Human Resource Management Report: Workforce Planning and Engagement

This report delves into the core functions of Human Resource Management (HRM), exploring workforce planning, recruitment, and employee engagement strategies within the context of two organizations: Chocola Fantastica and Microsoft. It examines the purpose and significance of HRM, analyzing the strengths and weaknesses of various selection methods, and proposing improvements to the selection process. The report further investigates job advertising strategies, person specifications for specific roles, and the benefits of employee schemes. It also analyzes employee motivation techniques, job design, and the importance of employee engagement, concluding with a discussion of key elements of UK employment legislation and their impact on HRM decisions. The report provides a comprehensive overview of HRM practices and their practical application in the workplace.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
1. Functions and purpose of HRM, applicable to workforce planning and resourcing of an
organisation............................................................................................................................1
2. Strength and weakness of various approaches to selection method, used by organization.3
3. Two potential improvements that could be made by Chocola Fantastica for increasing
selection process.....................................................................................................................4
TASK 2............................................................................................................................................5
4. Person specification for the role.........................................................................................5
6. Recommend the job advert for the receptionist vacancy to be place and why...................7
TASK 3............................................................................................................................................8
7. Benefits to both organisation and employees of schemes which is provided by Microsoft.8
8. Analysis of benefits which is offering to both Microsoft and its employees.....................9
9. How Microsoft motivate their worker and way its designs their job roles for employees.10
TASK 4..........................................................................................................................................11
10. Employee engagement and why it is important part in effective employee relations within
the Microsoft........................................................................................................................11
11. Key approaches to engaging workers explained in the summit and importance of these
approaches to improve communication at workplace..........................................................12
12. Key elements of UK employment legislation, how they influence decision making of HR
like rewards, training and development and recruitment.....................................................13
CONCLUSION..............................................................................................................................14
REFERENCE.................................................................................................................................15

INTRODUCTION
Human resource management is the different element which is generally developed for
gaining effective knowledge of various roles of HRM within the business organisation. It is
focuses on the various policies and systems of an organisation by which employees can get lot of
benefits such as training and development programmes, performance appraisal, rewards,
recruitment and so on. This present assignment is based is on two sections, herein 1st refers to the
‘Chocola Fantastica’ which is based on South Wales and growing their business effectively.
Along with it offers tailor-made chocolates based greetings at UK. Another organisation is
Microsoft which is having good culture by which they can develop effective growth and
opportunities for employees. Further discussion will be based on functions and purpose of HRM
by defining strength and weakness of various approaches to selection or recruitment. Key
elements of HRM within the organisation with internal or external factors that influence decision
making process of HRM (Bondarouk and Ruël, 2013). Lastly this assignment will reflects on the
Human resource practices within the work related context.
TASK 1
1. Functions and purpose of HRM, applicable to workforce planning and resourcing of an
organisation.
Human resource management is the strategic approach which involves id developing the
employees growth within the organisation. HRM consist so many practices such as hiring,
selecting and recruiting candidate for the appropriate job profile in the company. As per the
current scenario HRM is very helpful and successful approach for companies to select specific
person for suitable job role in business entity (Chang, Chiang and Han, 2012). In reference with
Chocola Fantastica, human resource management is an essential aspect who supports manager of
an organisation to make good and effective policies system. On the basis of this employees of
this respective company can give better performance and able to achieve goals. Along with some
discussion is based on the functions, purpose and significance of an organisation in relation with
HRM, those are listed below:
Purpose of HRM:
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The purpose of human resource management is to offer training and development
programmes for employees in order to enhance their working performance. With the help of this
Human resource management is able to enhance firms productivity in a perfect manner.
Functions of HRM:
Recruitment: This is very effective and essential function of HRM for selecting or
recruiting effective candidate who want to work willingly within the organisation. By this HRM
is responsible to observe overall activities of people to achieve appropriate goals.
Planning: It is another essential function of HRM in which department of human
resource always identify the overall needs and requirements of employees towards the
organisation for attaining desired goals. Planning is the combination of research which helps
manager to collect or define overall needs for Chocola Fantastica.
Importance of HRM:
An organisation can not grow without any working professionals and human resources.
Therefore, HRM is very important for each and every organisation to recruit and select people.
