Working with and Leading People: Recruitment and Leadership at PMC

This report delves into the concepts of working with and leading people, focusing on leadership within the Purple Mail Company (PMC), a major UK courier firm. The report begins by outlining the recruitment, selection, and retention procedures, including documentation, legal and ethical considerations, and the role of HR professionals. Task 1 details the recruitment process for a new manager. Task 2 explores leadership styles, the skills required for effective leadership, and the differences between management and leadership. It also discusses employee motivation techniques. Task 3 examines the importance of teamwork, and the roles of leaders and members. Finally, Task 4 assesses workforce assessment and employee development needs. The report offers insights into effective leadership strategies, recruitment processes, and employee motivation within the PMC context.

Working with and Leading
people

Table of Contents
INTRODUCTION ........................................................................................................................................3
TASK 1 : Selection, Recruitment, and Retention Procedure.........................................................................3
1.1 Documentation on Recruitment, Selection and Retention Procedure............................................3
1.2 The impact of regulatory, legal and ethical considerations to the recruitment and selection process
for the PM Company............................................................................................................................4
1. 3 Participating in the Recruitment procedure .................................................................................4
1.4 Evaluating my own roles in the recruitment process ....................................................................5
TASK 2. The styles and effect of initiative ..................................................................................................5
2.1 The aptitudes and skills required for Leadership ..........................................................................5
2.2 Difference between management and leadership..........................................................................6
2.3 Leadership styles for various situations.........................................................................................6
2.4 Various ways to motivate employees to achieve objectives..........................................................7
3.1 Importance of team working inside the Purple mail company.....................................................7
3.2 Leader and member's role in achievement of specific objectives as well as dealing with issues and
critical situations............................................................................................................................................8
3.3 Effectiveness of team within Purple mail company .....................................................................8
TASK 4 Assessing work and needs of individuals .......................................................................................8
4.1 Different elements in monitoring and workforce assessment .......................................................8
4.2 Planning and study of different developing needs of an employee...............................................8
4.3 Evaluation of the study .................................................................................................................9
CONCLUSION .............................................................................................................................................9
REFERENCES.............................................................................................................................................10
Books and Journals............................................................................................................................10
..........................................................................................................................................................10

INTRODUCTION
This report describes the concept of working with and leading people, leader is a person who
leads and directs a group of people or team. The report will identify and determine the ways in which a
leader effectively leads the team or people working within an organization. The process of recruiting and
lecturing employees within the Purple Mail Company (PMC) will be also described in this report. It is
one of the largest courier firms in UK. The study includes a documentation on recruitment and selection
process followed by the company for hiring new employees. There are various factors that affect the
recruitment process, leadership skills and styles which will analysed in the report.
TASK 1 : Selection, Recruitment, and Retention Procedure.
1.1 Documentation on Recruitment, Selection and Retention Procedure.
The PM company needs to contract 1 new overseer for their business operations. The Human asset branch
of The UPS needs to set up an archive for the enlistment and determination process which is as per the
following -
Endorsement of Recruitment – Every enrollment method should be affirmed by the expert of the UPS.
The worry division inside the UPS who require another worker send the draft and report comprising the
position portrayal, required ability and training for the assignment. The specialist of the UPS favor the
draft and forward it to the human asset department(Terkel,2014).
Position Description – The UPS needs to portray the assignment or position for which they need to
contract another representative. This likewise incorporates the obligations and obligations of the post.
This depiction is given by the human asset administration of the PM company.
Promoting – The last advance is to present a commercial on pull in the capable representatives. The
executives of the human asset administration of PM company support the activity commercial. There are
different media for the activity commercial, for example, newspaper, TV promotion and so forth. An
example of advertisement for the post of another manager is as per the following -
Job advertisement For a Manager
Last Date – 01/02/2018
Location – 367 W. Tompkins St.
Salary - $40000 per annum
Type of Employment – Permanent
Job Vacancy – 1

