Leadership Report: Working and Leading People, UPS Staff Selection

This report examines the issues of the purple mail companies, focusing on working styles and team leadership within organizations, particularly addressing recruitment and selection processes for new UPS staff. It outlines the importance of documentation, legal, regulatory, and ethical considerations in recruitment, including interview questions, candidate IDs, and required documents. The report delves into the skills and attributes essential for leadership, differentiating between leadership and management, and comparing various leadership styles. It also explores methods to motivate staff, the benefits of team working, and demonstrates team leadership in achieving goals, conflict resolution, and assessing team effectiveness. Furthermore, it covers factors in planning, monitoring, and assessing work performance, planning assessments of individual development needs, and evaluating the success of the assessment process.

WORKING WITH AND
LEADING PEOPLE

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 documentation to select and recruit new members of the united parcel company staff........1
1.2 The impact of the legal, regulatory and ethical considerations to the recruitment and
selection process. .......................................................................................................................2
1.3 Taking part in the selection process......................................................................................2
1.4 Evaluation of own contribution to the selection process......................................................3
Task 2...............................................................................................................................................4
2.1 The skills and attributes needed for the leadership...............................................................4
2.2 The difference between leadership and the management......................................................4
2.3 Comparison of the leadership style for the different situations............................................5
2.4 Explain ways to motivate staff to achieve the objectives.....................................................6
Task 3...............................................................................................................................................6
3.1 Benefits of the team working for organisations....................................................................6
3.2 Demonstrate working in a team as team leader and members toward specific goals,
dealing with any conflicts or difficult situations.........................................................................7
3.3 Review the effectiveness of the team in achieving the goals................................................8
Task 4...............................................................................................................................................9
4.1 Explain the factors involved in the planning to monitoring and assessment of work
performance.................................................................................................................................9
4.2 Plan the deliver the assessment of the development needs of the individuals......................9
4.3 Evaluate the success of the assessment process..................................................................10
CONCLUSION.............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In this report, the purple mail companies’ issues has been covers and the working style
and the team leading in the organisation makes the differentiation in the organisation. The
documentation to select and recruit the new employees in the UNITED PARCEL COMPANY
staff has to be specific. The legal and the value will be important in the recruitment and selection
process. The proper process has to follow for the selection the candidates in which the
organisation working environment will b better. Also, some skill and attribute are need for the
leadership. The major difference are there in between the leadership and the gentleman. The
benefits of the work will be in the team’s only.
TASK 1
1.1 documentation to select and recruit new members of the united parcel company staff
As the issues arise in the purple mail company the employees are leaving without the
information and around 100 employees leave the organisation. For filing that vacant positions
the management has to make a new documentation to select and recruit the new members in then
organisation they to make certain documentation such as:
Documentation of recruitment:
Interviews Questions: the arrangement of question utilized for the meeting and the inquiry for
the psychometric test.
 Id cards of the hopefuls: it is the authoritative archive of the applicants in which their
own points of interest has been said.
 Documentation required for the choosing and enlistment for the new staff in the UPS.
 Joined bundle benefit is the universes the biggest bundle conveyance association.
Documents of recruitment:
 Endorsement letter from the leader of the association for the new enrolment.
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 Employment investigation: legitimate examination of the activity will be required. Add
up to number of position, capability required for the competitors.
 Driving permit for the new workers the individuals who are conveying.
Documentation of Selection:
 Psychometric test inquiries for the meeting procedure.
 Driving permit for the new employees the individuals who are conveying.
1.2 The impact of the legal, regulatory and ethical considerations to the recruitment and selection
process.
For the organisation, the recruitment and selection process is the main things. Because it
carries the lots of time to find the best fit candidates for the sack of the organisation benefits.
There are some impact of the legal, regulatory and ethical consideration has to be fulfil for this
process.
For each procedure the lawful, administrative and moral contemplations vital. For influencing
successful enrolment and determination to process the accompanying things must be considered:
 Examining the resume. In the event that the association will examine the competitor
continue than right hopeful can get the correct position.
 Structure talk with process. Association must be keep up the best possible meeting
process with lawful structure.
 Posting the skilled applicants. In the event that the hopefuls are not skilled for the
particular position than it might be immediate effect on the association.
The best possible laws and guidelines must be followed in the determination and enrolment
process since it will be effect the association. Continuously check the competitors' foundation
which can be fit for the association. To choose any worker the morals and estimation of the
selector must be clear.
1.3 Taking part in the selection process.
To select the candidates certain process has to be follow to the recruiter such as:
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 Shortlisted to the candidates: this is the main task for the recruiter to select any
candidates for their organisation is to shortlisted the candidates from the different jobs
portals where the profile of the candidates can help to know whether the candidates is the
suitable for the organisation or not.
