Report on Working with & Leading People: PM Company Analysis

This report analyzes leadership and management practices within the context of the Purple Mail Company, a large courier firm in the UK. It begins with an examination of the recruitment and selection process, including job descriptions, candidate profiles, and the impact of legal and ethical considerations. The report then explores the roles and responsibilities of an HR manager, including shortlisting candidates, conducting tests, and conducting interviews. The report further delves into the attributes and skills required for effective leadership, differentiating between leadership and management. Various leadership styles, such as autocratic, teamwork, coaching, and democratic, are discussed in relation to different situations. Finally, the report examines methods of motivating staff to achieve organizational objectives, including sharing the organization's vision, recognizing achievements, and providing opportunities for growth and development. Overall, the report provides a comprehensive overview of leadership and management principles in a real-world business setting.

WORKING WITH
AND LEADING
PEOPLE

INTRODUCTION
Recruitment and selection process is the important part of the organization wherein
manager gives the job opportunity to the individual. It helps people to get the chance for
performing the talent in front of the management. In this report, manager contributes the own
knowledge and skills in selection process and appoints the new employees at the work place
which helps to managing the day to day operation and attain the goals and objectives. Under this
report, there are various aspects of the working with the leading people will be studied in the
context The Purple Mail Company. It is the one of the largest courier Firm in UK. The present
report covers, there are various differences between leadership and management. Different
leadership style which is used by the manager for handling the situation at the work place. There
are various alternative ways of motivation which helps employees to attain the goals and
objectives of the business. In addition to this, the team members working together which helps
to completing the task on time and fulfils the demand of the clients. Organization involves the
various aspects of monitoring the work performance of the employees. Manger of the company
prepare the plan for assessment of the development of the employees at the work place. In this
way, manager also uses the process for improving the standard level of the management and
leadership performance as well.
TASK 1
1.1
Purple mail company hiring a sales executive officer in our company so it is a new
opportunity for the candidate who are looking for a job who have:
 Approval of recruitment – The recruitment process is started with the approval of
recruitment from the authority of the organisation .The sales department of the PM
company who need sales executive candidate.
 Job title – Sales executive
 vacancy - 50
 Job description and job specification -Sales executive officer sell comp-any products
and services . HE / SHE maintain a good relationship with a customer , we are hiring are
person in sales executive position are sales representative, sales consultant, territory
manager, business development representative .

 Candidate profile - HE / SHE must be complete their 10th , 12th , Graduate/ post
Graduate, and minimum 0-5 year of experience in sales and marketing department . Skills
in sales and negotiating techniques, must posses excellent written , oral , presenting
skills.
 Responsibility of sales executive - The responsibility of sales executive are generate
new business through a series of networking events, industry contacts, maintain accurate
and organised documentation on all clients to create partnership that yields success,result
and credibility. Participate in special projects , as needed , Maintain accurate and
organised and organised documentation on all clients and prospects. ( Armstrong, and
Taylor, 2014)
 Location - Job location for the candidate as per the our requirements and also suitable
for candidate
 Salary – 25000 per month for freshers.
35000 -50000 per month for experience.
 Timing – 9:00 A.M. To 8 :00 P.M.
1.2
Recruitment is a very crucial process it involve hiring right person at right place, the only
HR manager is not involved in the selection process but also a line manager also recruiting by
using appropriate skills and knowledge ((Bamberger, Biron,And Meshoulam,2014 ) ). Before
selecting a person a HR manger first scan the external environment because law, rules and
regulations change continue by the UK government they directly or indirectly impact the
recruitment and selection process. PM company while selecting at new position they first scan
the environment. The impact of legal , ethical , regulatory consideration affect in recruitment and
selecting a new staff for PM company are discussed below-
 Impact of sex discriminatory act- PM company is bound to maintain the sex
discriminatory in its companies according to laws and regulation lay down under sex
discrimination act. Any person or candidate attend interview process whether it is she or
he , PM company treat equally both female and male while selecting an new person in
job position .