In relation with Chocola Fantastica HR manager helps company to make their goodwill in order
to gain competitive advantages effectively (Costea, Amiridis and Crump, 2012). On the basis of
this manager of this organisation can get different kinds of people with various skills who helps
company to make their business effective.
Current problems of Chocola Fantastica:
According to the current scenario there are different problems which is faced by
respective organization, those are mentioned in beneath:
High employee turnover ratio: Employee turnover is generally expressed by the different
ratios and examine by an organisation as per the yearly basis, so that it can be shows how many
employees left during the whole year and divided them into the total number of employees from
the starting year. In current time this problem can be raised through the different issues by which
employees can not make appropriate strategies for maximising firm's productivity.
Low engagement of employees: This issue can be raised any time within the organisation
due to some specific reasons like lack of knowledge, poor relationship with other people,
inadequate education and so on. By all these problems employees are not able to engage in other
activity of an organisation.
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Future plans of the business enterprise:
For the betterment of future Chocola Fantastica will make effective and innovative
marketing strategies in order to enhance their employee's working level. By which planning they
can get their desired goals in future without any problems (Durão and et. al., 2012).
2. Strength and weakness of various approaches to selection method, used by organization.
Selection refers to the appropriate process which selecting and short-listing appropriate
person with effective qualifications and various set of skills to fill the overall vacancies within
the organisation. It also helps companies to eliminate unqualified people and fill job
opportunities from knowledgeable candidates. For better understanding of this selection process
there are some points those are discussed below:
Selection Method Strength Weakness
Preliminary Interview: The
main aim of this interview
process is to eliminate
uneducated candidates and
deliver appropriate
information to employees at
working place.
It help firms to ignore
uneducated people effectively.
Some times it is not easy for
interviewer to select
appropriate candidate for
suitable job profile.
Selection Test: In the
process of selection there are
various method like ability
test, personality test, aptitude
test and so on. All these
identifies the candidate's
performance.
It overcome the operational
cost by examining appropriate
candidate for suitable job
profile (Schuler, Jackson and
Tarique, 2011).
It can be expansive as
compare to the actual rate
which generally shows in
grading system.
Employment Interview: As
per this method of interview,
is based on formal
conversation in between
It refers to the time saving and
cost process. In which firms
are not needed to have so
much money. Along with it
On the basis of this method,
some time employee's can
lose their confidence by
interviewing process.
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employer or employee. So
that interview can be conduct
in the form of panel,
sequential and one to one
process.
develop good criteria of
interview.
Therefore, it develops the
conflicts and issues between
the interviewer and
interviewee.
All these selection methods are used by HR manager of Chocola Fantastica for selecting
appropriate candidates effectively. Selection process also includes in the personality test or
various interviews method as well (Shuck and Wollard, 2010). Therefore, respective business
should analyse their overall requirements and needs from the selecting process.
3. Two potential improvements that could be made by Chocola Fantastica for increasing
selection process.
In the present scenario there are different kinds of improvements which is generally given
by Chocola Fantastica by which they can increase their overall growth for betterment future.
Along with there are 2 improvements, given below:
Change in selection external method:
As per the improvement of selection method from external factor bring few changes in
order to make effective organisation. There are some changes, those are given below:
Evaluation of candidates: As per this manager always focuses on their employees
performance and guide them to attaining appropriate goals towards the organisation. It helps to
improves selection process.
Interview: This can bring lot of change by which candidate's can get lots of job
opportunities and able to increase their overall knowledgeable skills and abilities. Along with it
offers appropriate information to people perfectly (Chelladurai and Kerwin, 2017).
conducting references checks: According to this improvement selecting method
manager of this representative firms always hire appropriate people in order to increase their
overall business value to achieve future goals.
Training and Development:
It is one of the best way to trained employees in a effective way it also develops the
overall working efficiency of employees. On the basis of this programme manager of an
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organisation can guide their employees in so many ways. So that they can make better tools and
strategies in an organisation.
All these helps Chocola Fantastica to attain their appropriate goals in a perfect way. It is
helpful for companies to increase their overall future growth to gain competitive business
environment in an effective manner.
