Working with and Leading People: A Report for Business Management

This report delves into the core aspects of working with and leading people within an organizational context, specifically using Morrison PLC as a case study. The report begins by examining the documentation required for staff recruitment, including job descriptions, person specifications, and the impact of legal, regulatory, and ethical considerations. It outlines the steps involved in the selection process, including shortlisting, interviews, and evaluation of contributions. The report then explores essential leadership skills and attributes, differentiating between leadership and management. It analyzes the application of various leadership theories, such as transformational and transactional leadership, and provides insights into employee motivation strategies. Furthermore, the report investigates the benefits of team working, conflict resolution within teams, and methods for reviewing team effectiveness. Finally, it examines factors for monitoring and assessing work performance, including planning for development needs and evaluating the success of the assessment process. The report provides a comprehensive overview of human resource practices, leadership styles, and team dynamics within the retail industry.

Working with and
leading people

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
1.1 Documentation to select and recruit a new member of staff.................................................4
1.2 Impact of the legal, regulatory and ethical considerations in recruitment and......................5
selection process.........................................................................................................................5
1.3 Take part in selection process................................................................................................6
1.4 Evaluation contribution in selection process .......................................................................6
TASK 2............................................................................................................................................7
2.1 Skills and attributes for leadership ........................................................................................7
2.2 Difference between leadership and management skills ........................................................8
2.3 Using of leadership theory in different situation...................................................................8
2.4 Ways to motivating employees..............................................................................................9
TASK 3 .........................................................................................................................................11
3.1 Benefits of team working for an organization.....................................................................11
3.2 Solve conflicts in team ........................................................................................................11
3.3 Review effectiveness of team work ....................................................................................12
TASK 4 .........................................................................................................................................12
4.1 Factors for monitoring and assessment of work performances ..........................................12
4.2 Plan for assessment for development needs........................................................................13
4.3 evaluate the success of the assessment process ..................................................................14
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15
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INTRODUCTION
Human resources is one the integral part of the today's organization. Especially in retail
company (Adhish, Deshmukh and Kumar, 2014) With the help of HR firm is able to perform
many functions such as recruiting, selection and conduct training and development programs for
employees. It teaches with the best process and practices used for selecting employees for
different departments. HR also helps to organization for to maintain their legal issues during the
selection and recruitment. Selection and recruitment process should be always fair for every
individual who apply for vacant positions so the each employees get equal chance to perform
their tasks and grab new opportunities of business. From the research its found that management
and leadership both are different aspects, but work towards common goal that is to ensure long
term growth of entity (Burnett, 2013). Working with leading people is consists important role in
firm. Leaders of company helps to employees for improving their skills and knowledge. The
presents report is based on working with leading people in organization. In every organization
leaders have some specific goal and skills which helps to them for motivating workers. The
present report is based on the Morrison Plc which is UK based super market. The firm is one of
the leading retail company in UK. The firm is founded in 1899 which was primary located north
of England. In2 004 after, takeover of SafeWay, the firm is increased significantly. In 2014,
company had more than 515 superstores across England (Bush, and Middlewood, 2013) Entity is
offering all types of retail goods such as food, cloths etc. but the main area of business is offering
the food items. The firm is known for its quality of food with low costs. The presents report
make analysis recruiting staff for Morrison company in which HR manager make documentation
for selecting employees. It also makes analysis on the all the legal and ethical consideration
while selecting workers (Evans, 2016). It also makes analysis on skills which are required for
leadership along with it make difference between leaderships and management skills. Moreover,
this report make analysis on different types of leadership styles which are use by leaders of
Morrison company in different situations and ways to motivating employees by using different
types of motivational theory. The report make analysis on benefits of team working of
organization and also make analysis on role of leader to sloving the conflicts among the in
difficult situations it also make review on effectiveness of team Adhish, Deshmukh and Kumar,
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2014). At last this report explain factors involved in planning and monitorig the the assessment
of work perfromace. It also deliver plan for development needs of individual.
TASK 1
1.1 Documentation to select and recruit a new member of staff
In respect to recruit a new staff member within Morrison company, can use of advance
technology. Morrisons company is one of the leading retail company (Goetsch, and Davis 2014).
Organization offers different types of retail goods and services to their customers around the
world. Thus, they have to recruit store manager to promote the business activities and enhance
revenue.
Job description
Store manager
Morrison deals in many retail products so for that they have to require store for the business.