 Impact of race relation act- Company use promotional tools if they find it wrong such as
the job Advertisement looking for only a particular race or nationality, the company will
break the race relation act (Bloom, and Van Reenen, 2011).
 Impact of equality regulation – PM company treat their candidate equally and provide
benefits equally to both younger as well as old citizens in recruitment and selection
process, If the PM company of HR manger give privileges to only one group then
company will break the provision of equality regulation .
 Impact of law in interview stage – In interview process the PM Company should obey the
law in the interview process the person will not ask any question about nationality and
personal question if they asked and not treated equally and hurt candidate it will break the
law. ( Boxall, and Purcell, 2011)
 Impact of right to employment – PM company first check the background status of
candidate he will be liable to work in UK company or not and they also check the
criminal record of candidate before hiring while selecting and recruiting process.
1.3
I am appointed as a HR manager in the PM company various activities and
responsibility are fulfil and carried by me for successful achieve the recruitment and
selection process are discussed below-
 Short listing -A various number of candidate apply for a job in sales executive, my
responsibility is to short list the candidate according to their qualification, experience,
skills and match with the PM company requirements. (Bratton, and Gold, 2012)
 Conduct test – After short listing , a notice is given to the selected candidate , my
responsibility to conduct test such as IQ test, MCQ test for selecting a best candidate in
our company .
 Interviews- My responsibility to take interview and ask question to the suitable
candidate . I asked question about their knowledge , skills , qualification and experience
in previous company , family background and asked situational question . (Brody,. 2010 )

 Appointment letter send to the applicant- After taking interview I am responsible to give
notice on their email who are fulfil the company requirements and attain minimum marks
in the selecting and interview process to the applicant.
1.4
I have responsible for recruiting and selecting a right candidate at right job according to
the needs of company as well as candidate requirements I have also fulfil the vacancy and
provide right candidate to the company , I have attract large number of candidate, with the large
number of candidate it becomes possible for the PM company to have a talent candidate from the
outside , which gives new blood to the company,I have also responsible for chosen a right
candidate , it becomes a competitive so I have successfully achieve this responsibility to provide
best candidate to the company, provide healthy competition in the company but there are some
disadvantages that arise while selecting recruiting the candidate this method of recruitment is
both expensive and time consuming . It cannot give guarantee that they give good and suitable
candidate . (Brody, 2010)
2.1
Every people play a different role in the company , HR manager also play a leadership
role in the PM company so it requires skills and attributes for the leadership if they play a
leadership role what are the attributes and skills are required are discussed below-
 Inspire and motivates other- A leader must be a motivator and inspire the whole team and
guide, supervise them regularly to there team members also give feedback so they
motivate and try to achieve goal of the organisation. ( Burr, and Pearne, 2013.)
 Displays high integrity and honesty- A good leader must be honest and transparent and
high integrity, they should always give answer to every question of their team members .
 Solve problems issues-A good leader is problem solver , HR manger should recruit ,
select, trained the organisation how to solve problems and various solution to the problem
are solved by leader it requires analytical skills . ( Catano, 2013)
 Communicate powerfully-A leader should have effective communication with their
employees as well as their seniors . Communication is transfer of information through

which people react so the leaders choose a proper medium to transfer his/her message by
using email , phone or Skype calls in understandable manner .
 Builds relationships- A successful leader is one who maintain their relationship with their
team members and have a ability to build relationship with their employees as well as
customers. (CHUANG and Liao, 2010 )
 Intelligence, experience, goodness-A leader should have understanding oneself , having a
excellent character, sound executive judgements.
2.2
Difference between leadership and management
PUROPSE MANAGEMENT LEADERSHIP
Vision  It includes planning
and budgeting process.
 Develop a process
steps and decide a
timeline.
 Manager have a
impersonal attitude
towards goals and
vision.
 Keeps an eye on the
bottom line
 Sets the direction and
create the strategic
plan.
 Leader is passionate
about achieving goals
and relating to the
vision.
 Manger keeps an eye
on the horizon.
Networking and human
development
 Staff and organizes
 It maintain
organisation structure.
 Delegate responsibility
and authority
 Leader Aligns
organisation
communication vision ,
mission and direction
 Display drive and high
emotion. ( Dann,

