Workflow Analysis and Management - Business Development Report

This report provides a comprehensive analysis of workflow and process management, focusing on key characteristics and implementation strategies. The report emphasizes the importance of a clear purpose, highlighting the significance of a 'value proposition' in satisfying customer needs and ensuring the success of any process. It also underscores the critical role of employee engagement in defining, improving, executing, and successfully following processes, involving process operators, users, and subject matter experts. Furthermore, the report stresses the importance of defining process connectivity and establishing boundary relationships, often overlooked in organizations. The report references studies and case studies to support the findings and provides a detailed understanding of the subject.

Workflow Analysis and Management 1
Workflow Analysis and Management
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Workflow Analysis and Management 2
Process Characteristics and Process Implementation
Purpose
For any process to become successful, then a key success characteristic that it must have
is that it should have a purpose. A good purpose should therefore require the existence of
customers having needs which should also be fully satisfied by the characteristics of the process.
This implies that each and every process should therefore have a “value proposition” that is
capable of serving loyal customers as well as fully fulfilling their vital needs (Joos et al, 2017).
Any process which does not have any form of a worthy purpose should not prevail in an
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Employee Engagement
Employee engagement is also another key process characteristic which is required for the
successful implementation of process management businessmapping. This is indeed quite true
since any process which is dully defined through those people doing the work will quite
ultimately deliver not only accurate but also meaningful process comprehension which an
organization can easily develop (Cappelli et al, 2017). In fact, the better the engagement of
employees in an organization, the higher likelihood that the process will also be defined,
improved, executed, and followed successfully. Employee engagement should thus comprise of
people operating a process, process users, and even the subject matter experts that contribute
towards a process, suppliers, and customers.

Workflow Analysis and Management 3
Connectivity
Definition of process connectivity as well as creation of boundary relationships is indeed
a vital characteristic that is typically found to be missing in most of the organizations. This is
attributed to the fact that some of the organizations across the world do not comprehend the fact
that customers actually directly receive or get a service or product that is produced and delivered
through a process.
Image 1:Process Implementation
Source: Google scholar

Workflow Analysis and Management 4
References
José Albuquerque, D., Tavares Nunes, V., Ghedini Ralha, C. and Cappelli, C., 2017, January. E-
gov Transparency Implementation Using Multi-agent System: a Brazilian Study-Case in Lawsuit
Distribution Process. In Proceedings of the 50th Hawaii International Conference on System
Sciences.
Klafke, N., Mahler, C., von Hagens, C., Wensing, M., Schneeweiss, A., Müller, A., Szecsenyi, J.
and Joos, S., 2017, September. how the Consolidated Framework for Implementation Research
Can Strengthen Findings and Improve Translation of Research Into Practice: A Case Study. In
Oncology Nursing Forum (Vol. 44, No. 5, pp. E223-E231). Oncology Nursing Forum.