1.2 The impact of regulatory, legal and ethical considerations to the recruitment and selection
process for the PM Company
The recruitment and selection procedure many times goes on the far side of legal implication and rules.
The Human resource staff within the Purple mail company should make sure o each and every regulations
and laws while practicing recruitment and selection procedures. The different effects of regulatory, ethical
and legal; considerations to the recruitment process are as described below -
 Impact of Race relation act – This act refers to equality in nationality or race of various
employees working within the organisation. There should me no discrimination regarding to the
human race at the work place(Bush and Middlewood,2013).
 Impacts of Equality regulation – The Purple mail company needs to follow the equality act which
refers to the equality to all employees and avoiding partiality on the basis of age, sex, background
etc.
 Impact of sex discriminatory act – The sex discriminatory act states that the Purple mail company
is bound to recruit a candidate without showing any discrimination regarding sex, men and
women needs to be treated equally.
 Impact of laws in advertising practices – The job advertisement of the Purple mail company also
needs to consider various laws imposed on or restricted on the advertising. The legal regulations
on advertisement states that the job promotion should be reflecting equality, sex discriminatory
act, race equality etc.
 Impacts of Right to employment – Each and every employee has certain rights to employment,
such as pay, leaves, right to get paid etc. This act is basically established in order to encourage
and motivate the employees working in an organisation.
1. 3 Participating in the Recruitment procedure
I actively took part in the selection and recruitment process being a Human resource professional
within the Purple mail company. The Human resource manager is a very essential part of a selection
process within each and every organization. The Human resource manager is responsible for developing,
organizing and managing the human resources of a company or organisation to bring efficiency and
effectiveness within the business operations. The various roles played by a Human resource professional
are as follows -
 Choosing a selection and recruitment panels – The Human resource manager or professionals
select an effective recruitment and selection panel through which they select the best and talented
employee for the company. The selection of a recruitment panel is done according to the new
staff needed to be hired I Purple mail company.
 Short-listing – The Human resource team receives many applications for a single job vacancy, the
human resource professionals choose the most suitable applications among the all(Hamel and
Ruben,2013).

 Interviews – The recruitment and selection panels is responsible for conducting interviews which
are taken by the human resource team. The Human resource manager or professionals are the
most important part of an interview conducted.
 Appointment – The recruitment and selection panel propose for the applications who satisfied the
recruitment panels by achieving the minimum job criteria. Human resource professionals offers
the final appointment letter to the selected candidates.
1.4 Evaluating my own roles in the recruitment process
In the mentioned selection and recruitment procedure I actively participated in various ways and
performed effective functions. I analysed and prepared important documents for the selection of different
candidates. I played an important role in the job advertisement by designing as well as planning different
advertisement in order to attract skilled candidates such as newspaper ad, banners etc. I got involved in
selecting the recruitment panel for new employees within the Purple mail company. Being part of the
Human resource management team I participated in the shortlisting of the job applications and conducted
effective interviews to recruit skill and talented employees.
TASK 2. The styles and effect of initiative
Initiative is critical part of Managers or leaders. A Leader is pioneer and a pioneer is likewise supervisor.
A pioneer assume more noteworthy part than a director. There are distinctive kinds of administration.
Every kind of initiative have some positive and negative effect on administration. PM company will
develop its business by making another division. This piece of this task about initiative styles
fundamental for this new division, what sorts of value important for that pioneer and diverse motivational
system(Tourish,2014).
2.1 The aptitudes and skills required for Leadership
There are different aptitudes and properties required by a Leader for authority which are said underneath -
1.Motivates and Inspires individuals– Every Leader ought to have expertise to propel and motivates the
colleagues to accomplish the objectives and destinations. Authority is the best way to deal with increment
the eagerness among the colleagues to play out their assignment viably and achieve the coveted objectives
and targets.
2. Takes care of issues and examinations of problems – The Leader are chosen, prepared and tackled the
issues and issues inside the association and snatch the open doors in the market.
3. Presentations genuineness and high trustworthiness – Good Leader must be straightforward and
straightforward. They do wat they said they will. They have high-integrity.