 Displays low emotion. 2012.)
Execution of vision  Controls process ,
identifies problems,
analyse results.
 Take low risk
approach to problem
solving. (Dessler,
2016 )
 Leader motivates ,
energizes and inspire
employees to overcome
from barriers to
change.
 Display drive and high
emotion.
Vision outcome  Provide expected
results consistently to
stakeholders, leaders,
managers vision order
and predictability.
(Gropu, 2013. )
 Promotes useful and
dramatic changes such
as introduction of new
products or new
approaches to
improving labour
relations.
2.3
Different leadership style are help in different situation are discussed below-
 Autocratic leadership style – Under leadership style , in this leaders make all the
decisions , the power and authority only in the hands of leader they know how to do ,
what to do, when it should be done they do not involve members suggestion, views, ideas
in decision making process but it is most effective only when the task are tight and
deadlines are strict in task because employee are not capable of completing task alone on
their own and which require a continue guidance to accomplish the project properly.
 Teamwork leadership- It is a very popular in a company success it fulfil consumer
satisfaction when they work as a team they encourage them to put their efforts and come
up with a creative solutions which help them to achieve goals and find the better

solutions to solve the problem . A team work leadership style may exceed expectation of
customers and deal to optimize processes.
 Coaching leadership style – It is very effective when the manager give their work to only
subordinate to complete their own and they find difficulty to solve such problems it is
effective managers act as a coach to guide them , supervise and help them to compete
their task on time. ( Gropu, 2013.)
 Democratic leadership style- Democratic leadership style help the members when they
want to develop a product or service and add features in the product or also design
product and make product innovative so the democratic leadership style is a very
successful because when the employee give their views , suggestion , idea and participate
in decision making process it help them to develop a unique and new product In market .
2.4
Their are various ways to motivate staff to achieve objectives are discussed below-
 Share the organisation vision with each member- To motivate the staff members they
should share and provide clear cut vision to their team members so they aware of the
collective vision which will lead to success of each member , motivation, enthusiasm .
 Communicate with your staff- Effective communication helps us to reach their objectives
and goals proper communication is must in the organisation to achieve success so you
can easily share ideas,attitude of your team members without constant communication
leads to successful discover hundreds of new ways of organising your activities . (
Gruman, and Saks, 2011)
 Make people Feel appreciated- Appreciated your team members for their good efforts and
perform well for the organisation and helps to reach them for achieving organisation
goals and objectives. Show your sincere gratitude for the unique contribution it is great
reward than money. ( Harzing, and Pinnington, 2010)
 Support new ideas- If any team members gives new ideas and suggestion regarding work
and for organisation so it is a responsibility for the manger to support their new ideas
which motivate the staff members , so in future they try to contribute more in near future
for the organisation.

 Give challenging task- Challenging helps the staff members to grow in a future if they
constantly doing only one kind of work it cannot give opportunity to grow so let them
develop new skills by providing new challenging task and make sure that the task are
reachable on their interest.
 Create and maintain a good spirit- Maintain a good relationship with their team members
while they do work and after work also , develop a mutual understanding , support and
trust among staff members.
TASK 2
3.1
Team work provide various benefits to their organisation are as follows-
 Fosters Creativity and Learning- when people work in a team they learn and
develop new skills form other team members and creativity thrives when they
work on team , it also maximizes knowledge and skills .
 Builds trust- Work with a team members builds trust among team members while
working with a team staff build a strong relationship,they enjoy their work and
feel safe that allows ideas to emerge , Without trust , a team crumbles and cannot
achieve their goals and vision . ( Hendry, 2012.)
 Higher quality outcomes – Increase in a efficiency , faster speed , more thoughtful
ideas. Greater effectiveness it can be only when all team members work in a
combine, they cannot accomplish alone . Each person will work on problems and
find various and best solution to solve them .
 Cost effective – Working in a team helps them to achieve goals with minimum
cost while working in a team there is a low wastage of resources , time and energy
and better result with minimum cost. (Jiang, Lepak, and Baer,, 2012. )
 Exchanging ideas freely- If people work in a team , they freely exchange their
ideas freely which help them to develop new skills and helps them to achieve
goals and objectives. New strategies and procedures develop by exchanging new
ideas of different staff members.

