Quality Management Report: Analyzing Working Environment Furniture

This report analyzes the quality management practices of Working Environment Furniture, covering key functions, processes, and their interrelationships. It explores methodologies for mapping processes to company objectives, evaluating process outputs, and the purpose of quality gateways within the operations department. The report then delves into creating an operational plan using MBO, defining SMART objectives, and implementing systems to meet quality standards. It also examines control methods for monitoring the production process. Furthermore, the report explains the theory of Total Quality Management (TQM), how Working Environment Furniture promotes and implements a TQM culture, and recommends improvements aligned with the company's goals. Finally, it addresses risk assessment procedures and health and safety regulations applied at Working Environment Furniture.

Managing business activities to achieve results

INTRODUCTION
Quality holds major importance in business activities and this also aids in giving
many benefits to the organization. There are various necessary provisions that needs to be
considered while focusing on quality dimensions and a few are discussed in the present
research study (Schlegelmilch and Szőcs, 2017). The present research study has been
focusing on Working Environment Furniture which provides several furniture products.
Thus, in this respect focus has been laid on defining relationships of different processes
of the company along with the importance of quality gateways. Furthermore, in the
research study, discussion has been included regarding total quality management and how
it assists in managing operational aspects of the business entity. Lastly, importance of
health and safety aspects is being discussed in the research work.
TASK 1
1.1 Key functions and processes of Working Environment Furniture and identify the
relationship between processes and functions
All the functions of Working Environment Furniture are interrelated to each other
and that also aids the business entity to meet the aim and objectives. Working
Environment Furniture is also focusing on transformation processes in which several
changes are made to the business activities in diverse areas (Stahl, Miska, Lee and De
Luque, 2017). The major functions of Working Environment Furniture are production,
sales, marketing and operations and all such operations are interrelated to each other.
There exists close relationship among these functions and that also underpins all the
functions of the organization.
1.2 Methodology used to map the processes on company’s objectives
All the business activities of Working Environment Furniture needs to be mapped
according to business aim and objectives. This is also helpful in accomplishing the aim
and objectives. Process map is crucial to develop so that all the business functions can be
managed subsequently. This also shows interrelationship among all organizational
functions (Rana, Short, Evans and Granados, 2017). For instance- budget is being

prepared by the organization and according to that resources are being allocated in
different activities. Moreover, in this context success opportunities are also enhancing.
Methodological map is also adopted by Working Environment Furniture so as to manage
all the functions of the business entity (Tsui, Zhang and Chen, 2017).
1.3 Evaluate the output of the process and purpose of quality gateway in operations
department of Working Environment Furniture
It is being analyzed that Working Environment Furniture has been emphasizing
on quality processes so as to get requisite outcomes. Thus, chief consideration has been
given on efficiency and effectiveness and both the factors are effective in terms of
meeting the aim and objectives (Dubey and et.al., 2017). This also helps in mitigating all
sorts of defects and errors from the production processes and accordingly business
practices are managed. Working Environment Furniture is also focusing on Key
Performance Indicators which gives specific information about the business activities and
performance aspects. This also helps in identifying the areas of improvements and
according to that new changes can be made to business practices (Terrenghi, Schwarz,
Legner and Eisert, 2017).
TASK 2
2.1 Create an operation plan by applying MBO or Planning hierarchy for areas of
responsibility
Working Environment Furniture can apply MBO in the business practices as that
contributes in enhancing operational efficiency. Moreover, this is also vital in succeeding
plans and processes of the business entity (Stahl, Miska, Lee and De Luque, 2017). This
process starts with clear communication among the employees regarding their roles and
responsibilities. Further, it emphasizes on stating the expectations of employers from the
employees regarding their work standards. Hence, employees can meet all the necessities
of the organization (Arnold, 2017). In order to develop positive environment at the
workplace, Working Environment Furniture needs to ensure that all the employers and
employees are communicating with each other in all organizational matters. Strategic,
operational and managerial are the three basic levels wherein the operational plan is

