BMP6005 Assessment 2: Work and Employment Relationship Analysis Report

This report provides an in-depth analysis of the work and employment relationship, focusing on the practical and legal challenges businesses encounter. Using Hennes and Mauritz (H&M) as a case study, the report identifies key issues such as conflict management, hour and wage disputes, workplace safety, communication breakdowns, annual leave disputes, timekeeping issues, lack of trust, indiscipline, and lack of collaboration. It then offers recommendations for addressing these challenges, including proper management, democratic leadership styles, implementing leave and attendance management software, utilizing online and digital communication methods, and adhering to the Equal Pay Act. The report emphasizes the importance of fostering positive employee relations for achieving organizational goals and sustaining a competitive advantage in the global market.

Assessment – 2
Work And The
Employment
Relationship

Table of Contents
INTRODUCTION.................................................................................................................................3
MAIN BODY........................................................................................................................................3
1. Determine the practical and legal challenges that business experience in managing employment
relationship........................................................................................................................................3
2. Recommendations to set issues in employment relations..............................................................5
CONCLUSION.....................................................................................................................................8
REFERENCES......................................................................................................................................9

INTRODUCTION
The employment relationship refers as to build employee engagement and
involvement with collaboration of managers, leaders and employees. It is essential for
business to focus on developing good relations of workforce which results in achieving
success efficiently that leads to compete with rivalries. The organisation selected for this
project is Hennes and Mauritz (H&M) as being a Swedish multinational clothing-retail
company known for its fast-fashion clothing for men, women and children (Bernhardt and
Krause, 2014). It operates in 74 countries with over 5,000 stores under various brands with it
headquarters in Stockholm, Sweden. This project determines the practical and legal challenge
that business experience in managing employment relationship. Additionally, it further
recommends set of issues within business related to employment relations.
MAIN BODY
1. Determine the practical and legal challenges that business experience in managing
employment relationship
Hennes and Mauritz (H&M):- The Hennes and Mauritz Company is a multinational
clothing-retail company known for its fast-fashion clothing for men, women and children. It
operates in 74 countries with over 5,000 stores under various brands with it headquarters in
Stockholm, Sweden. The company consists of 126,000 full-time equivalent positions with its
stock price as SEK – 130.00. It was founded by Erling Persson on 4th October, 1947 at
Vasteras, Sweden. The Chief Executive Officer of organisation is Karl-Johan Person on 1st
July, 2009. It competitors are Zara, C&A, Bershka, etc., which develops competitive
strategies to compete in global market for sustaining in global market (Burroni and Pedaci,
2014).
Employment Relations:- This is defined as the process through which company
develops co-ordination among their employers and employees for completing a specific task
within particular duration. Managers of H&M Company build good employment relations
among their workers as to encourage them to complete task efficiently in order to achieve
individual and organisational goals. It is essential for the company to sustain in perfect
competition market by improving its competitive strategies. This further focuses on
developing intrinsic strength for controlling weakness and extrinsic opportunities to minimise
threats by taking precautionary steps (Carter, 2019).
Practical and Legal challenge in employment relationships:- There are various
types of practical and legal challenge in employment relationships which are mostly
experienced by company. It further delay in goal accomplishment and lacks in proper
management of employee relations. The managers of H&M Company analyse these
challenge as to restrict the possibility of instability in perfect competition market.
 Conflict management:- The main challenge of conflicts between various workers
within the whole workforce result in lack of discipline, distrust and unfaith,

