Work Stress on Hospitality Management: A Detailed Report

This report provides an analysis of work stress within the hospitality industry, focusing on the experiences of employees, particularly in Australia. It begins with an executive summary defining work stress and its impact. The report then reviews six articles, examining the effects of work stress, which include detrimental physical and emotional responses, heavy workloads, and interpersonal tensions. The report also investigates work stress within the hospitality industry, including the relationship between work engagement and job satisfaction, and the role of hospitality job characteristics. The report highlights the industry's growth and the associated labor shortages. The conclusion emphasizes the prevalence of workplace stress and other hazards faced by hospitality employees. References to the reviewed articles are also included.

Running head: WORK STRESS ON HOSPITALITY MANAGEMENT
WORK STRESS ON HOSPITALITY MANAGEMENT
Name of the Student
Name of the University
Author Note

1WORK STRESS ON HOSPITALITY MANAGEMENT
EXECUTIVE SUMMARY
The work stress refers to the various detrimental physical and the emotional responses that might
result from the conflicts that among the demands of the job profile from the employee and the
amount of control that the concerned employee might exhibit over successfully addressing the
concerned demands. The following report deals with the stress that is faced by the various
members who have been serving in the hospitality industry, especially in Australia. The report
aims to review six articles on the issues that deal with the work stress that are experienced by the
employees of hospitality industry.

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Table of Contents
Introduction..........................................................................................................................3
Effects of work stress.......................................................................................................3
Work stress in the hospitality industry............................................................................4
Conclusion...........................................................................................................................6
References............................................................................................................................7

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Introduction
The work stress refers to the various detrimental physical and the emotional responses
that might result from the conflicts that among the demands of the job profile from the employee
and the amount of control that the concerned employee might exhibit over successfully
addressing the concerned demands. The work stress among the employees might also be known
as the workplace stress that is experienced by the concerned employees who have been serving
the organization. The following report deals with the stress that is faced by the various members
who have been serving in the hospitality industry, especially in Australia. The report aims to
review six articles on the issues that deal with the work stress that are experienced by the
employees of hospitality industry.
Hon, Chan and Lu (2013) opine that the it is important to receive a feedback on the issues
that are related to the tasks that are allocated to the concerned member of the workforce. The
authors further state that the performance of the employees depends heavily on the nature of
feedback that they receive from their employers or the senior members who have been employed
within the organization. The authors further state that the feedback from the concerned
employers and the senior employees might lead to the stress among the various employees who
have been involved in the concerned organization. The authors state that the various members of
the organization might face a huge amount of stress due to the factors that might arise from the
conditions of hindrances that are faced by the employees of the organization in their course of
serving the same.

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Effects of work stress
O’neill and Davis (2011) further argue that the matters that pertain to the work stress
might affect the employees of the hospitality industry to a huge extent. According to the authors
of the article, the stress faced by the employees of the concerned industry are highly affected by
the huge amount of stress that they might have to face due to the various matters that are related
to the work that they are assigned by their employers. The employees reportedly face the highest
amount of stresses due to the heavy workload and the interpersonal tensions that do exist among
the members of the workforce of the concerned organization. The authors also attempted a study
on the frequency of stress that are experienced by the staff due to the factors like the type of job,
the marital status of the concerned employees, the gender of the concerned employees. The
authors of the article further pointed out the fact that the high amounts of stress among the
concerned employees had led to the negative effects that were observed in the various matters
that pertained to the health of the concerned employees.
Yang, Wan and Fu (2012) further support the opinions of the afore-mentioned authors in
the matters that pertain to the work stress that is experienced by the concerned members of the
workforce in the various organizations that are operational within the hospitality industry. the
authors put forth the view that the high turnover of the various members of staff who have been
working in the various departments within the hospitality industry. The various members of the
workforce of the industry are known to choose to resign due to the excessive work stress
experienced by them. The authors point out the fact that the concerned management of the
various organizations are advised to look into the various matters that pertain to the high amount
of employee retention that is faced by the industry.

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Work stress in the hospitality industry
Yeh (2013) examines the relationship that exists among the various members of the
workforce that has been serving the tourism industry. The author in his article claims that the
work engagement of the concerned employees in the field is directly linked to the job satisfaction
of the employees who have been serving the concerned organizations that have been operating
the concerned hospitality industry. The author further points out the fact that the job satisfaction
of the employees plays a huge role in the matters that pertain to the matters that deal with the
stress of the concerned members who have been serving the hospitality industry and have been
holding the responsible posts within the industry.
Zhao and Ghiselli (2016), in the concerned article attempt to put forth a theoretical
construction of the roles that should be maintained by the concerned hospitality job
characteristics or the HJCs. The authors further attempt in the concerned article an empirical
examination of the various conflicts and the stress that faced by the concerned employees. The
authors state that the employees of the various organizations that function within the hospitality
industry might be said to have been employed in a huge factory that produces smiles, however
themselves remaining conditions of stress and pressure due to the concerned work schedules that
they might have to maintain.
Deloitte Access Economics (Firm) (2015) has put forth a report that states that the
tourism sector of Australia have been facing a huge amount of growth in the matters that pertain
to the economy of the country in discussion. The concerned report puts forth an understanding of
the present scenario that is depicted in the tourism industry of the country and throws light on the
concerned shortages and the demands that exists in the concerned area till the year 2020. The
major findings of the report include the fact that the concerned industry faces a shortage of

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around 38000 positions that should exist within the industry in order to help the concerned
companies within the given industry to function in a proper manner.
Conclusion
Thus, in conclusion to the above discussion, it might be pointed out that the employees
and the various other members of the workforce of the concerned industry do face an excessive
amount of stress in their dealings with the concerned clientele as well as the performance within
the concerned institution. It might safely be concluded from the above discussion that the
concerned employees of the hospitality industry of the various nations of the world, inclusive of
Australia face workplace stress as well as the other hazards that are related to the same.

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References
Deloitte Access Economics (Firm), 2015. Australian tourism labour force report: 2015-2020.
Hon, A.H., Chan, W.W. and Lu, L., 2013. Overcoming work-related stress and promoting
employee creativity in hotel industry: The role of task feedback from supervisor. International
Journal of Hospitality Management, 33, pp.416-424.
O’neill, J.W. and Davis, K., 2011. Work stress and well-being in the hotel
industry. International journal of hospitality management, 30(2), pp.385-390.
Yang, J.T., Wan, C.S. and Fu, Y.J., 2012. Qualitative examination of employee turnover and
retention strategies in international tourist hotels in Taiwan. International Journal of Hospitality
Management, 31(3), pp.837-848.
Yeh, C.M., 2013. Tourism involvement, work engagement and job satisfaction among frontline
hotel employees. Annals of Tourism Research, 42, pp.214-239.
Zhao, X. and Ghiselli, R., 2016. Why do you feel stressed in a “smile factory”? Hospitality job
characteristics influence work–family conflict and job stress. International Journal of
Contemporary Hospitality Management, 28(2), pp.305-326.