University Report: Working and Leading People in the UPS Company

This report provides a detailed analysis of leadership and human resource practices within UPS. Task 1 focuses on recruitment, selection, and retention procedures, including the preparation of documentation, the impact of legal and ethical considerations, and the author's role in the selection process. Task 2 explores leadership styles, the skills and attributes required for leadership, the differences between leadership and management, and strategies for motivating staff. Task 3 examines the benefits of team-working, the role of leaders and members in a team, and the effectiveness of team performance. Finally, Task 4 addresses the assessment of work and development needs, including planning, monitoring, and evaluating individual performance to improve management and leadership standards within the UPS Company. The report covers all the aspects of HR management and Leadership qualities required to handle the employees in the organization.

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WORKING WITH AND LEADING PEOPLE
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Contents
Task 1:..........................................................................................................................................................3
LO1: Be able to use recruitment, selection and retention procedures........................................................3
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff for UPS
Company..................................................................................................................................................3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection
process for the UPS Company..................................................................................................................4
1.3 Evidence yourself that you are taking part in the selection process for the chosen company UPS...6
1.4 Evaluate your contribution to the selection process in the UPS Company........................................7
LO2: Understand the styles and impact of leadership.................................................................................8
2.1 Theskills and attributes needed for leadership in UPS.......................................................................8
2.2 The difference between leadership and management and how does this help towards better
understanding in UPS............................................................................................................................10
2.3 Comparison ofthe different leadership styles for different situations for UPS................................11
2.4 Ways to motivate staff to achieve objectives for the chosen scenario............................................12
Task 2:........................................................................................................................................................13
LO3: Be able to work effectively in a team................................................................................................13
3.1 The benefits of team-working for UPS Company and review of the effectiveness of the team in
achieving the goals................................................................................................................................13
3.2 The significance of working in a team as a leader and member towards specific goals, dealing with
any conflict or difficult situations...........................................................................................................15
3.3 The effectiveness of the team in achieving the goals with special reference to the chosen scenario
...............................................................................................................................................................16
LO4: Be able to assess the work and development needs of individuals...................................................17
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at UPS Company...............................................................................................................17
4.2 Write a plan and deliver the assessment of the development needs of individuals at UPS Company
...............................................................................................................................................................18
4.3 Evaluate the success of the assessment process so that the UPS Company is back on track with the
high standard of management and leadership performance................................................................19
References.................................................................................................................................................19

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Task 1:
LO1: Be able to use recruitment, selection and retention procedures
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff
for UPS Company.
There are seven important plans for approaching the job description and the specification of
the person
 Develop job description: The description about the job such as company
name,post,salary all will be explained in this. The roles and responsibilities will be
informed to the candidates of the position for which they are applying. The purpose of
the job will be explained to the applying candidates.
 Recruitment plan development:This plan will contain the strategies that are
made by the HR team in order to hire a candidate. The skills and talent,age etc related
plans will be made to appoint the capable candidate for the post. The qualification
that is needed for the job will be planned. All the plan regarding the process of
recruitment will be made by the recruiter and the team.
 Collection of CV:The CV are collected from the large number of applicants
who have applied for the job. All the candidates who are eligible for the job can apply
for it.
 Review applicant :From the a large CV collected the desired candidate whose
skills match with the requirement of the company will be selected. All the forms of
the applicant will be reviewed to select the suitable candidate for the company.

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 Interview:The interview is conducted to after the reviewing the CV of the
applicant. In the interview,question will be asked regarding previous work
experience,education,family- background etc. Based on the review that has been done
the candidate will be called for interview .All the information regarding the candidate
will be grab by the interviewer in the interview.
 Checking the compliance (NI, VISA, etc.):The selected candidates compliance
such as VISA is checked .In case that there is no issue is faced after the selection of
that candidate.
 Contract letter: In the contract letter,the rules and regulation regarding the job
and salary will be mentioned. It is an important letter as all the essential information
regarding job is mentioned it.
The job description and the specification of the candidate are given below for the UPS
Company.
Job description
Post: HR Administrator
Department: Human Resource Department
Job description:
The work of the HR administrator is to help the HR in decision making and providing the
data to higher authority as per as the HR data.
Roles & responsibilities
 The responsibility of the HR administrator is to look after the staff's comfort zone,
explaining the job to the staff, some arrangements should be done for the temporary