required to be communicated as that holds crucial place in managing business activities.
Along with the same, Working Environment Furniture should also define the areas of
responsibilities for managing all business dimensions in effective way.
2.2 Write SMART objectives to operational plan to align people and other resources
Primary focus of Working Environment Furniture should be laid on quality
dimensions so that organizational values can be enhanced. In this respect, employers
must ensure that the entire workforce is playing their roles in appropriate manner.
Emphasis on quality aspects will ultimately contribute in amending profits and success
aspects (Adam, 2017). At the same time, it is also vital for Working Environment
Furniture to focus on aligning people in defined roles and responsibilities as that directly
enhances success facets. Resources of the organization should be prominently used so
that aim and objective can be attained. Moreover, it is also useful in meeting the
requirements of budgetary aspects. Therefore, operational values of Working
Environment Furniture can be maximized through focusing on all resources of the
organization (Chou and Liao, 2017).
2.3 Implement appropriate systems to achieve objectives in the most efficient way to
meet quality standards
It is crucial for Working Environment Furniture to implement suitable quality
methods business success facets can be encouraged. In this respect, contemporary
approaches can be adopted such as Customer Relationship Management in which
Working Environment Furniture should consider the importance of developing long term
relationships with the end users (Bui and de Villiers, 2017). This was customer loyalty
and other benefits can also be attained. Further, Working Environment Furniture can also
opt Management Information System in which information should be processed through
adopting advanced IT systems. Alongside, actions taken for enhancing quality standards
can also be taken analyzed and with the help of that, organizational operations can be
improved. Moreover, Working Environment Furniture should also focus on budgetary
aspects so that defined aim and objectives can be accomplished within the appropriate
time scale (Baumgartner and Rauter, 2017).

2.4 Define control and explain the methods used to monitor and control the production
process of Working Environment Furniture
Controlling is essential since that aids the business entity to identify the areas of
improvements and along with that it also assists in terms of enhancing business success
and growth prospects. Controlling is essential for the purpose of ascertaining if the
business is following all the standards of quality measures. While producing different
furniture products, it is essential for Working Environment Furniture to monitor all the
practices (Chou and Liao, 2017). This is also essential in terms of encouraging business
standards. Moreover, in this respect it is crucial for the business entity to emphasize
greatly on quality management as then only business will be able to meet all the
requirements of customers. Furthermore, according to the defined parameters,
TASK 3
3.1 Explain the theory of Total Quality Management which creates a quality culture in
Working Environment Furniture
The concept of Total Quality Management is essential for Working Environment
Furniture not only for enhancing customer base; but also for developing standard of the
business products. Continuous analysis is being conducted at Working Environment
Furniture so that areas of improvements can be found out. Along with this, the
management is also engaged in reducing errors and defects from the business products so
that quality services can be delivered to the end users (Aquilani and et.al., 2017). This is
also useful in terms of developing quality culture at the workplace where in all the
employees focuses on enhancing quality standards. This brings more innovation and
creativity in the organizational products of Working Environment Furniture and as a
result it contributes in growth and success facets (Arnold, 2017).
3.2 Explain how Working Environment Furniture promotes and implements Total
Quality Management culture in its business
Quality is a crucial aspect for Working Environment Furniture and it also helps in
promoting quality culture at the organization. Thus, Quality Circle and ISO standards are
important to implement in the business practices so that value of organizational services

can be enhanced (Tsui, Zhang and Chen, 2017). This is also vital in terms of enhancing
customer satisfaction and at the same time, end users are also promoting the services to
other people as well. In the area of production, Working Environment Furniture focuses
on several guidelines so that furniture products can be developed accordingly. According
to quality standards, consistent improvement is essential in production areas so that
business value can be enhanced (Schlegelmilch and Szőcs, 2017). Along with this,
defects and errors from business products are being mitigated in all areas for delivering
suitable services to end users.
3.3 Recommend improvements which align Working Environment Furniture’s objectives
and goals
In term of recommendations, it can be said that Working Environment Furniture
needs to adopt several measures so that quality aspects of the business can be enhanced.
This is also useful for the purpose of enhancing business processes and raising quality
standards. Moreover, it is also recommended to Working Environment Furniture to
employ all the employees in decision making process so that appropriate decision for
business success can be adopted (Baumgartner and Rauter, 2017). Focus is also required
to be given on quality standards so that requirements of customers can be met
accordingly. In order to attain the aim and objectives, it is vital for Working Environment
Furniture to emphasize on valuing the customers as that highly contributes in enhancing
business value.
3.4 Report on the wider implications of proposed changes within Working Environment
Furniture
Stating about the implications, it can be contended that Working Environment
Furniture might get several positive benefits or several negative as well. However, more
focus on quality aspects will be a sort of change for Working Environment Furniture;
hence in this respect employees might resist for the same. Thus, for adequate change
management, it is essential for Working Environment Furniture to focus on employee
motivation and encouragement (Hopkin, 2017). This is also essential in terms of
managing employee benefits. In order to meet competitive advantage, it is also crucial for
Working Environment Furniture to employ new methods and tools subsequently;

