Working and Leading People: Leadership, Recruitment, and Teamwork

This report analyzes leadership and recruitment practices, focusing on a case study of Virgin Media. It explores the documentation required for recruiting new employees, including job descriptions and person specifications, while also addressing the legal, regulatory, and ethical considerations involved in the recruitment process. The report examines the selection process, including shortlisting and interviewing techniques, and identifies reasons for ineffective recruitment practices. It delves into the skills and attributes essential for effective leadership, differentiating between leadership and management styles, and comparing transformational and transactional leadership approaches. The report also discusses employee motivation techniques, the benefits of team working, and the role of team effectiveness in achieving goals. Furthermore, it covers factors for monitoring and assessing work performance, along with plans for assessing development needs and evaluating the success of the assessment process, providing a comprehensive overview of leadership and HR management.

Working with and
leading people

TABLE OF CONTENTS
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Prepare documentation for recruit new member in Virgin media.........................................3
1.2 Assess impact of legal, regulatory and ethical consideration................................................4
1.3 Take part in selection process................................................................................................5
1.4 Reasons for ineffective and unfair recruitment practices in selection and recruitment.........6
TASK 2............................................................................................................................................6
2.1 Skills and attributes needed for leadership............................................................................6
2.2 Differences between leadership and management.................................................................7
2.3 Compare leadership styles for different situations................................................................8
2.4 Ways to motivating employees..............................................................................................9
TASK 3..........................................................................................................................................11
3.1 Benefits of team working ....................................................................................................11
3.2 Role play..............................................................................................................................12
3.3 Effectiveness of the team in achieving the goals................................................................13
TASK 4..........................................................................................................................................13
4.1 Factors for monitoring and assessment of work performances...........................................13
4.2 Plan for assessment for development needs.........................................................................15
4.3 evaluate the success of the assessment
process ......................................................................................................................................15
CONCLUSION .............................................................................................................................16
REFERENCES..............................................................................................................................18
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INTRODUCTION
Working with leading people consists important role in the entity. In respect to this
business considered knowledge which is requires for developments of the enterprises. Present
report is based on Virgin Media which is UK based company. It offers many services such as
internet networking, mobile and telephone based services and Broadband based services. Present
report is based on recruiting, selecting and retention of employees (Reddy and Govender, 2014)..
It also includes documentation of employees and selecting employees for the company.
Furthermore, it covers impact of legal, ethical and regulatory consideration within the firm. In
addition to this, report also covers comparison among different leadership style which can be
followed by business along with ways to motivating employees.
TASK 1
1.1 Prepare documentation for recruit new member in Virgin media
In respect to recruit new member within Virgin media, company can use latest and
advance technology. In this aspect, they can meet with profitability and high revenue within the
business environment (Reddy and Govender, 2014). The company is providing cable broadband,
digital TV and mobile, etc. Thus, they have to recruit store manager to promote the business
activities and enhance revenue.
Job description
Store manager
Virgin media deals in different types of products so that they have requires store for the
business.
Designation: Store manager
Grade: Corporate level
Reporting to: Sales department to export sales manager
Position: Store manager
Qualifications: Diploma in management
Responsibilities
 Analysis sales statics.
 Distribution of products to agents and promoting it at international level.
 Conduct training programs to different executives.
 Supervise activities and review achievements.
Sales administration
 Prepare monthly sales reports and figures to ascertain data.
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 Collection of payments.
 Monitor performance of production and shipping areas.
Person specification
Requirement
Attitude  Be honest
 Be on time (Townsend, 2015)
 Appropriate dress up
 Respect to each member
 Be confidential
 Proper common-sense
 Be sociable
 Work with together (Yinhan, Qi, and
Kai, 2013)
Skills  Proper understanding to every person in
market and inside the business as well
 Be good arguments to manage business
results and overcome weaknesses
 Good written skills
 Well organized system
 Excellent communication and listening
skills for accomplish business results
Knowledge  Regarding market trends.
 Well known to focus on customer
Experience  Some relevant training including health
and safety training.
