University Report: Working and Leading People in the UPS Company

This report provides a detailed analysis of leadership and human resource practices within UPS. Task 1 focuses on recruitment, selection, and retention procedures, including the preparation of documentation, the impact of legal and ethical considerations, and the author's role in the selection process. Task 2 explores leadership styles, the skills and attributes required for leadership, the differences between leadership and management, and strategies for motivating staff. Task 3 examines the benefits of team-working, the role of leaders and members in a team, and the effectiveness of team performance. Finally, Task 4 addresses the assessment of work and development needs, including planning, monitoring, and evaluating individual performance to improve management and leadership standards within the UPS Company. The report covers all the aspects of HR management and Leadership qualities required to handle the employees in the organization.

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WORKING WITH AND LEADING PEOPLE
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Contents
Task 1:..........................................................................................................................................................3
LO1: Be able to use recruitment, selection and retention procedures........................................................3
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff for UPS
Company..................................................................................................................................................3
1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and selection
process for the UPS Company..................................................................................................................4
1.3 Evidence yourself that you are taking part in the selection process for the chosen company UPS...6
1.4 Evaluate your contribution to the selection process in the UPS Company........................................7
LO2: Understand the styles and impact of leadership.................................................................................8
2.1 Theskills and attributes needed for leadership in UPS.......................................................................8
2.2 The difference between leadership and management and how does this help towards better
understanding in UPS............................................................................................................................10
2.3 Comparison ofthe different leadership styles for different situations for UPS................................11
2.4 Ways to motivate staff to achieve objectives for the chosen scenario............................................12
Task 2:........................................................................................................................................................13
LO3: Be able to work effectively in a team................................................................................................13
3.1 The benefits of team-working for UPS Company and review of the effectiveness of the team in
achieving the goals................................................................................................................................13
3.2 The significance of working in a team as a leader and member towards specific goals, dealing with
any conflict or difficult situations...........................................................................................................15
3.3 The effectiveness of the team in achieving the goals with special reference to the chosen scenario
...............................................................................................................................................................16
LO4: Be able to assess the work and development needs of individuals...................................................17
4.1 Explain the important factors involved in planning the monitoring and assessment of work
performance at UPS Company...............................................................................................................17
4.2 Write a plan and deliver the assessment of the development needs of individuals at UPS Company
...............................................................................................................................................................18
4.3 Evaluate the success of the assessment process so that the UPS Company is back on track with the
high standard of management and leadership performance................................................................19
References.................................................................................................................................................19

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Task 1:
LO1: Be able to use recruitment, selection and retention procedures
1.1 As the new HR Manager, You are asked to prepare the documentation towards selection and
recruitment process and the documents required when selecting and recruiting a new staff
for UPS Company.
There are seven important plans for approaching the job description and the specification of
the person
 Develop job description: The description about the job such as company
name,post,salary all will be explained in this. The roles and responsibilities will be
informed to the candidates of the position for which they are applying. The purpose of
the job will be explained to the applying candidates.
 Recruitment plan development:This plan will contain the strategies that are
made by the HR team in order to hire a candidate. The skills and talent,age etc related
plans will be made to appoint the capable candidate for the post. The qualification
that is needed for the job will be planned. All the plan regarding the process of
recruitment will be made by the recruiter and the team.
 Collection of CV:The CV are collected from the large number of applicants
who have applied for the job. All the candidates who are eligible for the job can apply
for it.
 Review applicant :From the a large CV collected the desired candidate whose
skills match with the requirement of the company will be selected. All the forms of
the applicant will be reviewed to select the suitable candidate for the company.