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staffs because ion some case many staffs leaves the office so in that case, the company
should not face any crisis regarding this matter
 The proper record of the company should be maintained in a good manner
 Cheques should be distributed among the employers on time and also look after the pay
rolls with the preparation of the employers of the company.
 The HR Administrator should look after some points that are issuing the check for the
student’s loan, providing the medical insurance and savings bond, verifying the
submission and notifying or checking the approvals of the employees.
 The record of the human resource should be handle properly by the administrator of the
HR department. Such records are hiring or recruiting any employers in the company.
The vacancy of the employers, Economic records of the company and also the customer
information.
 The new employers of the company should be informed by the HR administrator about
the companies’ packages and the new offers of the company.
 Keeping the documents of the human resource department and there plans, records, Logs
and the reports.
1. Person Specification
Post: HR Administrator
Department: Human Resource Department

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Skills Required-
1. Strong communication skills
2. Fluent in English
3. Good personality
4. Must have completed the graduation degree
Salary offered: 6500 GBP
Experience : 3 to 4 years

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1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company
The person who desires is to achieve the organisational goals, and he can achieve the goal
then there some process which candidate has to follow. There is some process which is a
legal step for the company, and also some ethical issuers are involved in organisational;
procedure.The legal and regulatory actions of the company focuses on to work smoothly in
an ethical manner that will enhance the competitive advantage of the company as well as the
overall output will be positive. The minimum wages for the labours should be we’ll enough
to maintain their job satisfaction. Some emergency and health regulatory issues are important
to make the employees aware of the facts and thus, they could utilize them during the needed
time. Fire exists, health and safety policies, first aid, hygiene, food, etc. are the basic rights of
the employees without any kind of discrimination.
 The equality act 2010: This act is made for to strop the unlawful work inside
the organisation such as hurting any one's cultural sentiments, mocking at racial
issues, sexual harassments, disability, pregnancy and maternity, marriage and civil
partnership, Religion or the belief
Ethical and the legal consideration;
 In the basis of the candidate should be adult or major for taking the
responsibility
 Providing the employees a reasonable and healthy working environment is
necessary to masker a sustainable workforce execute their labour in the most effective
way and economical too.

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 Pay rates must be in accordance with the positions and more importantly skills
to motivate them to work.
 Benefits of the employee are the important source of motivation that
influences them to work in a stable manner. Holidays, packages, discounts are the
materials of employee benefits.
 The candidate document should verify that what information he is providing
to the company is right
 The candidate should provide the medical fitness report to the company to
show that he is fit for the job
The HR should look after the CV which has been given by the candidates. The CV gives the
complete data about the .candidate, and the future company keeps the information of its
employer when the candidate becomes the permanent employee of the company.
Through the data protection act 1998, the responsibility is put on employers to process
the personal data in a proper and fair way. In respect to processing of personal data this act
gives individuals certain rights.
The sex discrimination regulations 1999 makes it unlawful to distinguish on the grounds of
gender obligations in vocational training of employees.
In the contract of employment including wages,overtime,holidays and other bonuses the
equal pay act 1970 makes it unlawful to distinguish between woman and men.
The Employment Equality regulations Act 2006 make sit unlawful to discriminate against
employees on the basis of trainees or job seekers.
The health and safety at Work Act 1974 provide safe work system.

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1.3 Evidence yourself that you are taking part in the selection process for the chosen company
UPS
The selection process should be fair and transparent because if the process is not transparent,
then the company itself only face the loss shortly because by keeping the process fir they can
get efficient employers in their work. I have gone throu8gh the recruitment and selection
procedure of the company.The fairness process includes some points given below:
 The selection process was done in a proper manner to the candidates
 None of the discrimination had affectedthe selection process like gender, sex,
age and other diversity.
 It was the duty of the HR to maintain the privacy of the information which has
been produced by the candidates
 The selection process is same for all candidates and no extra benefit is to be
provided to any particular candidate, or none of the candidates was underestimated for
the job during the time of selection.
 The prospect of the job was cleared to the candidate and the employment
requirements were also cleared to the candidate.
 The fair selection provides the short listing of the candidate, arranging the
interview, test process then the selection process of the candidates.
 The selection process of the company was done in a fair way and everything
was done transparently
 There was no sex or gender discrimination and gender harassment
 Hr use to keep the record of the candidates which is very much confidential