 Interview of the candidates: Once the shortlisted of the candidate is over the second
task is to call for the interview or if the walk-in process has been followed take the
interview on the basis of the organisational process (Haywood and Tzuriel 2013). The
proper process of the interviews such as personal interview in which the face to face
meeting with the candidates can get the thought of the person. Afterwards the
psychometrics test can the right options to know the attitude and behaviour of the
candidates which can be suitable for the potion or not.
 Offer the job: the above all the process has been done the final things is to offer the job
to best candidates. This is the important decision form the panel of the interview males
impact on the organisation their decision to offer job to any wrong candidates can be
harm to the organisation environment.
1.4 Evaluation of own contribution to the selection process.
For the choice procedure HR chief commitment is extremely successful. Morals and
esteem has been considered for this procedure. A portion of the inquiry has been requested that
by me check the individual intrigue and what will be the commitment of the possibility for the
association. Resume has been examined based on hopefuls instructions foundations and the other
accomplishment made in his vocation which can accomplish association objectives. The most
critical commitment for the choice procedure is the correct hopefuls has been chosen for the
association. Legitimate correspondence has been finished with the applicants in setting of
association objectives and goals and the advantages from the association. HR chief have the
obligation to adjust the request and supply of the association with regards to the new workers.
Listening the hopefuls' necessity in which they can join the association.
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Task 2
2.1 The skills and attributes needed for the leadership.
To every task there should be the team and if the team has been divided the leader is the
person who will lead to the team. For that some are the skills and qualities needed for the
leadership such as:
 Emotional balance: to every leader that has the person skill should be there that is the
emotional balance with team is the most important skills. If the emotional balance will
not be considered than team member can be manipulate with different things for the
personal benefits.
 Managerial skills: in this skill, the leader must know how to manage the team. For that
they require the proper time management and coordination among team members.
 Technical skill: the leader must have the technical knowledge of his work than only they
can allocate the work and also to explain the other members (Caldwell, 2013).
 Motivational skill: This is the most important skill every leader has that is to motivate
their team whenever they are not able to achieve their target. Without motivation, it is not
possible to any task.
 Political skill: This the skill which require in every leader that is to negotiate with other
member and give a vision of the works.
2.2 The difference between leadership and the management.
Table 1: Difference between the Leadership and Management
Key points Leadership Management
Visions In the leadership, the leader have a
vision to make the organisation on
the successful position.
While the manager don't have
any visor towards the
organisation they have team
and to manage the team is their
work.
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Decision making In the leadership, the leader have to
take certain major decision that be
benefit for the organisation and that
can’t be for the own interest (Allen
and Hartman 2008). The decision can
be sometimes against the
organisation rules and regulation but
it will be better for the people.
The management have to
execute the decision taking by
the leader or sometime they
don’t have the authority to take
the decisions.
Attitude towards task The attitude towards the work of any
leader is different that can be creative
idea, motivate to the members. That
makes the leadership.
While the manager or the
management attitude towards
any task has to be very fix that
can’t be change (Edwards,
2007). The proper rule and
regulation has to follow to the
manger.
Focus The focus of the leadership is to
leads the team and to solve their
problems.
While the management have to
focus to manage the works and
supervise the others activates.
2.3 Comparison of the leadership style for the different situations.
For every situation leader use different style of their leadership such as:
 Team work leadership: in this leadership, the leader has to allocate the team and to
motivate the team in then difficult situations. Intact the outcomes of the team will be
better with this style. Because leader is able to lead with team not individual.
 Autocratic leadership: this type of leadership style is avoided the confusion among the
team. With the autocratic leadership, the leader will direct the team. Also, they will tell to
team after every result.
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 Free-rein leadership: In this style of leadership the leader give some casualness to the
employees or the task according to their wish with proper strategy.
 Participatory leadership: This style of the leadership is the leader is have sub leader in
which they will allocate the each team one leader that will coordinate to other leader and
according to them they motivate to the member and they try to realise the team that they
can fit this task into the bigger frame.
2.4 Explain ways to motivate staff to achieve the objectives.
 Set the goal with the employees with their point of views: if the employees are
involved in the setting goal of the organisation than they will feel that they have some
capability and the motivation of the employees to achieve the goal will be higher because
they had set the goal for the organisations.
 Take feedback from the staff for the setting goals progress: if the employee will take
feedback from the employee to know the current status of the goals they had set. With
this they feel motivate to achieve the goal in a rapid way. Encourage the staff for their
better outcome of the goals and to chive more goals they will work hard in the future.
 Reward and recognition: to make staff motivate achieve the objective this is the most
important task have to perform to the organisation that is to give reward to the staff. It
can monetary or non-monetary also (Wagner and Hollenbeck 2014). Always appreciate
them in front of other for their good work.
Give flexibility in the works: if the organisation will give flexibility to the staffs they will
get more time for their personal work as well professional work.