TASK 2
4. Person specification for the role.
HR manager of Chocola Fantastica make different kinds of documents for finding
appropriate candidate for particular job role. Therefore, candidate should always be aware about
job role. In relation with Chocola Fantastica they have different kinds of job opportunities which
all are segmented in various categories of internal and external factors (CHUANG and Liao,
2010). Moreover, there is specific person specification for appropriate job role, justified in
beneath:
Job Description
Job Details
Post : Receptionist
Company : Chocola Fantastica
Job Purpose
For this job position effective and knowledgeable candidate is needed who can deal with any
kind of situation at business. Along with purpose of maintaining area of receptionist by
concentrates on greeting visitors.
Roles and Responsibilities
Being a receptionist should have ability to prepare appropriate appointments.
Manage the operating systems and payment systems within the business.
Dealing with appropriate vouchers of retailing treatment.
Boost various sort of offers and services.
Able to understand customer's query.
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Person Specification
Post Receptionist
Department HR Department
Key It includes Application form which is required as an evidence.
Dimensions Necessary Desired
Experience and Qualification The required qualification for
the respective post is
graduation and post graduation
from reputed university. Along
with that the aspirant can have
more than one year of
experience being a receptionist
(Daley, 2012).
The candidate is desired to
resolve the business situations
and handle the circumstances
effectively.
Knowledge and skills Adequate problem solving and
interpersonal communication
skills.
Ability to treat the guest
effectively and remain
adaptive towards the
changes .
5. Advantages and disadvantages of appropriate methods of advertising jobs within the
organisation.
There are different kinds of advantages or disadvantages of particular method for
advertising jobs, given below:
Advantages of Internal organisation
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Reduce time to hire: When Chocola Fantastica hires any candidate, they always in hurry
to reduce time and cost by looking for people internally. Firm have an option to hire those people
who are aware of an internal aspects of the firm (Fulton And et. al., 2011). With support of
internal support, HR manager would able to incur less time to recruit and also it would led to
cost reduction.
Cost Less: According to this method organisation can easily target their overall
customers in order to achieve appropriate goals in an effective manner. Along with if companies
are able to hire new candidates then candidates have to make their resume by which Chocola
Fantastica can focus on their employees interest and bale to give them effective job which suited
on their profile.
Social Sites: In relation with Chocola Fantastica they play effective role to achieve
appropriate goals. Managers of this company using lots of websites by which they can give better
job profile to people. Along with they are using social sites such as Facebook, Yahoo, Twitter
and so on (Glendon, Clarke and McKenna, 2016). With the help of this company can give
desirable job opportunities for people in an effective manner.
Disadvantage of Internal organisation
Have a crystal clear process: It is huge disadvantage of respective company which
generally ensures that a candidate should understand overall process of hiring if they were not
selected then it impact negatively of employees. Therefore, an organisation should offer
appropriate knowledge about interview process effectively.
Advantages of Noticeboard outside the organisation
Noticeboard are always very flexible in nature which is good for home and organisations
as well. On the basis of this any firm can put their necessary information on that board so that
candidates can easily understand overall criteria of an organisation. This makes very good image
of organization in front of the other people or employees as well (Importance of HRM practices
in an organisation, 2018). Therefore, it is suitable for every firm as well as outside the
organisation like hospitals, hotels and schools.
Disadvantages
As per the disadvantage this is not so much effective method to communicate with people
directly. If it is not visible properly than it crease communication issues and conflicts between
employees or people as well. By this people can get lose their confidence towards the company.
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6. Recommend the job advert for the receptionist vacancy to be place and why.
According to this respective report it has been recommended that receptionist is one of
the best person who always manager company's clients and customers as well. So that is very
important and plays vital roles in company. For betterment of future firms should be opt unique
techniques for attracting job desirable people. There are some techniques, mentioned in beneath:
Online Websites: In the present world, websites are the most attractive part of humans
life which is generally made for marketing and advertising as well. On the basis of this
respective firm also put appropriate information for receptionist on few websites like shine,
indeed, monster by which people can upload their resume on that particular websites easily.
Newspapers: These are the most appropriate thing for job advertising by which people
can get good knowledge about any firm. Along with companies also share their contact number
for people who are looking for a job.
Radio: According to this job seekers can focus on their suitable profile as companies
sharing information by radio for people (Human resource management, 2016). Along with that
people are able to know companies bonus plan, disability insurance, dental insurance, education
criteria etc. as per this job seekers can get attracted in a perfect manner.
Television: This is one of the best approach in order to advertise receptionist job profile
of Chocola Fantastica. It is essential because in present scenario every people go through the TV
and play various channels so that they can get good information about appropriate knowledge.