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 Interview:The interview is conducted to after the reviewing the CV of the
applicant. In the interview,question will be asked regarding previous work
experience,education,family- background etc. Based on the review that has been done
the candidate will be called for interview .All the information regarding the candidate
will be grab by the interviewer in the interview.
 Checking the compliance (NI, VISA, etc.):The selected candidates compliance
such as VISA is checked .In case that there is no issue is faced after the selection of
that candidate.
 Contract letter: In the contract letter,the rules and regulation regarding the job
and salary will be mentioned. It is an important letter as all the essential information
regarding job is mentioned it.
The job description and the specification of the candidate are given below for the UPS
Company.
Job description
Post: HR Administrator
Department: Human Resource Department
Job description:
The work of the HR administrator is to help the HR in decision making and providing the
data to higher authority as per as the HR data.
Roles & responsibilities
 The responsibility of the HR administrator is to look after the staff's comfort zone,
explaining the job to the staff, some arrangements should be done for the temporary

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staffs because ion some case many staffs leaves the office so in that case, the company
should not face any crisis regarding this matter
 The proper record of the company should be maintained in a good manner
 Cheques should be distributed among the employers on time and also look after the pay
rolls with the preparation of the employers of the company.
 The HR Administrator should look after some points that are issuing the check for the
student’s loan, providing the medical insurance and savings bond, verifying the
submission and notifying or checking the approvals of the employees.
 The record of the human resource should be handle properly by the administrator of the
HR department. Such records are hiring or recruiting any employers in the company.
The vacancy of the employers, Economic records of the company and also the customer
information.
 The new employers of the company should be informed by the HR administrator about
the companies’ packages and the new offers of the company.
 Keeping the documents of the human resource department and there plans, records, Logs
and the reports.
1. Person Specification
Post: HR Administrator
Department: Human Resource Department

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Skills Required-
1. Strong communication skills
2. Fluent in English
3. Good personality
4. Must have completed the graduation degree
Salary offered: 6500 GBP
Experience : 3 to 4 years

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1.2 Assess the impact of legal, regulatory and ethical considerations to the recruitment and
selection process for the UPS Company
The person who desires is to achieve the organisational goals, and he can achieve the goal
then there some process which candidate has to follow. There is some process which is a
legal step for the company, and also some ethical issuers are involved in organisational;
procedure.The legal and regulatory actions of the company focuses on to work smoothly in
an ethical manner that will enhance the competitive advantage of the company as well as the
overall output will be positive. The minimum wages for the labours should be we’ll enough
to maintain their job satisfaction. Some emergency and health regulatory issues are important
to make the employees aware of the facts and thus, they could utilize them during the needed
time. Fire exists, health and safety policies, first aid, hygiene, food, etc. are the basic rights of
the employees without any kind of discrimination.
 The equality act 2010: This act is made for to strop the unlawful work inside
the organisation such as hurting any one's cultural sentiments, mocking at racial
issues, sexual harassments, disability, pregnancy and maternity, marriage and civil
partnership, Religion or the belief
Ethical and the legal consideration;
 In the basis of the candidate should be adult or major for taking the
responsibility
 Providing the employees a reasonable and healthy working environment is
necessary to masker a sustainable workforce execute their labour in the most effective
way and economical too.

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 Pay rates must be in accordance with the positions and more importantly skills
to motivate them to work.
 Benefits of the employee are the important source of motivation that
influences them to work in a stable manner. Holidays, packages, discounts are the
materials of employee benefits.
 The candidate document should verify that what information he is providing
to the company is right
 The candidate should provide the medical fitness report to the company to
show that he is fit for the job
The HR should look after the CV which has been given by the candidates. The CV gives the
complete data about the .candidate, and the future company keeps the information of its
employer when the candidate becomes the permanent employee of the company.
Through the data protection act 1998, the responsibility is put on employers to process
the personal data in a proper and fair way. In respect to processing of personal data this act
gives individuals certain rights.
The sex discrimination regulations 1999 makes it unlawful to distinguish on the grounds of
gender obligations in vocational training of employees.
In the contract of employment including wages,overtime,holidays and other bonuses the
equal pay act 1970 makes it unlawful to distinguish between woman and men.
The Employment Equality regulations Act 2006 make sit unlawful to discriminate against
employees on the basis of trainees or job seekers.
The health and safety at Work Act 1974 provide safe work system.