Designation: Store manager
Grade: Corporate level
Position: Store manager
Qualification: Diploma in management
Responsibilities
 Make analysis of sales data
 Maintain store products
 Develop relationships with agents
Person specification
Skills  Proper understanding to every person in market as well as inside of
business
 Good management skills and maintained store
 Excellent communication skills
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Knowledge  Well know about the sales market trends
 Understand customers needs
Experience Individual should have more 2-3 years experience in store management
1.2 Impact of the legal, regulatory and ethical considerations in recruitment and
selection process
In UK there are various types of laws which apply to every organization (Leavy, 2014).
Morrison is retail company and its main business operations are conducted in UK. So
organization have to follow certain rules and regulation which are statutory in nature. Following
are laws which apply on Morrisions company.
Equality regulation Act, 2010
As according to this act, every employees which are working in company have equal
rights. This act protected employees from discrimination on workplace and unfair treatment. For
recruiting a new staff member in organization, this law will apply (Lev, 2013.)So HR of
Morrison have to give equal chances to all applicants who meet the requirements of vacant
position.
Minimum wage rate Act, 1998
As according to this act, every persons who are working in a corporate sector have rights
to receive minimum wages (MacKian, and Simons, 2013). This act apply to every types of
employee whether working as full-time or part-time employee. This act give protection give right
to receive minimum wages every individual who are working in corporate sector. Current rate of
minimum wage is £7.20 per hour.
Sex discrimination Act, 1957
It is also a statutory act, which stated that organization have to give equal chances to each
employees without discrimination on sex (Maringe, and Moletsane, 2015). While recruiting
employees, HR of Morrison have to make equal chance to each individual who appear for the job
whether male of female.
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1.3 Take part in selection process
As a general manager of the Morrison company, take part in selection process of the
company by using various methods such as short listing, interview Through this method I take
part in interview and make it effective . Participation which I make in selection process.
Short listing applicants
In order to make an interview more effective in Morrison company I make short list for
all candidates who gives their application for vacant position. For making short listing of
candidates I make analysis of applicants profile and then select to those candidates who fulfill all
requirements of vacant positions . Along with this I use various types of methods like check their
IQ level, conduct written examination and then conduct personal interview.
Interview
In order to make get more effective results, I also take part in interview which are short
listed. I make arrangement to taking interview program for different candidates regrading their
knowledge and cultural background. Through this I become able to know more about the
candidates and gain knowledge regarding to them which help to Morrison company for
achieving their business objectives.
1.4 Evaluation contribution in selection process
For making interview process more effective I make different types of contribution. In
selection process I use various types of sources for hiring employees such as use of e recruitment
method . Through which I become able top assess to gather more information regrading to
applicants. Contribution which I make in selection process.
Use of E recruiting process
For making recruiting process more effective I use E recruiting method in which I select
employee by using different plant from such as social media or online recruiting portal. This is
the most appropriate method because it is very cost and time effective method. Through this
approach I gain complete knowledge regrading to them and from this online plat from I got more
skilled workers for job.
Take test
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In order to recruiting more staff in Morrison company I provide equal chance to each
everyone For hiring employees in organization I conduct IQ test of every individual who
appears for the interview. Through this approach I make bale to understand actual level of
candidates and their thought process.
TASK 2
2.1 Skills and attributes for leadership
Leaders play important role to give direction and inspires to people in organization. It
also focuses on developing group utility and individual effectiveness at workplace. In Morrison
entity leader focuses on motivating to individuals for achieving their targets. Following are skills
and attributes which are required for effective leadership (Rothman and Hastie, 2013).
Communication skills
Effective commutation is always two way process. Through effective communication
leaders of Morrison company can understand the actual problems which are faced by their
subordinates (Silcox, 2016). Communication skills helps to leaders to build strong relationship
with their staff members and develop effective interaction with them.
Motivation skills
Another skills which are required in a leader is motivated to their subordinates. This skill
is needs in a leader so they can inspire to their subordinates and motivate to them for perform
better (Townsend, 2015). The main objectives of leaders is to motivated to their followers to
towards accomplish common goals. If worker are self motivated then its helps to company for
improving its performances. Is also help to Morrison plc to develop strong relationships with
their workers.
Management knowledge
Although aim of leader is to lead people but for a good leader management skills is also
required because leaders have to coordinate with top management of company to implementation
of polices (West, 2015). With the help of this knowledge leaders of Morrison company can
develop team work.
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2.2 Difference between leadership and management skills
Management
It refers to process of administration of an organization which helps to entity for making
business strategy and make coordination with business objectives (Adhish, Deshmukh, and
Kumar, 2014). The main aim of management is to set polices and strategy with different
departments, along with this management assign duties for workers of firm.
Leadership
Leadership refers to abilities of individual to lead or guild people in organization. It is
function of knowing individual, having shared vision and building trust among team members.