1.2 Assess impact of legal, regulatory and ethical consideration
Recruitment process in Virgin media consist various rules and regulations within the
company. They have to ensure proper laws and regulations through the organisation can attain
positive results. They are as follows:
 Sex discrimination Act 1984: The chosen organisation need to determines sex
discrimination act at workplace to protect employee from exploitation. They have to
select appropriate member at workplace whether they are male and female (Yinhan, Qi,
and Kai, 2013). They cannot eliminate any member on the basis of gender.
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 Race Relation Act 2000: This Act determines on the basis of particular nationality and
region. Virgin media cannot select member within the enterprise on the basis of
nationality. They have to break this rule to protect business environment of the enterprise.
The company need to select appropriate member whether they are from different region
and caste.
 Equality regulation Act 1974: Each employee of Virgin media provide equal right to
protect them from exploitation. In this aspect, the chosen firm need to set their priorities
to concentrate on each employee (Reddy and Govender, 2014). All rules and regulations
of the company are same for each worker.
 Rehabilitation of offenders Act 1974: In the UK parliament, this act is enable to protect
employee from criminal convictions after rehabilitation. Main thing to introduced this act
is identifying offence of the employee within the organisation. Thus, Virgin media can
protect their employee through different activities and actions. Hence, the manager can
introduced different activities easily (Yinhan, Qi, and Kai, 2013).
1.3 Take part in selection process
As a HR manager of the company, I take part in various activities to promote recruitment
and selection process of Virgin media. In the following manner, I take part for effective
procedure of the company. They are as follows:
Short listing
In order to take part in recruitment and selection process, I make short list for all
candidates who gives their application for sales executives post. I used different types of
methods to analysis their knowledge and IQ level. I take IQ test, written examination and many
more things to select member within Virgin media. After short listing of candidates, I have
arranges interview program.
Interview
In order to make effective results, in interview I take part regarding those candidates who
are short listed. I arrange interview program for different candidates regarding their knowledge
and cultural background. In this, also assess knowledge of candidates which are very important
for Virgin media. Further, I also ask general questions from the people to test their IQ level at
workplace.
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1.4 Reasons for ineffective and unfair recruitment practices in selection and recruitment.
Virgin Media uses two different types of hiring approaches for selecting employees I.e.
internal and external. The company hiring employees through external approaches. External
approach is effective for the company because with the helps of this approach company can
brings fresh talent and more skilled employees. However, this approach also have some in
defectiveness. Some points are disucceed below.
External approach is considered as longer process in company. Entity need to conduct
full interview process and then need to selected employees. It is time consuming process which
remove effective of the hiring employees.
Another reasons of ineffectiveness of this approach is that is expensive process for the
company. For conducting external recruitment entity need to give advertisements which add
operational cost in company.
For making interview more effective I make my own contribution in selection section
process. For making hiring process more effective I give equal chances to employees and make
sure that interview of is conducted as per statutory requirements. I also focus on giving fair
chances to employees. For making external hiring more effective I make contacts with hiring
institutions.
M1
for making recruiting process more effective with technology I use E recruiting process and
another is selecting employees through making interaction with them on social media. E
recruiting is effective approach which make recruiting process more easy and provide equal and
fair chances to every one. Another approach which I use is selecting employees through social
media where I get more skilled employees.
TASK 2
2.1 Skills and attributes needed for leadership
Leaders of company give direction to people and inspire them for achieving t goal of the
company (Adhish Deshmukh. and Kumar, 2014.) . It focuses on pace and quality of progress
towards the aim. It also focuses on developing group utility and individual effectiveness at
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workplace. In Virgin media company is focusing on motivating employees towards achieving
desired goals. Following are skills and attributes which are required for effective leadership:
Good Communication skills
It is a two way process which assists the leaders of ompany for making effective
interactions with its employees. If leaders of company have good communication skills then they
can make interaction with its worker (Bauer. Briss and Bowman, 2014). Leaders of Virgin media
always focuses on developing effective communication with its employees so they can solve
their issues regrading workplace.