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 The selection process was same for all the candidates no extra advantages was
given to any candidates
 The particular job for which the interview was organised was clear to the
candidates
 The fair selection provides the short listing of the candidates for the job
As a HR of the company I have done all theses activities to appoint a deserving
candidate for the post . The job specification was prepared by me that specified the
post of the job and the roles and responsibilities that the HR administrator need to
follow at workplace. The person specification was also developed which represents
the skills and talents that is need for the post. The salary and experience is also
mentioned in the person specification. The people who all are interested in the job
have applied by going through the job and person specification. The CV are collected
from the candidates who all have applied for the post. After this , by analysing the CV
deserving candidates have received a call form the company for the interview. During
the call the candidate is asked to bring all the legal documents along when they are
coming for interview. After the interview the selection of final candidate is done from
the candidates who all have received a call. A written employment contract is given to
that final candidate in which all the information regarding salary,rules and regulation
n is mentioned.

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1.4 Evaluate your contribution to the selection process in the UPS Company
There are some points that has been helpful for the Administrator and the HR of the company.
Participating in the selection procedure, the following were my contributions as I was involved
in the whole process.
 Attainment: A qualified person who is educated in all terms and also experience in the
job field. This helps a person to build himself for the HR post. Education helps to build a
perfect nature of the candidate and experience helps the person for the efficiency on the
job and to gather knowledge about the job.The qualification that I possessed helped me to
analyse the best out of the available candidates and judge their positions to recruit them
in the perfect posts.But sometimes it depends on the nature of the job which has been
offered to the candidate. There are many works in the market which do not require any of
the education or the qualification only the person should be capable of doing the work.
 General intelligence: The person who will be selected for the post should have the basic
knowledge that what he has to do with the work and the basic idea to complete or serve
the post for which he has been selected. The thinking capacity of the person should be
high and should have the creativity in the thinking to create new ideas for the job. He
should be capable of managing things in the crisis of the company and should be capable
of doing the job single headedly.Apart from the bookish knowledge and the academic
theories, an administrator needs to have the complete intelligence to interpret with the
situation that helped me out to organize my tasks.
 Physical attributes: This is one of the most important factors for the HR administrator
job. The person should have good health for the job and should have great physic which

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will create a great impression among the organisation. The person should have good
communication skill while communicating with others in and around the company.
Communication is another big factor for the HR administrator job because the HR has to
interact with a lot of people and the person who is having all these qualities he will be
ideal for the job. The physical attributes does matter because appearance was a thing that
was first judged and then comes the skills that the candidates possess.
The advantages of my contribution was that I got to learn a lot during this recruitment
process. As I got the chance to meet different candidates and they all were talented in
their own way. My communication skills got improved through this selection procedure
as I got chance to interact with so many candidates. However on the other hand,as the
number of candidates who applied for the job were large in numbers so it was a difficult
job to manage all of them .And the candidates who all received a call for the interviews
were all qualified for the post .So it was a difficult task to select one from them
LO2: Understand the styles and impact of leadership
2.1 The skills and attributes needed for leadership in UPS
A leader is considered to be an efficient and skilled person who can guide a group of mass to
achieve certain fixed goals and objectives. An efficient leader is responsible for motivating
the group of people who will coordinate and act with a common goal of achieving that further
leads to ultimate team management and organizational welfare if a company is considered.
There are different styles of leadership that create individual impact on every employees and
worker. The most effective approach is chosen for expecting the better results and success of

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the team or rather organization as a whole. It also depends on time whether to choose the
either forms of leadership. The employees and team members become more flexible and
adapt much more with better leadership styles that create a crucial impact on every
individual. The role of the HR administrative is important in choosing better leadership
options that would motivate the employees. The different types of leadership styles that the
administrator adapt are the autocratic styles, democratic styles and laissez faire. The
autocratic style is an outdated one and in recent times, any company hardly follows this. It
follows a single authority who will rule the rest of the company and his own decisions is to be
followed by the others. The democratic style on the other hand, involves the participation of
the people or rather the employees’ of the company and thus, every individual has the right to
share their views. Laissez faire is same as of the autocratic style and therefore, the company
follows the democratic style.
HR administration needs a higher of distinguished quality to perform their job a good leader
and motivate, who will mentor the other faculties and choose better candidates for
employment. Apart from motivating and setting target oriented goals, the HR administrator is
supposed to be a quality manager who will be able to qualify each participant and thereby,
manage very sphere of the organization effectively. As it is known that the human resource
department deals with all other departments of the company in United Parcel services, the HR
will be performing the same thing. Thus, in order to keep and maintain a balance of the
system, the HR needs to communicate properly and perform effective skill designed tasks to
organize and guide the organization with excellent values and morals.
The skills and attributes that are required for-:

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Critical thinking-: For critical thinking there is a need of alertness to opportunities. A person
should be self confident about its own abilities. A person need to be a good analyser also. The
person should be able to understand the opinion of other also and should believe in one's
own ability also.
Planner-: Good analytical skills ,knowledge ,talents and good communication are the
attributes for the planner. The person should be able to plan out things for future and should
have a good command over people. A person should possess good research skills.
Time management-: Analysing of workload,assign priorities all theses skills and attributes are
required. The person should be able to manage the work at particular time period .The person
should be able to prioritize the tasks and should complete the important tasks on time.
Problem solving-:The logical thinking and analytical skills such as
comparing,contrasting,evaluating and selecting is needed for problem solving. The person
should be able to solve the problem that is taking place in the organization by using skills and
talent.
Communication-:Collaboration with individuals within group and both verbal and non-verbal
skills need to be strong. The person should be able to communicate his/her thoughts in a
effective manner in the organization.
2.2 The difference between leadership and management and how does this help towards better
understanding in UPS
 The first basic difference between leadership and management is that the management
plans organizes and coordinates the jobs and employees

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 On the other hand leadership strategy motivates the employees to works and inspire them
top work in teams to make them understand its benefit in achieving better results.
 The manager of the concerned company is responsible for administrating the work as
well as maintain things, focus on structure and systems, controls the people, imitates and
does the things in a proper and right way for the company.
 On the other hand, the leaders are involved in innovating, developing new and old things,
focuses on the people, inspires them to create trust amongst them, originates and do the
right things for the company.
 HR leaders adapt the approach to solve problems amongst the co-workers and focus in
the better development of the employees. Their mind set is to innovate new ideas that
would be beneficial for the employees as well as the workers to get motivated and
perform for the company effectively. The typology of the duties and responsibilities of
the HR leader is to converse and communicate with the workers and team members to get
their feedback in order to make them more fruitful and modulate as per the needs by
taking suggestions and reviews from every employee.
 The management or the managers, on the other hand, deals with the employees by
managing their positions, organizing them by adopting ethical affairs and social, political
issues so as to safeguard their rights, safety, and wellbeing. The management also focuses
on minimizing the risks and weaknesses of the employees and thus, can boost up them by
submitting and invigilating regular reports of their working system and planning.
 The aim of the leader is growth and development. The leader mainly strives for
effectiveness.

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 On the other hand,the manager aim is to attain the required results for the organization. It
mainly strives for efficiency.
2.3 Comparison ofthe different leadership styles for different situations for UPS
In the scenario of United Parcel Services, the recruitment and selection process is the most
vital thing that should be taken care of while selecting the eligible candidates for the
company.
The induction process carries one of the leadership styles that initiates just after the selection
of the candidates. In this case, transactional leadership style is the most appropriate form that
the HR manager should adapt. The new recruits are guided towards the induction procedures
by the HR manager who introduces them to the organization and orientation takes place that
guides the new recruits to know about their company procedures properly along with the
rules and regulations. Transactional leadership enables such acts and procedure that would
not be making any difference in the management as the quality of training and probation is
maintained throughout. The quality judgment skill of an HR administrator helps them in the
selection process.
The communication with other companies keeping in mind the visions are important as there
is a need of autocratic style in this procedure. The concept of the leaders must be clear and
clarified before motivating and guiding the employees as the values and visions of the
company is reflected through their clarification. Briefing each and every employee is a
necessary procedure that helps them to attain the visions of the organization, as well as
equivalent efforts, are needed to cope up with the continuous achieving systems. An effective