4. Relational abilities – To be an extraordinary Leader, a man ought to have a powerful correspondence
procedure. The Leader needs to impart and cooperate with the colleagues by aggregate discourses,
meeting and so forth.
5. Building connections – A Leader should concentrate on building associations with the colleagues,
clients and sellers. Relationships are imperative for an association. It constructs positive notoriety of an
association.
6. Create development in others – The Leader are in charge of the improvement of the work compel. They
recognize the best representatives and give them legitimate preparing keeping in mind the end goal to
enhance their aptitudes and capacities which can help them to wind up noticeably the future Leaders.
2.2 Difference between management and leadership
The significant differences among Leadership and Management are as per the following -
 A Leader develops while the Manager sorts out – A Leader of a group bring new thoughts and
advancement inside an association. The Leader always concentrate on creating different new
systems and techniques inside an association. Then again, a Manager is the individual who is in
charge of maintaining what is as of now embedded. A director needs to concentrate on the
primary concern while controlling the workers and in addition the association.
 A Manager concern about control though a Leader moves trust - Managers in an association need
to play out their parts and obligations to build up control over representatives which to prompts
the improvement of their own advantages and capacities. A Leader is one who spurs the
representatives to play out their best and recognize how to set the best pace and stream of work
for the gathering members.
 A Leader have questions "what" and "why" though manager concentrate more towards "how" and
"when" - Great initiative needs an expertise of compelling and reasonable judgment while putting
a state of worry before the senior administration. A Leader is a man who rouses the colleagues
what to gain from the basic circumstances or issues inside an association. Then again recognize
"how" and "when". The administrators guarantee that the techniques are legitimately executed.
They just takes after the plans which were made and don't endeavor any change(Morgan,Paucar
and Wright,2014).
2.3 Leadership styles for various situations
Leadership is a wide term which refers to leading or directing a team or group of individual to achieve a
common goal and objective. The various styles of leadership are beneficial and significant in different
ways as well as situations. A leader adapts and implies the leadership styles according to various
situations and conditions. The different leadership styles are as described below -
 Autocratic leadership
 Democratic leadership
 Paternalistic leadership
 Transformation leadership
The most effective leadership style for the Purple mail company is Democratic leadership, this style focus
on each and every employee. All the employees takes part in the decision making process within the
democratic leadership(Fairhurst and Connaughton,2014).

2.4 Various ways to motivate employees to achieve objectives
There are different motivational techniques or theories and ways to deal with influence the workers
keeping in mind the end goal to get the authoritative objectives and goals. The Two factor hypothesis,
Maslow's need chain of command hypothesis and X and Y theory are some methodologies of inspiration.
The Purple mail company must utilize the Maslow's need order hypothesis for rousing the representatives.
This theory can be trailed by the following ways -
 Sensible installments – The need hypothesis expresses that the workers can be propelled by
satisfying their mental and physical needs. The Purple mail company should make sure any doubt
that every one of the workers in the organization are getting a sensible pay. These aides in
propelling the employees.
 Treating all employees similarly and with respect – The association ought to build up a culture
inside the work put or approaching the representatives with deference and balance. The workers
are especially worried about their social regard and eminence. Dealing with these components the
representatives can get persuaded(Fullan,2014).
Other than this hypothesis or approach the Purple mail company must take after different ways to deal
with persuade the representatives inside the association.
3.1 Importance of team working inside the Purple mail company
Cooperation is vital for the adequacy and achievement of the Purple mail company organization. The
Team work is extremely powerful and most ideal approach to share the thoughts and aptitudes among the
colleagues. Every one of the individuals from a group gather their thoughts and abilities and set a
particular objective. The unit of abilities and learning causes the group to accomplish the objectives and
targets. Following are the manners by which cooperation add to the achievement in the Purple mail
company -
Growth and Development– Team work assumes a key part in the development of productivity inside the
work association. Cooperation helps in completing an undertaking or operation within awesome viability
and rapidly. A gathering of colleagues can accomplish an objective significantly more rapidly when
contrasted with an individual working autonomously. Group works helps in lessening the work stack
which causes the representatives to work out of weight. New thoughts and advancements are created by
gathering every one of the thoughts inside the group members(Rock, 2014).
Create Employee relations – Team work helps the representatives in building solid relations inside an
association. The Purple mail company creates different groups to give chances to representatives to
making a decent bond with each other inside the workplace. While working in a group the representatives
share their qualities and feeling with each other that causes them to create strong relationship among
themselves.