however that might enhance cost and investment aspects of the business. Continuous
improvement can also enhance burden and efforts of the business entity; thus this may
bring a sense of burden among the employees of Working Environment Furniture.
TASK 4
4.1 Carry out risk assessment procedure in Working Environment Furniture
Working Environment Furniture has been focusing on risk assessment procedure
so as to identify the areas that requires further attention and modification in then
organization. This not only builds organizational capabilities; but also it leads to enhance
the position of business in external market place. Risk assessment process of Working
Environment Furniture is being stated as under:
 At the initial stage, it is essential for Working Environment Furniture to review
all the practices of business (Terrenghi, Schwarz, Legner and Eisert, 2017).
 Afterwards, analyzing risk associated areas, proper planning is conducted so that
suitable measures can be adopted to mitigate the risks and challenges.
 Along with the same, Working Environment Furniture focuses on several
alternative measures which can reduce the risks and challenges in business.
 At this stage, employers and employees get into a discussion process so that
preventive measures can be taken to minimize risks (Schlegelmilch and Szőcs,
2017).
 Last is to follow the defined action plan into practice.
4.2 Demonstrate health and safety regulation and legislation applied at Working
Environment Furniture
Since, Working Environment Furniture provides many electronic furniture items
to the customers; hence apparently employees have the chances of risks and uncertainties.
Therefore, in this context it can be said that while working on any department, employees
are given suitable tools and techniques through which they are able to manage their work
aspects in effective manner (Stahl, Miska, Lee and De Luque, 2017). At the same time, it

can also be said that Working Environment Furniture is focusing on proper assessment of
working atmosphere to ensure health and safety aspects for the employees. This not only
reduces uncertainties and risks; but also it develops the interest of employees in several
dimensions. Health and safety legislation includes giving all benefits to the employees
regardless of their job position and responsibilities. Hence, this not only maximizes their
interest; but also it leads to develop organizational values.
4.3 Review the health and safety policy and procedures in a systematic manner to ensure
they are effective and compliant with legislation
After reviewing the health and safety policy of Working Environment Furniture, it
is analyzed that the organization has been focusing on Health and Safety Act wherein
proper facilities related to employment aspects have been given to the employees. Thus,
considering the legal aspects, it is essential for all the employees to focus on adopting all
safety measures so that risks and hazards can be avoided (Rana, Short, Evans and
Granados, 2017). Besides this, focus has also been laid on giving training to the
employees so that they can manage their work practices in safe and secure manner. Along
with the same, working hours are also fixed in which employees have to work for
standard working hours only. Remuneration and other related benefits are being given to
the employees in case of overtime and extra working services.
4.4 Carry out practical application of health and safety policies and procedures in the
workplace at Working Environment Furniture
Checklist has been given to the employees of Working Environment Furniture
and on that basis, it is identified that the business has much concern towards health and
safety benefits for the employees (Tsui, Zhang Chen, 2017). Health and safety standards
are being followed in all the risk associated areas which up to an extent minimizes the
chances of accidents. Moreover, in this context it is also analyzed that employees of
Working Environment Furniture are satisfied with the health and safety concerns of the
business entity. Moreover, the employees also stated that proper information is being
provided to them which reduce the chances of risks and uncertainties. At the same time,
employees are also provided several medicated and health benefits in case of any
accidents and hazardous events.

CONCLUSION
Concluding the entire research study, it can be said that in order to meet the
requirements of operational plan, it is vital for employees of Working Environment
Furniture to focus on all the aspects of quality management. The study has helped the
researcher to realize the importance of health and safety benefits in the organization.
Thus, in this context it can be said that employers are responsible to provide health and
safety benefits to the employees so that the risk of uncertainties can be reduced.

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