disrespect, etc. It develops an adverse environment within business which lacks in
accomplishment of target at particular durations. The conflicts mostly rose in business
due to partiality, jealousy, etc., which lacks in collaboration of workers. The managers
of H&M Company are unfavourably affected by this as these conflicts result in delay
of goal accomplishment.
 Hour and wage issue:- The main purpose of managers is to provide wages to their
workers by analysing their task done within particular duration. It is most important
for company for giving minimum compensation to their workforce and further
provides monetary rewards such as bonus, incentives, etc., to improve their
motivation. Managers of H&M Company give benefits to workforce for encouraging
their workers to give high level of efforts in business activities for achieving success
efficiently (Chandramohan, 2017).
 Adequate Safety in workplace:- It is the main duty and responsibility of managers to
focus on safety of their workers by providing them safety gears such as helmets,
gloves, boots, etc. It attracts workers to give their best efforts for business as they
provide certain safety measures to workforce. Managers of H&M Company
emphasize leaders to wear safety apparatus as it prevents them from various accidents
being taking place in an organisation (Dragos, 2019). The company further facilitates
workers with insurance, medical claims, children education and marriage, etc.
 Lack of effective communication:- The most ineffective challenge for managers of
company as their workers lacks in communication which result in disrespect of
beliefs, values, norms and code of conduct. It adversely impacts the business
environment as workers do not have conversation within verbal and non-verbal
communication. Managers of H&M Company analyse the misbehaviour of their
employees as they speak abusive language while performing their actions in business
which result in high conflicts. It results in lack of co-ordination and delay in goal
achievement of business which further creates instability in global market.
 Annual Leave dispute:- The most common issue faced by managers of company is
to deal with annual leave disputes of labours. It is the reason for not maintaining the
stable record of labour that lacks in actual leave report of workers and is sometimes
create wages and salary for leave applicant. This result in high cost and the workers
who were available on the day are being marked as absent which result in low morale
of workforce. Managers of H&M Company focus on maintaining book-keeping
record as to solve this problem which affects the motivation level of consumers. It
creates challenge associated with legal and transparent leave policy of an organization
which negatively impact management of employee relations in both practical and
legal way at contemporary workplace (Farné and Vergara, 2015).
 Time keeping and attendance issues:- The managers of a company mainly face the
challenge of time keeping and attendance issues. This is the problem faced by
managers as to analyse the timings and discipline manner of employees within their
contemporary workplace in order to analyse punctuality of workforce. It is mandatory
for company to focus on efficiency of workers by analysing their time measurement
of working hours in business in order to examine their efficiency with job hours.
Managers of H&M Company face with the difficulty of time management and

attendance issues that increase the possibility of conflicts among employer and
employees. The company needs to co-ordinate with legal policies and procedures
while fixation of working hours within business (Fox and Thomas, 2016).
 Lack in trust and faith:- The main consequences for improper employment relations
is workers lacks in building trust and faith among each other. This result in unable to
understand emotions and feelings of workers within them as they does not respect
value, beliefs, norms, ethos, etc. Hennes and Mauritz (H&M) Company managers are
adversely affected by their workforce as they are not able to share their views,
information, knowledge, skills and emotions. These results in delay for goal
achievement as workforce are not able to complete their task effectiveness. It is the
main duty of managers to emphasize leaders in providing training and development
programs as to encourage workers to give their best through building collaboration
among each other (Gupta, 2015). The company is unfavourably affected as it increase
weakness which is controllable risk and tends to be instable in perfect competition
market for not able to compete with its rivalries.
 Indiscipline nature:- It is the biggest problem of a company where workforce are not
able to perform their task within discipline manner. The indiscipline nature includes
lack in listening skills, speaking abusive language, high level of conflicts, etc.
Managers of Hennes and Mauritz (H&M) Company are unfavourably affected by the
misbehaving nature of its workforce where workers are deal with business activities
by themselves. It further lacks in achieving its goals and objectives for competing
with rivalries as there is no possibility of improving strength with improper
employment relation. This challenge is linked with practical, legal and transparent
policy for an organization which negatively impact management of employee
relations at contemporary workplace (Hotvedt, 2018).
 Lack in collaboration:- The main problem of managers in a company is that its
employees lack in collaboration which creates delay for goal achievement. It further
affects the stability of company as workers are not been able to co-ordinate with each
other. The managers of H&M Company are negatively impacted by this issue where
workforce does not collaborate to complete its action within particular duration. This
issue leads company to remain instable at perfect competition market by not
accomplishing success efficiently.
2. Recommendations to set issues in employment relations
The recommendations implied in business to set issues of employment relations are
mentioned with reference to managers of H&M company as follows:-
 Proper management:- The main function for managers of a company is to build and
maintain proper management of business activities by emphasizing leaders to
decentralise its actions in accordance with capability of workforce. It is essential for
company to discriminate the business activities into various functional departments
such as finance, marketing, production, sales, operation, research and development,
etc. Managers of H&M Company focus on segregating works which results in
improving effectiveness and efficiency of workers by developing their skills and