3.2 Leader and member's role in achievement of specific objectives as well as
dealing with issues and critical situations.
There are various situations developed within an organisation, the employees within the Purple
mail company faces many problems or issues working in a group or team such as different departments in
the company. The employees within PM company needs to focus on the objectives and goals and increase
their productivity, In order to increase the productivity and efficiency various teams are created in the
company, working in a group helps an individual to improve his skills and knowledge(Welch,2014). The
Belbin's team roles model within the Pm company is as follows -
 Coordinator – The person leading a team or group of people is known as a Coordinator or leader,
The coordinator motivates the team members to achieve a task or goal.
 Shaper – He or she is task focused leader, a shaper design or shape the activities needed to be
performed for achieving a specific objective or task.
 Plant – The plant is a person who identify the problems and issues, this person has an impressive
IQ.
 Resource investigator – The resource investigator is a person concerned with identifying different
opportunities.
 Implementer – The implementer is a silent participant in a team.
 Monitor – A monitor is a person who evaluate the team performance.
3.3 Effectiveness of team within Purple mail company
The PM company is a leading courier services providing organization within the UK, the main
reason for the success of the company is an effective workforce performing the business activities
impressively. The workforce within the mail company is divided into various staffs or teams who share
their skills and knowledge while working effectively for accomplishment of the group task and
objectives. The company has a well planned and framed organizational structure that helps them to
improve the efficiency and productivity. Good relations among the employees and management helps in
developing a healthy workplace environment(Rees and French,2016).
TASK 4 Assessing work and needs of individuals
4.1 Different elements in monitoring and workforce assessment
 Setting random techniques
 Customer and client based surveys or analysis
 Performance appraisal
 Appraisal interview
4.2 Planning and study of different developing needs of an employee
Training need analysis :
 Organizational plans, goals and objectives

 Identification of participant's and instructor's potential
 TASK AND WORK ANALYSIS
 Performance evaluation
 Analyzing content
Training process :
 Business objectives
 Assessment of needs
 Gap analysis
 Goals of training and development
 Choosing a training technique
 Evaluation methods
 Administrative training
 Training evaluation
4.3 Evaluation of the study
The workforce within the Purple mail company are provide effective training and learning which
helps them to increase efficiency and effectiveness. There are various learning styles which are used to
train the employees. The new employees hired within PM company are analysed and provided effective
training programs to develop certain skills and knowledge to perform business activities assigned to
them(Goetsch and Davis,2014).
CONCLUSION
The report described that leadership is an essential element within a company such as Purple mail
company, effective leaders are using significant techniques to lead and direct the different teams or staff
within the company. The report also includes a documentation on the recruitment and selection process of
the company. The different elements of monitoring the plan and evaluation of business performance are
also described in the above report.

REFERENCES
Books and Journals
Rock, D., 2014. Quiet leadership. HarperCollins e-books.
Terkel, S., 2014. Working: People talk about what they do all day and how they feel about what
they do. The New Press.
Bush, T. and Middlewood, D., 2013. Leading and managing people in education. Sage.
Hamel, G. and Ruben, P., 2013. Leading the revolution (Vol. 286). Boston, MA: Harvard
Business School Press.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Rees, G. and French, R. eds., 2016. Leading, managing and developing people. Kogan Page
Publishers.
Welch, J., 2014. Jack: what I've learned leading a great company and great people. Hachette UK.
Fullan, M., 2014. Leading in a culture of change personal action guide and workbook. John
Wiley & Sons.
Morgan, L., Paucar-Caceres, A. and Wright, G., 2014. Leading effective global virtual teams:
The consequences of methods of communication. Systemic Practice and Action
Research, 27(6), pp.607-624.
Fairhurst, G.T. and Connaughton, S.L., 2014. Leadership: A communicative
perspective. Leadership, 10(1), pp.7-35.
Tourish, D., 2014. Leadership, more or less? A processual, communication perspective on the
role of agency in leadership theory. Leadership, 10(1), pp.79-98.