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leader has the capability of solving any problems or conflict that arises amongst the workers
and employees.
Comparison: The above-mentioned leadership styles – transactional and autocratic are
different from each other. Transactional leadership aspect does not involve much changes and
innovation of old stuff and ideas that include the involvement of other stakeholders of the
company in their decision-making process. On the other hand, the autocratic leadership style
includes only the leader and his decisions regarding decision making procedure. However,
both the styles and leaders have the capacity of emotion stabilization.
2.4 Ways to motivate staff to achieve objectives for the chosen scenario
HR leaders need to set targets and keep on motivating the employees on the regular basis that
would encourage them to accomplish their work on time and with maintained quality of
standard. The HR administrator of the company should focus on some basic motivational
aptitudes for maintaining a strategic process:
 Benefits in objective achievement: For attaining the short term objectives,
the HR leaders are supposed to prescribe effectively the benefits that the organization
is providing to them. This is a source of inspiration that is used for motivating the
employees and inspire them to work for achieving the objectives of individuals as
well as the company.
 Clear clarification of expectations: The employees are expected to perform
well and in the standard manner that needs to be explained to the employees
beforehand. It is necessary for the company to explain and make aware the employees

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of their demands and the quality of work that they are expecting. The goals are to be
set in a realistic manner, and appropriate guidelines are to be provided to the
employees that help them to structure the framework of their working system and
schedule.
 Rewards and Recognition: Recognizing the employees and their
performance is an important factor that inspires them to work with more interest,
energy, and enthusiasm. Along with proper recognition, an efficient reward should
also be awarded to them that are adequate to pay their good return. This system
encourages the employees and their spirit of work increases regarding fulfilling the
short-term objectives.
The motivational theory such as masclow's hierarchy of needs can be applied to UPS to motivate
the staff at workplace.
 This theory will help to understand the biological and physiological need such as
food,drink,warmth of the UPS.
 It will also help to understand the safety requirements of the company such as security
from elements,law etc.
 The love and belongingness needs such as love,affection,trust and acceptance can also be
understand with the help of this theory at workplace.
 The esteem needs such as status,dominance ,self-respect etc can also understand by this
theory.

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 The self -actualizing needs such as self-fulfilment,seeking personal growth can be
achieved at UPS.

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Illustration 1: Masclow's hierarchy of needs
(Source:Masclow's hierarchy of needs. 2017)

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Task 2:
LO3: Be able to work effectively in a team
3.1 The benefits of team-working for UPS Company and review of the effectiveness of the team
in achieving the goals
Every organization has their culture, ethics, structure, and values that compose an important set
of aspects to run the company and achieve the betterment of the organization. New recruits must
be aware of the facts, rules, and regulations of the company and they must know the detailed
information of the company that will benefit them to work as per the requirement of the
company. It takes time for the employees to blend with the company and their norms and thus, it
is important for the workers to work in a team. The benefits of working in a team are:
 Support: It acts as key role that provides enthusiasm to the workers. This is the
base of the successful team working that initiates mutual help and motivate the workers.
The new recruits are encouraged to enhance their performance and achieve short term
goals. The company has strong influence of the supporting team ad thus, the employees
and labours of UPS are able to perform their work at any stage and every possible way.
 New skills education: The new recruits have to learn their tasks and jobs that
they are not acquainted with and therefore, development of their skills help both them
and the organization to achieve their timely targets by working in a team. Team work
enables exchanging of ideas and thus, allows them to learn variations of single prospects.
UPS has developed their selection strategies by involving new skills and education as a
base of the recruiting their employees so that apart from regular and mandatory work,

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the employees are able to make relaxation time through skills in between their working
hours.
 Creativity: This is the factor every eligible candidate possess to utilize them on
correct time. Creativity is normally manifested in various ways. Unstructured
approaches are interpreted through unusual solutions that are creative, and trial and error
methods via verbal means are applied to reach the definite outcomes and results in either
overall profit or lessons for the employees. Creativity does involve the bucks of talent
and skills. The employees recruited for the work are able enough to make out creative
perspectives in order to serve their customers on time and provide full satisfaction.
 Mutual goals and tasks : The goals of the organisation is to achieve a good
position in the market. The task of the organisation is to motivate the employees of the
company to ache2ive the sucees.
 Building trust on each other: The hr of eth company use to build the trust with
the employee by helping them, listening to the problems,supporting them in their work
and solve their problems this are issue which build the trust. The trust helps both the
employer and the employee to maintain the harmony of the work
3.2 The significance of working in a team as a leader and member towards specific goals, dealing
with any conflict or difficult situations
Situation: Leadership has to come with additional qualities and of course responsibilities that
will create an example for the followers of the leaders who strive to achieve that position. The
situation in the United Parcel Services has deteriorated due to its faults that have led to