Importance of various techniques:
All of the above discussion about various techniques are much important which helps
companies to aid their job vacancy for receptionist within the Chocola Fantastica. By which
people can make good plans or relations with other people / job seekers. It positively influence
people towards the organisation.
TASK 3
7. Benefits to both organisation and employees of schemes which is provided by Microsoft.
Microsoft is one of the best organisation which is an American multinational technology
organisation and headquartered in Redmond, Washington. Along with it deals with consumer
electronics, computer software, personal computers and so on. Therefore, it helps employees in
order to enhance their overall skills, abilities and knowledge. This respective company believes
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in employees or individuals like if they are working together with new techniques they can make
innovative ideas to gain competitive advantages in an effective manner. Whereas, mission of this
organisation is to increase peoples knowledge by motivating them. In the case of vision they are
bringing new techniques for betterment of future. In order to increase more knowledge of
employee this respective organisation involves in different internship programmes, such as:
PHD internships: As per this intern program people will have the opportunities to use
unique resources of Microsoft for implementation on new idea.
University internship: According to this internship programmes people works on the
real time projects by using appropriate tools and techniques. So that they can make their career
bright.
Therefore, these internship programmes helps people to learn different kinds of things
within the organisation by which they can make themselves more professional. Along with that,
all those internship programmes helps to improve firms productivity and employees capability.
When employees are able to participate in internship programmes offered by company then they
feel very enthusiastic and energetic in order to achieve targeted goals. All these training
programmes helps to increase firms and employees efficiency. That's why all these are much
helpful for employees to build effective confidence towards the company. It also helps to
increase academic knowledge of employees who are new to this organisation. Now this can be
observed that all training sessions programmes are much beneficial for both employees and
organisation and increase their productivity or knowledge.
8. Analysis of benefits which is offering to both Microsoft and its employees.
Microsoft is a biggest multinational technology organisation which deals with various
policies and technical systems to increase employees skills and knowledge. Along with there are
different types of programmes which is conducted by Microsoft to their employees, given below:
 Constantly gaining knowledge
 Safe and healthy environment at working place.
 Employees participation in various activities of business.
 Negotiable working hours
 Balancing personal and working life.
 Rewards and discount as well.
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All these arrangements are very different and helpful for company as well as employees.
Benefits of those points are discussed below in detail:
Benefits for Microsoft
 Employees of Microsoft are always motivated by positive working culture. Along with
safe structure by which employees can make appropriate organisational goals and
objectives and able to gain effective goals effectively, so that Microsoft can make better
goodwill.
 When respective firm providing various rewards and discounts on the basis of employees
performance then they can make appropriate goods and services properly. Higher sales
and revenue always increase firms value in front of the people within the marketplace. Along with corporate social responsibility is an essential approach which help the
company to make good relations with people such as shareholders and customers at
working place. Apart from this Microsoft manually makes unique services to gain better
image all over the world.
Benefits for employees
 Microsoft has responsibility to provide health and safe culture to their employees in order
to make them effective and attractive in nature. On the basis of getting effective tools
employees can give better performance in an organisation. As per the safety concern
Microsoft having 24 hours open medical store, social support and so on. Along with
health is also essential part of individuals so that employees can survive easily in an
organisation by getting helps from organisations.
 In the current period of time so many firms are offering various benefits to their
employees for gaining better results in future. There are some benefits which is given by
Microsoft within the workplace like, social clubs, effective retail shops and so on. By this
employees can get better benefits from the company.
 In the Microsoft employees are able to get higher discounts on some products as they are
working to gain targeted goals towards the organisation. Therefore, it is beneficial for
employees to get various computer software with special discount.
 Microsoft furnish various programs and plans that ensures future of employees will be
very good by having financial educating strategies and loan refinancing programmes ans
so on that is beneficial for employees.
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9. How Microsoft motivate their worker and way its designs their job roles for employees.
At present, Microsoft is concentrating on their overall activities of employees by which
they communicate with each other and share ideas accordingly. So that employees can easily
motivated by companies guidance and able to achieve appropriate goals perfectly. In order to
enhance worker's capability company using various techniques or methods, those are given
below:
Total rewards: Microsoft is very helpful organisation for employees whenever, they
want to do good work this respective organisation always supports to employees so that they can
achieve appropriate goals. On the basis of employees performance this firms also give incentive
and rewards to them. With the help of this employees able to increase their working confidence
and give better performance. Apart from this respective company offers extra money, prizes for
extraordinary performance of employees. It helps to increase productivity of employees and
company also.