3.2
Members and leaders are working in a team to achieve goals and objectives it helps them
to deal in difficult situation and solve conflict are discussed below-
Members contribution
 Resolve conflicts- Conflict is not bad at all the time people give their views and
suggestion , peoples have different skills , experience, opinions due to difference in this
will create conflict but when they work as a team members always try to resolve conflict
they understand the situation and clarify problems to each and everyone and take
suggestion with the team members to solve problem , a list of facts , assumptions and
beliefs underlying for each problem and try to divide each problem into a pieces and
solve them . (Kaushal, 2010 )
 Deal In Different situation -Members deal in a different situation they deal when the the
environment change such as new policy, rules , regulation , technology advancement ,
social behaviour changes they directly affect the goals or objectives of a firm. Members
work in a team they try to solve problems with their knowledge and skills working in a
team they contribute their efforts in different situation and try to minimize risk and
problems in different situation.
Leaders contribution
 Resolve conflicts and deal in a different situation- Leadership have unique quality and
skills they are problem solver and easy to solve employee conflict and minimize risk and
maintain relationship . They continue guide , supervise, motivate their employee and they
minimize conflict and now allow it to grow and run rampant. They maintain peaceful
environment leads to to sustain healthy outcomes . (Kehoe, and Wright, 2013. )
3.3
Team work helps to achieve PM company goals and objectives are discussed below-
Purple mail company objectives are to deliver a consistent, high quality and accountable
response to complaints across purple Cow Training limited if they work as a team it build spirit
in doing work they deliver a high quality service and they also handle complaints about service
quality , behaviour of their staff and lack of action . Another objectives of purple mail company

is that this quality procedures is in lines with the overall Customer service strategy and industry
''best practice” this objectives also fulfil when they work as a team because working as a team
have a strong communication , understanding , strong relationship , management team if they
work as properly by providing different solution to their problems and resolve conflict , adopt
changes also help to achieve organisation or firm objectives. PM company also try to satisfy their
customers as much as possible and generate revenue and sales and also minimize their
complaints and fulfil expectation and create brand image it is possible only when the members
and team leaders work as a team it gives better and large output they try to listen complaints,
treat them seriously as quick as possible. (Khan, Sheikh, 2012 )
4.1
Performance measurement plays a very significant role in overall development of
employees. Moreover, managers are required to measure the performance of individual as well
as overall group or team. There are various methods for measuring performance. Purple mail
company is a courier firm who measures employees performance depending upon various factors
Graphic rating scales – it is an ideal method to measure performance for PM company. As it is
a big and fast moving pace company. Under this scale job's are listed and rating is done from 1 to
5. this method uses ''preparation time''. The supervisors who manage large department or gives
assignment where time is provided for managing work force duties. (Lane, and Kangulec,2010.
Personal development plans (PDPs) – A personal development plan helps in assisting purple
mail company in getting individual development needs, and how to address them. The plan
outlines the specific task to both group and individual and also assigns time for accomplishment.
It helps in successful accomplishment of work by group and also increases employee morale as
work completed at right time as well. (Longenecker,and Fink, 2013. )
Performance Review meetings – performance appraisal is an essential element of performance
management cycle as it reflects three things to employee about team members individual
performance, also considers objectives of previous performance and gives notes about guidance
that is required to support development of individual as well as PM company's overall
performance.
Quality approach – This approach takes various factors like behaviour of employee towards
work and other team members, time taken in accomplishment of work, work done by him