CHCMGT005 Case Management Report: Worker Issues and Employee Wellness

This report delves into the critical aspects of case management within a social work context, focusing on the identification of significant worker issues and the implementation of effective stress management strategies. The report begins by outlining key problems experienced by workers, such as work pressure, work-life imbalance, and the impacts of stress, burnout, grief, and violence. It then proposes various stress management strategies, including fostering a healthy workplace culture and improving communication. The report also describes different debriefing techniques, such as best practice interventions, crisis intervention, and structured debriefing, and evaluates internal and external support options for workers. The second part of the report presents employee wellness plans for two different employees, detailing identified issues, diverse needs, performance standards, and strategies for monitoring stress and performance, along with referral options. The report concludes by summarizing the importance of a supportive workplace culture and the debriefing process in treating stress and promoting employee wellbeing.

Case management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ASSESSMENT 1.............................................................................................................................1
Indicators of key significant issues which are experienced by a workers...................................1
Evaluating how excessive stress, burnout, grief and violence impacts workers.........................1
Determining stress management strategies to support workers..................................................1
Describing debriefing techniques................................................................................................1
Evaluating range of internal and external support options available to workers........................2
Examining specific limitations of individual’s work role...........................................................2
Evaluating organisation policies, procedures and resources associated with debriefing and
crisis procedures..........................................................................................................................2
ASSESSMENT 2.............................................................................................................................2
Scheduling of a debriefing session with the workers..................................................................2
Plan, prepare and conduct debriefing in line with organisation standards and procedures........2
Evaluating communication, facilitation and questioning skills for open discussion..................3
Determining the debriefing techniques to encourage further exploration of emotions and
experiences..................................................................................................................................3
Identifying indicators of risk to self............................................................................................3
Evaluating measures to provide additional support to the workers............................................3
PART B............................................................................................................................................3
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
Social workers is considered to be very crucial because it helps in improving the outcomes
within the life of others. This study will examine the key issues experienced by workers and
stress management strategies. It will also highlight on case management scenario and employee
wellness plan associated with each worker.
ASSESSMENT 1
Indicators of key significant issues which are experienced by a workers.
Workers within the organization tends to encounter high degree of work pressure within
the workplace which eventually affects their mental as well as physical health. Overtime work
and ineffective work life balance is considered to be as one of the key significant issues which
are experienced by a workers
Evaluating how excessive stress, burnout, grief and violence impacts workers.
Stress within the workplace tends to have a very negative impact on the workers because it
will eventually results in low degree of employee performance which in turn tends to hamper the
performance of an organization. Burnout and grief within the organization also results in high
degree of error rate and also tends to result in poor quality of work. Violence among the
employees tend to result in high degree of emotional disorder, health problems, depression, work
life imbalance and absenteeism among the workers.
Determining stress management strategies to support workers.
Cultivating a beneficial and healthy workplace culture and improving the communication
with the workers is considered to be as one of the most prominent stress management strategies
which helps in supporting the workers. Collaboration practice, creating a friendly work
environment and indulging in exercise programs and training sessions are effective stress
management strategies which helps in supporting the workers.
Describing debriefing techniques.
It is a simple and most powerful tool which helps in enabling team to self-correct. It is
considered to be as a psychological research with human which helps in the attainment of the
higher operational growth and objectives.
 Best practice interventions: these are considered to be as the key proven policies or
programs which are considered to be very crucial which helps in better management of
stress.
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 Crisis intervention: It is a short term psychological care and immediate care which in turn
tends to aim at assisting all the individuals in in appropriately managing the crisis
situation. It is also very useful in restoring equilibrium associated with the psycho- social
functioning and helps in minimizing the psychological trauma for the long run.
 Structured debriefing: It is considered to be as a planned activity which is usually
facilitated by appropriately debriefing the specific planned activity. It is usually
facilitated by the individuals debriefing within the trusting environment.
Evaluating range of internal and external support options available to workers.
Internal support to workers by the organization can be done with the help of maintaining
appropriate work- life balance, taking personal interest, encouraging monitoring, one on one
communication, etc. are considered to be as the key internal supporting options for workers.
External support like effective relationship with the customers, strong supply chain, etc. are key
external supporting options for workers.
Examining specific limitations of individual’s work role.
The key limitation associated with the social work role is that it is useful in building trust
and it can help in effectively resolving various tricky situations. Unequal opportunities, racism,
discrimination, etc. are considered to be as the key limitations associated with the social service
work role.
Evaluating organisation policies, procedures and resources associated with debriefing and crisis
procedures.
Debriefing and crisis procedures are considered to be very crucial because it helps in
implementing various set of educational tools which are useful for the workers to carry out all
the activities in a systematic manner.
ASSESSMENT 2
Scheduling of a debriefing session with the workers.
Debriefing session must be carried out with the client Carly every month in order to have
motivational interaction with her. Positive and friendly environment is to be provided to Carly in
order to treat her depression.
Plan, prepare and conduct debriefing in line with organisation standards and procedures.
Step 1: Recognition and diagnosis: The social worker will suspect and diagnose Carly has been
going through depression.
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Step 2: Patient Education: the clinical staff and various health care practitioners will educate the
patient related with depression.
Step 3: Treatment: Supportive counselling, psychological counselling, cognitive behaviour
therapy, antidepressant medication are effective treatments to treat Carly.