Training and development: Microsoft always conduct training and development
programmes in order to increase their employees working level effectively. These training and
developing programmes helps employees to boost their energy level towards the work and able
to future opportunities. People/employee who are working in Microsoft are always ready to face
different challenges or risk to make their organisation better. For better training session
Microsoft using On-job learning process and LinkedIn as well.
Safety and wellness: In order to gain better achievement in future Microsoft provide
healthy and safety working environment for employees. By this they can get involve in so many
extra cultural activities at working place. Further betterment of future respective company also
implements on new or unique healthy environment in a perfect manner.
TASK 4
10. Employee engagement and why it is important part in effective employee relations within the
Microsoft.
Employee engagement: It is very essential to achieve organisational objectives.
Wherein, Microsoft provide different kind of tools and techniques to employees which helps
them to communicate with each other.
Importance of employee engagement in the Microsoft:
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Engaged employees can rise productivity: If employees of Microsoft are able to engage
in various programmes which is conducted by company, that can increase overall firms growth
and development in an effective manner. Therefore, employees are responsible to understand
different roles and responsibilities by which they can perform various task within the
organisation.
Employee engagement increase customer satisfaction: According to this employees
have interest to learn new and different things by which they can attain customers requirements.
Wherein employees of Microsoft always make good strategies for fulfilling overall customer's
requirements.
Company retain their best persons: Employees who are satisfied with their jobs so that
they can not leave their profile but somewhere, individuals do not feel good and wants to quit
their job. It happens when retention rate of an organisation includes in employees initiatives than
it impact negatively.
Engagement is the basic symptom of success: If organisations will give importance to
their employees and motivated them in n effective manner than they can do their work in an
effective manner. Wherein, Microsoft supports to their employees at higher level by giving them
rewards and benefits in an effective manner.
11. Key approaches to engaging workers explained in the summit and importance of these
approaches to improve communication at workplace.
In the current period of time there are various approaches which can be show in the
summit for engagement of employees. Therefore, it is much essential for enhancing overall firms
productivity and engagement of employees. There are few approaches, are given below:
Microsoft: For employee engagement this programme is used this is also known as
Yammer. This approach is given by the Kathleen Hogan and EVP which is human resource
within the Microsoft. With the help of this employees and leaders can improve working culture
at higher level with technologies.
Accenture: This is given by the Jason Warnke which is Global social enterprise ltd. Of
accenture. On the basis of this programme employees can improve their overall working
collaborations and able to communicate in an effective manner.
For instance, communication is one of the better part of every organisation and firm in
order to more improvements in this there are many ways, are given below:
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Monitoring employees: As per this there are different employees in firm who shares
their ideas to another employees. So that people can easily communicate with each other and
gain effective outcomes properly.
Implementing social intranet: It emphasis on various kind of tools and techniques for
changing in the communication towards the employees. So that employees can get better results
towards the organisation.
12. Key elements of UK employment legislation, how they influence decision making of HR like
rewards, training and development and recruitment.
Employment legislations is the process of rules and regulation of government which is
implemented for protecting employers as well as employees. Due to these implementations on
the overall working performance of Microsoft is much essential. There are some act those are
listed below:
The equal pay act 1970: According to this law employees can get equal pay or wages
without any discrimination and issues etc. as per this Microsoft ensures that their employees are
getting equal pay and salary as per their performance.
Data protection act 2018: According to this employees are responsible to pay extra
money if they breaks organisational laws and rules. Therefore, they are needed to maintain
working conditions of an organisation. Along with that law is very essential for keeping all
information protect which is used by Microsoft like hacking, misuse etc.
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CONCLUSION
According to above mentioned report this has been concluded that human resource
management is one of the best aspect for each and every organisation by which firms can achieve
their goals in an effective manner. For better understanding of this assignment Chocola
Fantastica has been selected as an organisation which deals with chocolate products and greeting
cards. For managing all functions of this respective business HR manager responsible to design
specific culture and working structure in an organisation. In order to gain competitive advantages
respective company always make plan for betterment of future. Wherein, task 2 Microsoft is
responsible to identifying overall activities and goals to achieve good market value at
marketplace.
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