By taking appropriate actions leaders in Morrison helps to individual to improve their skills
(Burnett, 2013.Bush and Middlewood, 2013)
Following is the difference is between leadership and management skills.
Basis Management skills Leadership skills
Objective The main aim of management skills is
to manage the internal staff and
develop strategy which assists to them
for understanding the external
environments (Adhish, Deshmukh and
Kumar, 2014)
Aim of leadership skills is lead
or guide people in
organization. With the help of
this leadership skills
organization can motivated to
their employees.
Accountability Accountability of management skills is
remains for self and subordinates
behavior.
Leaderships skills are
accountable is lead to
followers and improve their
skills.
2.3 Using of leadership theory in different situation
There are different types of leadership styles which can use by Morrison's leaders in their
daily operations (Evans, 2016). There are different types of leadership theory but in organization
there are mainly two type of theory transformational and transactional leadership.
Trasformational leadership
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This type of leadership is used by leaders when top management want to apply
organizational changes (Goetsch and Davis, 2014). With the help of this leadership leaders
identifies the needs change, create vision to guide the change by inspiring employees. Morrison
company use this leaderships approach to motivate their employee so they can accept the
changes. Morrison's use this approach when they want to hire more skilled workers in their
business. This leadership styles is use by company during the organizational changes so they
can motivated their workers.
Transactional leadership
` Under this leadership style leaders of company motivated to employees for completing
their tasks and promote compliance by followers through reward and punishments (Leavy,
2014). This leadership approach use by Morrison when the production speed was not upto the
benchmark so entity's leaders use this leadership style and give reward to workers for improving
their productivity.
Comparison of Transformational and Transactional leadership
Basis Tranformational Transactional
Purpose Purpose of this leadership
styles is to shared a higher
vision by motivated their
workers (Evans, 2016.
This leadership approach is
focused only on completing
tasks.
Time scale It focuses on long term
leadership approach.
This leadership is focuses only
on fulfilling current need of
firm.
2.4 Ways to motivating employees
Morrison is different types of motivation theory for motivating their workers. Motivating
is considered as the best key approach for improving efficiencies of employees and focuses on
building long term relations. Following are theory which are used by entity.
Maslow's hierarchy of needs
Physiological needs
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In these workers needs motivation by satisfying their psychological needs which mainly
includes basic needs such as food, shelter and cloths (Lev, 2013) For motivating to employees
Morrison company have give significant amount so employees can fulfill their basic
requirements.
Safety needs
It includes provides job security and other types of financial security which are required
for a worker Morrison gives provide job opportunities to their workers along with they give
insurance polices and accommodations to workers.
Love/ Beloging needs
For fulfilling these needs company provide flexible working hours to its employees so
they can spend quality time with their family and maintain social relationships as well.
Esteem needs
At workplace all employees are need to be give equal respects (MacKian and Simons,
2013). In this context organization give freedom and independence to all employees and also
asked for suggestion so workers feel a sense of respect.
Self actualization
At this stage organization encourage to their workers for self learning and try to develop
their full potential.
Hertzberg’s Two-Factor Theory
Another theory which is used by firm is Hertzberg’s Two-Factor Theory. As according to
this theory, there are two factors which can motivated to employees.
Motivator factors
There are different types of factors in firm which can motivated to employees such as
work life balance, flexibility in work and career progression (Maringe and Moletsane, 2015). All
this factors leads to motivated in workers so they keep perform better work.
Hygiene factors
These factor can lead to dissatisfaction among workers. There are several factors which
leads to dissatisfaction such as low salary, manager's relation and company's polices.
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Morrison entity use this theory for motivating their employees. With the help of
motivator factor they try to increase workers motivation level by using hygiene factor they
prevent their employees from dissatisfaction (MacKian and Simons, 2013)..
TASK 3
3.1 Benefits of team working for an organization
Team is defined as the group of two or more people who interact regularly and
coordinated with each other for accomplish their tasks (McEnany and Strutton, 2015) There are
various types of team which are formed in Morrison company such as vertical team, horizontal
team, task force and cross functional team. Following are benefits of team working in company
which are as follows.
Improve productivity
With the working in a team there is major benefit is that it helps to company for
improving their productivity (Pater, 2014). Through performing tasks in team their productivity
is improved. Morrison company is always focus on assigning tasks in team so they can perform
their tasks in effective manner.
Enhances quality
Working in team improves quality of products or services for performing tasks in
Morrison company use team work so their products quality can improves. Entity use diversity
policy in their team so more creative and innovative ideas can be achieved which ultimately
improves quality of products.