Task 3
3.1 Benefits of the team working for organisations.
For every organisational theirs is team who works to make the organisation successful. It
has some benefits to the organisation with the better team works such as:
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The growth of the organisation will be doubled: with the team working the
organisational will be in the growth position also the team growth will be more with the
organisation. They get better faculties in the working hours.
The organisation environment will be better: this the most important benefits of
teammate working for the organisation is the internal environment will better and the employees
will love to work.
More innovation will be discovered: this is the most important benefit for the
organisation is more innovation will be discovered from the team working which will improve
the organisation and also the team will get better ideas to do mall the work in a simple manner.
Motivation will be increased: The team working will always motivate to the
organisation terms of achieve the mission and vision and also the long term and short objectives
can be fulfilled.
3.2 Demonstrate working in a team as team leader and members toward specific goals, dealing
with any conflicts or difficult situations.
If the teams are working in an organisation the team leader has to deal with certain
conflicts and it is the responsibility of the team leader to lead towards the goals and always save
from the conflicts situations with different approaches such as:
 Set the proper plan to chive in any objectives: This the most important aspect of the
team leader and members to set the proper plan to achieve any objective. That can avoid
the conflicts situation for both and the obstacles will not arise if the work will be done
according to the plan has made.
 Supervise the teams: if the team has been supervised by the team leader that will help to
the organisation also. From that conflicts situation can be rectify easily in between any
work.
 Coordination among team will better: if the coordination will be better with the team
members the team leader can easily avoid the conflicts situations. The better the
coordination the more chance of not occurred any problems.
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3.3 Review the effectiveness of the team in achieving the goals.
To every organisation there is the team who achieve the goals. But the effective team will
be more dedicated towards their work and the organisation.
The formation of the teams: It is the formation of the team will be benefits to achieve
the goals of the organisation. If the team member are not able to coordinate then the formation of
the team is not in the p-roper manner (Haywood and Tzuriel 2013). This will not cause to the
team member by the gaols will not achieve through the wrong team. So it is important to form
the team with considering the all parameter.
Proper rules and regulations: if the team has been formed the second things is to flow
the proper rules and regulations for the team that makes team more effective and the outcomes of
their work will be more towards to achieve the goals.
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Illustration 1: Team Work
(Source:Is Your team working together, 2015)

Outcomes of the work done by team: this is then last things can be review that to
analysis the individual performance in the team and also the whole team performance in a format
to achieve in then organisational objectivities.
Task 4
4.1 Explain the factors involved in the planning to monitoring and assessment of work
performance.
If the organisation has to achieve any objective they to face many challenges also before
that they have to make certain plan and also monitoring the work performance will give more
better results. To make assessment organisational to considered different facts such as:
Find the requirement of the task: this will help in planning to monitoring and assessment of
the work performance that to find the requirement of the task after that the task can be allocate to
the team that will help in to completer on time with the proper outcomes (Singh and Sushil
2013). For the assessment, the organisation can applied the approaches of the SMART.
 S stand for the 'specific' the plan should be specific and able to understand to workers
that will makes easy to complete. That can also help in assessment if the specific goals
will be set.
 M stand for the 'Measurable' the work should be measurable and also it has to be in the
task from with proper stages. That will easy to assessment of the work performance.
 A stand for the 'achievable' the work should be achievable and if the work will achieve
than the assessment can be done.
 R stand for 'realistic' the work should not be unrealistic that can makes the assessment in
the wrong way.
 T stand for 'time bound' the work has to be completed in the time.
4.2 Plan the deliver the assessment of the development needs of the individuals.
If the plan are according to the needs of the individual the development can make more
better assessment outcomes.
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Identify the skills in the individual with current working style: this can help to more
better assessment and also the need of the individual can arise that if their current skills of the
working can be identified than the possibility of changes for more individual need can be fulfil
and their personal development career.
Rectified the current skills: if the current skills are not proper than it has to be rectify and
the match with current work because if their skill are not match than the chance of more errors
and the work will not be according to the plan. This can cause in the development not the
individual needs. From this way it can be easily access to the individual growth also.
4.3 Evaluate the success of the assessment process.
The success of the assessment process for the development needs in then individual
makes the organisation more better as well the team become strong fro the different tasks. The
evaluation can be done on the basis of the different parameter such as:
 The outcomes from the process: the overall outcomes will tell the actual situation of the
assessment. That can be easily identified the proper strategy has been followed. To know
the individual needs. Also, the summative assessment will help to evaluate the process in
which the focus on the outcomes and other factor has to be considered.
 The formative assessment: With this process, the assessment can be evaluate on the
basis of the progress and then learning from the different team works can be considers
which get the better individual results. The more learning than chance of the
development will be more. The progress will make the adverse situation that will help to
the growth of the organisation in term individual progress.
CONCLUSION
It is concluded in the above report that the team working is very important and to get
better result of the team work there has to be leads in the team. The leadership style will avoid
the conflicts situations. Also, the proper assessment has to be done for the individual
development.
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