Motivation skills
Leaders also need to have skills to motivate others so that individual can perform better.
Primary objective of leaders is to motivate the employees towards accomplishing common goals
. It will assist to organization for achieving its business objectives (Brandenburg, and Wilson,
2013). If worker are self motivated then its helps to company for improving its performances
and with help of this Virgin media can maintain long term relations with its employees.
Technical knowledge
Leaders also have some technical knowledge. This technical knowledge assists the
leaders to for providing guidelines to its subordinates and also helps their subordinates so they
perform their task more effectively. Leaders of Virgin Media have good technical knowledge
which helps to them for solving problems in effective way (Carter, Sullivan,. and Smallwood,
2013).
2.2 Differences between leadership and management
Management
Management refers to process of administration of an organization which assist to
company for setting strategy and cording with other activities such as fulfill business objectives.
The aim objective of management is to overseeing employees and departments and assign then
duties (Our most popular phones. 2017).
Leadership
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Leaderships can be defines as abilities of individual to lead or guide organization.
Leaderships is a function of knowing individual, having a shared vision, building a trust among
colleagues and take appropriate actions to overcome improve employees skills.
Following are difference between leaderships and management (Silcox, 2016).
Basis Management Leadership
Role Role of management within
organization is to set duties for every
individual which assist to them
achieving business objectives.
Role of leadership in company is to
motive employee for achieving common
goal
Functions Function of management is managed
organization rule and regulations
(Yemm, 2013.).
Function of leader is influences people
to work willingly for group objectives.
Accountability Management is accountable for self
and subordinates behavior.
Accountability of leadership is to guide
followers.
Example
Form my own experience when sales of Virgin company is decreases at that time
managements set new polices for enhancing sales and as a leader I focus on implementing those
polices withing organization so target can be achieved.
2.3 Compare leadership styles for different situations
There are different types of leaderships styles which is used by Virgin Media for
motivating their employees such as Transformation leadership and Transnational leadership.
Transformational leadership
It is styles of leadership in which leader identifies the needed change, create vision to
guide the change through inspiration and executes the change with commitments of the members
of the group (Uusi-Kakkuri, Uusi-Kakkuri . and Kultalahti, 2016. ). In Virgin Media uses this
leadership styles of motivated followers for adopt changes that raise their level of confidence and
desire to achieve common moral purpose. Virgin media use this approach when entity require
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more skilled employees at that time by using this leadership approach company make changes in
training and development programs.
Transactional leadership
Under this style leaders of company motivated to employees for completing their tasks
and promote compliance by followers through reward and punishments. The cited firm use this
leadership approach for enhancing performance and productivity of entity (Leavy, 2014). Virgin
media use this approach when productivity for employees are not reaching to their standards at
that organization use this leadership by giving reward to its employees.
Comparison of Transformational and Transactional leadership
Basis Transformational Transactional
Purpose Purpose of this leadership approach is
a shared higher vision.
This leadership approach have no such
shared vision and focuses on only
competing tasks.
Morality Leaders of who follows this approach
have followed morals.
In this there is no explicit side to
transactional leadership. The aim of
leader is only performing tasks.
Time scale This leadership focuses on creating
long term goals by inspiring
employees.
This leadership approach is focuses on
short term goals for fulfilling entity's
current needs.
D1
As per own experiences it can be concluded that manager should possess following skills
for becoming a leader.
Communication skills:
Communication skills assist to mangers to solving complex problems and also helps to
managers for solving issues of employees.
Maintain good relation:
A good leader is always focuses on developing long term relation with its employees. As
per my working experience a manager also focuses on developing good relation with its
employees by making regulation interacting with its subordinates and employees
Motivating people
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The primary objective of leader in organization is motivating employees for achieving a
common goal. For becoming good leader from manager it is also required to support followers
and respect their ideas and values.
2.4 Ways to motivating employees
Virgin Media uses different ways to motivating its employees. Motivating is the
considered the best key for incenses efficiency of employees and assist to entity for building long
term relations with its employees .(Maringe, and Moletsane, 2015. ). The company use
Maslow's hierarchy of needs for motivating its workers.