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termination and resignation of many administrative officials. UPS is a company that involves and
interprets with any kind of situations well. Be it with the locations, customers fault or the overall
company performance, UPS is able to manage any kind of situation. The leader can provide
direction to the team. They can suggest ways how to deal up with a particular situation. The
leaders should lead with an example in a team. The members of the team need to follow and
admire all the instruction that are given by the leaders. They can also suggest their ideas and
view on particular topics.
Strategies: I assigned roles, responsibilities to the team members according to their skills and
performance that helped them to perform their task efficiently. There must be perfect strategic
moves of UPS to assign eligible tasks to the eligible employees. If there are any conflict within
the team,leader should try to resolve that conflict by discussing about the issue with the
members of the team .
Learning: I have learned a lot from this project regarding an assessment of HR requirement in
an environment that is uncertain and therefore, difficult to predict. This involves the usage of
software for predicting human resource requirement that helped in achieving the human resource
recruitment targets abide by any compromise on the quality. The
Leadership: Being a leader, I have given instructions to work delegates, regarding data
collection, validating the forecast and doing forecasting, etc. Thus, it was clear that any error in
forecasting might result in cost significant loss for the organization.
Avoidance of Disagreement strategies: Timely team meetings was arranged. This enhanced
each member who can share their views, share their problems which helped in reducing cases of
conflicts, give valuable suggestions and feedback and disagreement among the team members.

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3.3 The effectiveness of the team in achieving the goals with special reference to the chosen
scenario
Factors that are essential for attaining and achieving organizational goals are:
Qualitative:
The quality of work does matter, and the company expects it to be good along with a good sense
of time management. Overall, a balance needs to be maintained. Both management of time and
the expectation of the company need to be fulfilled by the employees in order to achieve the
objectives of the organization. The team ned to work together . Proposed targets are to be met
on allotted time that does not create any conflict amongst the company and the clients. The team
need to mange the work in the allotted time given to them for the work. They can help each
other in their work so as to achieve the objective of organization. Productivity and the final
output is always expected to be good and fruitful, and that does not hamper the goodwill of the
company. The understanding and collaboration in a team can help to achieve the desired the
outcomes of the company. The roles of each team member in a team need to be clearly defined
by the leader.
Quantitative:
:The quality and quantity of output are influenced that must be encouraged and helped
by the senior members. Communication is an essential factor that helps to build the
better exchange of plans and develop trust amongst the workers. Exchanging ideas and
sharing materials help the workers to grow with more knowledge. There should be high
level of interpersonal interaction between members of the team The business
environment is enhanced by the reformation of the team spirits and their attitudes. The

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proper understanding need to be their in a team in order to achieve the goal of
organization. The team members need to listen to their leaders.
LO4: Be able to assess the work and development needs of individuals
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at UPS Company
When the work assessment is monitored that time there are some factors which are followed by
the HR administrator these factors are helpful towards the company, and the factors are:
Planning: This is done for the new employers who has joined the company for that proper
planning is required because the plan is made for to give proper training to the employers. In
this, the company look afters the standard they want all their employers to maintain their
standards for the company which create a great impression for the company. They will look for
the development of the communication skill for the newly appointed employers of the company.
They will further divide the responsibility among the employers.
Monitoring: The HR will look after the work progress of the employers that is called
monitoring. He will rectify the .mistakes and will encourage the employers to do their work. The
HR should supervise the work very closely to maintain the decency and the perfection of the
work. He will give the feedback of the work and look after the employers who is responsible for
the individual work they are doing. The HR wants his all employers to complete their work on
time or before the deadline of the work.
Assessment: the organisation should always choose a person who is able for multitasking. The
company check the progress of the employers by comparing with their colleagues. The company
will always check the skills of the employers because they will never want that there company

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will suffer for a single person or the absence of single person. For that, they always want
efficient workers for the company otherwise they give use full training to the workers for
creating the efficiency in the workers.
4.2 Write a plan and deliver the assessment of the development needs of individuals at UPS
Company
Identification of the development needs is the primary step of planning for development in the
organisation. Depending on that, it is very clear that the company has to review the team
member’s job description. Based on the job description, the company can understand the needs
of developments and also they will understand the employee’s performance. The next preferred
step will be to meet the team members to talk with them about their issues within the work and
the organisation. From the assessment the company can get to know about the desired roles that
the employees are willing to avail. Providing better support to the employees and also providing
more works on the employees to understand the progress and their eligibilities to work on any
tasks. In this way, organisation can develop the work force planning. Latter on the organisation
will develop data for understanding of the employee’s performances and their progress within
the organisation. After collecting the data, the company will be able to analyse the data that they
will gather.
To develop the employees, the company will focus on the on-job and off-job training process
which can provide the employees a better learning opportunity. Monitoring and controlling on
the employees will also be a great way to improve the employees. With the monitoring, company
can understand the progress and the eligibilities of an employee.

