impacting in my
performance in the workplace.
Different feedback that was collected during the meeting were analyzed and different skills
like communication and listening skills were given priority in the plan. During the meeting,
feedback was given by chief operating officer that has helped me to identify and evaluate
development opportunities. Communication and listening skills can be developed through
auditory learning styles. Moreover, coordination with others and respecting other cultures can
be done through kinesthetic learning style. Kinesthetic learning style can be achieved by
creating personal experiences and processing information by practicing (Ibrahim & Hussein,
2016).