Maslow's theory is based on psychology concepts. As per this theory there are several
needs of employees which should be satisfy so productivity of employees is maintained.
Following are needs of employees as per the Maslow's theory.
Physiological needs
It involves physical requirement of human survival. If these requirements are not met
then employees cannot focuses on their work. For motivating employees Virgin company
provided proper salary and compensation for employees can fulfill their basic requirements.
Safety needs
It includes Job security, grievances producers and financial security. The organization
provided proper work opportunities to it employees, insurance polices and provide disability
accommodations to its employees (McEnany, and Strutton, 2015.).
Love/ Beloging needs
For fulfilling these needs company provide flexible working hours to its employees so
they can spend quality time with their family and maintain social relationships as well.
Esteem needs
All employees have need to feel respected. At workplace all employees should get
respect for their work and company need to accept their values. Fulfilling needs of employees
organization give freedom and independence to it employees for taking decisions. Entity also
asked to give suggestion or ideas from its workers. So they can develop long term relation with
workers.
Self actualization
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It includes achieving one's full potential including creative activities. Satisfying this
needs organization encourage employees for self learning (Townsend, 2015.).
M2
Reward is considered the best methods for motivating employees in organization.
Through this approach company can motivating its employees and maintain long term relations
with them. In this approach netity give reward on their basis of performances of employees so
they get motivated and perform their tasks in better way (Rothman. and Hastie, 2013.).
M1
Labour turnover refers to how many employees let jobs in particular time period. Virgin
Media is also facing such problems. Reducing labour turnover in entity need to focus hiring right
people for the right job. With the helps of this approach administration can reduce labour
turnover in company (O'Connor, 2013). Its also include hiring skilled employees who can fist
with company's cultures, management and co workers.
TASK 3
3.1 Benefits of team working
Team is define as group of two or more people who interact regularly and coordinated their
work to accomplish a common objective. There are various types of team which is formed in
organization such as vertical team, horizontal team. Task force, cross functional team and
committee but purpose of all team are similar is to work toward achieving common goal. In
Virgin Media management formed team and assign tasks and duties as per team. Through this
approach entity improves performances of its employees. Benefits of team working in the
company are as follows.
Improve productivity
In team it is easy to performing tasks. Virgin media assign tasks to its employees in
team so they can perform better. When employees taks in team they work is equally divided in
them and chances of error is also reduces. It also brings more innovation for performing tasks
through this productivity of employees and performances of entity is improved.
Enhances quality
Working in team improves quality of product or services. For performing task Virgin
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media uses team work in which they build team which belongs to different diverse backgrounds
so they can generate more alternatives ideas. Through this improves quality of its product and
services.
Greater Flexibility
Team work helps to company for to be more flexible. By making cross functional teams
which employees belong to different member belongs to different parts of project with help of
this approach problems can solve easily (Pater, 2014). It provides more flexibility to its
employees and assist to organization for improving their performances.
3.2 Role play
There are two applicants for which are selected for store manager positions. I create difficult
situations for me. For solving this issues I choose various methods such as make effective
communication with different team and ask to them their requirement which they want in their
team members. After making communication with different team members I make need I take
intervene of application for of those two applicants on the basis of requirement of different
team. For solving this issues I take interview of the both the employees. The interview process
is passes through various stages such to check require skills in the both applicants, check their
experience as per the job and then make final selection of employees.
Skills which are required for the store manager is good communication skills, have
knowledge of logistics and also have good critical thinking. Another basis for making selecting
is on the basis of experience. I select to that employees which possessed good experiences as
stores manager. At last I will select to that employees which make fist as per entity's cultures
and environment. Solving conflicts in between two different teams I make clear communication
with team and make selected of applications which fulfill demands of both teams.
D2
3.3 Effectiveness of the team in achieving the goals.
Team effectiveness refers to getting people in company or institution for work together
effectively. It also refers to the capacity of team for accomplishing entity's goals or objectives.
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