WORKING WITH AND LEADING PEOPL
Development strategies Impact Resources Time of
competition
Faster delivery options Will serve the
customer faster.
Labours and vehicles. 6 months.
Online marketing and
advertisement
Attract customers
from all side
e-marketing tools 3 months
New technologies and
innovations
Interpreting with
mandatory human
needs
Skilled employees and
marketing tools
8- 12 months
The development strategies such as faster delivery options will us resource such as labours and
vehicles in a time period of 6 months and will serve the customers more faster.
The other strategies such as online marketing and advertisement will use e-marketing tools in a
time period of 3 months. This tools will attract customers from all sides.
The new technologies and innovations will make sue of skilled employees and marketing tools
for 8-12 months and will interpret with the compulsory needs of humans.
The training that was conducted had an positive impact on the organization it has increase the
level of performance of the employees by making use of resources such as e-marketing tools.
With this training the needs of humans were interpreted by making use of resources such as
skilled labours and marketing tools for a time period of 8-12 months.
Assessment plan
No. Training
required
Impact of
training
Who will
deliver
training
Target date Approved by
1 H & S The The officer of 30th October HR

WORKING WITH AND LEADING PEOPL
individuals
who have
attended the
sessions of
training will
be aware
about the
legal
requirements
of H& S
H& s
2 Stock
management
In the
warehouse
the stock is
managed
Department
Manager
30th
November
HR
3 For- lift They can
learn how to
drive a for-lift
Health and
safety
department
30th
December
HR
4 Heavy lifting Training
regarding the
safety
measures
that need to
be followed
during lifting
heavy weight
will be given.
Health and
safety
department
25th January HR
4.3 Evaluate the success of the assessment process so that the UPS Company is back on track
with the high standard of management and leadership performance.
A company gets the success when all the departments of the company work smoothly and aim
to reach the goals this helps the company to gets the success easily. The company has to look
after all the departments that it does work properly or not for that they depend upon the human
resource department who keeps all the records of the company and its employers. A successful

WORKING WITH AND LEADING PEOPL
organisation will always get success by having the successful assessment. The assessment
process satisfies all the workers among the organisation. The assessment process should be done
thoroughly for perfection of the work. Timely evaluation of the goals which are the outcomes.
The proper interview should be conducted by the participants. Proper observation is required for
the assessment. The motivational theories are important throughout whole process that will
encourage the employees and the labours to work more efficiently and effectively.
The advantages of faster delivery option is that it serve the customer more faster but the time
taken is more in comparison with online marketing and developing strategies. The online
marketing strategies will attract the customers from all sides and also it will take less amount of
time. The new technology and innovations require more skilled labour and time taken is also
more in comparison with both strategies.
The training that was given in various departments such as h&s,Stock management,for lift
management and Heavy lifting had an positive impact as employees and staff was ware about
how to manage the stock and what all safety measures need to be taken while lifting heavy
weights. This training session have rescue the number of injuries that take place in the
organization .
References
Bandura. (1977). social learning theory. saulmcleod.
Bennis, w. (2009). On becoming a leader.

WORKING WITH AND LEADING PEOPL
Fieldstone Alliance. (2006). Six Keys to Successful Organizational Assessment. Retrieved
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06_org_assess.cfm
Hoshal, b. a. (1997). Global strategies formic.
Gray, G. a. (2006). Continuing professional development for clinical psychologists.
Herminia. (2003). working identity. Harvard business school press.
Knipe, S. a. (2005). Why can't we get it right? Sage.
Taylor, S. (2008). People Resourcing. Chartered Institute of Personnel and Development.
TMS Worldwide. (2014). A Model for Teamwork. Retrieved December 5, 2014, from
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Online
Masclow's hierarchy of needs. 2017. [Online] Available through:
<https://www.simplypsychology.org/maslow.html/>. [Accessed on 20th September 2017]