Step 4: Monitoring: The clinical support team will monitor compliance with improvements in
symptoms in order to modify treatment and attain better care results.
Evaluating communication, facilitation and questioning skills for open discussion.
Making eye contact, active listening, eliminating distractions, etc. are considered to
effective communication skills to encourage open discussion. Justifying and simple questions
helps in encouraging open discussion.
Determining the debriefing techniques to encourage further exploration of emotions and
experiences.
Structured debriefing is considered to be an effective techniques to encourage further
exploration of emotions and experiences.
Identifying indicators of risk to self.
There are various set of behavioural indicators like regressive behaviour, self-injurious
behaviour, aggressive behaviour, etc. are effective key risk indicators to self and others which
influence their actions.
Evaluating measures to provide additional support to the workers.
In order to provide social support to the workers everyone in the society must take initiative
to respect them which helps in motivating their life.
PART B
Employee Wellness Plan
Employee Name Connie
Date
Supervisor
Identified issues
Aggressive behaviour of Connie.
She is suffering from an old injury which means that she often experiences pain in her back.
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Diverse needs of employee
Pressure of getting as many people into paid employment as possible plays with her head and feels it does
not meet the clients need.
Required professional and personal performance standards
Not acceptable performance standards.
Tools to monitor stress/emotional wellbeing
Quality of Working Life Tool is an effective to monitor stress.
Strategies to monitor performance
Monitoring the work of an employee is considered to be as one of the prominent measure to monitor the
performance of employees.
Referral options
Recommendations for ongoing support
Cognitive behaviour therapy and fun exercise are appropriate recommendation to manage stress.
Date of review
Employee Name Arnie
Date
Supervisor
Identified issues
Workload pressure has made Arnie quieter, irritating, and coming late to the office, missing deadlines,
tired are key issues.
Diverse needs of employee
To maintain work life balance and managing work pressure of employees.
Required professional and personal performance standards
Fully satisfactory performance standards of employees.
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Tools to monitor stress/emotional wellbeing
Managing the work, connecting with the people, sharing problem with the supervisors is considered to be
as the key way to monitor emotional wellbeing.
Strategies to monitor performance
Monitoring the work of an employee and reviewing work in progress is considered to be as one of the
prominent measure to monitor the performance of employees.
Referral options
Recommendations for ongoing support
Providing optimum level of work to each employees, improving psychological well- being is an
appropriate recommendation to manage stress and emotions.
Date of review
CONCLUSION
This study has summarized that, Cultivating a beneficial and healthy workplace culture and
improving the communication with the workers is considered to be as one of the most prominent
stress management strategies. Stress within the workplace tends to have a very negative impact
on the workers. Recognition and diagnosis, patient education, treatment and monitoring is an
effective debriefing process to treat stress.
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REFERENCES
Books and Journals
http://www.dictionary.com/browse/stressor
https://www.google.com.au/imgres?imgurl=https%3a%2f%2fi.ytimg.com%2fvi
%2fyfqbmzvhd7e%2fhqdefault.jpg&imgrefurl=https%3a%2f%2fwww.youtube.com%2fwatch
%3fv%3dyfqbmzvhd7e&docid=kwaj44uxj6mtcm&tbnid=1p_k7_ci4t4nrm
%3a&vet=10ahukewjpvyknhubwahukwfqkhtf0akiqmwjrasgimag..i&w=480&h=360&client=fire
fox-
b&bih=981&biw=1920&q=stressors&ved=0ahukewjpvyknhubwahukwfqkhtf0akiqmwjrasgimag
&iact=mrc&uact=8
https://www.google.com.au/imgres?imgurl=http%3a%2f%2fdrbidani.com%2fwp-content
%2fuploads%2f2012%2f05%2fstress-1024x536.jpg&imgrefurl=http%3a%2f%2fdrbidani.com
%2fdiseases-and-conditions%2fstress-checklist%2f&docid=nla2ego-ijfqam&tbnid=-
finxh0g273thm%3a&vet=1&w=1024&h=536&client=firefox-
b&bih=981&biw=1920&ved=0ahukewj4_t-0hubwahujllqkhtludnuqxiaihcge&iact=c&ictx=1
https://www.google.com.au/search?q=stressors&client=firefox-
b&dcr=0&source=lnms&tbm=isch&sa=x&ved=0ahukewi6roy1hebwahwcjfqkhfpjdtsq_auicigb
&biw=1920&bih=981#imgrc=wjodspuiwtblum:
https://www.google.com.au/search?q=stressors&client=firefox-
b&dcr=0&source=lnms&tbm=isch&sa=x&ved=0ahukewi6roy1hebwahwcjfqkhfpjdtsq_auicigb
&biw=1920&bih=981#imgrc=m9r5e3prexsrnm:
https://www.google.com.au/search?q=stressors&client=firefox-
b&dcr=0&source=lnms&tbm=isch&sa=x&ved=0ahukewi6roy1hebwahwcjfqkhfpjdtsq_auicigb
&biw=1920&bih=981#imgrc=6qy_7nequx9uhm:
Smallprint guide CHCMGT005 - V3 November 2015
http://hopecommunityservices.org.au/mission-vision-values
https://www.missionaustralia.com.au/about-us
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