knowledge with training and development programs. It result in reduction of conflicts
and leads to achieve organisational goals and objectives within particular duration.
This creates opportunity for managers of company to build customer relationship
management by fulfilling the requirement of its buyers. This proper management is
the solution for problem of conflict management which result in developing
collaboration among each other (Mohamed, 2014).
 Democratic leadership style:- The democratic leadership style is most popularly also
known as partnership or shared leadership which build morale of workers. It
encourage workforce for participating in decision-making process as to analyse the
essential requirements of business towards its workers. Managers of H&M Company
are beneficial as they focus on the needs of its workers and fulfil by motivating them
to perform their best with collaboration to achieve certain specified target. It results in
achievement of goals and objectives for sustaining in global market through
developing its competitive strategies (Nienhüser and Warhurst, 2018). The democratic
leadership style is a corrective measure for the hour and wage issue which result in
good co-ordination and develops the understanding of emotions for its workforce at
their varied circumstances.
 Leave and attendance management software:- This is described as the process of
leave and attendance management through maintaining a software which used to keep
record of leaves and attendance. It results in analysing how many workers being
present in accomplishing specific target as to meet the requirements of customers.
Managers of H&M Company focus on providing its customers with proper training
and development programs in order to reduce the possibility of errors which lacks in
goal achievement. The leave and attendance management software are further
described as biometric attendance which focus on finger touch that enables the
candidate was present or absent on specific date. This solution is recommended to
managers for the issue of annual leave dispute which leads to maintain good relation
among each other (Pocek, 2016).
 Use of online and digital modes of communication:- It is the procedure through
which managers of a company focus on developing and adopting electronic media to
maintain the record of labours. The managers further analyse the performance of its
workers through this new technologies that are video-conferencing, Skype, Zoom, etc.
It result in analysing where the candidate is and what task is being performed that
may lead company to achieve success. Managers of H&M Company focus on this as
to utilise the effect of its workers through encouraging workers to perform their task
within particular duration. The company further describe workforce about their little
effort towards business means a lot for business as it leads to achieve success and may
lead to compete with rivalries (POPOIAG, 2019). It is the solution for the problem
being faced by company as time keeping and attendance issue which can be reduced
with these electronic gadgets.
 Equal Pay Act:- This is described as the process through which employees perform
their actions in accordance with their pay or compensation. The managers of a
company are bound to pay minimum wages for its workers as they may be able to
survive their lifestyle effectively. It is essential for an organisation to follow practical

and legal legislations of government as to treat every worker within business equally
and do not perform any partiality which restricts morale of workers. Managers of
H&M Company are bound to pay minimum wages to those workers who are not
active and unproductive with the monetary rewards through bonus, incentives, etc. It
results in encouraging workers to give their best efforts focus for achieving individual
and organisational goals. The Equal Pay Act was launched in 1970 by legal and
lawful obligations for treating men and women equally as being solution for hour and
wage issue (Savoca, 2016).
 Build trust and faith:- The main aim of every organisation is to build employee
relation through developing trust and faith among its workforce by encouraging
workers to complete their task within particular duration. Managers of a company
emphasize leaders to collaborate with their workforce for completing task effectively
which result in restricting the possibility of errors. It result in improving effectiveness
which leads to supply qualitative products for its end-users that builds customer
relationship management. The company further analyse needs, desire and wants of its
customers to fulfil their requirements by supplying superior goods at least cost-
effective price. Managers of H&M Company are advantageous in meeting the desire
of buyers through good employee relations by developing trust and faith that leads to
share views and information. It is the solution for the problem being faced by
company as lack in trust and faith which result in collaboration for understanding
emotions and feelings of each other (Shire, 2015).
 Discipline nature:- This is the most important function of managers to build
discipline within business environment that provides good atmosphere for workers to
breathe. It is essential for an organisation to follow formal and informal process of
communication which leads to complete task as per the instructions of supervisor for
achieving target within particular duration. Managers of H&M Company are
beneficial in developing discipline nature within business by delegating the roles and
responsibilities in accordance with individual. It results in encouraging workers to co-
ordinate with their sub-ordinate by developing the team morale through explaining the
importance of completing goal. The discipline nature is solution for the problem or
issue being faced by company as indiscipline nature. Here, the workers are advised to
follow rules and regulations of company for achieving its goal through good listening
and effective skills of performing actions (Strolka, 2019).
 Improve collaboration:- It is very essential for an organisation to develop
collaboration within its workforce by encouraging them to give their best efforts for
company. The organisation further motivates it employees by giving them opportunity
to ascertain its individual and organisation goals within particular duration for
sustaining in global market. Managers of Hennes and Mauritz (H&M) are beneficial
as they collaborates their workforce at training and development program by
introducing them. This result in respecting the beliefs, norms, values, code of conduct,
etc., and leads to understand the emotions and feelings of workers at various
circumstances. The company is advantageous as these employees collaborate with
each other for completing the task with engagement and involvement for achieving

specific target. It is the solution for issue being faced by company for lack in
collaboration in order to improve employee relation for accomplishing goal.
CONCLUSION
From the above discussion it have been concluded that employment relations plays
major role in understanding emotions and problems of workforce. The managers of company
emphasize leaders to develop trust and faith, share views and information, co-ordinate with
each other to achieve target within specific target. This project determines the practical and
legal challenge that business experience in managing employment relationship. It includes
conflict management, hour and wage issue, adequate Safety in workplace, lack of effective
communication, annual leave dispute, time keeping and attendance issues, etc. Apartly, it
further recommends set of issues within business related to employment relations. These
recommendations are management, democratic leadership style, leave and attendance
management software, online and digital modes of communication, Equal Pay Act, etc.

REFERENCES
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