3.2 Solve conflicts in team
There are different types of problems which are faced by leader to manage a team. For
completing task in team it is necessary to all team members trust on each other so tasks can be
achieved in effective way (Reddy and Govender, 2014). Working as leader in a team it is
essential to solve conflicts. In Morrison there are different types of problems which are faced by
their leaders. Following are ways to solve conflicts in a team by leader.
Develop proper communication process
Communication is the key process to solve process in group. Most of the problems
which rises in group because of lack of proper communication. For solving conflicts it is
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important to develop effective communication in between team members, through this they
understand each other problems solve their problems.
Conduct team meeting
Another way to solve conflicts is conduct meeting and solve the issues. This is the best
methods for solving conflicts in between team members which use by leader of Morrison. Under
this method all team members are gathered and leader ask their problems (Rock, 2014). After
listening to each other, they identified the main reason of conflicts and try to solve them.
3.3 Review effectiveness of team work
Team effectiveness refers to getting people in company or institution for work together
effectively. The main aim of Morrison is to expand its business wold wide and enhances its sales.
The company is offering different types of retail good and services to its customers. Aim of team
members is to expand business of Morrison worldwide and enhances its profit by 23%. For
achieving this target they formed team and its members in which team members are belongs to
different departments (Rothman and Hastie, 2013). By working in such manner the company is
able to run its operation at international level and its quarterly sales is also increasing.
By working in team the mutual gain of team members is also improved and their
performance is also improved and becoming more productive. Another effectiveness of team
work is that its helps to workers to each other value and bring solution of complex problems
(Reddy and Govender, 2014). B the results of working in team in Morrison is that it firm sales in
increases and employees are becoming more productivity.
TASK 4
4.1 Factors for monitoring and assessment of work performances
For monitoring and assessment of work performance of employees there are various types of
factors which can be used by Morrison's company some of them are given below (Reddy and
Govender, 2014)
Assess learning styles of employees
In order to assess work performance of employees Morrison company can use learning
styles (Silcox, 2016). All employees have different types of learning styles, by assessing learning
styles they can provide them training and development program. With the help of is they can
improve worker's performance.
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Quality of work
Employee working quality is also considered as the key factor for measuring
performances of worker (Silcox, 2016). For planning of employees work performances quality is
key indicator. Individual's working attitudes and ability to perform their task also effects work
performance. For monitoring workers performance Morrison's can check quality of work.
Carry out client survey
Another method which is used by Morrison's is to carry out the clients survey (Team
Performance. 2017). With the help of this approach firm get the detailed information regrading
to workers performances and according to that they give training to them.
4.2 Plan for assessment for development needs
In order to identify the need of development Morrison company can make assessment
plan in which they can identify the area of development which are based on several factors such
as job description, personal skills, employees experience and their working styles. Following are
plan for development needs for newly recruiting employees.
Skills objectives Sources Time frame
Good knowledge of
supply chain
management
To manage activities
of retail company
By providing training 3 months
Good communication
skills
To making effective
interaction with
customers.
Giving them classes
and provide them
learning secession
2 months
The above plan is to design to assist the company for identifying development of
individual (Townsend, 2015). For working in Morrison company it is important to individual
must possess a good knowledge of supply and logistic management. The organization is
providing training to their workers so they gain knowledge regrading to their industry. Another
skills which should be in individual is effective commutation skills theory through which they
make interaction with their customers. For developing this skill the firm will provide classes to
their workers.
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4.3 evaluate the success of the assessment process
There are various types of methods which can be used by Morrison for making evaluation
of their development plan.
Reduction in employees turnover rate
After implementation, of development plan employees turnover rate is continuous
decreasing (Top 10 Skills. 2017). The firm have more skilled workers in their organization.
Employees- managers relation have been improved and firm build strong relation with their
workers.
Increasing in profits
After implanting development plan, profit of company is rapidly increases. Through this
development plan employees is making and generating more revenue and producing more
effective work to company (West, M., 2015). This think improves profit of firm and also help to
Morrison to deal with their international customers.
Productivity improvement
Through development plan productivity of employees has been improved. Retail
company is giving more effective results and employees are make effective interaction with their
customers (Leadership 2017). Which helps to them for gaining more customers in their business.
CONCLUSION
Summing up the above report it is concluded that human capital is very important assets
in organization. It is organization's duty to retain their workers and provide them safe and secure
environment. In the above report which is based on Morrison plc which is UK based retail
company take many initiatives to making healthy relation with its workers. Training and
development program organized by firm to imparting necessary skills of employees. In addition,
Motivation theory which are used by firm helps to them for influences their workers so they can
provide more effective work. It will help retail company taking necessary steps for improving
their skills. It is also condluded that for improving perfromace its imprortnat to take all
requiremend steps which are essentials fort company.
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