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1.3 Evidence yourself that you are taking part in the selection process for the chosen company
UPS
The selection process should be fair and transparent because if the process is not transparent,
then the company itself only face the loss shortly because by keeping the process fir they can
get efficient employers in their work. I have gone throu8gh the recruitment and selection
procedure of the company.The fairness process includes some points given below:
 The selection process was done in a proper manner to the candidates
 None of the discrimination had affectedthe selection process like gender, sex,
age and other diversity.
 It was the duty of the HR to maintain the privacy of the information which has
been produced by the candidates
 The selection process is same for all candidates and no extra benefit is to be
provided to any particular candidate, or none of the candidates was underestimated for
the job during the time of selection.
 The prospect of the job was cleared to the candidate and the employment
requirements were also cleared to the candidate.
 The fair selection provides the short listing of the candidate, arranging the
interview, test process then the selection process of the candidates.
 The selection process of the company was done in a fair way and everything
was done transparently
 There was no sex or gender discrimination and gender harassment
 Hr use to keep the record of the candidates which is very much confidential

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 The selection process was same for all the candidates no extra advantages was
given to any candidates
 The particular job for which the interview was organised was clear to the
candidates
 The fair selection provides the short listing of the candidates for the job
As a HR of the company I have done all theses activities to appoint a deserving
candidate for the post . The job specification was prepared by me that specified the
post of the job and the roles and responsibilities that the HR administrator need to
follow at workplace. The person specification was also developed which represents
the skills and talents that is need for the post. The salary and experience is also
mentioned in the person specification. The people who all are interested in the job
have applied by going through the job and person specification. The CV are collected
from the candidates who all have applied for the post. After this , by analysing the CV
deserving candidates have received a call form the company for the interview. During
the call the candidate is asked to bring all the legal documents along when they are
coming for interview. After the interview the selection of final candidate is done from
the candidates who all have received a call. A written employment contract is given to
that final candidate in which all the information regarding salary,rules and regulation
n is mentioned.

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1.4 Evaluate your contribution to the selection process in the UPS Company
There are some points that has been helpful for the Administrator and the HR of the company.
Participating in the selection procedure, the following were my contributions as I was involved
in the whole process.
 Attainment: A qualified person who is educated in all terms and also experience in the
job field. This helps a person to build himself for the HR post. Education helps to build a
perfect nature of the candidate and experience helps the person for the efficiency on the
job and to gather knowledge about the job.The qualification that I possessed helped me to
analyse the best out of the available candidates and judge their positions to recruit them
in the perfect posts.But sometimes it depends on the nature of the job which has been
offered to the candidate. There are many works in the market which do not require any of
the education or the qualification only the person should be capable of doing the work.
 General intelligence: The person who will be selected for the post should have the basic
knowledge that what he has to do with the work and the basic idea to complete or serve
the post for which he has been selected. The thinking capacity of the person should be
high and should have the creativity in the thinking to create new ideas for the job. He
should be capable of managing things in the crisis of the company and should be capable
of doing the job single headedly.Apart from the bookish knowledge and the academic
theories, an administrator needs to have the complete intelligence to interpret with the
situation that helped me out to organize my tasks.
 Physical attributes: This is one of the most important factors for the HR administrator
job. The person should have good health for the job and should have great physic which

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will create a great impression among the organisation. The person should have good
communication skill while communicating with others in and around the company.
Communication is another big factor for the HR administrator job because the HR has to
interact with a lot of people and the person who is having all these qualities he will be
ideal for the job. The physical attributes does matter because appearance was a thing that
was first judged and then comes the skills that the candidates possess.
The advantages of my contribution was that I got to learn a lot during this recruitment
process. As I got the chance to meet different candidates and they all were talented in
their own way. My communication skills got improved through this selection procedure
as I got chance to interact with so many candidates. However on the other hand,as the
number of candidates who applied for the job were large in numbers so it was a difficult
job to manage all of them .And the candidates who all received a call for the interviews
were all qualified for the post .So it was a difficult task to select one from them
LO2: Understand the styles and impact of leadership
2.1 The skills and attributes needed for leadership in UPS
A leader is considered to be an efficient and skilled person who can guide a group of mass to
achieve certain fixed goals and objectives. An efficient leader is responsible for motivating
the group of people who will coordinate and act with a common goal of achieving that further
leads to ultimate team management and organizational welfare if a company is considered.
There are different styles of leadership that create individual impact on every employees and
worker. The most effective approach is chosen for expecting the better results and success of